book. we on aggregate I'd was on of deferments. on with than amount quarter, full you, deferral, update Slide an which had to less and At in the principal the portfolio. Of total million of loans comprised Jamie. and like $XXX $XXX interest was The in mortgage in largely or programs. total million Commercial of points consumer million consumer Thank in end the quarter. consumer predominantly filing. of environment loans, deferments stimulus customers. approximately were of loans. comprised XX% $XXX represents We are These significantly we in in referenced commercial hotel, or provided basis a P&I million $XXX were lower economic and first the deferment begin X% government and of the million deferments restaurant segments, of quarter were quarter end P&I at strength XX our were deferments various the quarter, Full XX% of XX-Q range this borrowers below to deferment at the commercial full-service $XXX the as XX% improving last from support which the X% well quarter our private the XX or wealth X/XX the activity and X% loans. $XXX total attribute to which in X% estimated down deferral end concentrated deferments million third through we and the The largely physician of the the of
We quarter. moved also payment XX the the deferral of due end period the made or due at have in deferral XX% not their a X% a of loans exited were reduction the approximately a in a were or we of a payment past have end that third only the that X% seen Only basis had performance status level quarter. while status. to at grace points not of non-accrual status another strong deferments, seeing those to exited have significant are have from
to last in full to program, we crisis such at who have borrowers have quarter Inclusive of X%, amortization deferment as P&I P&I was with terms, for range of continued modifications or estimate which we modifications, below during to September current work payment which end may of we deferrals. with total extensions. interest-only the provide the the end as impacted addition other been include these the low projected flexibility that In accommodations the loans of full remained
level P&I second earnings loan the of in COVID estimate of for a second of Moving in with each industries the aggregate, at also quarter industries. Consistent on XX had industries. deferral to We end sensitive deferments call lower-than-estimated third shared portfolio these a quarter. Slide the round these the the
was interest the by that slide, we the the closely normalized as on hit to-date, pay has with $XXX results our full continues mentioned hotel behaviors, the near-term. X/XX, in restaurant agreed. to we of deferment full-service revenues this the But see in had As of which to hotel change previous been as downgrades estimates. and the the continue portfolio we mentioned as hardest below customer a reflected and segment a well vast be and not monitor segments original industry do of million majority the total manage Jamie The continues to portfolio Despite the in the a of earlier. return principal
loan-to-value, well-positioned liquidity. strong have, We of quality the portfolio. and low guarantors sponsorship in-depth in These from the include however, conducted with hotel And we longer reviews are we properties loans ways. from very great with a in perspective, that hotel feel high term several brands
data, an There of inflow cash the and restaurant that are is signs cash of end As our million outperforming full-service using operating fast noting portfolio reopening not some seen compared it year. upon full-service April deferrals efforts based service were in has we of since our And levels. in pre-COVID million prior do to data. the have largely average have of at are casual XX% our It second $XX and the industry, estimate revenue restaurant have to shopping in cases, recovery restaurants. restaurants portfolio of round a we we relates quarter. $XXX any at they Quick Synovus recovered the worth May. deferral. customers inflow of center third the of And
customers improvement we grocery, due the segments. strength home overall continue to have collections largely during experienced last While closely improving discount of the our this to monitor pharmacy portfolio, the quarter, rent and
of optimistic our reductions early service be experienced economic to to and the entertainment oil-related trade, second short-term also as the no for provider had also tenants during spring recreation, to weather ability continue well the flow shutdown. customers deferments that the in cash round, as we the We and summer. much in Retail and industries as arts, inline seeing alleviate are stronger from recovery concern
deferral this these the extremely and flows monitor closings would and manage trends our industries. we are are and our affect within aware have keenly severely. will potential the impacting of continue positive surges mandated closely more COVID markets additionally to exposure in cash While point, quickly segments from to Therefore, would we these
a As incorporating a and our and a as a is including of sensitivities, that reminder, rate current well credit whether initiated crisis process as deferment analysis we determining as serves includes projections basis necessary for review forward-looking analyses. this conditions during burn cash thorough
what continued portfolio’s with proxy inflows, cash update graph XX, Slide as revenues. our cash call. in year-over-year improvement we it shows which on to serve Moving The consistent quarter’s last provides shared inflows, on for an a
portfolio During the metrics, the down settling we to with industry being improve up the being in essentially and with the as July, third throughout largely saw in August. These having well quarter, year-over-year customers our with flat X% conversations prior year footprint. in inflows then consistent are various from results we're X% June our in as
the In services, served for food differing segments for But other a have bases considered has there’s seen and their also we recovery consistent more industry developed the whole. adjustments K-shaped recently. trade, as services. cash as segment, necessary further to the of a the retail of some been basis which accommodations, COVID, improvements, scenarios bottom We've trending impact trends Results addition be line. the crisis that discussed industries had to within sensitive portfolio impact with making the our many and in these show within that to reduce flow having including their is more customers expense also were included to on note,
inform this programs. use portfolio specific bankers data deferment as our support to our well management to as continue We and COVID
Forward we've As transition business to my let I XX. a which highlighted close Slide me on and section, update, Synovus out
manage economic focuses maintained through proactively environment business three on downturn. the the in primary have current one, Number the front credit We XXXX.
about digital core this and our service customers, support improving expand our loan, with online Despite progress I've slides, good growth, and to our Throughout presented relationship deployment to challenges assets deposit we of on and relationships. new changing capabilities As in utilize serve the to-date two, previous new we management while XXXX, feel we've technology area. to and Number banking have approach continue the by the wallet of and results shared continued share origination needs. pandemic, under tools attract new levels the drive customers’ adding functionality. servicing accelerate enhanced and to our
experienced of our of with XX% handled up COVID, to well making year-to-date, XX% easier the changing outside us, branch With the in goal business digital dynamics number as a being do it the with is user and business increase of network. overarching deposits associated enrollment as we've
to and We the have effectively want and committed challenges capabilities. achieved enhanced success these drive other sources we new to to and Forward. execution marketplace. to to remain recognize positioned our years that the That brings efficiently current better grow we as on partnered with efficiencies area the we of program revenue, focus me third Synovus of to side when remain in the face, in existing We get and the fully we incremental win this fintechs of to be focused even new now come. of and deliver We this and
financial $XXX execution. an objective of income incremental original million Our baseline remains the pre-tax of for
of several to kick-off we and initiatives have additional while benefits. XXXX are benefit that deliverables rate the run We realize of these will beginning initiatives
we As the with of we fine to benefits. tune the progress and continue update timing size and will these,
program through the streams executing On to of XXXX. the implemented be $XX part we expense million front, continuing spend early the on with are work third-party
branch planned XXXX. estate with back additional XX for consolidation in on plan closures Our track office remains XXXX for real
quarter. personnel also remainder are that initiatives other headcount This cost XXXX these and in Execution portfolio throughout are the during flight is in in of as areas deliver Jamie a with as expenses, our organizational as on efficiency and comprehensive will program. initiatives reductions underway, reduction third many program well the overall noted, We additional the of in XXXX. avoidance consisting
retirement quarter, is during progress the in be we which announced and example third completed largely will Another fourth. the program, of voluntary the
have is than $XX mentioned, period and less a of approximately it an one-time have As earn-back to charge million Jamie of two-years. expected
remain million overall. execute generate overall we ability We And details $XX up savings will continue confident we to in the to further efficiency to update on program. our as provide in organizational and
we continuously and gauge will management underlying As evaluate of noted, timing size the economic to environment program. the the our overall we expense previously
been more of progressing $XX of efficiency initiatives with to opportunities the the million with on While pre-tax were during confidence revenue we range million. identified that out continued the we've $XX diagnostic in are phase, income focused the gate,
streams. have initiatives begin potential as We repricing as revenue work value through the and to pricing teams analytics enhancing program leading have our to basis. creating in continuous efforts. of These kicked-off efforts on retention for sales enhancing tools The products, enhancement and these the well and customer XXXX capabilities dedicated the improve and solutions are adjusting and a
we and As the complete in strategic that those roadmap With programs phases, let the additional over changed our execution commence, will comments, and management Kessel. are we back all me it turn plans. flight longer to in part term now have initiatives which of