PD - Earnings call transcript Q4 2021

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Operator

Welcome everybody. Thank you for joining us today and good day to you. We're just about to get started.

Before we do, just a little bit of housekeeping to let you know how the program runs today.

We will have presentations from both PagerDuty CEO and CFO and then move into a Q&A portion. be on our session. as will have and portion analysts those analysts Q&A invitation group, to we That in today's

we're to started. over get it away. Christine, ready to take So, it turn you I'm can to us get going Cloonan started here. Christine to

Christine Cloonan

Wilson, Great. Good PagerDuty's Officer; today's Statements today's known or results, expected on materially on call thank cause uncertainties call Jennifer Tejada, made afternoon be statements, will Chief you those actual to which and that Executive joining implied include by us our involve me Thank performance, our and to PagerDuty's from XXXX. forward-looking Fourth or Howard the achievements With and Officer. unknown you. Chairperson and forward-looking risks different Chief discuss Quarter and for and Financial Fiscal are may statements.

Forward-looking of as we these. assumptions statements the made, belief no date obligation our represent and and are update to undertake statements only management's such

financial and non-GAAP today's measures, measures performance During discuss with these in prepared related superior a of versus to in of a closest GAAP. of their limitations for, not addition use the to, financial number accordance measures call, equivalents. or are which are substitute There financial we GAAP will non-GAAP to,

in comparison. make of may usefulness the earnings I Commission. over companies reconciliation our the evaluate financial use and between other factors will Exchange to affect non-GAAP other their measures the measures calculate measures available A we other With example, company's the in financial differently these with financial For call a our to included could are turn GAAP that measures Further release. and that, on which performance, information financial is Jennifer. Securities non-GAAP or results could for filings tool reduce may and all non-GAAP as of

Jennifer Tejada

go-to-market as better conditions, quarter acceleration, our DevOps sequentially $XXX an over stakeholders. million of Thank you, and year-over-year up for trust months I'm customers the with our QX us close like to year. XX XXXX revenue, out commitment, to their the reaccelerating in momentum devotion ended transformation, inspiring year. delivered execution, revenue, growth and you great We Through outstanding And cloud resilience, all million macro last and improved thank our over $XX joining secular appreciative last PagerDuty. combination XX% an and and our for loyalty XX% unparalleled PagerDuty's of partners incredibly outcome tailwinds, to we and grateful team, for was for adoption, whose was both today. Christine. fiscal built customer a added a digital and in

in expansion quarter growth our Importantly, in EMEA, mid-market. QX transaction We our contract, the first was and expanded a five-year signed achieved strong largest closed record $X multiyear million in PagerDuty. first record-setting contract for our history, the

net new leadership focus management to in Our operations their fiscal and results XXX%, retention of the in above ARR is position range accelerated for dollar-based which for enterprise expanded validate customers total strategic overall XX% the XXXX. net accounted as to our XXX%, segment, retention sequentially anticipate plan upgraded Digital where operational and we quarter the maturity. in net dollar-based advance

not away. fintech. digitization the to e-commerce doubled, to of develop businesses threats retail The banking to telehealth, For The respond business and plan is the XX% our of to for management consumer of the competitive healthcare going disruption total accelerated over operations agility need from uptake potential now emerging pandemic year, ARR. models to the and trends, digital to most

platform PagerDuty's their It's modern for for the cloud-native digital it's on help modern While PagerDuty system was this businesses. founded operations has to increasingly designed that advance operational our we clear become are in central ability premise, specifically become unique orchestrating maturity. nervous the the and is real-time global in Traditional teams. fall economy, here and proactive impacts, distributed required of clearly across customer prevention work our emergent immediate stay. digital and of business to by mission-critical action nature short solutions which workflow now observability customers

customers complex and And Teams in modern and increase to be complexity. anything. and a aging to are must with uncover volume basis. infrastructure more root of an this teams growing everything, managing monitoring learned XXXX ecosystems, identify struggling distributed more global Dev Our to in prepared and the daily XX% architectures. by ever, a for persistent with legacy that of of digital noise IT threats, operations events a higher-velocity app nearly have increasingly on harder world deployment developer XX% cause yearly increasing respondents IT found hybrid alert report cloud than Cater caused reported quickly security due

more scope within and with increasingly organizations customer usually in moving and to engaged enterprises expanded to teams across DevOps as beginning include security deploying beyond. operations, has digital Our service, ITOps

stakeholders, is the of use American increased new saw a employees focus checkout One expanded safety, Over customer safety the PagerDuty's recalls. unstructured transformative of to and staff notify program which rolled infrastructure on food transformation can incident, address increase resilience a we've break event we our including that the course to where opportunities chain, North and trust. an in They this and year, platform of critical become grocery experience. out the cases unpredictable, the brand on and example increasing customers work of urgent efficiently in sought inform satisfaction customers, or immediately digital to teams' that XX,XXX as make with

ramp and Our productivity. well, executed teams go-to-market improving

grew fourth expansion, billings the XX%, trailing mid-market strong months in During driven by particularly the XX enterprise. and quarter,

today cloud bookings volumes transaction AIOps. migration digital our momentum by PagerDuty of EMEA their Fortune up quickly on leveraging the $X as by now environment. million XX% XXX,XXX many added at our our quarter region. XX plans over large in of last support APJ setting $X the center first also the XX% Customers customers upgraded strong was order to users Intuit, XXX, than XX% the largest, was fastest-growing announced enterprises of included initiatives than favorable over million versus quarter very expansions, like saw the the growth serve PagerDuty. growing early saw and Many with more more of Datadog XXX with growing strong Fortune record, in demand expansion Mid-market and companies users with momentum more We on in now we the year. a in year-on-year. XX% again, Our and Once in and execute to SAP, and also and saw EU data platform, renewals the Autodesk. world, we spending We commercial fueled a XX%, team by transformation on software new in grew by over competitive investing

financial expanded gained thousands relationship platform. long-term PagerDuty, Stanley also Morgan in our services of with on momentum. leadership operations Our licenses digital its in investing

adopt over CIO two championed organization. largest years of expanded three-year benefit retire full-service contract ship and the to it' transitioned plan, digital a expansion. as a annual improve and multimillion-dollar and realize QX the strength of the they Another homegrown one with Global investment expect million XXX customer in demonstrating on PagerDuty, 'you of the our expansions the and long-term ownership CTO operations total reliable bank The systems last our of a across users for relationship it, they $XX to steadily from in cloud DevOps as and own mindset. their X,XXX They efficiencies you

across diversity base and verticals. is competitive advantages our our of customer of leadership the One

million KPIs. in workflows the energy on. expected PagerDuty where keeping modernize realize deployed utility major a and new the electricity and service business their manual and They're the within is in quarter, Midwest anticipate they'll with for their One we to in-house Fortune was effectively more provide in replaced reduction a to that web poor by They groups improve labor period. with During processes, customers, X that customer also the several solution payback on-call using three-month development which is expanded measure Similarly, customer operations customers their to IT PagerDuty costs and and adopted other customer Northeast management and future. a time-critical and developed literally landed winter outcomes. XX% app lights PagerDuty support PagerDuty to contributed organization, adopt outage to updates. entire infrastructure, a reducing provides information the to XXX PagerDuty consumers with a automate

it created While XXXX was also uniquely unique opportunities. challenging,

XXX and we Over Carrefour moat our deepened We global with of our acquisition save platform the Rundeck, response the service costs. like of employees, adopted year, to use increasingly of across experiences self-healing Financial anticipate to problems to accelerate services over competitive in With while incident advanced incident intuitive to on their Rundeck the their order value bringing service efforts the other transformation us XX,XXX to the digital Carrefour They and and and aims Brazil, intra, and improve and automation self-healing. retailer, several security. their fronts. cases proposition Fortune IT, turned DevOps of financial course arm monitoring to to their response quality through machine-based customers. digital PagerDuty to reducing IT, deliver Solutions the teams automate banking

adopted multinational users company the offering Rundeck automate Another open-source its bank's started to financial enterprise large Rundeck The paid standardize operations financial our during plan. data across six to core and the services on then initial year, centers. on scaled

deployment, to enhancing and the tracing bank initial systems audit manage substantially PagerDuty and globally Rundeck expanded costs reducing Following labor their capabilities. XX,XXX

and XX%, Slack's security customers for Slack developers, Discovery users platform adopted the experts respectively. PagerDuty customer service subject agents to our year, right they service, or full the resolved to be can customer and customer service. to service, XX% beyond LegalZoom, and quickly. response issues incident where During customer-facing Communications ownership, for that PagerDuty so use grew escalating HashiCorp, matter case use

ecosystem, detection. and our digital our add the integration robust incident position We as operations accelerating continue effect hub to to our API-based for network cementing and

including continue matter. and like over teams now when partners across change enable partners and connecting Jenkins expand like platforms security JFrog. the XXX integrations, our and seconds quarter, in ecosystem Integrations We with event fourth seamless Buildkite, Gitlab work to

to During our features Event bidirectional developer-centric Microsoft management, previous broadening insight year. grew the even Teams with our service incident more Slack lead from year, and we over solution AIOps XXX% enhancements and in change response in and innovation the almost incident significant chat management, Zoom. in Intelligence based directory, distanced ARR

changes game to customers, in and incidents. We allows fourth service disruptions. roughly and more change impact quickly services a Forrester, identify launched automation, their resolve code according the customer quarter cause events New releases because which service impact XX% that of is integrations. included self-remediation for changer change to This developers easily deeper mapping,

GitLab, for with source PagerDuty's of from platforms to is integration, details both and capabilities across X new deep linking synchronizing incidents resilience Microsoft repositories ROI instantly. for Our our incomparable. launched Version We richer. and largest events escalations these integrations even and make PagerDuty GitHub CICD Buildkite Zendesk and code, the incident priority, Zendesk and

we to for improvements costs last will XXXX, organizations support. by our spent the three transit life along achieved and time-to-value society work expansion reliable transformation XX improved year, and became multiyear digital Reduced autonomy investment sets platform and availability within In ownership modern and and customers' productivity yet quick believe within accelerated learn, an IT and XX% the our lead less an savings users. Xs service in more with with us reliance the and millions time times. customers that environment, billion live, the customers XXX% and events the that tested from $X.X face sustaining led expect. platform annually resolution challenging IDC, According XX% increased our ongoing requests, four return As productivity payback, platform, tenants incident and facilitating payback reliant use while over XX%, more developers business on improvements require of infra customer and efficiency notification the years, our period time and cycle on of on PagerDuty's processed self-service, teams, team increasing our API Internet in and our the even platform apart We average delivered. issues PagerDuty of million This productive enterprise for average of a to DevOps acceleration. deployment a digital ease to on platforms two-month In this love amongst in to XX% incredible customers. of by through

expands reach becomes our experience employees our even important. more the As in-app to across enterprise,

XX scale us our During the user-eccentric perfectly fast responsible cases help he accelerate for time-to-value, Amazon.com's through called users years Sean to Scout. delight excited Sean's through fully Scott, to electric and our delivery consumer the system new Sean fourth robotics, will and experience our Amazon's business quarter, product platform Sean's teams, to responsible product-led I'm pages. products. software our to with history His growth. e-commerce teams hardware product first seamless, use of we background continue Most spent leadership. the and over Chief and leading autonomous our product developing growth and for under innovation dovetails and expert, built innovation home Officer. recently, is a welcomed Product having

leaders, FY the especially the by We pandemic acceleration term. in market, and see digital transformation are as tailwinds, about will spend. transformation double investment the we they DevOps secular across businesses XXXX, strategic of expect trillion industries both hospitality, and entertainment, If migration, as from confident long optimistic digital acceleration markets continuing helped cloud engagements IDC driving digital in today's over be almost XXXX, and business has The $X.X operations, predicts travel, medium more segments. reopen, transportation And understand mission-critical and the total of like grown. market our anything, nature from we as our addressable to benefit recover. all small

most engagement the innovative for important, the businesses We are essential for for world. the modern firmly system infrastructure in most and brands established as

integration to progress to accelerate and future incredibly grateful invest the be industry. for of proud trends set resulted opportunities. the effect I'm proprietary that diversity data and equality deep I'm position it and greater programmatically market FY XXXX, FY bullish XXXX, continue company career part efforts the Our about our in equity both of team us. to improved viral pay I'm leadership in network to ecosystem, and growth. representation, us In and meet and our our macro as and a all in and achieve company access, stands inclusion, in equity

equity we serving for partnerships development. further Houston. and International and Hispanic racial with We historically social and launched investment To hiring, and the two in universities, continued A&T and Florida Carolina volunteer colleges A&M North inclusive two leadership Alabama strengthen black University inclusive support of and University institutions,

Stewart. balanced QX, among industry, serve. the diverse tech Directors Bonita welcomed of as serves our Board marketing Vice In brings position Bonita Google, newest experience partner market in Director, our we currently is we most at Our ecosystem. decades communities well our and President Partnerships the of brand, of the us the representing strategic as Global which develop and serve partnerships, in and will our we

do. the releasing Next the workplace. continue well-beyond report week, progress social outlines building September, work of their our our will which passion talent, diversity expertise our to we're PagerDuty and we and ongoing on first impact, last impact the employees social at report, heart our underscores business published extend are

support volunteering and back Fund. $X hours year, or XX% over financial globally. our the grants community XXX We of gave organizations nonprofit the During million in deployed service thousand employees through donations, several donating to PagerDuty.org

I'll Black against accessible architecting I As and communities we with celebrate industry With Howard. History Day, Asian to Month in stand and and and the equitable that, and violence, call systemic allyship and and PagerDuty in a bias implore leader challenging and International team racism the in and join hate Women's every community. to turn over Black leadership more

Howard Wilson

Thank you, Jen.

outlook in for quarter We the are quarter. delighted about the across XXXX. We outperformed fourth board our confident with optimistic full results the and and year

million, segment solid of this our teams high within Expansion end cases where $XX mid-market the guidance. performance. new our our to expanded enterprise operations year-over-year XX% upgraded beach use offering a into new added revenue grew to and revenue and the customers Our digital drove on

of management million Our Scaling revenue thoughtful capital full versus our ago delivered saw of sales $X.XX year. of non-GAAP half efficiencies a year to each. well-ahead the execution QX finish year back guidance strong per in XX% improved negative the the a grew a and and EPS year as $X.XX share, momentum $XXX our at

the guidance. range, the remained ahead last consistent for of with our quarters. XX% of Non-GAAP full been quarter For for both and our high at EPS best-in-class the has gross it end full year, was four also the per the target non-GAAP where $X.XX share, margin negative year, our above

of highlighted, Jen enabling expanded has PagerDuty expansion eighth this. digital one-third Once our the again, infrastructure, become As essential enterprise quarter. proves customers' Consistent customer customers us for with our initiatives. consecutive approximately

in net QX. Additionally, XX% operations new adoption of ARR plan digital of is growing, for accounting our

XX% and in $X $XXX,XXX more Our enterprise XX% in momentum than growth customers spending than spending million. drove year-over-year of customer more

net All retention, to reaccelerated XXX%. of this dollar-based increased which

dollar-based to enterprise accelerated net XXX%. alone, above retention Taken

expect year retention vary net fiscal we dollar-based to XXX%. XXXX, in XXX% to range by ahead quarter to of a Looking

across penetrate industries. to the enterprise continue We segment multiple

end Fortune the Fortune the XX% over of of XXX. XX% of XXX As serve of and we the the over quarter,

Fortune media, of XXX, financial XX% the and services, XX% of XX% retail technology, serve we Within of of XX% companies.

services Our significantly, leadership in over services as financial expanded has up last and the with of XX% XXX% whole. year financial in ARR XXX, over by Fortune a

and of enterprise seeing offering, to we paid large deals, several by grew are year-over-year. free both quarterly companies, an we multiyear in in including year-over-year. success enterprise the And drove in billings are continued strength seeing the free and the over SMB. number good with renewals, XX% our While mid-market, XX% of growth Early momentum uptick

grew focus of fluctuations quarterly the XX trailing months on XX% billings, billings, we Given year-over-year. which

obligations, Our ago, same momentum reflect which remaining multiyear particularly in from period performance the deals, grew enterprise. from the XX% a year

As of to revenue business rates. of have ago. above our renewal to with term XX% contracts our continue XX% At enterprise, a shift comes versus we the continues the from more industry-leading year XX%,

I revenue. full grew Before year-over-year like highlight year conditions Revenue region XX% turning robust XX% expenses, EMEA in to third Europe, would to XX% revenue at macro for to growth our grew operating markets. our the challenging the over international Despite our of total year. in

reach data to hosting our We offering continue beginning And announced we customers. are to EMEA our invest summer today, this internationally. support to expand we European

results. into XXXX in to in quarter live. this are begin capitalized expect I now year fiscal have these second We project amortizing financial with the will of XXXX turn expenses we statement the detailed connection once the expenses in and fiscal non-GAAP to income

is our reminder, reconciliation non-GAAP between in available earnings results release. a a As and GAAP

we from invest million in $XXX year, operating $XXX full continue as the year million ago compared to were business. to a the For expenses

were $XX operating development innovating million scalability, period. This a costs. were due reduced due ago, compared prior XX% million Research our platform, quarter, in million year primarily continues investment on to increase. a to travel go-to-market in and same and $XX XX% offset to COVID-related strategy, on a by in expenses is building reliability to security. compared the period our expenses For in the savings $XX million This our investments increase, office-related $XX the our and

case fiscal for to expansion. the automation We or expect compared the quarter expenses into year. revenue marketing on XXXX, investment opts and of the use offerings accelerate focus XX% XX% solutions with our of Sales specific for and revenue to $XX were the enterprise, million prior year AI in

event We in-person have and redeploying virtual-led activities been the successful budgets events. to generating

of We our and to growth ratio revenue will fiscal expect to align or XX% our in expenses We infrastructure prior were in with line achieving and improvement an we quarter annual particularly $XX and year. partner expense economies see the significant investments over made years in on and are for million XXXX, compliance administrative General continued last the scale. of with basis. within X ecosystem the investments revenue,

million the operating quarter loss QX to same million compared Our year. loss of last in was $X a $X

was a fourth margin loss million, year. share operating negative loss in QX line loss net $X of came to compared a the quarter a in with of million, XXXX. per last net at net of net $X per $X.XX loss X%, Our of QX share in of $X.XX

$XX our over operating Our million, loss last of year. full year points was loss margin operating an X%, improvement and X was

virtual we in-person at benefited events to traveling we associated light these closely with not of XXXX, from In and albeit not not fiscal increase types moving the a as in events, all from offices. XXXX, pre-COVID in some fiscal also pandemic, in our we expenses of While expect investments managed incurring savings of our costs levels. result

XXXX to this invest owning innovation, business. will full fiscal reflect year In in continue integration and will a addition, Rundeck of we and

operating flow cash, equivalents Turning with million the improved in $X and operating to million quarter sheet, flow offices. cash for in the over flow QX and cash quarter same by by flow year the and million deferral the full ended positive in we $XXX and quarter new the Free investments. compared to ago. increased in We free to driven in $X flow positive cash in the with $X existing both fourth investments and operating a the quarter of XXX% our balance cash cash year million cash fourth

XXXX. to and cash are operating our of timing and and in $X There in other operating our or in positive flow Beginning million 'XX $XX dip milestone during payroll periods to flow operating convertible will certain cash for flow new number the QX, year year impact positive to of of flow taxes free million was exclude payments. fiscal to do to to we $X either full will brands of debt occur cash prior cash That this be $X expect was namely first major recast on and basis. of we that items related a us, have For invest was only. EPS and FY associated the to payments the This a payment not issued from acquisition cash related in incremental, interest said, non-GAAP positive due million, that a a while equity a June year, million. in are innovation. Rundeck generating a with non-GAAP out comparable cash them All full cash expect make quarter of continuing our flow payments

exiting our fiscal of early PagerDuty's leading we tailwinds and revenue. continue for to success secular for in early acceleration prospects our guidance to about is our optimistic market balanced expand in the still confident this. XXXX XXXX grow I'm the and it we're as reflect share While recovery, and is PagerDuty, FY

As of a percentage first the revenue is quarter lower for revenue our reminder, historically, full year. as a

rate. Non-GAAP a revenue $XX the This operating margin shares of range million. first range to the the $X.XX range approximately XX% $X.XX, with in in year-over-year share loss XX% loss we expect XXXX, For net per basic million in of the represents which non-GAAP of of million, XX%. $XX fiscal to the implies $XX a midpoint to growth at outstanding quarter

$X.XX a share margin midpoint XX%. $XX loss million, $X.XX, XX% Non-GAAP approximately XX% which of net with XXXX, revenue year $XXX million fiscal the expect For operating a to represents shares growth of of million. outstanding to implies per the at $XXX non-GAAP This loss we basic full rate. of to

doing like to at imperatives to workflow, things. confidence productivity reduce growth. you the This our shifts, business DevOps on Annual event. customers' center work, plays ensure critical PagerDuty's these that Before gives our a a moving our top redefining turn teams positioned of of way unplanned June remind and We longer-term forward manage drive complexity, to improve Summit Q&A, new at critical business: are digital Analyst from and well acceleration, outcomes. around cloud you transformation we platform me tailwinds We success. updating robust of line Day road the role are look to our map way I that migration old to to an XX, see unique our upcoming sustained I'd arranged on

information be will With up that, providing on coming for the more in Q&A. weeks. I details the We open call will

Operator

ahead. hand raised go Instructions] had his Thank has Capital from on. Hedberg early RBC Matt, [Operator Markets you. Matt

Matt Hedberg

year. Hey. Thank unpack across here, The long a to the ITOps, to congrats you, about we've Jen, a really of been lot time. see. there's success on acceleration talking and the good this for but guys, close things great a to really of outside was board

some of these family? expansion of is entrance into cases seeing to adoption or the which the I'm an of new there, the you're land use in initial cross-sell, your are customer starting to PagerDuty some largely that hear. fact, in service is as noted base wondering, or security, and You is great in you success

Jennifer Tejada

an base, well. thanks we being and within use case of here. Matt, as question, customers the to acquisition generally through as Rundeck, for with for the automation although, opportunity the that Thanks do see our It's expansion land

Matt Hedberg

optimistic that on That's great. mentioned XXXX. Howard, fiscal you then And you're

I'm of You I have of feels here? momentum like do pipeline momentum. XXXX. mean, about curious, building seem how you lot a coming out your to think it there's

of through sense sort effectively as well that sort just the of talk Are generation? supports really things You're your you QX. of Can pipeline accelerating there guide? the – halfway about

Howard Wilson

Yes.

last pipeline execution think seen, efforts of improved significantly also Justice. generation. more half we new has Dave move to in the proactive this includes leadership of seamlessly So able to we we've how And the vertical as Matt, away We've I methods to under particularly clearly more that sales of move seen events. were back year, pipeline generating around far what

very our feel in confident of that pipeline have proactively. the that to health we and to place the we So in continue manage mechanisms

Jennifer Tejada

Yes. say that I into And I that, could the would we our I'm get can growth to if add confident XXs. Matt,

we think strategy. right I the have

the We And a best team. product. have have experienced we very

So I like what of some seeing in signs we're pandemic the We're positive also receiving. terms early is the of trajectory. impact that seeing

a reasonably who to optimistic, we pandemic-driven pickup and we're for their like verticals of also and for strength our really becomes assets digital the shift That's that it's and us. a customers small in historical business particularly here really those stay. shift, dependence another business retailer mobile Yes, pay we're hospitality I lot where So on given entertainment, of that travel, but would has become reopening have coffee see had like business. segments a seeing important. large of, tailwind as you kind might tailwinds And know to say

year feeling and and well. good Sean with leadership like have Board, the innovation into on the that coming about go-to-market our excited So we product going we as velocity about

Matt Hedberg

Congrats, lot. a Thanks guys.

Jennifer Tejada

you. Thank

Operator

Blair, Thank you, Matt. There to see, next, are. a that me Bhavan video. And we'd ahead. move sec. let’s trying go Bear Suri, please with William locate we just to

Bhavan Suri

congrats, a my I wanted following bit up add about little on I'll I guess Thanks. too. previous on pipeline. the question to touch

see was look what little phenomenal of in but Did – had had got deals the won't just obviously you quarter, sort business, then was a set you we question larger a a you And it. on commercial drove of DRR. don't I that? I color upside at fairly billings, and but at said – know look that a material billings you mentioned on I've more so Howard, there know, happened? But You some quarter

Howard Wilson

Sure.

mentioned I my as good a was quarter comments, in for it So certainly billings.

a So few executed said, and the brought to large the of But board, all deals we renewals expansion number going did do I That being activity because that year-over-year. billings wasn't growth of a note of teams complain forward. were quarter, had we our multiyear do about across within we also that XX% well.

saw even transactions, high-volume a transactions so of lot And that all we to of and contributed a smaller a of billings healthy number.

Bhavan Suri

Got about, expansions out? to and the see dollar deals you. given dive impacts we think customers dollar the of reacceleration in sort dollar we we the large really passive? and that but us You've those and we Howard, about be shoots, think you the we this And improvement the net for concessions we and of back, that combination, – about starting in? think. about of rate helpful, play pricing billings piece or drove retention it Is loyalty early take that saw green getting a out out? expansions and are because talked or you've come you've will Got if could we you. in come retention, that retention if seen this because some are that Jennifer I then balance us Was the was that and two Help would

Howard Wilson

Sure.

have some too. Jen this, comments on and -- So may

the I to And we is large the way in enterprise strength our see that us. think it customers enterprise continue within characterize I expand with would well-established. is

And right? good rate. expanding demand customers today, some is our that's that that of days saw one-third of customers, of seeing to predictable us. we're certainly, that expand with in those And back, We pandemic. now have contributing so we'll customers retention pre-COVID quite us so it's early net-net more contracting quarter. with And But each enterprise are the become dollar about like spend the the

but Enterprise across we're However, seeing today. happening our not movement. of expansion the It's exclusively enterprise. segments all of seeing XXX%, is healthy in our in positive all we're above segments,

Jennifer Tejada

that, to base. customers rule the that user that within with that I platform, the is job digital add recognize we're the scales large ROI PagerDuty's add you the driving really Clydesdale ROI, operations success that users more that with expansion Yeah. the having I'd applies more think as their on easier exponentially. users have our is. Likewise, that that within customers platform our And users learned

I teams -- again pretty do nature effect I because scale. And same to time work hybrid makes over doing want that the you're of you difference. at I a we're able starting transactions, and his a the done and their setting a transactions, leadership at at in record high team our large look that's model quarter. on the when see see transaction enterprise, expansions number it still and there. network our mid-market, I job to So love just of that at recognize growth significant Dave that meaningful where to also great because the go-to-market have velocity

Bhavan Suri

No, you. no, teams. Dave, congratulations to Thanks. nice all Really job. of And and thank Absolutely. your

Jennifer Tejada

Thank you.

Howard Wilson

Thanks, Bhavan.

Operator

you. Thank

excuse Jaluria, Rishi -- from to Davidson. DA go me, we'll Next

Let me to and the you ahead spotlight. go add

Howard Wilson

Rishi. Hey,

Rishi Jaluria

which you response taking Hey, beginning, very Howard, comment the going hold so my Matt's not your I thank you that to the XXs, at a Jennifer in get you to go Jennifer, the want Great questions. for and made in much confident to can you're as is to reacceleration that growth guidance. question business. the you see to into that to

aspirational great goal. think I a that's

Jennifer Tejada

you. Thank

Rishi Jaluria

giving about what today drivers there, is where that let's macro, we non-core as we and you're relying that support, then maybe understand, target? us if you Maybe to that have a we’re talking you're more Howard. these And be I about the not growth drill talking and that use now? even talking could reasonable customer that. a into follow-up for year help from you cases, maybe that's And how in in achieve back then bounce a that maybe, on some just security about confidence is might and about that thinking be a should seeing is But it

Jennifer Tejada

a definitely things. It's combination of

went engines I for look new product, our operations at -- think if digital public strengthen management, regional we like plan, mindset, growth. up from that's on multiple we we growth I And really digital ARR -- is XX%. from about talked you delivered actually, think doubled that that when our

adjacent new, use like to up we drive don't in most, used the cases we're online, see traction track. the that then new user really also sensible So see and come new security of XX%. customer I expansion user but and APJ And EMEA seeing we're some to growth’s think, service, starting starting we're investments cases even our in

we mode in remember the think So is and We're And improving them go-to-market into have a have to are a revenue either engines macro to remote because its as way improving favorable get those recovery growth do the they investments. a way from what executing that of pull-forward managing we I better seeing don’t intended us is that’s bunch perspective. are digital, to. they from transition and they have we're about COVID, as customers work strategic gotten rather more made working making

deals given many that seeing they more as to have us transformative are Our feedback deals. tactical opposed sales just teams

pre-COVID environment. even to start of we they of more digital recovers, expect some rest the as them invest the they they because were during are to like potentially did reliant or than COVID Secondly, more the market investing now on see

a home, a and because And really is everybody reopening tailwind -- hybrid right when at -- us I it even for of so is well. when work bit now, working think works

everybody know where is. You

distributed the is you company's even that. that As feel company offices remote built for soon as and somewhere them, find and half the can't those more in half teams PageDuty was

the continue put think of from us. all I coming together. to to also for like way it's and how really couple it. have competition So, been I probably good just pull a that away It's well like we we're last -- the I to years, bodes But going

Rishi Jaluria

And That's Fantastic. margin guidance little Howard, year. more I to next to a bit great the for wanted hear. drill into then,

do much what maybe bounce those being obviously Thanks. about you on on flow did assumptions becomes expect at a than year -- free incremental that alongside a back bit you you And about positive some little of your cash -- and least what You margin turned coming us maybe full costs corner the margins priorities but of are And are in investments? you you travel as for talking -- are can you remarks, meaningfully. touch seeing savings high prepared COVID-related declining Maybe the tell what maybe these pretty this you the where baked on you the sustainably Can just more are? are expectation. reasonable guidance basis? have how back into overall, talk that,

Howard Wilson

Sure.

slowed proactive the measures unpack what of whilst way, were also intentionally, got like put our certain you our then this we in some this understanding So, it was to we I of uncertainty, because place related things year hiring was the identified would of year operating some better look past in the down we a correctly. Rishi. we of there that happening savings environment. margin, certain amount But last like When a light we elements activity, where There at probably in wanted parts as COVID. of have macroeconomic to get

we operating our is a year. view progressive that view into well, take execution so that are So, this investment now next seeing our far more can we on

us through So, be year, with what that year. we the this means which full is, one, have significant in Rundeck we'll Rundeck, will for investment have next and

spoke has which impact, acquisition. time that the we So the of an at about

engineering a base to The to we're done. that that is second year, planning from delivered we our believe because we've it's accelerate investment not of an last this within customer amount innovation value our in huge perspective, yet but

doing. is to we're We have the data such that a initiative which what of of hosting, as additive European another kind initiatives number is

go-to-market for framed we And thinking to is XX%. you continue demand to that right invest in add business -- our why range this together, because operating to all when So, to margin XX% that the our operating of time continue to the clearly us is invest XX% the in to that's there. XX% or in those view around is loss,

Jennifer Tejada

solid us gives continue for are in When you because think to how early of where moats business that the build growth, can on market, we're invest particularly number this innovation competitive total also and look the just to add would performance the that I to in demonstrating a that's we addressable around confidence product look that. upon. transition, we I you unit economics at at

Howard Wilson

we this demonstrated our improved able -- at make XX negative year. operating be year, margin. to negative X that were progress. We've to We the prior We ability were to

So prudent operating will been positive. And manage for flow, to on cash continue be in cash how sustainably we a those things. to always us goal comment flow be clearly we pure its

interest we some mean won't a be from We this the did to things that going to related are to the have continue but like are few the last year, the happening acquisition quarters positive. capital that be working year Rundeck we sustainably payments payments flow we that full to be, raise will cash and

Rishi Jaluria

helpful. Thank Howard. very you Wonderful, Jennifer,

Jennifer Tejada

Thank you.

Operator

Thank you much. so

you. me Hi ahead Wood, its in Derrick, request. Next Company. turn a from chat it let spot question Derrick, came please. bring like I'd to as Thank to Cowen you. to Derrick light & Go Derrick.

Howard Wilson

Derrick. Hi,

Jennifer Tejada

Derrick. Hi,

Derrick Wood

first time caller. time Long listener,

taking my for thanks So, questions.

ask and to out rolled wanted guys I packaging recently, pricing you things. about new X First, some and

to see build First, then customer And free heading Year? and hear trade on would new to of really you helping on a the love model, tier, net that funnel simplification that's SKUs the specifically expect the how to and from the dividends funnel and that's or whether how generation? rates new the about just love New hear revenue that you into downs we'd the just second, impact retention

Jennifer Tejada

a by you in talking both free can free, well. and then for On more at paid, going pricing. that's new bit that's the accounts, funnel, to jump When and year-over-year. and about of activity trial stimulate that's little the been in talk really top a and look kick and and try XX% our us I'll Howard free important about Well, off new offer up

who that the to opportunity invest long-term like an So there. Free momentum given OpEx year to we struggled also we're things. us with has find in in this relationships invest our really businesses seeing to small

some And So it's customer to continue I trial. think, helped keep to engaged. friction reduces frankly, those it us, for relationships of

So it's which converting. think, on bringing users have, good a to in more we record platform, the I track

segments, an it early business of the we're all us. And functionality, here, we like kind pricing? very business. and cetera. And us use still helpful try early I more for us, But Scott Sean experience, small customers across again, days do of more seeing should our it's talk how very trial our as think of small they seeing not what just we're Howard, capability discover discovery, to experiment how with So et to product, you and products, build about expect the new want discover see you in more our there.

Howard Wilson

plans our structure add and simplification because did would benefits has on it think customers pricing for it's our we easier buy. almost yielded Yes. I to that I made that, And immediately the to

plan digital think around choice our for take, they're that them to So clear made with to plan get has this they're for by seen it tiers. them we've plan is because of make which simplicity of part that's people operations And going progress easier the no easy value and in the it's why the The selection it, through longer this it buy. should process made I the they confounded very option. we've to into

Derrick Wood

color. kind I a from just new the have service, in? how the that could dedicated for Year? Can maybe, to explain more thanks Will around in New more Great, how force, that's trying for customer different And core? you So sell you If of that guys sales market? product to geared the specifically. squeeze to one strategic plan take how there you you'll or be be a do

Jennifer Tejada

think you to I'll IT in platforms unit and have on services that. actually around Sure. executives different a the dedicated from We starting very customer developers business and and organizations products focus one service, it, use. the take that that products that. of our are so really service And leading customer if work agents about

of really deep started products And service like case feature customer we and And if saw management. sort started about you Zendesk. add to uptake our we there started lot with Salesforce just then Service of when integrations, sets. in offering and it, we those integrations Cloud think a So into built and

to on you going Twitter get a to customer don't our the challenge and the for customer incident have X-XXX So on management they operations because shouting will harder customer of inbound urgency, the for is case similar a lot become getting express or become what's digital, Reddit have or management. businesses before on. wait They very sort -- But to angry for line as less -- real-time going call start has angry. wherever patiently time they're customers, or a more customer

teams, they in the platforms, for they're the And to challenge What to organization, across well in. teams on needing those different leave so, effort And cetera. the agent context really orchestrate without that team, agents service all developers PagerDuty does security the the et across to environment of historically, these is IT is, the get team, are platforms. need that the the

better So agents able to savings, what's productivity huge IT to give of resolve the intelligently to problems. these able et talk they're to to very huge something, long as actually they're solve attention about some going will time service quickly it agents information cetera, get to of to dev and how take and on, able savings, well. Likewise, so

that's on some or use additional early days. the So that cases working are we're sort -- starting these kind are There but of serving, that's point. of

Derrick Wood

you. QX. on Thank a strong Great. Congrats

Jennifer Tejada

Nice Thank have you. you. to

Howard Wilson

Derrick Thanks,

Operator

you. Thank

be unmated. Thank -- from we'll see Next, hearing Sterling you. let’s we go. There He’s went? where Sterling

that. about ahead. Sorry, JPMorgan. are, here Sterling, we with Go

Sterling Auty

result the just much bringing breadcrumbs expansion a at the and from improved I in hiding was guys, coming some look in fully was you this, that sure going make actually the answer enterprise retention to the is When part enterprise that success my some customers, I of the quarter, how I from had customers to understand. I to of segment, might how of new video, particular, you that but of that sales the think which in net saw quarter, we hide was the given of in execution? -- want so, on of in I versus dollar existing be in much you've

Owen Wilson

The covers than enterprise. enterprise So, saw definitely Sterling, it the of XX% more is expansion good a combination of revenues. now our both. We in segment

the retention good net enterprise in But the saw we been rate. seeing that so with the we're in the segment. dollar-based we've mid-market acquisition also up And and customer shows pleased expansion, which certainly

and expand been on of with on enterprises, $XXX,XXX few about much the our in a then years, model we've for million. growing and us and they're in that -- we've those into $X bringing and we've been spoken cohorts starting So small and teams bringing $XXX,XXX land and

Sterling Auty

I'm that, What as solutions trying that were to just Is is enterprises two why are are the number maybe about things choose then, there's a clear enterprises them, What would follow-up, that And it separated that the is are giving in-house they not? what that say from now? on competition? or these you it you that the just they're -- it's major to maybe of Jennifer, sure it as but a use? up think you causing – one you and

Jennifer Tejada

of sense to It's that to the technology employee brand engagement, but consumer driving CEOs majority not their It's creating these just right? when and your your of many part it's couple sits a I out how And that complex minority urgency business business of that leaders, figure leaders, is – their of the their definitely digital end not of taught stay, all now, definitely COVID digitization make care a the engagement, models, business. think things. engagement, underneath, the to technical

And so right. got get to you've that

best think second organization. in level I our scale that across technical. is, at in these will made enterprise. about close just more which real-time are is digital developers that it then proving that only there's The the talk increasingly large just I trend way solution ops, to we and a think There's come not ops we've for their and adopt one for leadership thing And clear nobody don't but their enough, virally resiliency who's only the are and other drive enterprises the we

Amazon, So cloud traditional and cetera. executives companies et right, from seeing hire you're large Google,

and preventing the you're not but and pager, So and CTOs automating like of incidents finding carried data really just use understand first learning. the by our have are we case, value that developers, like coders, machine using CIOs we're

solutions. crawling, towards growing spending transformative users growth And us customers comes it's about. them probably at the look running. as an thing because a on board. that's like just bring not open start. the When So add the some and together newer the XX%, over more and then by most And relationship with that's been the $X you adopting I've of walking they're excited They're of putting that mind from teams million, and they our

Sterling Auty

Thank you. it. Got

Operator

so Okay. Thank you much.

from Singh. some spotlight Morgan we Sanjit, Stanley, on to the hands Sanjit back Going here. have raised to

Sanjit Singh

QX. metrics out. Congrats all you. quarter. thank lot the thank And things great on Well, really, stand for you A this of

but the Jen, monetize is IPO, the what going question really particular guess technology Intelligence Event lead with being XXX% standout. think was your to to clear customers. journey? XX upmarket orders deal And And to you're the dimensions starting sort the which the my ago, sizes, far, haggle for you I along of of to you marching call of XX really you, able and, sort customers I us a back on versus are relative with it's ago, when on that sales be for months where of so cycles, theme been we're I guess how today company often was was, move up frankly, months price, this

Jennifer Tejada

support velocity And more great lay we've the want of a the there. and – experienced that they go-to-market starts company, our quarter. short and Fortune for partner them. relationships, services. professional a fact XXX hybrid created our tens struck executive token. very We to think e-commerce-driven, to expand into that to talked success. of cycles, then the in flywheel of the proud at closed damaging motion same out as transactional gotten really we motion land of I'm thousands strategic thousands as then a the want is the inside help want They model, They Dave bringing users and lot we've them. customer you've an sales and about the account have They that balance done or want of I But got team deals us strategic without our always where of job a

to in on funnel that get something So deep grow hands its the won't can on into like we dive own.

proud I'm thing So that's one of. really

not reliability need so to the innovative can is continuing but add world, new career that my to challenges the And of that in in in this rest to product going balance. And a so corner think have has community, market, And that to of as want in features you support balance the The the do also is that market, to also get grow build robust lot customer to engage and large worked the for what a doing really to we the it, to so pace getting I most seen request need be market, we resiliency customers that requests. not services the team second you enterprise going something, strike you've really our has but in really user they they thing between struck do the always got largest the our they're customers build investments world of the you're size you product making the customers customers, listening to in at case. the to largest of right? important hard team when the a sure have couple it's entire and and platform I've to one

think payback and I that's I our So think our value. time our there and been that a good. also is ROI around recognition to

that So those investment IDC to out payback. three it's years. over to like those figure audited pay the an problem going a is get made It's not we you a numbers from XXX% three-year ROI numbers. in two-month our And It's off. whether -- customers. PagerDuty

being is, value still grown gotten we've we've I obvious. planet. So thing innovative when And with the And chosen quantifiable at having much as as it would startups say see the conversation better prop that you that, up, becomes that the more customers by then sure. last most we're for the conversation easier a becomes on

quarter, for issue not you still that, to at every and over market come going long developer is influence, us, we're competition to where that very if doesn't The look it community we been prove very concerned looks up has choice that for a until continue for So anymore. prove there. an the the first we're and time

Sanjit Singh

It's good that's definitely so sign. coming up less, a less and

a It similar automated going is that question, security lot movement team. that analytics guys market DevOps kind seen cloud M&A, to the to like is and on incident and to rise for about what's gave convergence wanted because evolving, ask a I of vendors response. seems As like track, requiring of, a like SOP the do and on in seems security security, observability it cloud log follow-up we've

I'm about the ability a operations serve to you and the accelerated what pace And of were team into they your roadmap how so security the out crisis? think at coming users wondering your as lean to about and thinking of cloud much more those sets

Jennifer Tejada

because is, often very a multiple you We a responding organization, the only a a serve leak, potential to already if across that well regard. version breach cetera, best don't teams in think of is well, mission-critical, orchestrate how that. very to it of to response. and is example already very way We and does resolve threat we and data market it, the the SecOps already why SecOps unstructured security or and serve it's unpredictable breach very situation time-sensitive, about ourselves It's incident across PagerDuty like But work teams it's a the why potential well. et detailed it best how teams troubleshooting is threat, you

PagerDuty And we're done about management, really is that thing cetera. look teams, SecOp -- we've when noise. security that's been Intelligence other Event moves the who if say largely often then and thing a and operations that comprise a would so developers positive. experience seeing with The at is in, is in already they signal that digital developer it I It's last into have you et brings what you finding the us

coming are integration it is cetera. events et we've et to management this through, is diligencing data these cetera, stack, important is the security those investments a that a security been threat a made issue, stack, As technology have really issue, in the issue, it

is open the of up a be got and wait now seconds I to and dev need in and not a engage together. serve developer thing the do work right something with I for is And raise e-mail to developers critical, guess effectively ITSM minutes, that find that happening where ticket that. -- and you've the say their not could would team business and really urgent final products to one team So, security nature

So, work getting the timeliness is done that of really important.

help is on things that we an And think too area we're about right is So, will trying always that do to that make focusing to business et once. we long-term, to also have to not at I'm but in. to I invest the model sure continue think cetera, many that

customer we're the following really community And team in we do SecOps having is the developer a the headed. where see and huge so SOP. And influence the in

Sanjit Singh

Jen. Thank you. Thanks

Jennifer Tejada

you. Thank

Operator

coming Currently, then you me to let we Crane do you next Bennett Chad have two more and after. Kingsley here. analysts queued. to Chad bring up you

Chad Bennett

Hi Jennifer, Howard. hi

Jennifer Tejada

Chad. Hi

Howard Wilson

Chad. Hey

Chad Bennett

you? are How

Howard Wilson

Good.

Jennifer Tejada

Great. you? Thank you. How are

Chad Bennett

Good.

do Howard, the handy the So, quarter? number for CRPO you have

Howard Wilson

Yes.

I it knew to remaining percentage, operation So, our performance just a will number, the I in give you minute, million. $XXX

Chad Bennett

And CRPO? was that Okay.

Howard Wilson

That yes. was --

Chad Bennett

And that up was how much?

Howard Wilson

Up XX%.

Chad Bennett

Okay.

was same up RPO? overall the So, amount CRPO as

Howard Wilson

Sorry, me. numbers have CRPO, with don't no, I those

Chad Bennett

Yes.

expectations, so a which everybody And I'd let of pushing to hear just on and And a -- XX% kind the to on love growth, Jennifer maybe little pushing of bit, guide. more. bit I your bag the Okay. then out cat little you the think wants

growth to the XXX, quarter comeback can something at? and the you're metric. the Just that Is gave happen on Howard the where the I looking Intelligence, seeing hood platform guess, the would we there expansion any Event backwards today? acceleration that SMB, and for under you're But the in net are in from anything digital why go in that metric ops you of range XXX in enterprise growth in

Howard Wilson

Yes.

number. these reason provided that seasonality is fluctuate customers' the these occur. why is that's often So, so we've change just So, of mechanics, steady of expansions bit it last can right? to a to often Part renewals, we seen related there's to two a we it over are that that range element in expect XXX, a things for to our terms time, quarters the acceleration -- XXX when the the some

we Sometimes renewal the an there's bring forward, and early so renewal.

this of to other are a very to it's exactly be customers The which going always sure aspect is cohort in hard expand.

expecting know our many So, terms a cohort, a expand hard from of But whilst it's roughly of which level the particularly to in seen we're seeing predictability, will we expand. of average, high and decided X.XX, on every year how in between be high. and forecast a land land to with this enterprise would that why we would our that's view it ability think X.XX focus we've whenever we to where on give exactly feeling third customers enterprise we've quarter, comfortable the

Chad Bennett

now Right. And the of XX% of enterprise right? is north business,

Howard Wilson

Correct.

Chad Bennett

Yes.

Okay.

should words your number mouth, if right? accelerate, Not right? anything, that putting in So

Howard Wilson

continues being dollar-based continue, contribute number and a as it expect to contributor would we momentum enterprise grow, that, that see the would positively retention. large to We that to enterprise obviously, net

Jennifer Tejada

Yes, there. jump in and I'll

like now now. just add And out in so, a in telling I it, I -- environment. back getting words you with comments am this about is who XXs, comment. I when. the what's like And confident that. want right intentionally. that, handle get free happen reasonably we're knows but a into not back to to thinking to still front volatile, company unpredictable I that's obviously I point around Just will a the mean very we're a right I'm That macro of the going macro mean, I My guide. about optimistic not am very in use fall?

Howard Wilson

we're And decided our suspend not Chad, point having a we've we were Yes. I apart. would world like is despite year at mean, guidance sure this time, I I that And to at falling last the was we quarter. just say, we’ve to exceeded guidance very and different the every in that time, trying guidance make uncertainty call, give actually

do. view my to is have make reasonable today, guide I us of visibility that to that sure give the visibility we want and So that I leads that what have we

Jennifer Tejada

if and business. are about also our kind a own been very we think really business. makes pretty durable. predictable about of durable It's on think you PagerDuty about It's the think whole Howard you and point how business, a good we team our a that

customer expansion, every on Our customers that's customers X/X our have been that base And consistently enterprise growing of they are add-ons. have to through and us, user and through our expect become I expanding continue. reliant quarter And because their predictable.

of that things gives one of lot So confidence. is me a those that

Chad Bennett

Fair point year. the from you guide last of on both

You few, out. of point the will were one I

on mix I have terms the on contribution? year the logo expectations expectations changed assume real follow-up quick, Just new contribution of different of kind any one new not logo or for in

Howard Wilson

And us for and add or rate. are keen logos a our frame area revenue will way drivers where to are at But this and our Obviously, logos. of we it's that, the up-market start And numbers. grow business to ARR space those an us of for the real significantly, is focus. actually companies very continue is the the remain So in SMB I mid-market we would enterprise see that's contributes a because those lot that. expectations out. these to small what healthy results

Chad Bennett

the execution quarter Great on you. Thank Great. year. the and

Howard Wilson

Thanks Chad.

Operator

do at you. [Operator have Kingsley Instructions] hand thank Crane from we a Berenberg. raise Okay, And

Kingsley Crane

see me than remarkable, higher growing users. bit in. and revenue. and XXX,XXX had to Up growth the thanks fitting year a is XX% than a faster for little on the counts, XX% good quick last I one Hi, you user

How also towards X due higher as to So we as well, outpace about user service? you're think digital we ARR between user think the count, revenue? should a seeing ops customer to the count so? heading continue should about drivers to million And expect percentage we of

Owen Wilson

it, take Jen, or I you Should do Yes. to? want

Jennifer Tejada

a it, take then I'll you can and me. correct at crack

the teams the operations that management So number driven expansion what organizations we're one, seeing of the I serve, is, think, we across digital new by plan. particularly

that's think helping us. really I

thing which going us we're the and additional a an last seeing stakeholder continue licenses to lot trial the traditional so is launched lower response to of more the uptick which top on our drive platform. and have stakeholder that gives business last be free users at a platform, additional thing than is, will The so year, second in The would we users drive license, onto a adoption. And those stakeholders product, funnel. the pricing

things those are I the of growth I for So very going positive in drive that are that to are that long some think company term. up user think the ways

Owen Wilson

paid XXX,XXX are that And the users there. we’re users Yes. to all referring

different So within becoming organization, an more across this of representative we've the use used is organization, broadly cases. us more ubiquitous as been

for that kind in case, it need Hence, type customer dev. different -- So, we plan. SKU created plan would to the a not be if you're service a different to you use you're someone pure a would example, who's going in for of

will variation some outpace I for But it growth. revenue So would the that of accounts that the expect certainly there.

Kingsley Crane

helpful. which development And three pace of That's one. that Okay. of today. recently version software Zendesk Already integration, shows the was then, last the released, on

this is And how integration? into So, it product? I that back recently mean, how -- have what you you're learned feeding with the

Jennifer Tejada

by layoffs. remote whose I home, and when a at really a service have area same about, happens think one is in being agent. we've hard sitting learned together like, gotten lot more you're troubleshooting you a being and being thing if customer I your organization feedback Like, there, been team mean, jobs past of to they by public difficult the managers using to Customer there your cetera. have opposed e-mail. is the the manager have think, impacted and chat as like in calls their drive into an are et service, unit by phone and Customers interweb and

impact, it's to customer that we've the contact make switching think anything one but of not make customer consumption has more team of huge a more on quickly, the response learned tough on that things do to is, service I can be productivity, end information consumer ultimately, a So agent. to orchestrate actionable the service health and just experience. to And we the the a

Connecting within And able that early who's important. very the they difference. think, where give a et into Salesforce in etcetera, which cetera, having on think Zendesk, other of the without platforms, I integration need long we're to them need an really one really about is very, to they're know about here. But to Cloud, things incident, and Service in, usability, taking, know it, And that's they being I that pivot important case. everything everything big them use people made is platform we're for, known it's to super how our investments, have so,

Kingsley Crane

congrats a Great. Well, And quarter. helpful very Right. that’s Yes. again on to hear. great

Jennifer Tejada

Thank you.

Operator

with concludes the send off I to some it questions turn over folks. Jennifer, that us Well, that back would closing to you to we like have, remarks.

Jennifer Tejada

just the our call I first, and community. thank joined analyst Well, everybody want thank to who's

us have baby lot a of learned the in feedback. couple were years public since the tiny a first all given last you You newborn we lot a in of from industry. SaaS We've

-- we really really I appreciate your partnership your and help. So,

week June, exciting. of summit year, the Second of of the last summit We're have up. we June do at which coming this is all, end having

to to product more And coming. around but team there thing also you timing, Analyst I that innovations the have give and information, you will exciting hosting is We seeing against just stand the forward my we've Day an the over agent and and be equitable IR do we what then look Black new, for of want which lots Asian last seen will Howard what's hope mention weeks. just the taken more universe. We community place couple and the of a last for in the Atlanta violence and and support community, given just with

So great week. thanks Have to everybody. a

PagerDuty (PD) 17 Mar 212021 Q4 Earnings call transcript