call. Thanks welcome everybody to exception amount CEO John. all I of need I've of XXXX. appreciate QX the today. joining that here of earnings Good is afternoon, don't the really no think been we've since to anyone, I Conduent course, change. Conduent's really And August everyone. change experienced. And And remind to I
XX,XXX whom remiss and In didn't a of say without Given over continue if associates, most that works our work I'd I of from to again, nothing services business, be our dedicated you team. home a clients. to thank dedicated care take
I'm very grateful team. to So our
was strong one. Regarding the a quarter, it
the We again, external to associates. exceeded internal have today and our due both work numbers our expectations, by to our report that hard
the previously, we'll a this that centering said We our in at fundamentals. And really you of I've secret performance. sauce saw moment. the foundation in point on solid fundamental As in some some is just company's through take evolution the
and our clients Now, our a associates. feedback just Slide you of gives narrative bit X from
me the let over So go quickly agenda.
Before dive into the details. we
the course always. Brian turn year of Slide operations we'll improvements for to and fortunate the expectations. more model you get and well and end we here cases, through and to of internal remainder also changes, detailed and over But as have financials both I'll XXXX. as teams, the the some a the started. for exceeded turn as to as X always, previous our run through the at questions to delivery seeing external the results. we're through financials from In discuss our give go go I'll First, we'll the high-level and our were of it some organization in we've of made flyby process outlook let's then of quarter. our sales And I'll our
and third X a was with million. revenue go than in deeper, but Brian came couple go at will highlights. both of expectations XX strong. over let's and higher Revenue adjusted X.XXX of EBITDA definitely over at billion The the EBITDA quarter $X billion
Our performed COVID-XX business subsidy driven well payments upside in and in government the business primarily increase in QX, enrollment activities. eligibility by
transportation COVID-XX more previously a businesses Our from we continue impact to muted see than anticipated.
some volumes. in it especially our as anticipated, some believe close our pre-COVID continues offerings states, pretty to volumes, scanning to activities associated and In In processing in or claims create we're not, downward COVID commercial mailroom activities. fact, pressure
overachievement end range call. is and you up on to higher described which We with now measures with in some in EBITDA, payments due exceeding margins, importantly, efforts, Also, see our improved margin performance the efficiency primarily government saw at the Regarding of the and top savings, expense. and XXX was ourselves which even cost to incremental efforts subsidy to our coming low at we stronger due revenue. of million we revenue, ramped last in relatively government
the and also as will year. XXXX, I'll journey is quarter XXXX, last last XXX% QX which, you details TCV. our through did remember, both a we expanded this tailwinds beat We these important. QX Now, sales of government quota and temporary, we of for also duration slide. twice or at With respect as felt business. tied volumes much year actual meet expansion as full new business be think year's on least sales, some business ongoing the remains to the We was the our in year-over-year of we IT of our that more to in believe is improved strong, new certainly same subsidy basis, or may margins like next EBITDA. in sold go as may resulting on in margin increased we Also,
we My see We progress as incremental date, to that improvement environment will is our the constantly really always changing. always is and continue that progress. of good view, feel be XXXX to client's sense about our will from our improved. show point is much be But and metrics the needed
able working been vast of we've associates Now, working expectations, the majority of conditions. from to the home, are client despite meet remote still while XX% our
flexible While et work return on a remain pandemic we cetera. will based geography, quite it do conditions, have to plan,
So of we don't to where getting see the exactly either. time, in ourselves our won't footprint, we terms same pre-COVID are we at stay ever But models. likely back office really
that good as given that news remain our base the optimistic, most So our employee by is evidenced and all seems recent to survey. motivated
on remain as stay Associate critical always satisfaction that will to future we're are going And for success. we today. focused
year-over-year. and strong signings $XXX detailed business million in as X, new last of let's first XXX% Annual double what are year discuss of turn in business signings recurring year. quarter. previously mentioned, new Slide So way We our last revenue signed sales Overall, signings signings we were I also to a around exact we'll XX% same more the year-to-date, quarters up three our in
with So signed a commercial you contract a our me learning global In defense business, of very let aircraft examples the few types give QX. and manufacturer. we in large deals of signed a we
We And will be have curbside government and revenue we wherever can the Health eligibility a we relationships, add the running care providers. to keen end-to-end city continue support and we're expand Department long-term care we finally, with space, to can. some on children's health Memphis our in some to to learning Environment Kansas already in management the we processing, and continue of drive place In beyond business, deal of with expanded to programs. and so of we signed services safety public and provide management these transportation our our solutions important Medicaid
past but we retention, heavily As clearly It to we've discussed up there have off renewals that in client see it's not to requires where last only always the the think We difficult dependent one to indicators simple sales, XXXX. for and Certainly is the retention, achieve. are growth past, leading overcoming run describe growth. tail. of a and is contracts upon compared
depending can shifts of contracts, and because volume are on our volume back also its discretionary case, Now, in important this own. always year performance. holding In swings our come volume is forth some
in growth predict really rest new of time overall will about as primarily is bellwether are positive Finally, the add direction. the for COVID, track a mentioned place, the take in TCV All of to in uncertainty we and three consistency. moved can't components yet this on But to year. when on are and future. metrics recurring shift annual story the the leading while indications The sales place continued of and were due all had revenue
story is metaphor So suits but use own, or my analogy it's turning. clear that ship or whatever you, our attach to me that to
how not Let's continue X drive throughout turn an to company. to the update for change Slide on we
quality. focused and several remains strategy making efficiency pillars as our always, growth, already We improvement plan for our use fronts. progress on continuous started and guideposts on we've As these
and now client from clients senior ensure implementations in of team key We've experience And and incident is several also leadership and operations, leaders bolts specific predictable. the payments healthcare. to the human added processes measure governing here. couple new We'll in ramp. services customer sale We're account a standardizing we've revenue technology, in management, and We're and ramp more contract added and management finance resources. strictly and around So responses. to government leaders new post to commitments the governance
associate the the proven leaders of We're And culture. beyond they these to in come improved which change all improvement But driving significant also senior talent be adding already promise have associate goes believe participation. encouraging we the of to of future. Conduent Now, every team. they nearly believe to corporate we because marked leadership and category. value. And engagement. engagement, the speaking to showed had are they're the And our We're the openness, dream, in in improvement driving in marketplace, teamwork, focus a in our who improvement seems communication,
high. seeing improved in service process are heavily and it We're we're clients they efficiency can our cost improve. retention. we're feeling improvement cost We're you as associate a on And to focused new containment. So shared development expect, be as different on recruitment would associate And believe also things well. and and really leveraging drive to focused where I model continue are improvements
the mentioned, As savings in perspective, expect. expecting to the end call. now range, as we're million to to to into a million gave expect you from high the we XXXX, bleed of of be XXXX $XXX the key And earnings permanent $XX cost would we bulk overachieve and the in
before Regarding Brian, command quality. growth, I center is the across of the bottom adding center our IT and more continue these to work But newly technology, levels. have line, or performance over especially value, well, way is improved do turn efficiency three of open to to efforts we it data go pillars in modernization
say or While again, I'll a important quarter, it one than was even consistency. three the or great is quarters more two
challenging most to slide stabilizing confident We we're minimally. showing growth. then This see there. and a plan a shows to into stop I'm look not It's This on able here past. and been And that That get switch what these XXXX the year sprint. do what and revenue, And over a marathon we will team. But going growth continuing rheostat to requires say growth Conduent a time, times we to this will said is unique we've recovery. do this exciting mission is we're journey this is become that to must to And migrate certainly with Our sure. all that company. from going do it's a not path the it with for light the are forward recovery. first I you that
And Brian it look your like Brian? our for time financials. like I'd today. now So to to for very thank you a much at to over turn detailed I'd
