safe. I all and has those Sean. healthy families Good us been for everyone. morning, and staying the and you Thanks, significantly joining impacted businesses, COVID-XX hope today doing well like by But most are crisis. Valvoline your that
prevent in the biggest decline to impact business, miles driven spread shelter-in-place vehicle are in lockdown the that been that the our virus. For accompanied the has particular, the has and restrictions substantial abrupt of and important
same-store of we savings Prior and returned enter with crisis on to North us healthy to COVID-XX, our operating strategy the we stabilizing at program, were from to benefits The making with allowed our progress a and Quick fundamentals a Lubes strength. business position our sales was of expense from growth were volume Core in rate. double-digit our profitable America performance International segment. growing
of health began crisis to to the safety leverage decisive financial taking partners increase As customers our emphasize our actions flexibility unfold, the and flexibility. while and business and our operational we people,
our has With locations operating. on nearly deemed essential of the open improvement. sales, show areas, of are our Quick had but COVID-XX a services and Lubes substantial and Since of volume most all mid-March, our and stores trends signs automotive majority in customer impact recent
are signs, there operations results. getting the see that our of segments, of elements that we biggest anticipate encouraging all QX Despite on Across crisis are effects these the steadily better. will
recovery flexibility of us sheet, brand, new model, our advantages with Our for and the business opportunities. capture position the resiliency of balance to competitive strong a rapid and our along
to of slide. our on initial Let's crisis next the review some responses the
with At our Valvoline, all starts people.
virus. our our and To steps we've financial the their to team temporary royalty franchisees enhancing potentially also stores safe open, to our center the to including taken necessary short-term personnel. provided help we at service abatement. leave customer-facing loans impacted pay benefits better work by employees We've provided premium while keep sick support members First, our keep support,
connected operate safety In during impacted [indiscernible] to commitment we where our our will remain crisis. health first is continue business and benefit employees, run we both the addition, and we equipment our strong to customers the all crisis, financial communities donations those The most of by stakeholders. with a protective the the to through and to priority
Oil One in premium growth Instant short-term recessions is progress. around on X% fiscal that stores is This advantages preventive generally key business demand Valvoline Great the economic of grow our Reflecting of and first year. Recession, of this transactions Throughout during the company through to behind is steady demand nondiscretionary. mix maintenance our focused cycles. in its X performance XXXX. our the decline and the volumes Lubricant model across steady recession, resiliency. A was quarters remains driver declined continue we our by in and made the Change upward the
have. as more our they model economic on in business stable, creates doing our We a vehicles nature to The and one the across safety of of care perform taking When the less their demand noncyclical and customers the cycles. support our same. stores profile more maintenance in vehicle continues they next are important focused for of pay that purchase, consumers services the preventive vehicle attention maintenance
creates and powerful in a Combined even to our diversified win of uncertainty. portfolio services, of this combination with products times
months the Lubes in the a next the the some mid-March, recent Lubes year. XX% segment shelter-in-place system-wide first around and road. Let's there America North of abrupt passenger The XX.X% in on of segment on sales to grew of began roughly on from quarter, building Quick lockdown number crisis rate Quick decrease as vehicles slide. areas restrictions Then last clear review position implement growth was the most COVID-XX our an entered strength. in over trends X the Same-store
and that Some and end and February. third-party decline compared driven unprecedented by early impact estimate a speed just XX% to February at service the end same-store into scale the of the providers declined on sales from March. went April end is of The miles to miles the around this across over significant rate a in of of at driven end March the of about XX% of of at system, growth rate XX% had to which XX% decline
the month. see early XX%, the we XX%. in declined were half improvement In The half, strength sales about second of same-store in first the April, to month during they trends. by Same-store the an began down gained throughout roughly sales rebound while
were the most the recent improvement XX%, just earlier. a only same-store down lows sales from dramatic week, a For month
the cash the our store on of model low a at point the first XX performing, changes we per daily, Even April, crisis well to still still and flow into oil in half average, above the strength our were going breakeven. of testament
spend. we to response volumes, cautious including where and In flexing focused with lowering our being on marketing labor costs our possible, lower
results Our model they mirroring our the franchise as execute systems are consistently.
about open a competitive Our A ability to store competitors larger positive survey economics of to XX%. had our X advantage. closures recent keep showed that is with XX% our we of stores conducted
it capture customers service strength combined was with to COVID-XX, believe the from the is that higher us stay-in-your-car new is the of now share the model our before during before system pandemic. crisis. allowing We Another sign than our encouraging is contribution drive-thru
model closer take competitively service look the next our a Let's advantaged slide. at on
in promise a us allows Our room. provide quick, stay-in-your-car a It walk services key customers environment to way. minimal our to in this contact don't service customer customers experience. preventive convenient, a service complete to trusted need faster to interact It where with is promise easy the a center is to element also transparent and A service and through creates experience. waiting delivering
focused social the drive-thru changes With safety made the prevent and service increase we our of to to health distancing need to approach. virus, spread help the COVID-XX some
and minimized customers. have team We contact our points of members between
touchless masks required. customers or receipts. and of store printing we These options nitrile and why We and our changes instead store e-mailing help on also needed are reason payment more members open. both team PP&E keep can where our keep distributed We've another gloves our safe are to teams, stores including focusing and
our after a an our annual improvements our of appreciated typically an been we've The are made scores Importantly, our enhancements are customer already seen important add see basis superior competitive top and twice advantage clearly in-store they've what on nearly versus to and points to basis. improvement crisis to customers. new satisfaction model. consumers that in experience we XXX box by average stores approximately Across noticed The metrics, before. in we've our an recent the
believe the seeing segment. a Quick We strong the that of we're start recovery in Lubes
confidence margin improve. benefit the in this potential rapid continues the segment, recovery across gives the that this in leverage This, Given us for company. driven of to course, a and operational miles assumes
a in generated half turn the around the at better COVID-XX running We've you the QX improvement through a end January average, start Due America. a segment a of April look take the the Compared mid-April, closer slide, ahead of shipments bottom March on North to had trends trends Core seen to a The weekly creating you the next came the Core second hit since with first. strong can trough, in steady If limited to channels, impact of versus effect the recent timing North nearly a sales of and performance down expectations. to results. XX%. to America segment much of
channels. week, In shipment XX% down was down recent differences the between volume most trends with under Year-over-year XX%. just approximately were April in
the retail on focus DIY channel first Let's category. and the
locations retail channel auto Retail was open. volume XX% in roughly down parts remained Most April. DIY
Our recession, DIY latest category POS with to we data Based expect our in view April. sales in driven. noticeably recover trends of second quickly last showed that improved the non-oil half experience increases miles the in our on of sales
expect should which new on we trends a more customers In distributor impact, should slower stable, significant to April roughly in selling be approach. channel. declined this going Based value continue we Partially the recovery last from the and our demand installer we channel, recession, XX% installer heavy-duty impact with a through reverse in win the saw forward. volume destocking, creation installer the offsetting
QX, performance. In of toward continue stabilizing we core goal make progress our to North America's
saw in primarily consignment more volume inventory due which driven of will at volume, lower we of of conversion distributor the of one allow mix the effective could inventories. installer favorable to of channel ongoing by strength channel You unit partners, margins, see management a our
expense continued mix meaningful operating Premium to increase the and reduction segment, our provide program to across continued benefits.
the We'll at index-based price lag costs lower positive these quarter. pass material QX. lower the as to our saw raw end moved also We accounts of raw benefits in costs material cost through
year anticipate we a accounts We and lower also as prices volume cost. mix remain retail will second installer, between the to more broader but previous our to in guidance move adjust COVID-XX the the to with to at adjust market margins due albeit with half the nonindexed our of expect normalized year, unit more Combined in impacts. lower line selling healthy volumes full that
February for was volume in more December China The rapid pre-COVID-XX substantial. and Slide decline lockdown latest in the results from approaching January. lows XX levels. was trends severe volume shows impact China rebound of the our began peak with volume regions. International COVID-XX JVs China showing restriction, rest isolates segment, since from in including at in the the to trends the With
a staying X employees to a evolve might recovery to China of our while once China are from COVID-XX learned regions. other lot how how from ahead focused our eased. We've keep experiences impacts weeks X to on roughly in were prepare in most customers, to restrictions safe
in of of in will impacts cases and/or country. timing Given the expect subsequent vary disparity maximum restrictions, number severity and virus region we by the the of shelter-in-place recovery
and minimal parts For America severe of restrictions JV Latin relax more down where example, in lockdowns volumes, are at capacity. remain our to India, place plant beginning to has starting shut been in while and recently Europe reopened increase only and parts of their
QX, across by by volumes, European XX% in noting including and in EMEA all worth our the COVID regions. Eastern year-over-year the offset of acquisition. QX, other as In It's China grew COVID-XX that JVs, -- were X% just X% declined impact volumes over
the car that heavy-duty, makes to lower up some XX% An and our across In signs are trends improve across XX% other international continued volume show recent regions are stabilizing all which could increases April, demand in and volumes, most sales regions. in and other including up initial passenger JVs, there China is in May. of XX% were The China segment. down over offset
Most on-road are and less and miles by such is areas ongoing in delivery, a agriculture, like heavy-duty more be Demand driven. to most these as in anticipated services. and well, off-road and traffic, as steady reduction mining construction, logistics affected
plans contingency We Based to actions chains taken on support based our can on regions, adjustments exchange headwinds other hold we up to in recovery to foreign margins customer anticipated meet prepare China, our and expect are including well. current and in making we've rates, in and current unit that fairly supply increase. so Though needs. future experiences for
end local won recently we toward and year, new fiscal engaged some and close that business start to markets should results our of We've the customers. stay the in generating
as COVID XX. to to move review Now let to slide, next we pass the our Mary to it responses over financial me