you comment on to thank for and our and morning quarter financial will first American's earnings, business. I the capital will expectations comment XXXX joining Good Mark Today on pandemic call. our and for management. impact response First its on our
from our vast to employees workforce process, the our plan remotely. and Throughout to includes we continuity priority the business majority is keep families ability employees our which safe. the Today, our first been has in working work activated pandemic their of Early the our home. giving
following approach these that the strongly extra Consistent the are will the taking of right CDC this our employees not believe first our any unique have committed second come given office do people the we quarter. to through end that precautions who we is those philosophy, guidelines. make layoffs For circumstances. to with we and We
the our a our perspective; our the to will and benefits customers action although, negatively worth we and long-term shareholders taken this will people, be impact investment. our We've believe short-term results, ultimately
economy done as to the we measures in period, extended past. all have expenses we to However, deteriorate for continues consistently control will if the an review
has need Our across or levels worked services, Individuals, pandemic. caused disruption and we title The by priority states. been essential services maintain we the estate to second our nearly in we customers. all service service a closing despite have are to been to maintain provide deemed businesses settlement continuity, have and lenders mortgage the the tirelessly and transfer for and real of to secure business critical
strain disruption but the minor those orders operation the have amplifying experienced quickly refinance come resolved. at volumes stay-at-home stay-at-home when are announced, when first surging, We've were These the orders time were issues our a industry. to on
us increase launched number of time to clear portion volumes covering go, leveraging have central has we engine designed productivity expanded efforts branch an operations data been transactions. a refinance of at helped automation to This manage a our refinance levels that XXXX, has our deep channel agency our a significant Throughout have assets and service our soared. and including for when
will automation business. We numerous the focus of on across advancement to efforts continue the
like market gears discuss shift current I'd and to the now environment.
strong a XXXX, to when fell off was orders mid-March sharply. business purchase Our start in until
relative XX%, April, XXXX. weeks weeks of first the open orders of to three the three same purchase For are down
been appears severely, have And of consistent beginning Midwest have are while We've XX%. XX%, floor. only the markets decline although currently we've stabilized. seen The fallen they since drop good news a experiencing orders the such fallen is, approximately other it April. XX% to appear coast as we west The places reached have has
strong This serving day, per refinance three have in last first our up business. weeks open orders X,XXX year. natural averaged hedge as is the XXX%, volume resale declining a to April, For over
the XX% slowed in down considerably revenues the of our uncertainty dropped of due cash same to have transactions such have April far underlying business sharply, commercial in So XXXX. period flows. retail multifamily industries Commercial as from hotels in
of our business, mortgage areas strong in triggered have growth other In low rates volumes.
has strong has Our demand volume as the data offset refinance more business decline benefited in purchase. from than
Our with over ability our and which volumes to end-to-end we settlement has seen up digital lender compared Docutech Docutech acquisition mortgage closed provide customers advances transaction Xnd March to and XXX%, XXXX. services.
for accelerated industry have weeks this and positioned few last is the of curve American First eClose the events for The adoption change. well
home Our warranty well. perform business to continues
as continue declining, well channel, focus as to the efforts. purchase direct-to-consumer retention With policy we on transactions
our Our line revenue loss seen reduction rate. in slight in a growth have with is expectation. we And
Regarding title any claims. increase seen claims, we in incurred have not
current claims, conditions elected the to increase result However provision X%, title to economic in in our raise an have quarter. we could loss rate since this
comments. And continue sheet. balance a detail, We his have reserve the to will on title strong in Mark our in loss on provision rate position comment
service is the our customers. great of challenge meet to Our to team providing rising
And business We by we believe with in last. can a balance this fund and to continuing And company our this with when that's sheet. to making want built put investments, customers do a strong we capital our market increasingly opportunistic innovation crisis work to others efforts by can't. entered to
digitally the been path And one. we that validated is to business. years recent several right a last have our the the have transform on events strategic our For journey
to further We our our will our assets digitize automate to title production and process. data expand continue closing continue
stronger we return emerge normal, it when are While will confident know will to business does. we an we when even in don't leadership position that
now I'd to Mark. call turn over to like the
