have by been the health our to priority with country. across wishes customers our thoughts we crisis is business pandemic. model begin throughout and providing like expressing underscore service for Derek all the our and that ADT the to has and Throughout we customers an global are everyone highest welcome the I’d the well wellbeing employees, call. COVID-XX of our to millions the essential our resilient the you, and crisis, and Thank those continued uninterrupted I’m strong impacted today’s that and pleased serve. communities of by
some quarter. executed our response on ensuring our first In few these an COVID-XX I’d even was unprecedented ADT which eye immediate of minutes, to I’ll share emerges by a toward the other like comments outlining pandemic, and with comprehensive to begin regarding the But events. side stronger
instituted health to In and employees protective both of a crisis. we’ve our the customers. today’s and of We deployed our slide discontinued optimize temporarily presentation, welfare ADT many customers. and specific implemented protect communication enhanced of taken We checklist who options we’ve interact for equipment directly employees flexible the sales. significantly actions organization. customers the approach listed We for our workforce with door-to-door during number field throughout and scheduling a We
provide and supply served enabled to steady had significantly short-term well. by temporary while Realizing to strength cash The for model Voluntary of received our made costs. our would majority unpaid that and practice our flows would as us available managing of associates business we our employment better employees also expected employees. has our benefit helping improved. demand to these be voluntary This leaves some as the the taking turnover, furloughs, well manage of be
has move majority more Coronavirus, we a by employees, the able to was XX% implemented associates. than policy of metrics, remotely work ADT including call unthinkable. vast effort we performance work-from-home call of that center Notably, an to response in almost maintained span and across embraced was improved. weeks, the a employees our of the In number previously were has of center actually to been our Productivity that
promise partners. couldn’t They’ve throughout proud employees of the all I and XXX experienced the proving our collective in and implement crisis. to of XX,XXX business plans environments. the term We’re is effort brand an we’ve longer essential during already crisis, dealer learnings performance be more delivered ADT developing on
us quarter objectives. turn strong to the first was to It which, balanced strategic our like performance. a quarter I’d to year, start financial, and successfully during our for operational we
quarter the sales operations, $X.X reported prior over year. execution billion revenues the led growth loss our our by from strategy. growth continued customers sold of our XX% we contribution despite of residential and of in mixture of which successful first an reflecting This was year increased Canadian revenues, installation the last higher Our outright increase commercial to
strong continued also residential interactive We benefited our from penetration.
previously the adjusted the in leading prior year. with Defenders, Canadian sale million $XXX was EBITDA largely our our $XXX the dealer, from year of the as capitalized of down our anticipated, of acquisition operations million associated of As costs as to expensing last period, due well
remained free cash provide shortly. flow Jeff at detail topics on robust special very additional items will million. before $XXX Our these
Of is at This had customers, first the net revenue the subscribers with million of finished since ADT XXXX. more a bulk up recurring beginning had end also than particular and new adding end over the quarter in year. from sequentially note, by the the of our with fourth RMR were unit brought Defenders we quarter our quarter adds, RMR adds any first Along strong and acquisition we aided strong quarter a to balance $X in the quarter. additions million, for or at $XXX
points stable attrition trailing XX.X%, Our remained revenue up sequentially. at basis XX XX-month
our relocations one-third relocations forward, as than and you Looking about April the better our drive was partially because of of lower in attrition internal environment, are budget. our retention know, many current
consumer year and of to and the years revenue sales financing trailing national installation by XX-month from improved installation in driven with earlier, X.X spend. improvement Our a X.X down higher efficiency launch benefits from program successful revenue, payback our the
well we’re business, play the resiliency and ranges sharing and COVID-XX will trend remains why provide uncertainty don’t our able crisis. on precisely as acknowledging know will believe recession validate how there that while we demonstrated macroeconomic to I is pandemic the environment by Turning significant business out, as some during to second color strong early characteristics some help our still quarter guidance this
and For residential early through sales, May. resilient we’re outcome seeing a April reasonably
our suspended of but to temporarily to we in some our markets already we’re approaches. return sales traditional certain practices, mentioned, As beginning
are reflecting a higher qualitative security. that sales is sense of but significantly conversion obviously consumers systems of a than sense The to word, observation, the our and service considered in a we’ve more we their of leads, While rate, strong It’s ADT the is and shelter-in-place see lower more aware intent of witnessed truest value buy number is automation And homes. of the security strong brand ever trusted. in our essential.
QX throughout we improvements was that expected has several been the integration optimizing transaction. the continuing and creation strategic Also combined and acquisition provides and us quarter, program first the pricing gone perform financing volume very Defenders early well we’re the changes. costs sales of has and our new from in In and crisis which in now with closed realized benefits. financial The ecosystem. the engaged The well to
our during We making partnerships. offering smart, the continue we quarter Install inroads US homebuilders. very also with and launched I’m meaningful solutions large multi-family an or and to bullish a of Pro e-commerce we’re partners controlled pilots drive the about
generation. We strong against cash model short-term near near providing variable residential SAC have supporting hedge a highly flow term a declines and the term sales in financial
option return high Given market for exploring very risk, growth. quality dynamics, high capital acquisitions deploying low an as bulk for we’re
high In revenues model short, recession resilient well will with with continue have business that our residential recurring we a environment. in perform to businesses, this
our XX% our revenue. total channels represent RMR Our of small and XX% business of balance commercial and
been business had of businesses we As you been more closed. as have impacted might temporarily these expect, portions many our service
ended growth the quarter play effects commercial with into a started February in organic came with March the in We COVID-XX before we and year strong XX% organic rate declining X% growth. through as
be pronounced While revenues on we pressure residential expect it’s commercial sales than commercial are more sales with a basis. expected our to still early, the and impact year-over-year the new installation
over will focused be we deferred, commercial our growth said, and time diminished. but With believe that are highly not
for a in second in and largest believe Worth our history just competitors. quarter. world focus as compete class weakened be will opportunity well the on the to give as We’ll National to this received us project we deal completing retail to on forward, our on also service providing acquisitions sales. continue our company. integrations, to will Account commitment the seek details contractual the and through new In attractive this Going our begin focus global commercial smaller organization XXXX, costs. continue environment working and the tuck-in with managing week plan aggressively we We’ll mentioning, of
highly over time, In confident this employees free and cash our generating summary, wellbeing we’re while drive We efficient managing performing momentum I’m customers, as we’ll had well quarter through and the COVID-XX strategies and flow advancing continue growth strong as of crisis, XXXX. the developed to a first protecting fluid with in free in our the cash environment, shareholder well. flow to also Even health continuing value. robust ever, strong long-term create
value. across core root enhance We of DIY, have will shareholder commercial number taking further long-term which initiatives a residential, and
over strong financial more With us for to performance, Jeff, that, will position our updated specifics call I’ll outlook year. now and take who turn our related the this to through
