quarter and external our and over we and Medicare helped Medicare million their positive achieved our with partners, in in start plan. cash to XXX,XXX for in million joining revenue about to $XX report you $XX beneficiaries the thank a today. us current potential Together and We assess all options I'm morning, adjusted in million $XXX coverage flow. year. pleased and strong EBITDA Good enroll
quarter provide our a will efficiencies the and year making the into competence full in and section. performance Encompass our in highlights more results his are At financial guidance. first operational with we our supports insight Jason our level, high XXXX progress
to more growth and The ebroker is thus tied more has agents believed acquisition of long leads. that directly the industry
matching However, can diseconomies the right this meaningfully quality leads traditional of plan often up acquisition elevate and leads. the scale, for costs, more to by drive due experience where leads scale of approach agents agents with cost quality economies and of believe the consumers and customer them. technology lower We to lower adding drives consumer
technology and purchase Encompass empathy agents better-serve for to these and experience consumers our allows our outcomes and platform, leveraging for us our simplifying proprietary learning operational business. focus to most we're deliver able data confusing the consumers for and important cumbersome while purchasing, allowing the healthcare By care our science consumers. what's of better machine platform showing our on process streamline to
and team share am and with you. tireless our proud towards goals progress excited our of our achieving to I incredibly efforts I'm their
shop coupled relevant. consumers to the for value number and the we proposition choices Medicare As of with so overwhelming. GoHealth Advantage makes both timely prove consumers health increasing can propensity ever the discussed plans seemingly previously This for and to have increasing consumers
meets GoHealth's core the select value providing Advantage consumers proposition that Medicare needs. to to their shopping allows unique consumers a that trustworthy is experience plan
personalized, a competent consumers platform, we where offer unbiased and process. no-pressure feel experience Encompass shopping and comfortable the the entire With throughout can
in passionate ways. of we must several distinct traditional unbiased brokers marketplace belief resulted from the GoHealth, all the we at At we This remain Our the consumer has of put a model our center in do. servicing is that consumers. in
differentiated how opportunity to this our and experience to some exactly in introduce technology. more about when our create discuss a a speaking bit like depth language common technology go to take people I'd and
start associates. with I'll our First,
ensure process and shopping staffing support the compliance. through agents tenured consumer end-to-end the models Our and
agents; We the Tier needs completes have with shopping understands next. X, Medicare and know of consumers shopping process; interests; multiple X, assessment ensuring Tier X, their teams and ensures plan are enrollment plan what confirmed will Tier and eligibility satisfied benefits their supports choices the and happen
Our quality and behavior processes the feedback entire to the audit assurance our improve teams way along from compliant provide teams. process ensure
Our product specific their This is tailored ensures preferences. consumer needs not an specific promote receives ultimately health select. to and compensation not plans insurance based on incentivized approach that that recommendation evaluation agents their to each is are and that consumers impartial and the
technology. to moving Now
the Our particular value that a conserving agent another proprietary consumer shopping unique than needs. effective being identified and consumer's many We've drives process. a consumer-matching dynamics consumer to more correlate at technology start the of market-level
machine Using and these identify time real in best-fit we to the learning matches route agent.
this matching continued this our a rate applying for have We test populations to routing. XX% have conversion and different when first increase in tests shown
consumer tool of on and leverages Medicare create insurance of that a purchasing Our consumer's guided thorough a our built to comprehensive interactions been and data Plan needs. understanding has millions in customized experience Fit multi-step that results
help time, about Plan recommendations characteristics, the consumers. decisions and right Each XXX This factors; provide Advantage plan informed allows help Fit unique we talk consumer their analyzes including the to Medicare through select to inputs best make plans of data plan for healthcare needs. and consumers consumer to thousands us over their sort to and us historical a
more more gathers data tool features. continues as policies, evolve and we more write add The to
revenue, and more directly proprietary to simpler outcomes. cash Our benefits efficient creates drives faster EBITDA agents a consumers, agent process for assist enables unified adjusted tie and onboarding flow These experience to compliance.
experience increases efficient simpler and process. a more creating automation, agent unified The
eligibility different many medications. everything to identifying applications with interact agents from sales determining for Our Medicare
agent platform, throughput able By and model. the Shorter lead and we're to both agent applications consumer call shorten and into our increase increase our these for times directly handle integrating time to in consumer. agent satisfaction
craft. repetition it to new Today, new their that But complete receive high enrollment. agents compliant takes agents for a hone to rigorous with training quality even
onboarding improving overall agents new Our standardized and for conversion enable technology throughput. our and rates accelerates will this learning faster curve
Standardization current the climate. critical of enables as and also drive regulatory shopping compliance needed, changes capability adapt us given to experience to a
profile on Finally, each preferences, and we other a situation relevant created including their factors. financial health individual data
Customer historical information takes provide our evolving will Our with to that to service relationship their platform and each agents consumer efficient more enable GoHealth XXX organizes this personalized into account.
adding laser in are to our focus plans value continue serve win-win quality available. options This the marketplace country bring the options on plans. consumer largest to while is and ensure a to We in the offering strengthens the proposition health we consumers highest selectively we new the health
set and competitive ultimately expands our participate superior plans and number they health our reach plans. of match benefits. long We and experience drive marketplace health of consumer-focused the have consumer that own in health can them than as enables model expands a believe pie consumers their member so plans we the This for marketplace to can unbiased consumers growth attracts broader to
can process and plans and complaints. plan effective with and Additionally, selection, our which minimizes in the their retention health on plans improves that are churn, to rely standardized informed ensure enrolled satisfied sales their consumers reduces
and responsive compliance being landscape. Finally, us our regulatory uniform Encompass the roles and to model to specialized drive agent experience ever-changing nimble while also allows technology, agent
the is backed Our Encompass through new business for health reset our foundation our by of redefine the and belief contracts. in value our plans to ability model's
an health guided partners, Encompass them enrollment assuring have dedicated shopping confirmation high-powered support marketplace secured culminates final and team with that We health access with health to our each initiate onboarding. in-house for process contracts plan nearly plan our plan enrollment to all and
technology-forward of also way The As a has contract. lower a efficiency see, already just operating through model the is financials making model paramount. costs. purpose, the cash new Encompass you It begun to consumers' can flow much lower our is than to designed with and more with burn needs
lower carrying collected shift expansion model, by of access greater the we of costs With first during submission significant and marketing of months. reliability volume economies per a cost the low offers technology greater and agent cash of variable to scale. supported lower deliver to every XX within capacity improvements, This revenue driven tools by percentage Encompass and season
the our value business, industry our approach position and are us model cash flow. consumer company. model build to profile of This unique the an has new in to business fundamental cash positive, elevated, the experiences of the in generating our enduring change differentiated allows Our as we now dependable delivering transformed and recognizes economic in flow
As will evolve first model that model full stakeholders. continue its and approaches we scale, the year improve for the Encompass expect of consumers, outcomes launch and to at GoHealth plans health
basis will associates, speak how on industry the throughout Jason company's take a from moment agents about future the to to want I profitability our headwinds partners. shopping us decouple new reach and we seen to with from thank behavior. macro business go-forward the a the increasing and Encompass generate allows
in fully our Jason we discuss. results, diligently to efficiency, been which very operational have time now working encouraged We progress, take show will improve are to which will by but
