Thank you, everyone. Dave and good morning,
tested. deliver are Over the strength months, related of spite COVID-XX of has report and few I'm that past to in been And platform results our to we continuing strong challenges. the resiliency pleased
are a in leasing about dedication and recent our implications our the our including like trends portfolio; that business. of will activity. disposition record and record the with allowed our by have demand systems to will team conclude discuss effectiveness dedication have to I Our then leasing to Today, to would I hard the COVID-XX levels. that for I recap results second across work, leading us continued and driving quarter I finally, talking And would start driven team's trends occupancy like members industry capitalize and perseverance. of investment their on our all emerging thank
Dave activity driving prior the occupancy with residents stronger demand prospective from In number XX% record and our by manage results has retention, never and with online. in year. leasing that our powered These the leasing, and for website allows platform and all-time second up rental to our quarter, users entire June experience mentioned, over our grew traffic were July highs. As to to technology-driven of their and the user levels distinct current homes been activity record
is more agent applications, before, execute record Let preferences. XX% homes in activity Technology, We and we mobile-leasing The submit demand applications, changes which utilizing our people are ever tour With showings which leases a to in significant on per this recent allows able to including through in rent-ready saw Yourself-In self-service consumer volume proprietary, increase residents our option than part June-over-June. home, of an leasing digitally. drove capitalize prospective a to a increase in without due increase and
renters with saw is quarter Our multi-family rental coming communities. increase professionally of suburban, applicants similar XX% homes portfolio. that over trend highlights from data quality, Class multi-family service to a more that A second across We high are managed driving clear apartment of family to the single COVID in that an applicant
home shift fundamental this now quarter in turn expect I preferences second our will to results. same We housing to continue.
to revenues both waving charges. flat fees incremental X.X%. million and rents of we temporarily of were related month-to-month growth increase late revenue and impacted by approximately we growth the was First, $X an uncollectible exclude If in debt, reported as the revenue due bad COVID, COVID
bad growth incremental home the our included for reimbursement same debt. costs consist of related primarily that COVID of utility million X.X% Second, of reported quarter expense $X.X
we reminder, a maintain of name, pass through residents. our and charges our the in utilities to the As most
finally, month-to-month fees same home renewable charges. Excluding aforementioned X.X% the that impacts, for but X.X% increases, quarter, fact NOI the X.X%. expense our suspended we COVID and charges, was down late waived was was the the and adjusting for related despite reported pandemic rate growth growth NOI And related
quarter on second will I some Now metrics. go more key into detail
same-home pool, the our occupied for average For days XX.X%. was quarter second
full same-home use quarter the which rent Rents second last of X.X%, rental increased a XX.X%, by occupied XX.X%, throughout grew quarter basis monthly which July June provided pool blended Our the renewal the trend X% In than average XX above to this new of increase for note year. last our that by in grew second X.X% leases The achieved basis average higher June estimate without by average points improved the occupied was Further, July, we our X.X%. year. and the call. on was Please and are continued rents occupancy last points this XXX the of was was realized X.X%, and all above concessions. increased rate on days of in the days quarter.
we collected rents. For the quarter, second XX.X% have of
affecting the without individually the payments what we a with continue each benefit the doing application QX can resident, who been being XX% termination which severely requests best some is for arrangements. Our reviewed To consistent of is strong small of security we impacted. percentage determine our resulted with the hardship month, cash the total case rents that task of in trends. help in approximately are or represent which to July future everyone, be in of payment have This those deposits early date, residents; Collections end has collections instances through to collected received of to leases. actual and is under crisis reflect
and responsible record forgiving at increase renewals of rent; incredible and late activity. the demand decision July. evictions portfolio; we performance not the by are we in confident offer fees, halt are Today, made our Although, leases expiring we to leasing operations, socially suspend as the our through and for evidenced no
to Despite reason, expirations. we increases July growth renewals the flat we third resume rate this X% For for leases, renewal be August renewals grant expect for in on to X.X% quarter.
Further, to renewal of we the third season. X% protocols are Rent increases X.X%, accelerate in normal leases leasing fees X% slower business to by to historically were appropriate. residents have new expect growth the More importantly, back late strong charges resuming July we given we where fourth our enter and increases that we expect the we as and month-to-month notice quarter. for quarter on at our to in transitioning
that pandemic maintenance, never same. to the would when Turning the hit; be occupied we recognized maintenance
our In than our We home. ever our services checks both at our requirements, This recognized enabled excellent satisfaction scores customer our environment. addition would changing us service track, service keep time safety services quarter backlog on to all-time our be continue fact, important with the mobile to reach as to for residents were our programs We orders, the much and residents of we to with highs. finished and technology to residents and adjust more deliver quickly so our changing no spending and in levels work maintenance this included and the which health adapted technicians. safety our able
One program, activation allows them program the usage, our hassle gives our the our avoid of that residents features From utility residents' pay. turnover they our move which the convenient to perspective, utility of visibility and appreciate into is the process to management ability us and facilitates in. innovative when
we earlier, debt related a the in resident increase related mentioned to COVID saw second quarter. bad reimbursements utility I in As
due we estimated This million related orders. incremental to above quarter portfolio. levels Additionally, in replacements which $X.X of home of the resulted average capital experienced of second an stay during high million usage to $X.X system expenditures HVAC HVAC at the within same-home XXXX, HVAC abnormally of
additional At sold the as sold continued demand June, during family In have demonstrated excited housing July resiliency about homes approximately $XX.X of are sale. quarter. in single for for $XX to we of we record summary, we had that XXX the homes escrow. we strong in XXX the million end quarter held Turning approximately for and in to an our $XX platform, million of million. dispositions second the the dispositions; Closings be rental and homes XX
produce move second will positioned I to over We operating the strong half we results as call are the year. turn well of Jack. into the now to
