you you, Good us morning. joining of call. this welcome, morning, appreciate everyone, and We to Thank all Tony. earnings our first quarter
your and families For all healthy and of circumstances. you are you call, on under trust these the safe I unprecedented
Lindsay Beacom, Chief our today Joining me Owen on Credit the Corby, our and is CFO; call Officer.
careers, as of for became typical one to the the atypical as a quickly that remember fairly will this will what and fair quarter out that be it's think extraordinary result say started I rest pandemic. a of our quarter, we first
COVID-XX, to providing the business are the that, providing color call call up we some our Given on in most questions. our by on overview the will time After brought our our loan and an for seeing discussing open impact the operating spend we today, on of portfolio. want the of on changes environment response, additional we
you reminder, find Relations in the comments with website. of deck a Investor As our section an can of you investor follow our can the help
you of I first Before we want quarter. at provide Net into the COVID-XX an the quarter in overview the income discussion, to share. $X diluted $X.XX or with for get came per million
our by a Our disruption a fair conditions, allowance government-guaranteed a to impacted significant significant despite increase leading for to and market bottom in in an results line asset in reflect prepayment slowdown provision, were loans the servicing weakening the to speeds. our write-down value economic
of asset earning revenue to quality impacted quarter lower income yields. million evident from and mentioned earlier. funding The sale to by $X.X charge quarter our as excluding servicing we I fee accretion value XXX gain from income, stable basis prior declined our component deposit the was prior revenue primarily by of their The that fair and assets declines in our net on offset franchise to reflected which, margin, at costs points, remained was were able our in reduce interest the and
by given efficiency XX%, to basis. levels revenue entirely flat Our increase ratio increased driven the with expense a quarter-over-quarter on lower
crisis. was at driven outpaced for the grow loan portion particularly quarter. Balance of increased lines, by growth holding X.X%. portfolio saw that their of steady loan on deposits. deposits growth growth and million the total healthy XX.X% for with growth flat growing was sheet commercial the quarter slightly as at annualized of remained loan-to-deposit ratio or A noninterest-bearing X.X% the start customers the XX.X% deposit $XX.X at Total by by The essentially
loans Provision of $X.X allowance during loan million million end The that three times, acquired the loan X.XX% one by covered resulted quality, to status quarter. increased commercial which and of by the nonperforming increase for than was loans construction $XX.X nonaccrual million $XX.X loans asset primarily the the charge-offs losses In or X increasing driven, government-guaranteed quarter. the by terms fell for at more in into of expense of quarter.
Turning I safety all of made of crisis the than been technology while maintaining employees, the day overview want how Since an of concern service XX% productivity the The levels. our high and employees past primary of one employees, the allow COVID-XX more X. business our quickly to and health few provide platform we've to Slide to of our our over to investments XXX crisis, our them communities. to customers work-from-home support responded in customers. continuity, protecting we've or to years us and environment, non-retail and workforce, a has of transition
and put customer activity and and have our retail expanded our has dealing a very number for COVID-XX, place has of treatment. providing in to We've time-off cover the COVID-XX this family, support standpoint, or during of time, paid From with remained personally employees including environment a programs benefits been within the manageable. testing either anyone their stable, cost to health
as We in closed branch of digital customer use our reduction corresponding delivery we significant the base. traffic, have some experienced seen of channels increase temporarily obviously by a our have in a locations and and alternative
drive-thru a buy We combination branch to have continued appointment and provide locations. of through access services
on borrowers, utilization to increased the relative draws million we're of credit rates as quarter, by our pushed line closely credit XX%. $XXX monitoring we to of utilization line saw lines prior customers' In terms which
to on support shifted the managing new period. during Our to business navigate and relief establishing help programs focus customers this focusing quarter and them through pipelines existing from
detail in provide for Turning a customers. programs more to our place the have we on support forth put Slide would X. I to like bit
active in on SBA the focus we participant lenders in with program the a of the have PPP largest existing base. one been country, customer As our an
approved more processed approximately loans. resulting have We in requests, than X,XXX in $XXX million loan
of commercial $XX,XXX. average well size and To retail a business $XXX,XXX, approximately expect in funds the as was we all our participation customers. the at was have including program million and customers PPP The covered the over date, Customer SBC, of over next loan get funded the as just to remaining with to $XXX median lines, week. in coming broad banking
fees generate $XX from approximately in million to program. expect We the
we of PPP that The granted million of of and Outside we've and have banking with of commercial principal primarily payments. deferrals, XX% relief granting the April basis. XX, for of XX-day borrowers either on have been or Through modifications clients. proactively have deferrals representing $XXX interest our the with a been over our being portfolio, working case-by-case just granted majority we program,
enterprises In Lindsay? to over turn who are crisis. to At regarding Lindsay companies. we rent how call we would terms and accommodation deferrals granted most companies, point, additional of the walk I the the through to like some service to borrowers manage today, through properties, manufacturing have industries retail food and you to positioned nonresidential information this