Lucinda M. Baier
Jessica. you Thank
our all January I be any in our performance speak fourth will are fourth reported and results an to our We expectations. outlook with analysts, you to well. revision, year-end the Dawn of to believe quarter pleased have earnings other included drivers are line shareholders, Street and to our but morning call Brookdale given you quarter which of Welcome our ones I Good and join release loved your updated hope should participants. team. largely call. some
business, even strategic outlined I improve. over beginning and Brookdale opportunities remaining several so growth would the to past continued XXXX the that believe guide a we was At of the three in I on areas priorities recovery for year. us year have of Reflecting course XXXX the year of the of
As best valued, and every about in best and in get include high these available care consistently the and service develop, earn providing retain attract, trust They profitable I recall quality engage, associates, at resident you room our and have satisfaction rate and family personalized service. spoken by the communications.
our markets. in compass have the been While and and overarching labor well-being have we health associates always highly these competitive as of challenges macroeconomic unprecedented our priorities residents is goal, navigated
we Brookdale priorities, the on even our in plans all focus aligned an areas. of XXXX Within have support same but strategic three tighter key with
rate. with is profitable You at highlights in available the guide, and priority best think to beginning every plans, our a summarize XXXX service this XXXX I'll room first get
communities significantly During three-year XXXX, by the the into moving number our X%. in resulting of average pre-pandemic same volume accelerated community movement seniors exceeded that
Brookdale’s independent Additionally, March we the increased continued XXX NIC XXXX versus When their NIC's quarterly point from of points XXX living growth up Brookdale’s since basis was of occupancy weighted XXXX. compared occupancy reporting, average and start the fourth occupancy points recovery quarter positive increase basis low. to in XXX basis momentum
Brookdale's demand We occupancy XXX execution of basis believe versus same XXX living increased Brookdale point the basis performance and Over strength strong increasingly points period both brand. NIC's the assisted and evidence increase. is this of
than higher rate was X.X% the year. or prior RevPOR XXXX
the occupancy we We made are and progress with rate. pleased on
help opportunity. in That XXXX opportunity areas our best priority, management expense said, dedicated place challenging us in have While also and we pinpoint improve the XXXX. had was efforts to the significantly of we markets in expense labor teams a to disrupted management
December XXXX, its care. high resident focused number XXXX, satisfaction of XX% Brookdale From filled decreased XXXX shifts providing on labor dramatically the peak Associates. increasing During by quality we by to contract and we focus contract labor reducing while in intently by on maintaining December
reduction in quarter our than but competitive slower meaningful each we to expected. had be progress We intensely contract market in continuation labor sequential labor XXXX, caused of unfortunately an the
As there occupied are the deliver to three believe profitable more look we sizable we to XXXX, best at opportunities rate. rooms
Brookdale's through to opportunity biggest drive First, growth at attractive is rate. profitability an occupancy
In incumbents Director underscoring for addition emphasize the and we growth are Executive future acumen to stronger mindset to community recent the sales evolving pricing actions, strong role leaders. a
associates protect safety led in and those of they extraordinary working Directors the the efforts our our COVID-XX. to pandemic, team’s and During communities and from living help from efforts required our day-to-day as care residents their Executive heroic
we from can As we communities. is deliver our developing operational pandemic, within increases further and both with leaders we successful acumen emerge another occupancy way and the believe targeting that financial
Second, will support continued pre-pandemic efforts to their realigned community levels of associate new members including from the and operational improvements anticipated to financial just we efficient. and will more the as planning and and support the to assist I of impact to and our analysis become productivity and return functions come COVID-XX established realignment that This leaders. communities in to Much where stabilizes spoke appropriate. productivity labor occupancy further from team turnover recover growth
meet compliance improvements, we high quality and regulations. are services, with continue and on focused in applicable our remain expense are clear resident’s needs, that While we care labor we to must offer
focused are further premium on opportunity reducing The spend. labor leaders community third is
remains significant have premium labor by on leads me Brookdale improve labor is are shifts labor satisfaction replacing serving labor reducing overtime develop shifts resident priority made increasing we because of are strategic or shared, because people Associates vital our and the premium second high. This business build the one to through highest overtime, preserve to progress full in the and retain filled hours. and dedicated to retain to to is by in Brookdale business as which on to important part-time with labor at about labor I to made dependence minimize contract relationship best contract XXXX, cost and Communities a time, and consistency the in but recruit our associates costs operations. associates that upon premium As our opposed too Contract and attract, associates. working to people, progress is time is we and and regular it we labor spend of number engage,
to and to hiring mix associates. turnover the increased lower During by resulting internal our net associates, to the net with more we Associates. filled productivity XXXX, approximately of work by continue Brookdale Though own right pace XX% more we being on workforce supported board communities labor confront see shifts nearly which we've begun slow number new as XXXX diligently of as successfully we elevated our hires, in have
is to length extending associates leaders. our reducing our and focus on Looking and community turnover the of XXXX, of service
plans while as onboarding. are improving to labor our these the the are some and attracting right our expanding sharing career and we We are actions improve building We to the look engage believe some we the educational plans productivity. to took of and training people, successful of forward best in year right XXXX ensure I including opportunities programs pilot upon details talent the and with you progresses. the programs for attract associates, these development and and of recruiting retaining diversification of
high care meaningful survey insights families engagement, earn our to internal their to resident valued XXXX final and priority allowed residents gain service. In providing was through reflected external personalized family which us satisfaction and strong Our from third priority this and quality trust studies. and by multiple and is in and
we more example, For responses XX,XXX the to received than U.S.
satisfaction recently Report Then assisted Survey the Power the highlighted J.D. and living, care. announced Brookdale assisted for for most care World Associates in honored in independent News memory were and and ranked that communities investor memory in presentation. living, living, we customer having communities highest recognized as and
recognition referrals or a in and satisfaction on and by community we positive XXXX bar a we XXXX, high resident can our While is focus leader occupancy sustainable and received learning in believe future growth. that customer our belief encounter seek we for with improvement lead strong we remain we even associates. raise higher. residents Therefore, to and organization is member, drive Every to are focused helps resident, continuous family the reinforced the
offering. received good to feedback XXXX quarter-by-quarter. XXXX, so to expectations, improve deal our valuable to plan units shareholder need of we do and know we on including financial equity I confidence Turning in the we tangible a shareholder that
for the opportunities. short-term over Given continued the environment, have that to macroeconomic decided transparency move we continuing in will we to more have this XXXX volatility on and while a the growth provide to focus also guidance quarterly longer-term
for we Additionally, uncertainty difficulty macro this the ahead. in continued what's environment believe predicting the approach the and causes that appropriately resulting balances
will consecutive the month foundation believe a outlined context quarter report growth our of to speak like are provide Brookdale seasonal pleased than to expectations. movements will in deliver anticipate pre-pandemic guidance, thinking XXth our XXXX. to and will each year full we and some of the occupancy sequential this growth. believe that We for normal momentum is January our how priorities I strong, growth plans would we first our strategic change year-over-year support occupancy were continue XXXX set positive efforts for better Dawn just first first the about but we We meaningful that January were occupancy marked I for to quarter trend.
be January will place was resident effective XXXX Xst. the in most than residents believe increase annual largely We rate on higher driven XXXX for which RevPOR by
of labor residents. and will we increases, support continue the to care pressures larger While, strong significant standards ability quality historical to It to continue service and to our provide was this our than it incorporated inflationary faced. cost high
productivity. critical to increased initiatives and we occupancy, approximately Appropriate labor a this our remains the Moreover, a improved a XXXX workforce margin I year-over-year anticipate reductions have focus and expense improve RevPAR expect and further January we impact favorable front. to management labor progress meaningful area premium stabilizes as improve for We basis. permanent in which on deliver seen outlined will we on XX%
through business decision leadership constantly our in to XXXX. made changes efficiency the Lastly, anticipate priorities. performance evaluating in operational we we organizational will with better January, making our financial We and streamline and particularly our are how team Brookdale’s structure improved organizational drive match
Dawn across will a support they and changes a am G&A, partnership $XX this compensation While favorable is the the adjusted Steve’s do million four believe for I successfully and Dawn to will in earnings I grateful not was welcome and build made her EBITDA these transformation years improvements he's the Laura drive reduction upon in her planning step the believe processes contribute offset driven role in by insights of and year, their new partially and Wigginton operations efforts Ben Ricci also approximately of decision improvement communities forward. to into which Rick with in unique I CFO which the G&A financial for performance the XXXX. we through call the call. now normalized expense on and fiscal Fischer target, sales impact over underlying additional accelerated to organizational the will significant lead first last majority will progress over expect organization. process to will incentive turn deliver will