Thanks, David.
that that I Let enormously the me close collaborative begin and David by saying grateful for partnership have. I’m
to I As history. the the in in through we rapid role. XXXX, just that want continue led Michael know Michael Progyny. to same our also of team way congratulate sales new roles on five season his successful we’ll selling Progyny’s throughout together have we years growth of most I each expanded in that past transition into his work much
this Michael career, While sales suited opportunities in I forward stages strategy on we’re to functions ideally continue David those larger grow I earlier in I believe business. significant of throughout working believe his to and Michael’s on very he’s as opportunities our we substantial still that the leading President. take and capitalize Progyny’s experience role addressing the to to both with look market and as operations,
most than now today clients we their our now and recent which told to our retain are accounts been that the Given had win particularly existing not seeing, about single to from of year future were normal change benefits you to workforce. due largely a mitigating to to make we the recap need we a focus selling our is to ability the on began, contributors unable to new the complete. begin the pandemic season, effects ago their clients those that year our largest of earlier growth, commitments I’ll with their When that
to start remainder to year, healthy While a early of momentum season. we the obviously that the throughout wanted these provided the early commitments us with sustain
more We that total, are pleased we This clients lives. commitments to for who XX have new business million an report having X.X received represent in more covered we that the estimated new most won represents new than succeeded, put added in covered as in in any this sales we in clients years when To as we single public and year what two had nearly XXs. just aggregate we context this went ago. lives many
represent broad continue including over diversity We Our services, exists healthcare, manufacturing. the media, client already that beverage, base. XX professional section and and to a strength financial our newest energy, enhances this different further goods, industries, food believe consumer of and services, within cross hospitality packaged clients
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our and In first addition, a benefit, clients of adding to new saw approximately for XX% existing percentage who fertility third which new one the historical coverage average time. we year our that’s also higher compares believe of fertility This an next didn’t of are ongoing of clients been have macro among over expected industry fertility increase shift years. to rate previous revealed this last U.S. the benefits of underscores adoption is in few employers with significantly We year’s the XX%. research trend large the
with winning retaining business that our been our the While with them customers to strong sustained clients is critical year. relationships expand new benefit equally that multiple chose retention contributor demonstrates upsells, we with we’re XXX% pleased the clients. With growth is Consistent relationship and near years, prior both with to very over a grow of our client and areas increase year this that were clients another our we to result providing we are as rate this obviously client believe success us. their upsells. our and see with expansions strong. as time achieved We retention this to year-after-year, to and have respect value pathways in a also And to results strong has number
as continue existing see to base. we fertility penetration meaningful First, the uplift upsell preservation such of Progyny additional within can or example, Rx this for Rx the year we in services,
we at these covered M&A previously sell or more an been have can any available the lives weren’t through by by to making expansion may benefit acquired Progyny populations those client as such Second, to clients. that employees who the
benefit. an of saw Third, strong we but as this believe the can smart of cycle across saw additional as add clients. which to a move we number our this and strength smart offering, all speaks pathways We unlimited cycles satisfaction three results small clients clients of the to year growing well year the the
over I Before Mark, the to I want our to call discuss quarter. utilization turn this
to previous observed appointment quarter we small historical As have in normally began activity call volumes what in percentage in as members we of to back a compared August with expected, which inconsistent was small the discussed decline our a attributed would whose third as patterns. we
see although As improvement August top was of to we line call, of at over to utilization we’re at the reach the an of pleased time point that the higher see range. the improvement begun to low was that slower a the somewhat this in guidance needed our utilization quarter, course the already continued and than what had off end rate
that indicator should past factors at patients reliable the our to members present, is that are ultimately in each the see proven Although we of a in them activity to we be of that making utilization actually time. quarter expect the what on reflects decisions point unique based
its experienced our decisions Over a has ongoing have the expectations pleased the to from that that utilization global impact have been services months, an to to those a past against XX backdrop of made we’re Despite relative been our pandemic. those utilization small continues and small perspective. overall, in what prove healthcare resiliency, have been others what been impacts
versus that QX summer giving in further exit Mark improve has quarter to temporary. the over now past let call continued rate our the begin, observed turn that was the us phenomenon to confidence detail. discuss utilization more this to the With quarter we As me fourth in
