be thank afternoon. loved and Jamie you, you your that us you hope each ones Thank continue joining healthy We to of and safe. for and this your families everyone
the of new COVID-XX into our we fertility This that of get quarter results, how than clinics which let of in for of meaningfully reporting had majority saw we reported the the network we of guidelines during you with treatment by But before stronger Society this had quarter began. for curtailed our pandemic. at the significant first the Reproductive quarter quarter succession we’re operations called when of because briefly in In comply results their the me early of and you American that Medicine remind to return expected onset provided to the April the the is we the May. members care second into this drivers cycles our
volume and began of safe clinics see full mid-May that and a and guidelines of XX% we seeing we range appointment on June gave activity expected late assume at were and their the through resumption As approximately the to early time June. our would in in of our April May, planning Guidance virtually the see. what reopening. for you the accordance the in with end our In were point to what have the on member of end clinics care networks of all a based will result, by their volumes at revised was treatment we dropped of we In steady low ASRM services. build otherwise providing
to was million see volume approximately of into revenue. was second end XX% relative we our have healthcare of fertility quickly of believe significantly From million as quarter as of by expected areas belief. By that to ordinarily we fertility to than of faster been that pandemic would treatment what our the in which utilization services that return guidance June, $XX.X we recovered in pleased hospitals. as rate the other members economy second anticipated. had our members revenue minimum affirms a quarter onset that majority of both The our the to be of to more result, $XX COVID-XX a would recover and the at the care affected even of report such well during We’re have of by other of of this as significant areas the the able above quarter increased our significantly
While well procedures non-emergency below, be. they would normally of be much remains where across healthcare
volumes this [indiscernible] approximately have volume at pursuing at XXX%. levels treatment quite July our below of about care remained because is of the return, some fully who demonstrate that XX% know normal the defer volumes because This treatment aren’t capacity our have who most slightly time to and time-sensitive continue highlights is demand there Our members member it they are that Though have delay. levels our utilization clinics that likelihood by of their for meaningful small not be to a and members care need trepidation still expected success treatments have willing an to that may substantially a time. at of utilization receive address fertility people compromised extended period
to treatments members the greatest comfortable important pause that in having that for they’re those most will realizing believe have their by these take appreciate or be at only temporary be year support goals away treatment they prepared those eventually whether that the And this XXXX. dreams. their to this ready and step will For lives, that will fertility of that later them we is that know who their sometime one doesn’t so, individuals next In on itself feel in pursue journey. when go is child individuals Progyny decided doing will them give we chance a ART when members and
our to development now activities. business new Turning
to companies maintain from their have work As environments. home continued
Our sales activity in the quarter interactions. entirely likewise shifted virtual telephone and to
addition, for industry In and year. will conferences platforms be of key expect the the the the shifted of all that to virtual have case we remainder
teams have well Our these challenges. sales to marketing and responded
opportunities clients key topics opinion and such combined that with lead we managers activities generation on webinars, in insights prospective For increase to we’ve provide holding content them. and channel are example, leaders know importance from to been our benefits normal engage sales order regular to our consultation in prospects pipeline build our sales high with with to are These our to achieved fertility environment have are activity resonating introduction as pipeline. deeply superior allowed are providing prospective already and to the a us more particularly to robust to generate We believe who level outcomes benefit this accounts savings we with cost those helping that coverage. current of this drive timely
above HR accounts both continue of accounts any this level opportunities to us, subsequent prioritize meetings those of that activity then telling are with in and their have number benefits initial consideration their of While new prospective getting into teams to success year. progressing in they’ve review. generating rounds prospective in COVID good a responses needed from we
XXXX the and for our our what produce overall As would At a in yet season this is less result, of our ultimately year what opportunities level as still selling we the will otherwise XXXX we can’t than expect. planned point year, typical. is know
made we early continue clients We expect the the fall. to through of majority of the that decisions summer at call clients end [ph], the
the So season percentage give as accounts although expect to compared a us either currently very robust this what seen XXXX a selling with start or pipeline we to season selling expect prior XXXX to early we date. still certainty, seasons. XXXX a know “not prospects mid-year too a in of January to we’ve see greater And for in of well-developed with now” enter environment, rate into we’re our from upsell view of upsell still opportunities XXXX of new in expectations date an expectation Despite the preliminary midpoint or our as XX% pipeline million reflecting minimum the a well commitments actively guidance. to remaining for accelerating with of this account into XXXX revenue and sales growth of which challenging as takes $XXX This engaged. for our and
wins an important of that some new accounts again would each case expect source We we that and this our saw benefit is with custom, also work them deferred of now” As to these “not now” accounts they Historically, been initial so. business to when get continue again in the subsequent and wins the help season the year. able this add do to our of we’ll be position with year have “not next years. to are into
as As of clients the their benefit the felt for most been of of caliber base, workforce our existing is underappreciated customer by Progyny has the of well the affected commitment economic the everyone many their believe to impact COVID their have aspects and our our resulting one When we business. slowdown. loyalty to and as
our client We largely has a avoided to impacts worst these of base when as continue see that whole. the taken
March members As of increase clients our the small from continued their economic existing growth due add primarily some reflecting base. conditions. $X.X The have this despite to a customer XX, XX, our of to we is base our broader increase have as million to June from workforce year member
reductions clients, taking to account majority as their haven’t as represent our clients directly significant revenues in public the our As well any membership workforce who with both we furloughs. across own our The them. look disclosures conversations announced meaningful or of
to believe existing for client As our we this members from a maintain of will year. continue we the result, base remainder our
to intact. to the believe our contributing of growth trends macro long-term been profile that We continue remain also all have that
Specifically than and diversity, the in healthcare equality employers and this respect inclusion. these the age The for for need. the ways children, prevalent more coverage most continued and its their average the inclusion rates in in of benefits and areas. increase women growing infertility high demonstrate the With the to be spending of most need the having of need impactful company get for commitment each can are become diversity, has medical growing driven important ever. when one workplace the which of a from can highly lack and Fertility adequate to by equality
coverage. journey. Are provide It treatments In important important successful practices stop often that often revealed addition, patients be and more the likely their companies In care difficult for country. while contacts outcomes with they extremely can cope have partnership PCAs. simply equally through fertility of who one treatment building need with are chose they to study emotional We’ve to pathway to such their need adequate the down treatments to provided largest the with patients because proper employees continue because workers’ with it an Unsupported families. which tools have stress resources all of toward healthcare the support fertility is to their are don’t a as in multiple conducted the advocates involved. our recently to
pleased I’d fall. With Pete recently at research event We’re our that to to Expo, the the ASRM through to and Scientific this the to submission present last financials Congress call industry-wide you annual this in over accepted greater important their that turn walk like detail.
