strategic and Thank insights you progress joining will I in today. discuss of all key quarter some you, highlights achieving objectives thank us provide our our our for into second and initiatives. Kirk, performance, offer
of on from The favorable with for of well financial Following for will year quarter income metrics, quarter. the our as open report of initiatives improvement the this last profitability results, as my Q&A. progress to key the weather with I provide quarter remarks, million. $X.X are strategic the reflects solid Kirk we after will making consecutive details another second benefit call performance net financial which we am pleased
appropriate underwriting, providing strategic market quarter, include profitability last balanced rate and the adequacy, described capital selective for initiatives portfolio. a and I the diversified our allocation, coverage As
the value. combination will enable that initiatives of earnings shareholder to and achieve long-term consistent these quarterly We Heritage believe
compared while XX.X% policy continued Our our count highest our premium, achieving as book to quarter year. of actions in last the in-force decreasing throughout rating second by resulted
guidelines We new markets including for maintaining written discipline, policies regulatory restricting and our within concentrated criteria are business also over underwriting or products. tightening underwriting in
that capital We products are long-term and returns. maximize allocating to geographies
During year over total only or the grew our and product by while selectively of until policy increased commercial reduced of insured Florida by personal prior by lines TIV, from the key we the XXXX. claim policies residential Florida our in-force recent from impact QX XX.X% for product lines remains quarter, realized. focus, for premiums intentionally value, personal in-force XX.X%. quarter, the to and that quarter Florida positive count XX.X% the We legislation reduce is continue XXXX will we XX.X% X.X% a abusive exposure first Reducing and practices increased
on adequacy X.X% while other disciplined in in-force. resulted a rate approach X.X% Our premiums underwriting generating and policy of states, in in reduction count focus a increase
by XX.X%. a balanced states of continued by TIV, to increase state of states portfolio substantial four XX.X% our TIV Efforts and top smallest diversified in X.X%, the grew company's an five with despite the business. The maintain no commercial grew while than average representing portfolio within more the
states TIV all of of the at efforts, XX.X% in to a line XXXX all result As five XX.X% second the quarter personal second XXXX. diversification quarter top of the TIV compared of represented
while to portfolio. maintaining will seek We opportunities continue profitable a balanced
excess and loss of We catastrophe are placed XXXX completed program. pleased to have our reinsurance fully
the the market. for and We appreciate appropriate to the our our reinsurance recognition partners provide coverage of efforts continued support
in ensure increase long-term to and statutory profitability to and from rates the guidelines to underwriting serve. continue have take expected We we markets actions year within taken last will
last will [app] Our reinsurance which issued year's program reinsurance Citrus by the year, $XXX in Re program costs cost collateralized company. below catastrophe million bonds also include coverage the bonds Re, reinsurance as from no as provides issued includes multiyear by which Florida the fully FHC remaining at XXXX provide This catastrophe limit this the multiyear Citrus created protection a million and this by by of reinsurance year earlier catastrophe to of program, catastrophe RAP later legislature will the well $XXX year.
at impacts look in favorable market. forward other of property We the seeing new to claims legislation litigated curtailing aimed Florida the and abuses
claim are forward. our will We plan closely into post-litigation strategic observing take activity new going trends and consideration in
impacts our the through to As we commercial we grew residential of work wait for business. selectively of business, favorable legislation book the
from and away XX.X% are systems which count modules. Continued efforts in policy in to year. policy reduction billing, we a personal To investing of compared lines Florida a last to as personal to lines and process ship Florida Florida second efficiencies, transformation, left includes quarter improve business have the systems claims
to billing component data has efficiencies market. rolled the the to and focus and a and enhanced been be claims system anticipate speed system on and with expected is will XXXX. collection implemented, out We process policy as as scalability in components new early well analytics improve The
self-service In geared to improve customer is better experience. and addition, policyholder system new for the the
quarter results targeted effectiveness anticipate on underscore changes for impact increases financial throughout position our and in continue underwriting year. the XXXX strategies. a second Our XXXX We favorable of the made planned the will and our rate to have
We earnings sustainable consistent on quarterly a achieving are shareholder focused value. and long-term
for key Kirk Let and me things the performance now review turn in financial over of a quarter results metrics. to the