afternoon, and everyone. for you Zilli you, good Thank Thank joining.
to to a Before knee like we begin, so speak. take I'd
can difficult. the the we very Lives year on the COVID in our the have at corporations movement in seriously. an the to large. as It then that And several where Black instigate social and has has take know, broader last all inside and drive a can It as power you justice of change. improvements impact Twilio more role saw customers started we a in that how is step power much-needed months of role play and we included our This been important starts our shown area walls. and employees, personally position lives and than Racial ever As and had company society use world by help It people Matter. around this areas. begins with leaders multiple introspecting companies, the up and our
we issue be and people the especially have representative the Americans of magic to in could of communities One body communities I'm diversity, every people of the belonging indigenous order black do humbled Twilio issues inspired build Americans But you work world around all the core injustice of is in issues look, where who company right one inclusive that engage fight a our full to have day. I've with us, of a for values each both to a by community. progress say, are of committed facing belong. around to person as company and I and year we Twilions that we the as we of in this company of injustice knows commit But Latinx each do company in of that's of face a every the a they work the we around have enough truly and work other of we the and to and our principles know coming fight also that other world world And to strides past now. where power small to also together couple and talked I've groups anti-racism. like systemic racial months, the as make as the APJ, desires support LatAm, found problems inclusion EMEA, similar to cause, that similar of face in found the
solidarity our Twilions individuals, as Lives company Matter. getting and to black Consider is work. and stand just with a a equivalently So my committing to earnings call. you this thank and begin engaging this community believe leaders, knee we work as for doing as We in started Black this taking the know
on saw our as strength to business in of build engagement. customer continued QX the Now broad-based results. future customers leveraged Twilio quarter our in to We second the
we several cases base negatively diversification impacted offset the have really adapting built of play across now last areas. out changing some use and industries, that company industries, to great environment. customer that results. well-diversified more the regions years, the And COVID, seeing quickly Over have this new our driven a strength Companies we're seen new as are we've size of during
into new Over roadmaps result in years-long as digital days normal the compressed we've seen order a weeks of COVID-XX. to few last adapt and transformation months, to the
to nearly Our ways even employees their students overnight. to stakeholders, customers industry identify had and customers communicate from in every new have essentially shoppers to to with patients and
COVID-XX more XX% efforts. transformation in believe digital X,XXX fact, has Twilio their global enterprise recent company's of survey than decision accelerated a makers, In
found seeing companies by lack software replace increasing approval and of to the engaging down digital or also like years, reluctance executive of ways strategy We an getting lack six of budgets strategies time broken customers. barriers clear are new legacy are or communication as average company's accelerated have of and were
at ways to in strategies that to for Messaging, on cloud video call, remarked companies and to their built customers, with digital digital executive we resilient email the for customers software The be companies’ will engagement we but organizations digital the platform standard engagement company their being ever. now engagement helping forward. effort the we this last built are the will faster for and for agility solutions nearly This now believe engage things brought while out going are this. is our Twilio allowing not are future voice the was only we've come. to scale enabling we be figure safely and even always that of than built an today years As was innovate every focus are reimagining team engagement every
to contactless to traditional always financial retail use the and addition In education, cases continue powered, we we've in services, additional e-commerce. healthcare, traction delivery see
in speaking part that The of with fact, need is In meet to e-commerce demand to second quarter who they was retailer experience growth service the the that same and homes when recently saw and business order turn blended workforces. adoption substantial to they CIO meet and a major in of said it companies work do the into five seeing the work? every alone. are years we every of customers in scale day. surge those How their also the Where to we We're their of to don't office I and Twilio. challenge go demand adapt this dynamic to comes new face
needs work. now be be workforce it will a years and if and While will prepare serve could thrive. think the who return adapt the ones agile the version nice fluid I would we present of to of Companies that who flip more switch normalcy, to coming more a a
and a prepare expertise need sales rely center. branch of advise like where agile on must that still demand Twilio service Banks companies these can crowded employees digitally. online in-person the will keep to Retailers tools running call need their customer to services associates the replace up work rather services workforces customers will workflows traditional agents example, For continue processes in-store their than for who home those to and create see will from to to and increase.
the customer customer the digital continue Twilio We engagement surface been as has about world. are platform just this on by been has now huge world use their reimagine This this of is for scratching current to use our cases the environment. for supercharged as customers always new companies engagement focused brought the opportunity and opportunity around what
in and what in about remainder for While excited do we we optimistic long our environment, even this cautiously more about the remain there's uncertainty of the a can we're year opportunity macro run. the of lot
items. from to delivers powerful thrilled practical customer customer Information joins with expert want deep Twilio's better SIGNAL soon customers. also Before Ultimately Grover responsible be I growth I to technology at it of and highlight Michelle sessions speaker want to Twilio. Concur the Michelle conference more over sessions us panels team. want and from company Twilio. We're will SAP Chief empowering serve welcome welcome as to to and for I relationships a processes that innovation other I couple systems build legendary and product that speaker her hand and SIGNAL new dives, Officer. George, the to to to coming drive and is developer everyone the our remind
your of It You'll from with learn Xst can to to any anywhere register customers September and single event October will channel. virtual on twilio.com/signal. unlock communications platform to you how a be XXth at power today the a engage
to I thank of are our all keep to during Finally, this the continue and to healthy those safe. dedication fight our on to want unprecedented us delivering these their I and of great for results. employees front for this to customers time thank want pandemic and also lines who
store With Our rest you doing hand it stocked. that you're food us. Thank is continuing I'll supply everything and George. of to the for our is for over