to this Knott, Sterling call. our third you. forward thank experience a I Great, quarter look morning CFO, working Karen our to welcome Joined newly Karen appointed brings us and with long together. Good morning, to and by earnings everyone
comprised $X.XX, revenue and reported we down the for today So eligible layoffs year-over-year we employee employee than received because maintained criteria base retention, or and credit eligibility, for CARES for our was earnings XX% a furloughs without under Act we've Sterling's the share was of $X.X fewer million credit that this met which which largely per by of is XXX employees.
$X.X in also So, about for are quarter, These fourth the credit credits we tax be or which income we will credits similar tax refunds. to to million. expect a and employee think amount eligible not
required the OpEx of We finality some hoping the quarters. and about decline effort matters OCC in also see quarter securities modest been improvement employee back a and NIM projects near that excluding is just the a XXX. agreement now represented our to the the had conclusion. on bring that to decline reached We're We some million we importantly, near over down. about by look several expenses, to had expenses had complete certain also in under helps $XX.X retention formal the credit about Notably, more as remedial in to $XX but So, litigation some million. operating in
risk the to volatile to and those best be Sterling continue elevated, The issues continue as address things can. we supervisory tirelessly we're move significant investigations along and working various issues while and So remains in cooperate of multiple confronting expenses under to fully quickly The formal the our comprehensively on our transition. as believe remedial can. have in was matters control and we system required I agreement. we made that steps since substantial that found direction huge step successful conversion as a we progress
side, we from but into as the we until matters to of we'll insight resolution we I'd The opinion, as On my can, these forthcoming, in approaches, cooperate Again, continue will credit investigations individuals. perspective fully the well XXXX. remains insight greater some unchanged. have in the into bank's I not story and DOJ to believe least pretty much whenever say bank be year-end at into various criminal be requested. less have continue transparent
prior-quarter. million commercial release, commercial unchanged between the split you the aggressively. the in the criticized work and to and list are roughly pretty our much continue tables But We from classified is residential NPAs from $XX see can as each.
yet but we've We in that obviously incurred notwithstanding, to are residential past. not fraud Also loans several horrendous paying in accrual status. the to occurred remediate residential losses return the have are have significant side, origination experienced NPAs the that on the the date to credit included to that costs
remains As portfolio. in centered credit concern I've over the noted commercial my last the from several perspective quarters, the loss
portfolio. the way the vast this properly I to point the now territory. we at think, not much migration rated we've commercial classify seen and in have risk We of majority And of
and out bulk where that's loan various think get loss or beyond. a success to the as And heavily can, the But centered credit our bank number commercial I've over at alternatives. some to ahead is sales some my moving in bank, down again We've had goal probably as that as in loss view the looking the individual loans quickly quarter as incident, in and look been of we're be some I've the retained I and since at in said, exposure probably efficiently loss. risk portfolio. minimal side, element of we but the without So, continues we with to at we really
we we finality found some that waterline, [Technical story on but of as made really supervisory quarter, really the cannot a supervisory of inside can efforts those see us to much trying day. We're on the you those focused other issues of has. that nothing clearing are as with through in for infinity. every agreement as the of the progress, to that's it the formal see the as of things away are some bring who But or don't So the and fixing our lot the probably bank Difficulty] than difficulties are kind the the below quickly else appreciate bank
those operator, with And I on the some can with to I take that, Karen questions So I'm say. anything phone. maybe wanted and from
