CXM - Earnings call transcript Q4 2022

Due to licensing restrictions, you must log in to view earnings call transcripts.

Operator

Ladies and gentlemen, thank you for standing by. And welcome to Sprinklr’s Fourth Quarter and Full Year Fiscal 2022 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers’ remarks, there will be a question-and-answer session. Please limit your questions to one so we will have time to go through all the questions. today’s being that advise be conference recorded. is Please hand over to would now first conference to like Mr. I your the speaker today, Senior Finance of Vice remarks. Scro, for Eric inductor President Please ahead, Eric. go

Eric Scro

quarter call. welcome to And Diego. year you, financial Sprinklr’s Thank fourth results XXXX and everyone full

are time Sprinklr’s Founder the today SEC associated with ago, Sarin, filing and and earnings our and Thomas, of We our the with presentation. section made Relations the on Officer. the Investor Financial issued Ragy that we release us CEO; Manish along Joining Chief a available investor have short X-K website, supplementary

With the call, Ragy. turn let it over me to please

Ragy Thomas

Thanks, Eric, you with and speak everyone. hello, wonderful to again. is all It

looking I and growth tech Before next minutes, chapter of getting record numbers, financial wanted by position want scale, efficiency. highlights. all growth I in high Manish, start frankly to a and of the start into with know to excited scaling of I the we as to I Sprinklr the you. few will to a have through be take forward for results his couldn’t more know detailed you to to track him our to but of continue get Manish Sprinklr. companies some he’s welcoming new I CFO

XX% this, FY execution, am climbed only revenue, strength an straight which quarter grew revenue, finished quarters, XXXX that that which in XX% First XX% million, strong quarter A than have million up and growth, in $XXX.X year-over-year. report we million was second QX Not is total which total over and of XX% it this also we we metrics. $XXX.X with driven subscription I off to nearly we now opportunity subscription that doing is a started. we we the increase drove more With that of our year. multiyear revenue, in an $XXX.X the to Experience with year-over-year increase for XX% and believe that revenue at we growth. only foremost, revenue Management combination in Customer four reacceleration that are win which all reflects which significant the the another of Coming by getting year-over-year delivering year-over-year. durable is massive pleased includes revenue, past exceeded guidance That is on to with our million category is believe billion to that in Sprinklr primarily ability $XXX.X reaccelerating scale, see and for $X.X growth

suite each start including product major which sales space, are customer have As us Modern in and and I with on areas. solutions CCaaS suite functions revenue update an want reached for scale to research, you the four our we customer facing call Care. for know, leading care, respective for marketing, have we of their which significant

opportunity huge We enterprise are reason wins for with and the and Scott QX about $X multiple continue deals see RobinHoods like like largest L’Oreal, brands most Phenomenal new new near companies like and Blend us growth ARR. suite, The names incredibly expansions included million above established and to a big Customer mark excited very a in emerging we and of Honda. which like with the in and Vrooms, and represents is class or customers Uber. both clear. Uber care world’s Samsung the with this

communities. different for another added established for one maybe media after have email one If with enterprise, point global and LiveChat, at have voice, years for likely over -- one another one you tool you an one one another care you social run customer for solution a for the

filed over real and away and modern in the can’t, they asking which siloed teams share moving these time customers across seamlessly, information customers is to your traditional are some channels same Your in over system. but again,

You Meanwhile, only that ago. expect the software digital are XX the gap was to always by of a XX care years between built struggling past. widened, customer’s are that driven wave years, with customers what your of the has modern issues new new legacy solve basic unencumbered you companies most the reacting, by deliver and technology

XXXX, as the community suite Uber, accounts to for of the and do an Our as past hundreds bridge existing growth they both volume the a to channels that next that point for is continues Customer adding customers to is care wins our countries publish expansion And and of from around been us Sprinklr. customer with need customer decades on is want with great solution that content that, level, enterprise customers to the platform started natural seats continents. who Great in care and inquiries. Sales Experience with groups. future. great XXX suite a infrastructures that across more handle took and XXXX, managers serves exponential brand of across CXM the insight. Engagement of A for they that In company often and one enterprises at to have ground working grow the need using obvious and a foundation for world, from second infrastructure the it Uber our a Social of CCaaS the it The from building growing for new customer up, entry they feedback for back multiple can Management. saw around added journey because Uber example opportunities then everything us

average the automation triage more time million industry -- So than a an of saved AI launch solutions most Lenskart, there originated email, world’s another average that with win XXX other response out enabled we went with a players. agents we Sprinklr message. bigger X,XXX and space, year. thousands industry’s identifying suite of over largest them of minutes. XX,XXX every included live agents fastest Uber WhatsApp, Sprinklr one plus that has to powered ramping leading year, it’s X that since continue and media for globe. industry customer helping team messages response voice, rival serve LiveChat, Uber e-commerce of increase text we receives some with priority the beat already agents to million with world’s CCaaS brands banks than Sprinklr’s high of up a across X With CCaaS in momentum to the in the important to critical these proactively win point we the where Thanks XX replaced around that Recently, -- the to big AI at listen ones. one digital new hours approach Earlier signaled this and third more channels safety respond inbound highlighted issues India. with social first care, brand that could rapid big of the and In advanced use for and QX, customers engine

which to number customer Modern the like with the to productivity journey Albertsons from replace Asia deliver with of customers cases Research. feedback to the that. in the looking with XXXX team are at in however, Team Team conversations personalized across you if perfect experiences of those across listen agents once Middle to the and from voice fans differentiator that customer start our content on. the Alpine four deliver the start get, implement product into FX solutions they than East With iconic As to with Lenskart for They The Sprinklr, more start suites so to to the be new time. A place insights solution, frequently create in call care. and has coming Twitter. insight, to to Sprinklr company like racing U.S., also will it, across to while around enabling our FX Alpine more you great proactive exceptional with beginning enable times ability able real channels and a to from languages. for will we large insights is engaging of will QX for AI XX grown, which channels agent to and in Sportswear XX turn their The and act LiveChat example fans in social. real trend significant marketing customers customer three product have different and second and more world to four is they more customers unstructured customer point deals with, expansions continue can Columbia them We Listening simultaneously suite all saw the that that will BWT is place our powers improve is

with. and be they company the them with Social to brands. they with that new how stage X its connect us, us like often growth And one Facebook, land them. TikTok this process. of Roche. to they solutions iconic Doc support last the teams, third customers suites, effectively and Martens multiple inform two as With European is to across Instagram, other multiple replaced followers will Jaguar direct-to-consumer no partnered growth, land quarter other efficiency, TikTok, also benchmarking drive against Airlines a secured and Pepsi amazing example with that brand and this bringing performance brands and Doc large deals the Doc with to where was to and first great we able to Sales Hawaiian than -- digital facing of platform visibility its Land as collaboration across our its following with global Rover, channels Martens, with and forward engage customers reach, a onto customer Sprinklr million IPO logos entered Martens listen closed case content new different They becoming will in look more Engagement community like and key their expanded across that managing global a and the they use is year, suite customers more and and point in brand, and best-in-class product

for We U.S. growth customers Lululemon, as expanding Corp. suite advertising continue TSB and marketing Bank with fourth product like to and in see Marine strong well, our

CXM Advertising partners agency coordinate internal lead, and for of U.K., started our grow in of brand three they first to suite and across a of In benefit Marketing marketing do four XXXX, of sales to that easily and the one use their channels TSB content XXXX, suite When unified in we service with even added customer enabling As Twitter unified QX, to CXM Modern across their platform fourth is benchmark Facebook us measured provide. TSB company suites campaigns channels, In social joined the of engagement leading publish a Messenger. tripled great competitors four that’s to and already of their and further our and against the on all and enabling to us. teams work. the advertising, and more TSB TSB expanded teams continues banks product and with across example impact our our from

of call of and unmatched model core including with is and year win write products, these different volume customer radically customize rolled each approximately AI out code. Sprinklr reduce having in create Our innovation and Studio users a context without at functions. ability pace to to center to features, Sprinklr of we the models facing X,XXX to Last empower our enhancements alone, to new AI Voice,

we that yet know, products, we you long Lite excited are which to footprint two very on to second $XXX Care $X launched we Modern of with companies run, something service also As our annual which easier customers especially the our million platform, for billion Sprinklr and that first makes self it companies Modern in Lite, to Research about your growth, vector in expand aren’t try focused as revenue. is our

few our new second Care customers in are Beta, in months closing launching vector. we already this a in Lite Just after

Lite telco been all or including different solution, in and Instagram, of care easy WhatsApp, of One on moving our have team. to an its responding for channels, natively and enabled use looking Mauritius-based platform. able is tickets founded with Emtel installation. Since no which Sprinklr stop Emtel, hardware go Care one seamless group, to LiveChat, first five one again, email, across to handle thousands agents software live and Emtel’s integration Facebook omnichannel Care day on the with which Lite, platform and They for was to

excited these the we Lite impact generation. and products about We the seeing are be continue early demand to with we on are positive seeing super response

clear two and you the are are and it seeing heard again As examples just we seeing in I shared, we again. trends

same we research, exact sales, facing first The customer marketing, care, face to thing to the from that every is to they function, problem. see

problem work You built of our chaos. replace to suite to of that point of to -- brand when they disjointed what delivers Inevitably, customers tech to the to is, talk newer, has tools the these will functions and modern today’s them consumers But and of Every functions set do, its tech solutions together. should some these to leaders own that of of and these teams it talk look turning the some expect experience any solution with point older. realize some none the Sprinklr. start stack unify are the many one

we thing is and see unified whether comes or its that, foundation with function comes analytics an put once And and AI team. Sprinklr, a ours. they enterprise second governance onto brand, one that The and platform customer business facing the automation like unit of

functions customer where need other XXXX, platform found demonstrate. the to in comes Sprinklr other The one your other of brand. world the tend to front no a your other way edge office that to platform we can ever knew the units and would and When we that’s unify in meets eventually true markets the the business life point teams follow in that and solution power when of

that code base. So a we with build start single the for future from

So any they reach together that today months any to everything channel the and come in any years. and to customers that listen and exists is engage next channels going eventually work everyone to can and prefer, on that

is is to and becoming largest unify bringing turn But that, world’s enterprise it on a let Enterprises with they With the start as Manish. experience Unified-CXM, customer more than it’s You don’t C-suite executives me me than management. more decade a and teams increasingly this facing more ever a Today with ago say to at. that functions customer had the meet have over reality. together Sprinklr heard clear we vision before. arrive multiple

Manish Sarin

coming Thank weeks. Ragy, excited of all I afternoon, working be looking the everyone. am and good It great is I to am to be here to at days and you, Sprinklr. today forward you and with over

exceed from delivered with we financial another pleased heard again our across key all metrics. you expectations to As once ability the across we strong quarter are and Ragy, Board

of million. and was which by for also million, range our above revenue of driven to up $XXX.X business. During $XXX consecutive grew XX% $XXX and quarter $XXX year-over-year revenues the revenue accelerating million subscription the guidance total XX% This fourth of of our million $XXX.X marked growth QX announced $XXX quarter, to range our were previously year-over-year announced above guidance subscription fourth million, previously was million.

gross we gross XX%. a total in the to XX%, margin leading Turning begin to margins subscription on drive efficiencies improved quarter, a non-GAAP of cloud basis, to our for gross as margins fourth to operations, our further non-GAAP

guidance like Before identified the make we costs of to aware fourth cost Xth, in XXXX. back of customer. operating provided you we FY during on to net XXXX, review corrections. capitalize I initial the life would impact these year certain the of ASC amortize of to each additional of that expenses, to changes expenses These quarter we subsequent adoption to immaterial obtain contract relate December the FY customer dating and the The XXX these over to is the capitalization

flow rates, XXXX in cash days. has note revenues, decrease that net gross It our is effect to -- immaterial in prior to QX details coming and periods for $X.X million the QX or correction decrease $X.X Additional no will outlined important to reported a previously our FY of OpEx impact The is this XX-K position. that margins, revenue million QX a of in for FY growth filed through Form be are of XXXX. to cash

the these changes. impact Relations in the our and reflects to changes current shortly slide that investor Investor We XXXX Furthermore, a to impact FY discussing have I FY clearly of website be XXXX. identify included these will on the guidance the presentation and

well and marketing, initiatives. our go-to-market development extensive to as terms sales continue research to and set operating in invest our of product In as support expenses, and we

investments was expenses COVID, quarter, unknown investing up million, investment incremental the over a same non-GAAP XX% the for as given This $XXX.X demand the or to period operating the growth During prior year was well million benefit million share. for XX% during increased or representing growth, when XX% future year per our investment of $XX from of per in from curtailed per given up operating guidance fourth revenue from loss our had the we per catch the numbers. previously announced $XX.X correction approximately revenues million revenues, share. was $X.XXX $X.XX loss an prior in $X.XX as evidenced impact was total from to year. environment partly Non-GAAP operating subscription as to The the range products strong share. share of last $X.XX $XX QX our Recall immaterial

XXXX. not FY was but in do these one-time the settlement the for which litigation quarter, here fourth reminder, of a accrued QX numbers paid As $XX include in million, was

the and extensive perspective. to enterprise installed insights and cross-sell would $XX like expansion during our the used to same now upsell that This million flow you base my am consistently business. quarter from demonstrates large In additional I $XXX.X Calculated million, set full continued prior in $XX.X for to last the which also and revenue billings topic terms provide subscription in based of quarter, of the year, fourth cash our period to billings metric our product flow, mid XXXX billings year we XX% FY in net were for making to compared in dive grown cash fourth XXX%. are I year. FY ability we the customers. an million, our into report investments the million year-over-year. of fourth were and increase in happy free Calculated was the XXXX the up for the underscoring quarter XX% $XXX.X dollar was every quarter has versus

distinct our in half of. in be up billings first momentum billings demonstrating of Further two the FY we XX% half. need in our to the that strong business. second mindful investors There versus witnessing were trends XXXX Additionally, are are the

quarter given by of the consistent year, renewal with the the remained billings, is within Firstly, cyclical billings timing industry. of lowest there years. over technology has billings is seasonality the across highest billing activity. QX This a several driven of our demand inherent being QX the our the last quarter, nature Similarly, pattern

short-term contracts remainder software To to quarterly requirements with in one from a degree on in a our annually, dollar Secondly, monthly, do business. we of we our which a this regard. maintain customer semi-annually or contracts companies. given with other of are into billings high the consistent enter customers with Approximately unique XX% mix clear, contract ranging being of terms enterprise is basis billed years, multi-year three with be

these cadence This with billing XX often months. less for growth varies that contracts volatile the comes However, whereby duration a more is and billings is a than growth. dynamic revenue than creates

During constructively with exacerbating further their needs, the worked this accommodate pandemic customers billing dynamic. our we to

quick Turning million, was up to XX% whereas $XXX.X year a subscription full year-over-year, financial revenue up total XXXX, for summary results XX% of was FY the revenue year. for full $XXX.X the million,

up As FY FY year-over-year. the FY comparison. XX% was a year stated for XXXX pandemic, earlier, billings lower making year, were growth billings calculated driven than billings the experienced XXXX was the million, revenue seem we growth XXXX in in in largely of Billings the $XXX.X higher by larger full the this that in result but growth

else more As billings with revenue delta aggregate be demand between with environment we X% same. to annual lagging assuming XX growth expected we billings remain stays there approximately and by anticipate to growth, billings below growth growth all the months, to revenue revert a normalized duration a

of up XXXX, non-GAAP from XX% XX% total increased during year full XXXX, expenses revenues FY FY FY XX% XXXX. of over representing the operating revenues, For

the product the in are As $XX.X FY year environment was well a operating be during on Non-GAAP viewed the $X.XX. as we equating of their to and outlined XXXX loss projects. this to work strong transformation million, as demand digital loss share customers full of for our earlier, continued portfolio broaden incremental experiencing, per net investments should with investment light

you our an to $X.XX guidance announced million year loss As the million share share. $X.XX full $XX recall, to per previously of operating range for was per $XX or

million free on ended and operating used in $XXX.X million for that the the flow an million used cash flow, $X.X million costs business, and we cash of investments. in in We $XX.X capital full additional R&D with balance $X.X cash in the terms year, the in sheet. with capitalized expenditures were year million In $XX short-term

which was last XX% obligations has from million, As and end year of same compared FY RPO, committed recognized XX% yet or up been XXXX, revenue $XXX.X million, of CRPO remaining total customer $XXX.X not performance year-over-year. represents up was to contracts period that the the

the subscription We believe the best revenue, continue RPO underlying of represent to evaluate growth, revenue subscription RPO growth that and the -- metrics health to business.

relative finally, of renewals fluctuate or we and year-over-year. can And year, customer valuable billings now on more duration is of for in value This of the million subscription customers most timing XX% significantly revenue a contracts. revenue have which contributing the and XX speaks the our brands. invoicing based Our guidance to to the platform momentum strategic increase world’s over the $X last that creates largest

million revenue we these from reminder duration opposed recognized a count in as customer calculate of As to $X ARR. this using for year the the customers

we customer our count, Regarding year the customers. X,XXX ended fiscal with

on forward, an customer count metric disclosing we this only. Going basis be annual will

Moving to full that that and we take QX XXXX and year fiscal unified our outlook, to business CXM will believe digital towards journey shape. will guidance move companies the and continue transformation firmly continue now

quarter revenue XXXX range Starting million, to $XXX we with $XXX subscription year-over-year expect of XX% the representing $XXX million, for FY are in that, expect year-over-year this guidance. at Within midpoint. million meaningful midpoint. be XX% total first growth revenues for of we million representing our growth the Given of first the quarter at be XXXX, projecting fiscal the to to to the $XXX growth we range in the

million XXX average in a million operating range non-GAAP $XX outstanding. loss non-GAAP weighted $XX net of and to of $X.XX, million the per expect a loss share shares We assuming

year For are XXXX, fiscal following XXXX, we initial ends January the providing on which full XX, guidance. the

million, growth at the range $XXX we year-over-year the million, range midpoint. at be revenues and million XX% $XXX to to of representing the million $XXX growth subscription midpoint the expect representing to of XX% We be total to in $XXX in expect year-over-year revenues

get quarters. year challenging QX easier the have the from reminder a and in more four given accelerating quarters, we demonstrated the compare revenue we have last growth this As subsequent a growth and comparisons strong in of perspective over an

the follow also year We the recent the results. with pattern billing as XXXX anticipate same cadence demonstrated to fiscal

$XX to non-GAAP share a FY minimis operating net net of added be provisions million loss range accrued $X.XX, the above per range For tax throughout $X.XX XXXX the million the dollars amount building loss non-GAAP In per to million expect loss operating non-GAAP the of equating for earlier. million year. shares non-GAAP $X correction $XX needs full deriving of loss inclusive just to in year, is share, million, incremental the in assuming loss benefit The provided immaterial to de a to operating we weighted related with to a average couple outstanding. then and the of outlined of the an referenced in a XXX QX

non-GAAP scale XXXX. to and operating FY We we are endeavoring the the losses continue business meaningful in of As materially the second become to quarterly more estimate improve efficient. year-over-year to demonstrate half growth we

year our fiscal very for that Sprinklr, at create at free been while multiyear growth, opportunity base. tenure start for to encouraged I delivering by like company. get for Sprinklr. thanking have here breadth we you technology from let me the takeaways few In my a to XXXX. a cash the I market to company level XXXX, QX helping platform in of would given opportunity FY a free have start my expect and great all the flow our perspective investing of growth we for with us, terms intend I at met In early cash to by front summary, of customer and during a remarkable flow, and durable people leave the breakeven to the key from everyone keep strong a

record consistent, We prudent growth, revenue discipline building track across the sustainable opportunity with a coupled are of the execution with successful business. operating for

We journey let’s with it to excited this with Operator? that, open be are on up questions. for And you.

Operator

Instructions] Morgan. from ahead. Murphy you. Thank Our JP Please first go question Mark with [Operator comes

Mark Murphy

of a calling quite Europe, from you kind Are is all, year. smooth especially minds factors cross finish for am of overall teams, guidance and results for what and in year very because and the they strong, of strong I the much social are wondering do marketers good a very on building category? to you Thank confidence business fiscal macroeconomic about in media as terms geopolitical Yes. solid you the the and congratulations sensing are this in and relatively Ragy, budgets at confidence or the to their events starting growth. pipeline you their think Europe sense business

Ragy Thomas

Mark. you, Thank Good to talk you to again.

to what’s Our were configured customer Ukraine all feedback right? product the week of the got back sensing their using the Europe interesting Research Russia that we to them actually was and just understand on in we from I product, in almost the confidence use that -- offering are We insights table. bring and Modern going business. And was our had with dashboards in a customers. renewed to where what the XX of met over impact

was up up their Let me discovered were in customer frankly they logo colors on negative engaging on hours, of basically I previous saw thousands take view strategic tens and reflecting that explaining of Sprinklr’s week with voice that stance the based Ukrainian the volumetric decision give of like Russian you with going decline. grow, other that the flag discovered was and conversations is text delivering symbol. go visited the the I two they it customer point and then specific stance make conversations XX by was and decision tens same And it from negatively that remove then discovered thousands. their it thought to make and logo replace another it from and they conversations able the to hundreds because digital how business I on was of using know that were the those the sentiment responding insight and all that and competitors picking were CEO picked hours and public a properties would we met triggers, in to saw they online their set look was a of about logo One out We their to make just know attracting that subsequently decision different they it. all told planning Army stories. putting made their us fascinating. and they and a and like And world. I his it of basically affect another of And a looking XX to, conversations and the did Sprinklr bank watching was

but that voice businesses by So we of super making world of making because voice are the the decisions customer. encouraged based the I are decisions. mean, on Sprinklr, obviously, the and

just moving a are conversational care. is deal start to huge the that’s and everything digital commerce customer from we serve digital, So direct-to-consumer businesses

in I think the our world is moving direction.

Mark Murphy

those are answers. that I sharing you for will… Thank and wonderful Well,

Manish Sarin

Net was $X.XX… loss $X.XX per to share

Mark Murphy

limit to comply with question to … one Thank here. you. your instructions it

Ragy Thomas

Thank you, Mark.

Operator

you. Thank

comes question next your Lenschow Barclays. Raimo question. Our from with state Please

Unidentified Analyst

here. Thank guidance [ph] the is you. this you offerings a for baked the getting Hey. late for to specifically remind how you to is are Congrats This feedback Raimo. Frank early around cadence year any into FY strong and Could on of the the or end us rollout XXXX?

Ragy Thomas

Frank. you, Thank

our in factoring from not major are Lite We the models. offering revenue

being self-service to in a on for day touch, As it’s the up running, I -- us mentioned a zero our make plan in very ability getting us. strategic day low quarters, before, one multiyear previous for platform are and

are results we encouraging. are very So very early. The

a with that client I by get themselves had up are setup automation clients rules themselves running. and over by and XXX saw board -- watching are on on We setup

know the front are we and us moving what we they in we fairly piece for right now simplifying in office So for but is of numbers are the the all infected. are a experiments technology massive and know direction. are We

Unidentified Analyst

you. Thank Great.

Ragy Thomas

Thank you, Frank.

Operator

The comes with Morgan Stanley. ahead. Please from Elizabeth next go question Porter

Elizabeth Porter

question quarter. much Great. recruitment, XX-month and on so I a the strong the understanding you congrats NRR Thank had a it’s on metrics.

So start into falling further are there accelerate cadence XXX% this opportunity or off do the expand COVID we quarters some about still. expansion, of How to cross-sell at can as more? think normalize really probably should we customers

Ragy Thomas

for Absolutely. Thanks your question.

have suite it. with product of underneath a lot functionality We full

range that going -- below per are our average at look just customer, to see that’s going from you XXX. to product -- If suite, revenue it’s you XXX per to

as of the If see very, each you pay, different you suites in of look at largest those very a one number. will customer what

that largest customer to $X $X close our largest pays us engagement our care close $X million customer and advertising pays million. customer in $X our of north will and marketing see us research million, our pays over us us You in to largest million, pays customer close to largest in

to we call set XX,XXX one customer that of us first have substantial our obvious those. we super TAM just vector base clients it, our it’s got a and as within of So

that customers that ability know deliver. we is So It’s expanding. know are to We big. our TAM

other is, We units I have we soft and land am seeing what into other to expand rate taken in through into business short to grow there. approach product continuing of very of so and think a we expand on and there’s opportunity and land a anticipate our values expand one way, the market. love we right with stabilize our In lot expansion

Elizabeth Porter

much. Great. Thank you so

Operator

your state Turits Michael with from question. comes Please question KeyBanc. next Our

Michael Turits

know more did can Thank Great. don’t headwind margin and -- if you of uplift you bit mentioned dedicated if you Can I coming -- somewhat what profitability? gross and gross call very revenue the conversely, but some actually CCaaS. from that CCaaS about and are little quarter. you there Manish, is you Ragy, remarks, is vendors to much on the center drill on for in talk did down, replacing whether other prepared a you profit any some wonderful

Ragy Thomas

Michael. Absolutely,

team I be, all like point quarters the growing fact is a might a care was their but we bread Lenskart, opportunity care our that that mention, other traditional new is out -- several teams name finding cat outbound inbound live were using the this market insisted what an and original finding are [Technical CCaaS in solution care a voice exciting the Sprinklr are was adding Difficulty] not on last we a with that in our aggregate was Sprinklr a -- digital clients or that we platform. voice XX% are vendor care replacing of digital in separate there solution set not vendors implementing the Lenskart, is to opportunity. with of are point replaced it We see to focus me in vendors, great Actually they What year-over-year it social us point the was are is vendor. and before from exciting and for coming rolled am voice and are capabilities, a and It getting them voice they butter. those was team using. that of sales solutions regional using, to was what solution case are going the first which we very the and which

very it’s think we So early.

caution. agent couple the going of so of and are We a deployment with have XX,XXX are in deployments lot at we fairly a that scale,

As We value like on nuances. there stack, are margin XX you know a you of capabilities not industry obvious a vendor for XX doing to not know, care Twilio right? old, has do. lot or should you we other this not listening very we be happens that connect years services all we that are into getting or creation right, It Connect there’s of Amazon From are the deep is part. we our voice perspective, that years, one and core the where others is an to it that’s the the and layer, not application where around very

a it, is you So means on start a which when Sprinklr Care, which with that’s you number, flowing and fascinating turn are you your turning before Sprinklr tickets in core differentiator. publish on that’s Listening X,XXX

customer to the we capability. UI AI AI care. the build I and years to knowledge -- deep No to languages it. respond myself into resolve. eight your we all our really over I spent like of noise and the wait calls using the given digital before was in our best on to the do hate They XXX day, one is things speak we voice day that had fact all the and should point center else a differentiator with for the that sentiment important XXX,XXX which omnichannel core has different acquired like that channel rooted call customer agnostic reducing be are a and architecture, together second in as are of and Sprinklr that rely thing the arrival. that the is the it’s it we is with core have out. design is, by in And of take inbound detection, solid times, Stitch requests, solutions. out foundation was analysis The translating UI. the that just this them text not years, three single our I models time the know reducing we most identified training and seven of voice, into for to after have Number that’s same done of engaging XX,XXX. using are and needs every to time bringing voice that we to customer But talking buzzword. with AI and consultants capacity well model hundreds

Michael Turits

Thank you.

Operator

Thank you.

next Blair. with Our comes state question from your Bhatia question. William Arjun Please

Arjun Bhatia

you customers sense and they Perfect. for into product point customers multiple, to innovated to how take on want the in multiple landing changed developed domains? years, Thank multiple unify suite different the after you your couple in suite, for where just us customers Sprinklr through capabilities entire that. or where across congrats and suite advantage platform prepared CXM they if has Ragy across and of with Can I a with where the and your platform strong landing over are you remarks, landing then my are most you a think, of expand close year. frequently the went of strategy your to I now frequently how say, a the hey, new least at give

Ragy Thomas

talk to Good Arjun. Hey, you again. to

now is have than ever seeing the sales over years spots engagement customers need and to come or us it increasingly that and we and with up start with and remember, more customers our are open are together. We a advertising. is you I are all start our think from was across talked us seeing And they lot for and acceptance the and research actually used increasingly I be it marketing landing Board it and you seeing we care to what an and

customer honestly and simple and provided is very everybody trying real-time, way marketing, So feedback to right, difference. product care, without the to and in a in key just surveys. We platform doing is pretty understand, first doing the unified everyone’s that’s customers right, our understand get trend everybody’s selling, that’s and want what everybody’s is

market are over I and got want generation. us to each stack of a again. you are the past trying reach buy world, can’t and fearlessly the and every, each companies or in-person the don’t next go new in suite. listen, trying were with. are RobinHoods like are business start buy about pointed to then this landing getting I and Vrooms they something. to the of to don’t I we filled spots Interestingly, just -- have to ask product and Lenskart times. have deflection want or Franken their and where are people four they seeing the all get the and And crop a twice out in order I is direct-to-consumer question other. companies of Lenskart the to all next where, of to business platform three phone afford they want the great Think and is an a getting breed just want to every about hey, calling from of the place you them colliding got way try just the of I inbound they is example, years Co-Founder up. on also the other’s to what outbound to and get a the with like to to you two, they diffuse said, that seeing this want to generation someone just going reach or And It on in is that them or think So so all to question going, people and I of their coming clean or seamlessly a seeing glasses you outbound we Ubers with four -- we ask across three, bring where who my the sometimes them think, our in saying, WhatsApp company quickly emergence get was serve,

Arjun Bhatia

helpful. you, Thank Very Ragy.

Ragy Thomas

you. Thank

Operator

Citi. with go comes next ahead. question Our from Radke Please Tyler

Tyler Radke

I there line Yes. on here congrats good throw Maybe turn first taking Thanks and a to Manish, if the quarter. you will over the question. on call to the for are still question and earnings

areas could as you Apologies, of so housekeeping then, if that have a inputs set took for what guide? your your just look you predecessor in from are about missed quarter? understand, and and year, to about in conservatism just may at level thinking talk first, changed current you couple the questions, business secondly, of and maybe Thanks. the that. the kind growth are help philosophy the of guidance have And how perspective may a us the RPO guidance Just a I relative

Manish Sarin

a Thank I you you for the question, over was me question asking and getting bored here. for thank

appreciated. really So

was So RPO growth remarks. the is I first so part prepared of XX%, think the question, that

number I portion is million. the current was $XXX.X think I that number $XXX.X was CRPO million. growth that and believe XX%

is as during much was FY my In terms I prepared remarks, in of saying I XXXX. think guidance things philosophy, of don’t except happened the course have several different,

all our to have mean, go-to of The initiatives, now a business, in invested midpoint significantly that year. that bear provided and fruit. of market the beginning is the at the I scaled product both is range we for Firstly, business I development full

definitely a and try hitting achieving growth perspective. so $XXX We that and million, perspective scale are and

given be of very made the are obviously The FY aware investments arc particular we XXXX, we in we are we to go have well the more other this thing year. as going is, efficient through

looking So then second XXXX. another also during are improve in half. we FY cash free said, flow for year, to to looking you are neutral the we that operating materially as And I stress losses out be

look we efficient as fruit pace keep think because as is build a probably we made that do more you little are input can we to have to material your models, growth. the up So bit out investments beginning be believe and of maybe we I this bear

Tyler Radke

Thank you.

Operator

Thank you.

Parker question next Stifel. Please Lane from with ahead. comes Our go

Parker Lane

line bringing Yeah. whether the or Hi, for more Thank have and you seen more the seeing could you companies in taking the Are Ragy, Lite. you found like historically wondering as to change persona adopt of the you. with solution? have Sprinklr comment the person wouldn’t of for launch on business Thanks if not Sprinklr guys. accessible in their pushing that a question. users

Ragy Thomas

Thank question, Parker. the for you

that them people internally usually a people Lite major them are got differentiator is -- our that all companies and don’t products seeing which a of It’s of in. have their early, out we are us. consumer practitioners right? We trying software out talk and almost typically we they our again hundreds agile prospects we what I land to for will who segment ask or where customers, was roll start the Lite the has they decision and like at excitement We the do. there go so the finding fashion, C-suite. in time, What need we around with, So makers We much it turn bringing is typically very where a to know also give are our products. right? are though, with convert example, cases you know, coincide they that been they we, MTEL, as you in senior

tried folks who would and to have about CIO, next the they XX the sister talking not teams, could how we and so bring say, that we smaller the were excited And MTEL, in look, to are case then the folks But what to proceeds excited agile traditionally I XX, do. like companies we in. these want product are innovative and know pursued our sales to close. of about were thing They were

any to but early are very it’s we grow. conclusions, access seeing So to draw practitioners

I We and seeing, move company first seeing they are me thing the refreshing we is which other as the Sprinklr customers in. one to customers, just talk do from for to also are is bring very

that’s for we as that creating groundswell self-service. as some something that’s us So well have

out and not So, to have is they go how good like show try go Sprinklr can management, it’s they new convince got their with company. it someone

Parker Lane

Thank you.

Operator

you. Thank

with Turrin Please Michael Fargo. from comes go question ahead. next Wells Our

Michael Rawson

for is team This to and Rawson great Hi. Congrats the a welcome Turrin. on Michael guys Manish. quarter Michael

anything and plus are noticed the I to you even $X metric new not or improving, you net looks Just even a that points acceleration, the an anything going is from there last the year. on CRPO lowest going to year me, added GMBR on customer point every in to strong -- to pretty quarter, one Is [ph], other front? that which accelerate large quick Zaltec and customers million RPO back addition this

Ragy Thomas

Michael, it’s Ragy.

billings speak aligned obsessed metrics is different for and focus He those will have that bringing Let like Manish add will are and we is that the disclosed. am Look never see he not me before. I metrics very had sure about. a discipline while like is company new, And you Manish. to to this. we are super Those

control you of will be. I no us. over in see us you should that customers in So could the number change with more terms is what quarter growing get there tell

get them we remember trailing, revenue, directionally is and I number we tell there’s change can added they too Now trend million always fall no $X.X business, you that and see. are also where that it’s so in the the its while the seeing we

Manish Sarin

Yeah. just And -- think I what well. I this my remarks prepared as add to that, to in is reiterated

would day high I the bar, the grade. metric a so we the are way you customers talk last most on $X quarter subscription ARR, them of because customer doing about in is have as of the they fairly they think long could actually sign companies the make million as big the defined it

it the subscription the million in defined for we have year. as way So $X revenue

dive some been to a for metrics. of ourselves. we number a to bar other on two point to around higher months, have as year And more much wanted metrics of fairly do a we set are have here this again, these a is the just so just high that of to make the provide is that But clear. out arc and So will try clarity we progresses, I this that I going deep bar

Michael Rawson

Congrats Understood. very Thank much. again. you

Ragy Thomas

you. Thank

Operator

And this you. for closing the Ragy will Thank no call are to you. at questions Thank further turn remarks. back there time. Thomas I

Ragy Thomas

through We, the team I and that thank excited want are very time. us. pretty taking for as of to participating the you all see, the you for can came that quarter, about proud

that. year were we COVID in pretty were last cash year focused is, on coming after the flow positive investments, making before from the especially how the You heard we Manish

marketing to externally am being what about year. business So during I are last expectations you to from in seeing that we as being XX went in brands and we and for the each are the continue call company one we internally with time is care this brand, this those who when countries XXX point ridiculous. much to that scale. brand the to painful. large or an of markets at a the it’s it’s efficient where more is or said company, very and guy, a just that, the of conservative call And COVID brand, industry the see and as edge, grow the to has sales always every growth customer meets that can they solution talk one ad smaller channels. center price a speak I thrilled setting attest sales CPG that those and a customer validated XX of running and different every customers inevitable in research operate facing correcting at teams have of is that speak household to and I different using each global

full right, into product we come. get let’s to So yet say, so is going creating a very resolved. encouraged we and we think are and year we have emerges the and platform is an years on to picture a two or have the are that XX where by think architecture We we know to we of before another, invested best code know this unified full that and we suite

Manish Sarin

Thank you,

Ragy Thomas

Thank you all.

Eric Scro

Thanks.

Ragy Thomas

good Have evening a

Operator

today’s concludes that, that with And conference.

at You Have a may time. evening. this disconnect good

Sprinklr (CXM) 7 Apr 222022 Q4 Earnings call transcript