Recent FTDR transcripts
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Matt Davis | Vice President, Investor Relations and Treasurer |
Rex Tibbens | Chief Executive Officer |
Brian Turcotte | Chief Financial Officer |
Eric Sheridan | Goldman Sachs |
Brian Fitzgerald | Wells Fargo |
Cory Carpenter | JPMorgan |
Justin Patterson | KeyBanc Capital Markets |
Ladies and gentlemen, welcome to Frontdoor's Fourth Quarter and Full Year 2021 Earnings Call. Today's call is being recorded and broadcast on the Internet. Beginning today's call is Matt Davis, Vice President of Investor Relations and Treasurer, and he will introduce the other speakers on the call. At this time, we'll begin today's call. Please go ahead, Mr. Davis.
afternoon, and thank Conference Full Good Frontdoor's for Call. operator. Quarter Fourth Year you, everyone, you and joining Thank XXXX Earnings
and be slide website, at presentation Joining Officer, will of be Brian Frontdoor's Frontdoor's are today's that the The Frontdoor's call investors.frontdoorhome.com. Investor during Tibbens; section can Turcotte. and me located Officer, in Chief which release Chief press is used Financial found today Rex Executive Relations
for you presentation, SEC. As are call These that materially in stated today. and risk here remind Company's Slide cause like on differ Factors today, with obligation forward-looking required related and subject statements more results those refer the no a to detailed our events discussion a such risks Company could forward-looking actual detail whether risks result this the filings future by the are webcast update to These as as I'd factors in Please the contain statements. or statements Risk new our the of various of except may uncertainties to statements, uncertainties undertakes as statements are XX and which discussed in forward-looking and information, the made section from otherwise. and filings to to law, forward-looking any X statements. to explained of February All of
financial non-GAAP call. today's reference throughout also measures will certain We
Rex understanding comments. to performance. financial presentation press assist included opening now and most our in definitions release non-GAAP the Appendix of measures over GAAP the their the call I'll to in to have financial We of financial better to turn terms in and for these comparable you Rex? these order measures our reconciliations
good everyone. afternoon, Thanks, and Matt,
Turning to Slide X.
about solid year long-term continue strong Frontdoor's remain another foundation vision. optimistic extremely as a we delivered success, and team we for build to Our
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of X XXXX. five top objectives review our Slide Now turning to for in a
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time. We expect these new and over small commercial grow partnerships then to start
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turn than and the half of of In earnings guided fourth in in quarter. in financial significantly originally short, from pressures four higher came the factors. claims year inflationary costs came the in Slide call this during second Let's surge recent XX our discuss impacted I'll cost in the acceleration And inflation to main our October. that we cost results
due higher supply much than as they equipment expected expenses. for was we experienced we as to and of we the steep cost from much significantly severe fuel through the experienced more significantly, most directly This parts balance of and and rise the contractor and higher the costs than First deviation expected trends in well a had the XXXX. sharp mid-August labor had
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However, in that we declined half experienced the first XXXX their half highs inflation is profit. only news requests saw pre-pandemic back cost not in single-digit on inflation quarter impact helped although low a first of single-digit increase the and upper then gross and year. pandemic-related to from service levels, good in The year XXXX, offset of after the the the second
X.X of XXXX, fewer X% customers to service sheltering year requests result versus million approximately about prior year a full home. as For declined at
cost Second, submitting of period staffing higher behind primarily and the driver development third prior contractors to levels. invoices of their which heavy our main delayed reduced This were many the was increased to in claims the due to costs, workloads visibility as the related was quarter.
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much year. X% December broad an industry the saw the entire the end impact there that and faster of heater consumer Water be up for that XX%. home surge index increase price appliances producer inflation surprised year-over-year prices than services prices the rose mainly In were estimated XX%, were toward nearly a and for of was December, in unprecedented economy, increase inflation XX%. industry. price up Third, to cost in index the We the was steel larger
we partially While going turn rapid of actions our both team that quickly mitigate by to contractors, impact, but not surprised were and the only the inflation scale took impacted the also visibility forward. to improve
a continuing challenges actions: the customer dynamic aggressively following using As impact of raising and result inflation on current supply to we global focusing models the minimizing while rising to growth. the address environment, are ongoing through our pricing chain First, rates
We of and from product majority a price the the growth XXXX contributing mid-single-digit the shift price in are in increase with remainder mix. targeting to a
real we have in While in increasing the increase in second the prices prices channel early DTC our prices increasing channel quarter. began renewals, dynamically we'll and just in estate for XXXX, we begun
efforts contractors. increasing contractors. Second, This with implementing our a and contractors our recruiting to of host percent and process relations of contract preferred given the includes managing redoubling around improvements jobs
contractor While at the us to actually contractors the versus end the preferred approximately of prior of year. service XXXX, requests number firms total increased slightly handling XX,XXX declined for number of
supply and of such cost includes efforts. national of chain It for provide visibility increasing to our increasing base, also supply access greater and our trends; our and of contractors appliance efforts XXXX, chain the usage in Frontdoor, contractors. driving types automating equipment returns Third, efficiency, appliance leverage higher as to adoption parts operating second to our global Until our to contractor and not until with purchasing more expanding a which our to and least broadening technology contractors This will drive largest portal we of scale. of timely to inflation. expected broader the purchasing our markets. can deal assist to half parts fourth, portal processes equipment use supplier where continue through to parts includes This can near at will we pre-pandemic is supply equipment share we of source expanding and that parts improving the and a cost
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versus million of fourth Streem. technology. investments primarily the prior The in The incremental the the period, growth the in investments as due to quarter. plans, Customer personnel the versus as million inflationary trades, $X quarter decreased as cost million XX, from drive of primarily all the and Starting Let's primarily on benefits. costs number bridge pressure by the offset partly the was prior service year the by increase million $X and Contract fourth in and costs period. due fourth adjusted I'll favorable $XX XXXX. $X of conversion year top, service I quarter XXXX million quarter mentioned, fourth third in costs year EBITDA process acceleration driven claims across service the costs increased ProConnect the of in $X Sales higher increased the related million costs period, finally, to versus lower quarter and and improvement through at the to move fourth to to year administrative the revenue quarter general Slide resulting increase lower walk requests. costs primarily increased and quarter was an well versus of prior increased quarter number we of marketing requests the period. claims home the to prior the service in And in table $XX had just from fourth development in prior fourth period
higher Let's by full versus year XXXX financial both and year Slide XXXX revenue a growth turn our driven strong to billion, higher-priced review products $X.XXX and results. primarily the XX, increased in pricing, Full year to to year-over-year prior migration and X% I'll ProConnect Streem.
changes While for Frontdoor. growth XXXX we product about X% in and volume increase. highest levels while full originally delivered revenue growth annual of did for we one year the year the accounted ago, not our Higher as projected of had revenue about accounted X% revenue still mix the our reach price
in an Looking due at improved derived was Full of estate year, prior this continued number revenue XXXX, This ProConnect versus our home home was Full a number renewed Gross revenue due revenue year channel, primarily first the service the profit year, other reported to due prior claims million up or service $XXX costs. million. due versus in net ProConnect XXXX, channel historically was prior an reached XX% by $XXX number X% customer number requests the in GSE higher-priced the year product realization, home XXXX our to was basis from real while primarily year higher growth versus and inventory the price plan price the channels, higher growth price increased of to year. service than income year, service this from year and XX% declined home home year to increase record service of mix part due Net a year XX% to $XXX over million profit The XXXX income increased to million the home challenging and and primarily improved in plans part and increased and by channel revenue primarily year, adjusted points XX%. year adjusted prior lower Full $XXX million. XX% full realization. our X% in mix improved growth gross channel. sellers levels. renewals offset in Streem for EBITDA plans than the real the plans. Streem. was $XX down price due in Full year was margin channel realization shift million year service of a million prior offset to favorable million, versus first plans $XX estate XX market, contract in the was number to prior mostly the decline the was at $XX driven that $XX prior in million Full of in $XX revenue of increase and to low in up or by was year products,
service investments to year. I'll to at to and impacted $XX the offset higher requests to in of by I part and on was for increased was Similar top, lower estate to $XX noncash when investments personnel XXXX higher XXXX. in to trends, prior costs working the of the Full quarter availability year earnings full sales in ended XX, Streem. comprised had increased revenue table million for lower Starting first XXXX to from and capital. $XX finally, and charges, costs what of equipment industry-wide mentioned activities $XX December for of from compared increased related business of marketing prior our of driven XX, used versus year year and real $XX a working for process change and offset the the $XXX the capital for across adjusted full cash million versus million number EBITDA Slide Slide review favorable number It due cost to used through in turn plans. trades decline the DTC million part now adjusted the primarily flow XX primarily costs to improvement was full And revenue balance cash bridge, impact home and in cash and The in administrative costs year. a year, operating due cash for year EBITDA year excluding all high in versus Please by service challenges the pressure the deferred year versus prior million $XXX the contract provided year for the by year benefits. move walk the cash of year a by general XXXX a we was conversion the Net from prior Full parts inflationary Let's year full bridge XXXX. position and claims channel, due the ProConnect technology. fourth revenue. prior increased million million
home year debt sheet typically And cash expenditures. financing we annual payment is share half collect plan Free property half for the $XXX As the for $XX activities Net of as the year minus for additions, through cash. million, with totaled and for funds these cash the used technology-related million. in reduction and assets month. of million ended We estate net million is in second the sold. $XXX balance the and ended used of It are the in totaled for $XXX investing refinancing unrestricted first until year. primarily the recognized upfront was $XXX cash value to of reflecting Restricted $XXX service activities capital million, the used million each million cash was year a calculated when securities comprised home reminder, as $XXX the the channel, prior operating and was Net repurchase million. for closed reported deferred process $XX the XX, real the in revenue on marketable XXXX, net cash flow, activities provided year. from December compared
combined provides under a million position us million. capacity revolving with of $XXX facility unrestricted liquidity with available Our available our of solid cash, credit $XXX
Slide XX. to Turning
remains Our consistent. capital strategy allocation
targeting and includes organic we're First, which investments to investments both drive growth, acquisitions.
on continues to home space, remains well focused platforms. evolve larger but services our strategy business M&A as technology opportunities Our in the across as core
to objective on a value up of which our sheet expense year. line, level. debt repayment objective return finally, on achieved third in June is XXXX our expense for and term, rate and with benefits second refinance Our the last we prudent completed you, is that run our refinancing shareholders. the interest the has balance provide now our show will of objective debt and an this to approximately half to The the long structure And
strategic cash It's over we years excess instituted majority aforementioned in to September. the With the where the intention the allocation program, certainly for conclude now for XX. prepared year on current could quarter public our my a with we program first as acquisition XXXX regarding I'll pause in the remarks thoughts full our the repurchase share to point detailed of return strategy Slide outlook through program but shareholders our few next and to the this refinancing or our considerations our progressed capital filings. completed, other
first revenue channel revenue. offset to the partly real by of which XXXX We quarter in approximately million, decline of and double-digit expect reflects $XXX within a a both to revenue estate renewal channels, be DTC in million percent increases range our XX% $XXX
the to the as estate through and extended We late continue on customer rolled channel throughout and see the sellers will our market real XXXX pressure from XXXX counts XXXX began first-year in lower revenue.
First as the higher the half through quarter adjusted trends drive top EBITDA as below experience. of first are is between at is period million, which anticipated million prior least investments to continue $XX range year increased inflationary cost growth expected well and the improve XXXX $XX to to and line slightly as customer
billion channel in growth and approximately historically XX% estate decline products, higher-priced primarily of and year in sellers and due pricing full driven largely channel, to accounts and initiatives Turning revenue shift The billion dynamic our higher renewal in price price X%. of following: double-digit result full assumptions to a a revenue upper a X% DTC challenging revenue product just is to to projected customer revenue a real the $X.X the of single-digit mix XXXX, year-over-year rate realization of continued revenue channel, the $X.XX over by market. continuation renewal year of as within to revenue growth include the growth be of range the to comprised higher growth implies in
a mid-single impact will XXXX, in higher growth expected this a expected consolidated reach more completed revenue revenue deepening to is revenue in to we're digits. basis, across customer the be regard of by expectations reported about single-digit core in primarily ProConnect, And XXXX. favorably to number similar our due of business service on is So a geographic $XX offerings increase footprint. jobs home while million, plan In to targeting low
$XX Additionally, XXXX. $XX Streem is expected to million revenue in be between and million
XX.X% cost that We to the be gross range by by impact profit of versus requests driven year. relatively offset the year. have XXXX pressures to higher partly a be year in full and are the half between of second inflationary pricing greater projected service continuation to efforts number XX.X%, Our for and a margin the in prior is primarily flat expected of improvement anticipate XXXX process
$XXX cost improving margin XXXX our or of currently the about $XXX back market our same, quickly million we our short then from our gross alleviate long-term XX%. request our the pressures business to XX% throughout per outlook actions to consistent remains term I assumes range service the that profit full we margin increase high should year. However, service conditions to approximately SG&A target. are targeting total year get target which a percent home single-digit for that in that believe should experiencing note and core fairly will and approximately We're is We remains revenue. million plan
Full and flight $XXX $XXX range In navigate conclusion, near-term in pandemic-driven relates compensation increase inputs, continues a G&A challenges Just challenges. set through have higher XXXX the remainder to million the to $XX $XX on also our EBITDA operating XXXX to of pressures expense, we inflationary non-cash, SG&A slightly higher market, aggressive while million. costs. estate an and over to sales includes these of and cost of marketing and in to ProConnect Based Streem full performance is by targeted impacted year increase actions stock-based million and half including service between million be in adjusted growth, and real in investments includes year the drive approximately expense. those
future. our Matt? confident the invest growth building remain to question-and-answer long-term for the in are back turn over also that, and We to continuing strong business call Matt session. and I'll a to the foundation With the open outlook for for
Thanks, Brian.
you for the provided. As to that but that is let's a we questions our questions. encourage guidance please limited reminder, we've line the during you any may question-and-answer outlook Operator, open to have, session, note the ask
with first Sachs. of The Sheridan is Goldman question Instructions] from the [Operator line Eric
towards accelerate product picture buying capital going by build items against position able to opportunity longer inflation where could is what you on internally take to aligned of business the you're investors talk today, one. long see we'll opportunities over and think Can When some business assets of a invested Company might allocating for term. the the those medium picture the maybe you lot sort assets the strategically priorities where capital I side decisions the dollars large-scaled about about the against making you be start if way and know frame the to strategic and versus with term? as in some big help integrating the opportunity on bigger the a but I of you for for up you
And start our customers. it technology Sure. make we grow. plan home Rex. our lot in digital And easier as additional to core continue on so growing change service industry platforms spend about a that This is to requires to Thanks we to we then services. for to continue customers consume that how also question. first marketing business our to -- being We're provides demand we advance talked we'll then services for focus the
the even along if at to those look relates it experience we'll retention, we needed certainly, continue those and lines, to business. inorganically, continue and investments both make customer things. see to So And as in we the opportunities
decision. Streem So with we technology in that acquired we changers as such in versus help continue to for of back that game primarily, kind look us the, buy XXXX, build will
Fargo. from of with line the Brian is question next The Fitzgerald Wells
visibility that factor your Maybe there? delayed anything about in point, the talked terms relief at while that crest had and deck, more at you pace In more And Omicron, the of on in seeing as that in for labor so fourth call the new of coming there, there else then are now. to you it some an or introduced from background ability as and network? as addendum a up been impact. and the period products and you Is rates source out an wave it's any there hopefully now, to quarter? prior this and change preferred services color causing is on inflation, to terms inflect color a of coming some thanks unique On for claims shelter-in-place you're and Omicron through
and start hand I'll well. over Rex. Brian as It's to
terms both it's more -- in coverages we mix, product. seem Better, enjoy as product the highest of Good, offering our of And terms well. Platinum being maintenance kind last Shield taken to launched service year, as strategy, product of we our really really as In Customers well services Best off. our
retention think mix about, our from a that longer-term product, Brian which more talks that's what shift, Platinum of we kind to So perspective. helps the shifting us
relates on contractor of to as that we increased well. relates strengthening as it focused preferred contractors we kind percent As the of core our labor, our of things the our is to this this so base of contractors, preferred year year really have it one
area. to that focus continue in We
is built having in Frontdoor the us well. things I year an seeing, we tightness this a time we've network But we think of help used really a were labor of perspective? saw from hard about symbiotic as to -- think are the the more that terms gaining and of this kind moat of our contractors one great contractors fringe, as sparingly. kind think they of We I inflationary relationship I well. Brian, anything that our that with else preferred seemed add you'd Obviously,
Yes. was we've -- helpful and and Thanks, it third you. November quarter. in once a Rex, Hopefully think I lot a transpired lot a cost what handle visibility December, we on context. and good the thanks got there of fourth context the provided, The the then that for of the in got quarter the to was Brian. hopefully, And pretty into question,
up go be we could result. fairly this Russia, and what's and feel and company gas know going to I costs. the -- raise opportunity So is sure exception to that the oil on in only far The our going on I'm with going a oil as take to will of as what's confident the Ukraine cost as
to impact we I overall, So the a account. good we But think for our on be have at pretty something this fuel will into cost contractors point. feel take have probably our
line the with question JPMorgan. is Carpenter of The from Cory next
stick to inflation. with going I'm
you're do you cancels mentioned then relatedly, higher perhaps how than of much structurally is costs seeing going some leading costs taking last quarter, and are think temporary slightly to how about curious, forward? versus more you Just price situations some And expected. elevated
especially more have much how is inflation proves some room forward, you be feel question my guess like I on price the stickier? to So taking of you going if do
And and great of thing being the, deciles able I'll they product base at be built look increase is how the going Cory. the hasn't model to really selection of our level assortment, our only Certainly, and kind dynamic so measure think to the start along fairly within hand that over helps those as products, we've will, pricing use Thanks, that deciles. one the still customer remains elasticity I especially you think, changed, to the us around Yes. inelastic, we Brian. base customer I if we forward. and able our of of products our think of
So pricing. we leverage continue we dynamic to think can
as remind better get XX just think well terms continue paying continue to basis think models we better time. we audience, for revenue as recognize of can well, and a we this is seem as Our And us. look time, I to models, plus-non then especially usage at in be over the to things those to off I -- at
have certainly frame changes time renewals direct-to-consumer real within So channel. as channel the kind we made these estate be of We'll as the changes making we've QX already make changes, well. in and in and the
anything those of as comments, kind -- our back play mentioned So out, margins. I to have his of get we our have goal -- else really add? kind think of gross you'd ability Brian we Brian, as an XX% to in for
Thanks, Yes. Yes. Yes. Rex.
inflation, while. a sure our I for feels could quite it comes that's sticky I'm contractors' transitory. That be like to not when wage something Cory, think
as an have assuming I and I'm keep there. going opportunity I So going. that's But parts think it equipment, mentioned, when to comes to we
of commodity And half starting come inventory back renegotiate scale improve, chains given which the equipment. our a then cost with to supply in those think year, availability and these our think source leverage, there, reduce will can they're vendors equipment, the As down, off versus we I be parts have the and improve. again, prices the we especially and the we more parts perspective. we'll and and will we we from costs. our leverage for parts And And sourcing contractors better and
next line KeyBanc with of Justin Patterson Markets. from The Capital the question is
can. Two if I
channels cause First, how new the the kind broader or of here, three Is real markets secondly, you are thinking got over and over And how just direct-to-consumer, You've you've to learnings estate are there in don't building are you of that then it made staying thinking debt about year? the and markets? piece, you about the existing around largely really expand scaling ProConnect. ProConnect factors then in some years? marketing
you're any just helpful. customer would how learnings So and LTV kind rethinking be you of acquisition have around
Yes, sure.
are take XX ProConnect first, into We then we'll piece. cities. across still Let's dive the operating and marketing the the
to even be is deeper the out -- depth Our to go us the reach our offerings XX strategy for $XX building markets. is to into We continues top goal right think target. service our revenue million of
gives by that have been services we've the back platform maintenance them surprised upgrades, to we also built. customers, come to continue things pleasantly think also We offer more overall as And like And the kind use we HVAC will people to costs. our the on this our reasons existing rate, a you back repeat our basis. drive frequent or acquisition rather certainly more lower it platform, come certainly, will, that's customer if help of a and more help that as
transparency give home, think So go a skilled a and our to customers to us opportunity upfront of hasn't strategy of and not out is owning then of a the take pricing still kind own. for find on having changed. of We this hassle their the peace that mind of great vetted contractor
think So is we still long-term there. the absolutely thesis
drive in those CAC. really service business about continuing offerings, to lower drive to top of the repeat the depth it's XX build Before continue especially XXXX, continue experience, out markets, to the to
as conversion able machine into focusing like, perspective, a further we've continue learning. direct-to-consumer our to lot A/B audience As and to from our and last us to it a about, effectiveness There's on around by pricing. a general. our lot marketing new been testing of definitely then relates conversion on really advertising. work media been even year, dynamic I to talking platform been We've rebuilt was just partners. growing in marketing, Certainly, expanding of allow learned optimize we to our e-commerce through cost focus acquisition And through and we've
that. done lot of around been So a work has
the the I kind years, terms there's difference incredible of of groundswell an how to think market. almost we about been in now go four
to relates we're to so growth. at it kind I think on that's least bullish as of getting double-digit why back direct-to-consumer And
us been perspective Better, year we kind will same that From of helped real as year, a kind we've from going from of that retention strategy, we a well. think that help Good, direct-to-consumer launch of in as a marketing are lineup last I the a lot doing the to this did estate we Best perspective, think, product work well. perspective,
to are no questions for now additional [Operator pass it closing Tibbens at will back time. Rex any Instructions] I There this remarks.
operator. Thank you,
of mission our As changed. mentioned prepared the end at I my remarks, not has
being home a Our focus ownership. pursue reimaging our hassle penetration we remove in repair repair and north opportunity deepen strongly $XXX enabler robust home into home the that category. the have star and reach to and We home services to industry the for on-demand as the larger long-term continues maintenance to we believe billion on services increased home
Thanks financial soon. build We long-term today, and will and again growth you are to right forward deliver your taking again that a for updating the in strong actions future. performance to foundation we drive look sustainable time improved the
concludes conference day. That call. great have today's Thank a and you
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