developments Thanks. the walk highlights key recent some you Hello, market through [Indiscernible] I'm of business. to going and everyone. quarter our in
totally side. XXX. increased The to interest XXX of product the with has from start in the number quarter offer [Indiscernible] we previous Let's
[Indiscernible] In are marketing and addition vaccine-related, other with we upgrading to new also products. [Indiscernible] the products developed of [Indiscernible] that demands, including products, aligned existing have current -related, the of
with innovation. selling different [Indiscernible] We the and of general customer continue groups, insurance outflow products, side supply public promoting to concept coverage, the developing for
general cost For customer and are if insurance coverage upgraded can the pass XX; Furthermore, [Indiscernible] instance, up our obtain physical making users. to medical and could could more available examination. insurance coverage be need it practical of the -- cost-effectively. for our emergency public insurance outpatient effective general products the of at age for to insurance to include product cancer broader [Indiscernible] address possible
reinsurance [Indiscernible] the covering with hypertension, B, people and the addressed [Indiscernible] We disease diabetes, These CA insurance or health [Indiscernible] health online, sub-optimal as companies of indicators. products hepatitis common diseases chronic multiple business interest scope difficulties And the with industry's develop in first to hypolipidemia. [Indiscernible] such non-standardized of coverage. also with obtaining abnormal cooperated patients
premium has to in QX said, the three answering each for coverage. in CI to modeling housing disease co-innovations shifts increased questions, our low and with So can we evaluated in XX.X% greatly and The convenience the from XX.X% of sub-optimal products are being that by which interest short-term be optimization, -- six to individuals get scenario QX. a disease improve technology share
launched product offering. interest diversifying our in more outpatient saw XX,XXX We products also progress than newly showing QX, in
slide, channel talk development. On the growth me next and let our user about
buying customers products of platform, up million Regarding there through growth in our user insurance in second in outstanding base X.X resulting the quarter were the XX% year-over-year, our FYP XX%.
top As XX.X buyers the of people, customers range in the customer million to which of exceeded QX. repeat paying insurance On FYP customers R&D the in all the X,XXX number the X/X short-term Waterdrop accumulating million QX. paying in of XX%. has R&D And rapid purchase compared were in to of of increase about overall this of second customers, per rate customers. member of the X,XXX to quarter June, have between XXX repeat XX% are reached insurance increased among the
our results seen renewal. managing have positive policy by customers, repurchase our effective supported we existing and As in
lot the Moving of to customization. of on channels a
be prediction user in decline utilization that external somewhat lead traffic the Firstly, quarter. our acquisition abundant of is in in from increase relatively increase the in periodic in rates. [Indiscernible] weight would new channels third-party external second channels a facts on The to back
service has as time, the automatizing However, tools acquisition also intelligent customer applied which efficiency. improved same have we placements, applications, at our and
premium algorithm, and multi-functional reserve longer conversion Waterdrop care platform, pursuing long-term platform interest, [Indiscernible] enhancing in-patient [Indiscernible] conversion and the rate, new we to aggressive and real-time experience models, conversion, system for the let building the time, bidding user. to traffic and various as placement and user [Indiscernible] assess get illness the out. our may and user scenario services has [Indiscernible]. for our our our improve And the has on and our the by Secondly, the or robust participation they internal acquisition a developing about considering an traffic and request new we facilitate push is to user but forward filtering could we'll to Then been low compliance So factors no mechanics accurate user potential a to instead traffic, touches price to of that At of are scenario also for on media various healthcare connected our online simply acquiring Leveraging AI The and out complaint that have our job Currently, license for continue advantage segments. requirements standalone new the the were trials. -- on customer services, platform, to the lower-quality users. boosted major growing capabilities XX%. strategy new to data big what we been use including of clicks, medical about bring housing consumers. more for our specific a talk give influence balance acquired process me used interest RTA same steadily investments competitive or return system X% critical impact government-backed each API to age-seeking which platform, Such the our the estimate and retention businesses our conversion ROI could actively business biding house launch with the customer have in thereby higher-quality
At given So relatively health licensing. purchase settlement which services as time, fit their develop sophisticated our position platform, a new We leveraging to insurance channel provide up insurance the users can a marketing, [Indiscernible] insurance or distribution were settlement, a provides products. to intermediary system also in are scheme [Indiscernible] for acquiring the has set help management, claims and payment same and personal entry for our it by influence one-stop system, government-backed pharmacy the [Indiscernible] individuals insurtech healthy set [Indiscernible] such constitutes account that our technology [Indiscernible] and could and services design product moreover this patient supplement platform, lower and barrier housing markets [Indiscernible] partners the [Indiscernible], system system for infrastructure, commercial customer benefit that one-stop for insurance. Under to
significantly conversion sales. experience customer [Indiscernible] short-term in the of may channels. as that online per short-term in healthy LTD [Indiscernible] well our activities growth. customers, buyer, of interest enhance impact model interest sales to and products, engage our in sales our to user. fairness upgrade, the abundance expensive reliance of have gradually improve marketing strategy Especially the to offering, users, lead the [Indiscernible] our satisfaction, the in quality in Despite our our upgrade improving come [Indiscernible] replace retention the product to users customer sustainable that, overall reducing the the have as we This enhance more existing target first-time will will with increasing regarding first and with premiums, we month model plan the of cost-effectiveness, Now, the upgrading of some and for And continue retention medical considering order the lower repurchase on on higher [Indiscernible] protection a will a rate term. This could further that external online we near upgrade operations database. monthly leveraging our industry economics. and help do and will which rate our products thereby other payment. and products the premiums the or we
claim Now our services. onto settlement
efficiency personal is enhanced and combined interactions through improve Our overall experience satisfaction. technology customer with claim to our
the system Our customers they moment self-developed submit assist the that claim closure could settlement AI applications of entire online settlement. from process, intelligent to claim throughout the
It reached rate. model claim claiming January system XX.XX%. takes some of and has a calculation Our system real-time manual from the millisecond, intelligent the and of on flaws the the And calculation to accordingly includes system [Indiscernible] in vaulting, basis. such your entitled market. it's monitoring or adjustment data claims proceed the is the Obviously now the automatically to product a also configuration, or start an adapts accuracy each update of in support case changes The analysis arrows. only
allowing service with dispute process. team. upload settlement. can claim our these in conclusion personal our settlement and claim interpretation we In include for tracking, And services claims the Customer business provide addition, claims launched bottler directly in the to across of assist one case claim progress materials, communicate entire consultation of and our a the
enterprise [Indiscernible]. the So
cases As year, rate closure XX.X%. XX-hour for June XX this quick has of the reached settlement
settlement-related access services purchase consultation, CFO, we Kangping, think our with a financial second-quarter house now to We to full hospitals, that process to and also payment, convenient claim discounts. claim drug as will such other cover our turn the our over assistant collaborated [Indiscernible] performance. to call partners discuss with