day, quarter to Thank welcome you, gentlemen, year Good full ladies call. and Hansen. and fourth XXXX our earnings
would of of I overall the our reduction a the reduced a mobility was of causing number the spaces. of caused with that as implementation public XXXX drastic XXXX. of measures moving related significant since pandemic during around It overview outbreaks year a COVID an of and had on Last offline number offline industries population. the significant a industry challenge retail in period impact traffic other to people COVID for like and of resulted start-off in the
in has offline profitability. of the significantly of and us being determining both result of scale the largest operation, food single traffic terms mobility COVID factor impacted our With
bank lockdown operations quarantine year, last continues as of well. COVID the November power in week-over-week from from Xi'an resulting and GMV and of Tongxin in to respectively. XX% Chengdu November, and affect XX%, resulted quarter XX%, COVID due several and our experienced In mid-November which Changchun and notable per decline a impact October revenue Beijing of including fourth late early the XX%, from regions to measures starting October, XX%, outbreaks November of early from declines
When outbreaks directly of and the reducing of rate and our our increasing compared Countermeasures passing cabinets food to the revenue outbreak. the amount of day, the power location each week cabinets to the against efficiency prior impact banks traffic closure partners.
been December, during the surge outbreaks of and and amount operational throughout the to our performance. Beijing in in than last these these the Although the of a was after in regulations and causing have to financial continuing down frequency less a Shanghai quarter second weigh experienced infections massive public of quarter spaces. stay there Shortly severe significant has avoid year, outbreaks containment those increased home lifting population of fourth
these to XX% obstacles and stronger Despite As decreased a GMV device challenges, before. in December, adapting charging result, by and service emerge strategies to than we operations nationwide. remain our committed mobile our overcome these ever
partner better COVID XXXX, committed and model resilient of increasing During for and network contribution the We customers our values new fee to the or transitioned delivering the remain impact entry by to to upfront our operations notably we signings. of of decreasing use fees and mitigate partners.
mid-December, the Our active COVID the was of undeniable in previous starting sign search revenues we policies as recovery. COVID better fourth a seen guidance COVID quarter Despite than In from our have lifted. for recovery expectations. the our were mid-December cases exceeded in restricted
unlocking Once traffic particularly of offline the of here quarantine potential starting to started we February. to industry recovery the Since to are the traffic take-off the active full releasing see economy restrictions, China. is of in infections peaked that expected the of this food number food and off, and lifting offline trend has excited continue growth
vigilant remain outlook and long-term industry, that we While adapt any may the arise to are optimistic the to we in recovery the future. and about prepared general challenges of
were milestones. look with As continue it year able a achievements impact to back also filled was XXXX, we attaining to COVID. the new from We despite
Our banks POI and XXX,XXX in an X.X locations network million power has impressive circulation. boosting expanded significantly
Even ability were to to coverage, banks has X more and our XXX,XXX we COVID down quickly though our million weighed year. add able expand power last in POIs still
Additionally, across of as last XXX.X and million delighted we users of are level counties to registered have year. end regions cumulative reached the X,XXX country
team's to by out of we stronger posted were than pandemic, emerge ever milestones three adaptability, challenges to our these years. the us these able achieve Despite through coming allowing
can the ourselves We China have to the demand services of the in that and strategically industry. pandemic, our positioned ourselves our success customers recovery operationally during capture the ensuring even across positioning meet for continued growth and
made pandemic, throughout effectively two year combination the by last and improving key were of we achieve network more our network it able efficiency we models, and location increasing able users, operations acquire us our and effect, direct network network the to our of During Monster coverage partners. extend partners coverage for a expanding partner efficient have through the been objectives; to and has to which Energy
focused for streamline operations, hardware positioning same per us cabinet and CapEx optimize time, signings, reducing success. our fixed the increasing new allowed for have our long-term us to we our employees. have resources efficiency of efforts incentive lowering on by At These efficiency improving the and fee our rates
ability our significant While the confident been pandemic on overcome challenge in our business, undoubtedly adapt and remain challenges. to we a has any
and efficiency our ahead, we growth to expanding achieve drive coverage improve and will we to As look continue strategy. our prioritize
core fourth terms strategies increasing Now expanding go and our of in let quarter efficiency. our coverage through during me the our
of continue strategy. to where of strategy, First the is our coverage be one users expansion points focal our
XXXX base XXX.X user of end year. to million by at end last of XXX.X the from grew million registered cumulative Our
of by Over more total level total here of the country in out year, than the expanded coverage bringing X,XXX the China. our new and to coverage we counties XXX course our districts, X,XXX
experience, we service service course changing continue user XXXX. charging the device the to to customer necessity the users of way China, enhance further mobile a To our in life. become improve Our of has during fundamentally
a Last satisfaction customer that XX/X mini feedback program rate feature on new automated reached our on about and customers the We currently support quickly year, XX%. to allows common receive or support offer issues.
Our service the many ultimate efficiently and customers provide further with users our more industry-leading our our is existing to of acquire customer establish experience, new of brand us more engage ways help which reputation the one users. we
In reach service addition to the reach can also to have customers. our expand providing that industry-leading the experience, continue we of we to the scale foundation and more so
terms in We our healthy and during both year, banks bank XX%. POI seen with power have growth, this by power and grew both POI of
food and coverage during regions increase continued all to highs of as and recovery trend. traffic its worked offline have the lows in the We pandemic
will additional available making users. in network grow to our of wider POI Our range continue service locations, to a
the market-leading under quarter year. primarily our brand last will network our between to base coverage network the reached model our a driven service historical and POI XX% network to and effect increase continue same end as operated and POIs develop fourth XX.X% quarter increasingly partner As period the XX.X% model compared expand, our by of high become POI in the during last partner apparent. was of Energy user of continues to in Monster's XXXX.
two fueled by models. and count in the This our growing growth partner between synergy the is our network increase
when growing of We active previous partners in continue number compared record the partners year. during to sevenfold with acquire the network period the more to a than by of network at fourth same speed XXXX quarter
their alternative coverage, the an direct program partner location year, under of extensive This proven BD for model among further model relationships avenue BD. To effectively utilizing network, Energy widely popular to potential April our Monster's partners. network which them launched in gives partners expand network and increase program network last with our we has direct be the our to coverage
network partner all important. our after collaboration With a the influx new of new network more partners, becomes acquiring
that well. network of partner specialists have performance provide operational closely teams tools and to each operational the some dedicated as location monitor We post-engagement and of
partners Monster, them charging Our is for to achieve main and increase device industry-leading share providing mobile market the focus support industry. in for differentiator on China's us service Energy helping network allowing returns our our
direct to expansion, model commitment While our our to partner drive also maintains coverage network effective its continues our expansion. model
impact. direct been direct increase has impact usually is cities. to than impacted fact in, tends The model, frequently that more partners closure an resulting our the higher of our the model cities, is to rate small for in region challenging reside This tier COVID location within where the of in due
XX.X% As a result, of the the direct to of the as end the number fourth quarter. decreased of model POIs under
to direct utilize network and will the the either our two However, higher-traffic BD network continue direct higher-tier or our We models future. to Monster KAs, and model focus paves locations, the the more synergizes cities coverage. efficiently for model and its direct way Energy effectively ability the increasing model partner for on believe in
the expand to with the us Our through two conditions service. models flexibility of have the navigate challenging and need we our provided coverage
allowing effectively effect partners network network of attract users, from Our benefit more economies to scale, to location continued and us partners.
synergies promote two extract higher the have levels efficiency. We operating models innovating new also between to collaboration been of and
we both As continue industry. in to growth leverage to the we of ahead, the models strength will look and innovation drive
a the achieved improving in fixed were financial positive robust We initiatives fees our which and health expenses sheet. this during maintain is of overall operations, operating of Despite our able of flow our weigh upfront across balance in natively to efficiency. Next reducing amount impact profitability we the the down cash by COVID, our XXXX strong and with pandemic.
the find of efficiency operation. to improve We also continue our ways to
through incentives. of the variable our the environment also Energy decrease due execution the Monster for the of pushed competitive fees contributed less has the costs team, to of fixed incentive fixed significantly fixed actively over industry, ones which and use reduced to the which in
costs, XX%. business increase have BDs of cover than the addition XXX each we In of fixed efficiency. representing also our year-over-year end a POIs, reducing XXXX, At to more improved development
partner in our model model now of us efficiency allows leverage both to network program able and partner direct our to to effectively market flexibly as share. the the introduction acquiring each -- both BD increased direct participate The the of of This of our partners. network of network new they increase under also are
our and to the new of enabling to increase our significant This market synergy improving programs of the expand innovative team, be between and participated the POIs will the innovative As this program to number in efficiency last new cover has model. model continue under BD campaigns BD effective a the launch end of models. more proven to our In two them have in of and year, future, we direct presence.
has improve also Energy and software operation. our hardware the introduced Monster of to overall products efficiency new
bodies differentiates cabinets our of cabinets those Our visually with latest touch a generation from our peers. futuristic that of feature redesigned
redesigned XX%-plus featured The reduction to the have in reduction ones with newer generation, the functionality CapEx completely per last been internals for significant a and a in upgraded capability and assembly cabinet. CapEx. easier Compared
to out quarter, roll new design of During generation the to cabinets. the continued of starting we the next-generation fourth and products our market
of return cabinet increase the the and significant Energy their of generation deployment our current in everyday and millions Monster of of latest new attract generation investment. our existing our reduction is of and partners. The charging for ones, both help of and of competitiveness the The their and on rate increase cost on It experience the production of network ramp-up hardware network asset expand Energy effectively users efficiency increasing will Monster's rely also for will scale partners the of enhanced cabinet will needs. and
addition Energy software their they also provides hardware network support to business. the system and manage Monster with new In the better to to growing latest data systems products, from grow partners. -- our successfully need This introduced rapidly has
partners analysis, matrix, which as maps system new landscape scale competitive include their to software operations advanced Our network local such enable to our heat heights. and
and the improved our network manage partner of operations teams We partners, been our on software growth introduction of investment. the POIs return also and manage overall management effectively system systems management to our increasing allowing to supporting existing these and them has better The network rate efficiency. of crucial in and risk ultimately have on their improve
for providing charging we're on focus network China's these tools service help partners, and our and mobile market our further expand that will confident With software our industry. device industry-leading operation systems returns them achieve in consultation share
COVID's and and years better Energy and strategy levels few improving hardware has and efficiency been core has lockdown our of to quarantine even and believe efficiency the insight of was higher part our of a partners. in our the demanded new even always to be the efficiency with to will the last impact serving gradual improve progress, general we software of a operations recurrency level, the the normalization key competence. measures Overall, Monster in introduction full its products easing industry-leading in of
us and in fixed for presence, has continued efficiency These Energy expand better Overall, improving BD hardware costs, have market positioning our and introducing our allowed Monster customers made and significant reducing serve software new growth. us improvements to efforts products.
it Our impact levels this, presented stakeholders and throughout and within return pursuit to for peers challenges investors. remained of services customers XXXX, us our of operational excellence the outbreaks. apart of from COVID higher and year will with of and high-quality In industry the our our committed due the set resilient unlock partners, operation the we to our Despite delivering pandemic. has
us Our cases allow the of coming years second team's adaptability ever to infection in dedication out the Due turning into of three January, taken to than active recovery for setting in restrictions for China half in going our of and COVID the pandemic. February. marked XXXX. of of lifting emerge and growth stronger has these industry, December and point recovery the since a off number really The a in stage mid-December strong
looking per X%, of of today, clear also increased Also increased by consistent. GMV revenue In XX% cut GMV year-over-year. over our the the trend months is month-to-date second as power XX% respectively, three and bank first service XX%, sequentially. our with recovery into increasing quarter The and XXXX, XXXX, of by
we trends, the very these outlook this for Given year. are industry excited opportunity this and about
and Over pandemic recovery that more and KA a direct enter to high the allow the reducing continuing under network model, the past competitive model, will key expand ever. expanding quality increasing to operations three of strong done proactively initiatives through costs By our we a than health. POIS maintaining financial industry years, have number partner and efficiency our during the our of the us
and pandemic capture subsides. the industry of the to ourselves fully the once the positioned have of recovery effect We the growth
you China's will service we further ground very charging market-leading for value implement to believe excited the to are committed strategies pandemic about device our growth long-term sustainable forward, the future, and opportunity expand and to our the we in our much. to remain stakeholders. industry. lay very Looking are allowing We delivering in position that Thank during the able mobile the
the financial the highlights. will call I our Chief Maria, now to turn over for Officer, Financial
