all and you, safe Alan. These I times. difficult evening staying healthy. are hope you’re good everyone. Thank
to provide Conduent want our quarter, proud safety health continued dedication, in last decisiveness and unlike critical and a end-users greatest I’ve clients into the throughout shines. situation to that services times teammates. my could to of anything of my jump months in our pandemic, Before the coronavirus two leaders the the associates. action in of I on best-in-class remarks team our team. to our this imagined. very this start I we spend the of really these all and their prepared grateful a company ensuring I’m over had has acknowledging like minute and while It’s lead hard work, of and where be part I’m pride to have asset,
go I’ll Brian the key financials business the including sales our a the We’ll of update questions. Today, take through impact current will then and metrics. some and environment cover
excluding which year-over-year was strong of in offset The expectations. divestitures, business, to of $X.X turn started of strong COVID, to Slide our year key highlights COVID-related internal impacts. helps impact of the review services was the performance the prominently some but X Let’s the we volume, Despite increased driven This billion. government our most from to quarter. revenue higher QX than with down the some by
EBITDA related of a to million, with was the from $XX margin efforts. by slightly some model work driven primarily more loss home adjusted associated expense moving to QX due down and expected, costs additional revenue reduction timing COVID-XX higher than to
is which a logos bit is new slower, traction we business Expansion we strong QX seen clients We’ve the in on focusing capabilities. the existing In terms XX% has of current quarter-over-quarter new clients $XXX XXXX, due been to and believe navigating with environment. new XX% in performance; than a signed million QX, and in terms signed of our This we of more sales business. increase.
signings Nevertheless, we started strong well. as QX with
of targeted our the our range. given highlight like target. rate We opens I a back that over are positioned One the and also we quarterly XX% up, through well our country expect as up to way we third sales would renewal quarter, our on to to the see XX% for strong continued achieved progress back was of pipeline. quarter
in retention improved mentioned in previous goes hand with glove calls, As client quality.
seen and in declines our We positive. technology positively has significant continued quality feedback improved, time have client the much resolve improvement, been which to rate should incident impact very we expect Therefore, on year. retention as client
to on the center X to of responses crisis. to some COVID move Slide specific the Let’s discuss
and plan delivering team safety We’ve critical proactive the Our very the on. while business focusing clients. officially our to our established continuity on to functionality ensure early January virus monitoring started been of in working a associates
our to serviced previously Given the of some efforts, deployment committed volumes were our competitors. by clients have rapid us that
improvements In of our disability, workforce we’re to making supporting of specific leave approximately including extra short-term coverage, to introducing policies leave shifted to a initiatives number extend our hardship from policy. addition, XX% associates providing and supplemental our We’ve a home. sick with work
leaders location safety Just on coordinated and stringent team from technology precautions. security while took a effort and our focusing site our
for had times. onsite essential Finally, increased break plans staggered floor those and we’ve sanitation an checkerboard employees,
We’re focus staying very be feedback employee needs campaigns, positive connected now been chats. and Employee fireside to from Conduent model. along a safe home on videos, work work through to leadership the appreciation a versus migration has emails, from way. The
it. migration approaches as model modulating our moves. We Maven use to we Contact sell longer-term the Disease near-term as we the disease. our and with a planning in and associates there the that While tool a stages, order plan public our will health help of protect savings resurgence well to associated own agencies this to prevent to required Tool believe internal Tracking to the and facilitate tracing normal as still be new are in
we due the conditions. the market to from in usual I both XXXX current be see perfectly there market over expect the can impact and for the you an current no impacts of businesses and conditions an Well, will the one Having puts indication that, conditions. to post-COVID where business to what’s said store takes and of can’t our obvious in all predict give business future.
X Slide to turn discuss. to Let’s
was in COVID as March we QX and impact will impact confined to to expect greater discuss, see Brian beyond. the in QX While
transaction in and due offerings, volume our from experiencing our work On home. offset volume the to way experience commercial to new processing side, our quick by diverted migration we’re pressure customer some partially
or rates, lower through benefit which fall will wallet HSA line. by Our impacted the interest straight be business bottom to also
However, will this is largely interest offset a from perspective have for cash year. as lower cash the we expense
believe our Meanwhile, basis. businesses constant somewhat on year-over-year we commercial will remain healthcare a
of we’re side, the increases see government in to that the On government services clients. several our to provide we starting significant
Assistance WIC showing are Our payments Nutrition or Program activity or especially, for significant unemployment women, and benefits increases. and children Supplemental infant SNAP, volume
challenging businesses of help of business. these could health enrollment and by the expect economic we the and and In This to in volumes in transit of project a decreases different some support mentioned programs, offset safety expect businesses, government government the are work as we declines bit partially is some delays in our it’s environment. work. us offset anticipate the often our of benefits tolling parking for have a business Volume public our increased do that We and We’re continued also business factor seeing our which some safety parts declines differentiating public in dynamic. delivery continue. of portions for activity to transportation such and in our fixed other in for of volume I in pricing a clients.
clients their the work users X. Slide a important Let’s we and that for digging minutes do into end few on spend our
all delivering Our We critical Across increase lower XXX state more In government citizens payments. prepaid are activity of in debit the electronic programs. to times XXXX of government programs, activity of support manage support seven local services economic the from programs and over citizens for benefit to and and we electronic to States card programs, alone, transfer and services SNAP in dispersed $XX XX these business WIC, government we provides This and throughout offerings. we XX seeing benefits billion country. tends than federal for a programs. childcare few over electronic our
I first Supplemental or out SNAP call The would Assistance Nutrition is Program.
of in an a number cards increase being issued. seeing We’re
our programs. with SNAP, to qualify working clients for for may may that expand for also support but other not We’re qualify families
on of prepaid XX for significant provide course, unemployment cards we’re of also We States, seeing behalf upswing. which
In eligibility, related volumes support eight of as our are support such in verification provide we States. Most eligibility Medicaid programs XX% are to SNAP. roughly, businesses, services government we to but other of the
in We’re this this expect increases area and to seeing volume foreseeable future. trend continue the for
the see loss claims, Medicaid in forward. over moving business year is of ago while creating real a a California we our Medicaid contract opportunity revenue, Regarding a decline in this growth year-over-year
and few right on we minutes before let plan program. strategic transformation valuation. we’re we our last opportunistic me for relative call, On And to implementing be how continue divestitures to our discussed our spend that close, the a I
near the company the weather current we’re We a our retain plan through wait-and-see in happens While to and improved sanguine the possibility what M&A and mode our to Regardless more market regarding divestiture grow, remain that in the now. clients storm, position right efficient. quality business on of become front, implementing pivot the is future.
of growth expand the and terms and optimize, businesses. opportunities target across of had our last investment, we In would investments said call that we enhance on spectrum
While retention in near paced a realize our more CapEx in opportunities, way continue growth we expect modestly to to driven budget initiatives do margin be term continue ROI a beginning efficiency, while environment our more given an to longer-term returns, the see with we use to providing way, foundational improvement. and examined, at revenue opportunity task, look of current for The situation. COVID-XX is especially to the in preservation, learnings us business different
from It’s where new which to away as efficiency of working automation require to business. years adoption. running a client been facing the plays from may home ways of have we associates, our important bear that certain otherwise to for near-term functions, understand may may bring need such This
front services approaches it to takes, we have to reductions. cost puts contract directors. the damage become as force, better impact in performance. intend lease while is crisis the We that from lower to vendor We and intend salary they lead minimize the the such points furloughs, focal project clients than of to The a through have our aggressive us reductions of this board revisions expense net competition. fare more leadership our for intend reduction our team crisis term minimize and and senior including even of our near management of and the to allowing and improving but delivering Now, our will
quality we’re operating to at establish looking margin current unnecessary for ways improved point use only but efficiency No and competition improved longer-term of management can reengineer and a with deliver to stability and clients. quality. more is our the we’re not current must the reduce priorities is new service model, that risk situation we not approach, staff where remain efficiency even continue behind cash especially while get looking our a modest to What what, our but the to layers we better. situation also there plays, and view, invest, to leverage, operating growth, falling continued matter seeing only From see to and continue we’re the levels conscious
of the future. through in well our business the Efficiency to sales environmental see on execution this indicators our turning; can processes. toward will and can an changes growth view fundamentals to upgrades is We give operating taking improve that model the changes hold. believe and We as retention and our horizon us post-COVID client the people pipeline, automation are due and optimistic current is feedback, plan as
respond to. crisis minimize and would such over to is a I’m our and here a during and bird plan provide lining where blue our than choose they have of to has say intention take this team to surface time execute ever crisis to there work see remarkable of continue before turn downside opportunities, our the one services to pleased it to the to Brian, with to We more want and I done silver possible. a wherever critical advantage while I with no that
I of better be you. can’t to with. think this associates journey Brian? Thank of a team on
