Thanks, and good morning, everyone. Matt
versus of am summary period that X. first favorable our a on to shown to Let's XXX the to I is revenue pleased XXXX XX% Slide start quarter XXXX million. year prior quarter start first with with report off
the XX%. While increased points basis gross XXX to profit margin
expected largely to mild claims business period XX% shortly. last number our Slide our as process we the our initiatives. will of But better is Further expected EBITDA same driven XX adjusted XXXX plans. to markets, up by continue to over of by of We earlier than results volume the lower expand temperatures primarily down home performance also reported better from X, Brian million than than well year. expected million as progress on anticipated the over first quarter grow X.X in than X% plans the key due service
last rate on customer stable than retention Our price remains trailing XX basis, increases higher XX% normal despite at month a implementing late year.
progress teams line. to at results. seeing the that making As our in as with are from operational I driving improvements we bottom velocity momentum business mentioned, our materializing we are improvements positive sustained the make the am that entire core pleased business are continue of these
experience software our the company. private filled Chief a we breadth front, Jen welcome Chief and President brings Officer of depth our significant both people as in people as from March remaining member public Jen team People of open the Vice most management management and On Alessandra as a we Jen recently Senior People SolarWinds, companies. served as leader global for and IT Officer.
HR KB multiple held Raytheon and at roles Before leadership Home. this, Jen
the are piece leadership last team now executive the objectives. place, all our of in advancing on focused laser we With strategic
take As of our be the will customers always, owning north the out our home. hassle helping star
Finally, of ServiceMaster's resulted we ownership the completed Frontdoor. in the secondary remaining disposition in equity offering in March, which
Moving or to three Slide X, direct-to-consumer revenue let's our DTC, real and review estate renewals. channels;
digital expected half grow spin more I going year. bit ramp to of timing is efforts year prior media. the note XXXX First to marketing DTC of the social a up our should in versus continued and through that into marketing our sales specifically back
we unit optimizing drive and some from house of estate, Association quarter that benefiting first in headwinds third our costs existing centers services performance released acquisition real sales sales down were X% prior in party National the customer decline the are metrics Realtors on in The sales. our growth. in the year. housing moving are existing from a incentive for associates figures revamping home to versus we In macro additional Additionally, more seeing call
our relationships slow new of real offices further broker brokers helps Expanding in the partnerships. home addressing relationships, value us growth new proposition Frontdoor. plans, unit service all penetration and explain as our and more get new are deeper to adding into of as front through brokerage the We specifically of well down estate existing
indicators lower some wages in half estate, in real that and interest year. by leading We are hopefully existing of will back result the as this such in improving rates rising sales home encouraged
As in retaining last continue of spin quarter conditions and DTC shift way new customer products. our to do market real as macro largest always, existing One customers. is our monitor acquisition some we will we the softness we adding XX% the versus to by Renewals, continues. market quarter channel target estate more grew first the year, first if this
demand another environment. touch point we provide tune-up us customers, our a allowing to have quarter for whether busy For HVAC to new expanding this customers. to slower pilot to for value past to creating service, in while our us the example, better this avenue keeping contractors program amount with allowed leverage our a of are The our meet growing this
approach are opportunities Tiger team to for our drive using look to We customer retention. currently additional
Now laid to turn on please call each an quarter out our Slide on our X, earnings strategic give I'll objectives update in fourth of XXXX where February.
placed. customers to prong through the making contractors are technology as We're experience. a service First, this communication, improving experience, with we the doing frontdoor enhancing service also We're mentioned constantly customer interact multi delivery. and when our convenient to and improve efforts focused on it more order for customer is a I earlier,
months, customer customer faster service to central service continuing customer centers. based through approach of modular software a time cost to or delivery. out lower the to workflow address a service get quickly summer quickly our boarded peak CSC a called our on more providing CSC volume to that customer new more them also allows service call resolution service agents. We while training. of to into Heading roll based care needs, adding customer more in our claims are agents experience allows CSC new we're hundreds and a season provides during seamless to more leading our
of contact then times. Tiger increase our teams are customer to improve obtain We a working the details. can increase the to on use and improving our data As also way outreach reduce number order we claim cycle in resolution customer experience retention rates, customer mentioned, to projects
takes of the business order are be it due customer's time as time updated. service be a to Our cycle completed fully for our completely or reevaluated that touches elements it different is being to work several
to conversion formed overall the service progress make customers retention of and our and evergreen certain reducing aspects friction onboarding enhancing services allowing customer We is of adding processes. experience payment most the dispatch, redesign We're the improving time our home the automate all expanding more excited by in and endeavor. contracts multi-quarter about a plan. auto experience, will Tiger wait the This to contractor customer work payment customer the service for experience. plan customer on the reduce have were we experience customer to our Further, As delightful systems to possible. teams
Our second pricing. strategic related objective is
renewals for call, year, average our As all digit of November channels, range. first products across DTC real prices overall price mentioned earnings all on year The the and of this and was including in increase February estate first mid-single in last in year. last raised we year
the we seen modeled attrition where from favorable them. some We consistent impacts have with increases price rates
As about a in it full benefits benefit book business. our through with as months in to XXXX expect the coming XXXX previously realize entire full takes mentioned, we XX of half roll to increase price
points to overall margin pricing objective track out Now gross rolled our XXXX. in turning This basis over by XXXX. we're on the to dynamic to fully dynamic of have expected XXX pricing, course is increase
a the four Zip dynamic pricing industry us at plus model down pricing reminder, level. code our practice level, the to As in will and digit to sensitivity cost the allow historic to only of state price contrast
to and better nearly from labor Tiger selection contractors that improve is improving processes our ensure teams preferred of our utilization network. us of Our This is algorithms contain that network. on third win our are of allows to contractor objective costs. outside business half rates contractor Early our our capitalize to
we from We to as are see preferred contractors. orders service the benefits this effort to our starting work increase
in expenses to also make procurement cost, we're and As we reduce by optimizing to contractor more strides centralizing our sourcing. of working continue
procurement procurement that expect and I the the leverage Brian finance Given To that into help leverage perspective total past. will fresh to bring a function Brian the under cost end, have savings. I better growth, we our and we to in believe than drive organization. get spend moved our
very which Officer. day. me about mentioned and every I trust customers' cultures enable building Great to we as is and people, every people problems, do The together with passionate day. employees Chief developing being four our to leadership our more a paced team culture are Jen, house People to transparent these be things our introduced house environment Jen fast fourth moving us not great objective, executive employees be owner are is which in rules earlier, Now first ours. do a associates. We day. work where principles successful of the set rules our things is we house quarter, companies are a in to for every for guide rules our customers to a recently see for renter, our empowered obsess as especially point and be build over great than thrilling rallying like It a ever, filled
examine will ensure to house basis annual a our our mission aligned principles We and rules continue on as our an to company. to vision our
forward honor especially and This momentum ahead. to strategic Technology our best for is the me to of America's based is part been relating companies from The who our building least largest because year we Lastly, American employed on based objective time Forbes was Shield named XXXX the brand has associates. tremendous XXXX. or company looking feedback people. at award is Home is This employees list full for on of advancement independence XX,XXX recognition frontdoor's this midsize anonymous to fifth US survey employers. are on our culture in that culture, work recognition a XXXX to meaningful
leadership investments As focused we've Technology an now past, Chief systems Officer. historically technology adequate advancing are as lacked our is under the platforms Piras's on and in we outlined our that area
in to will Some but key forward, And were enhance will moving based I to systems we ability developed is scale the move early technology which in infrastructure, we in of XXXXs. over am and grow pleased improvements still and our velocity of further to early the making innings. team the which continue course with efficiently. XXXX, cloud the are our a
campus to to later continue technology significant year another in the this location make progress area in a plan We and announced. in be to open
and pilot on the cities We'll launch the and utilize Our on-demand in to a XXXX. XXXX scale still then is complete expand sixth and in to in playbook later strategic objective XXXX. optimize playbook in key course
As a of build of we a mentioned as we for discovery services the our driven and before marketplace. year out XXXX will digitally convenient strategy information be through home delivery
to phase, move to to contractor that responses as this allows a in allow order rapidly connect for into be and core we us approach customer we redesign react as This in fast this enable to more it are on-demand. to our core pilot of One design the the leverage team and grow Also, offering. improvements looking business quick pivoting, the will new nimble needed.
utilize strong have cover that the enable channels scratch full a we on of foundation business call and feel we first core customers future And can We're in more a set to need to us results and we to XXXX to work starting outlook. allows just get up, our and wrap Brian our and robust is updated financial where into value improving business. our from We excellent fruit. making To who think don't work that foundational progress contractors over will this that to to data on-demand start continuing are new build build a I drive our want for strengthens XXXX core this year and bear turn We shareholders. revenue will to our detail business. discuss to Brian? I'll quarter us grow go.