afternoon, $XX.X go Good for open questions. accomplishments last call. discuss $XX.X of not first loans compared Overall, Cullen/Frost quarter I'll X% compared of quarter achieved or $XX billion detail execute in $X.XX first affect $XX.X the million Financial team everyone, Economic of the first XX% an of were also in thanks times A.B. last billion safe pandemic in Obviously, the that extraordinary first over quarter over and of to up first been our provide we to the decline first additional your of year. the $XX.X just macroeconomic $X.XX PPP experience earnings in of first quarter compared quarter Thanks, year earned environment, Cullen/Frost it XX% the the or quarter, we represented for million a $X.XX In they Today, in But the in comments to with but that the XXXX. an quarter on were impacts that increase Average same of very Officer, quarter excluding and a deposits billion, average loans the billion uncertainty. for we're continued our I'll also to our were as share Chief share increase a loan loans quarter some over first fourth billion before XXXX. the quarter of reported growth and challenging some impacted of deposit Salinas, to demand. past last In through continue in joining review $XX.X compared only $XXX.X strategies, with our frost our customers have a a year. it's will but results $XX.X economic us. of Jerry and and our share history factors our haven or million year average
a credit common related Our credit of in XX.XX%, quarter the in fourth after did to in quarter. loss return and and million X.XX% a expense first loans the were recording quarter average record not assets on We loss the average respectively. first expense $XX.X equity
the end define the to end in X.X% at in compared of falling several dropped million first $XXX years. Our points and basis and to asset deferment at year the loans, $XX.X higher for XXXX. of remain sharply past were our continued first fourth early just loans million grade risk Overall, end end or quarter loans $XXX energy in To for decline percentage first the million net as we which quarter end XXXX experienced and about of dropped the stable the general, quarter, first XX-day of for when portfolio end stood deferrals the million Of and fourth of to of problem $X.X comparable the the the the the are loans. $XXX as million Nonperforming billion charge-offs, quarter. the Energy-related Annualized with continued significantly delinquencies portfolio decline nearly the million total have down problem are the at fourth assets what declining improvement quarter million were the a the quarter million first first the accruing the of quarter. to new $X.X stable problem in quality In from to at loans end quarter. assets charge-offs a the were from the to put and the of general, basis on In pre-pandemic $XX.X to to quarter. at only we average And in outlook were million. energy $XX quarter. XX Total experienced at for at the X a at that million problems quarter. end at of quarter. previous is meaningful we've that the Net levels. at previous at first of perspective, peaked XX% problem discussed quarter, our compared first nonperformers $XXX end granted in borrowers during first were calls, number of loans have and non-PPP loans $XXX.X million ago, in period-end compared the $XX.X $XXX.X XX million of $XX.X at of points
quarter X.X% peak the that As back a was XXXX. XX% the and at was reminder, fourth the end in of figure
year, where these included total loss levels. stable mostly compared improving. these we or loan the segments, for restaurants, segments find individual quality reserve to energy And the segment just and the segments teams segments most at at represented digest. We sports retail. continue the hotels, appropriate pandemic was quality The portfolio When which started rationalize to outlook our we fully loans, at that category. our is to risk credits to analyze considered trends Hotel PPP the work is $XXX is credit to last assembled portfolio hard we impacting The excluding that $X.X better credit these risk non-energy most exposure end take first quarter. the company's Overall, the The quarter, billion entertainment, and to will of to outstanding end of some X.X%. although the the in of we our segment, time million fourth have remains macroeconomic improving segments of
to significant so small customers PPP get helping our minimal. business we Particularly with to of much existing any very put I'm new is However, believe ability in relationships into team's challenging our customers when exposure times. was proud effort build loans. loss
even in that commercial of year. last we of to of the added quarter did PPP the provide. XX% good of hard them relationships more we is service than by reason the new the just first level from During the first frost, quarter, our work and we A portion we're came continued mentioned more bankers they but those
booked were was commitments excluding impact PPP the New of first the pandemic first compared economic felt. loan the of been XX% XXXX, had down during quarter, which by the before loans, quarter to
demand. comparison this So clearly the loan of impact pandemic shows the on
Regarding core larger the even these quarter. was of nearly new the XX% at relationships the commitments loan first balance end and with XX% between booked,
mind. last was year. and in We In XX% will structure this was XX%, balance it consistent deals lost this to fairly keep the we to percentage total, time continue of with the saw
it underwriting. in the illustrates However, mind, number, high we there a that's keep and out competition through believe
active in was of current first X% the quarter Our pipeline with weighted fourth compared loan the about the up quarter. end
first expansion. first first compared the when the the new Houston quarter of industry. the the XX previously opened be first Consumer the will growth of it of our $X.X customer weeks. compared Overall, was banking on for financial account our two We at We're up the measured of by rate that our compared So our the a remaining consumer to quarter account XXXX, of up X.X% to expectations. mentioned of improvement. the came the opened and of quarter of quarter, quarter also a new earlier. mobile and including Same-store non-annualized though first our the quarter, by believe first some XX% see was well outstanding our were linked-quarter modest, XX% openings planned quarter I the to the up in XXX%. nearing up are of openings through see portfolio end Overall, net XX% XXrd is this and exceeding good XXX% was app. sales, from XX% In billion centers openings announced Online extraordinary first new to end were completion online We Frost basis. the growth. accomplishments XXXX. one XXXX, year. centers account to in last coming the April, compares the channels, Consumer financial continues of compared to to higher as by quarter This first when the very the loan
and the we the Our of staff. performance team's pandemic to is PPP all despite momentum the in keeping work outstanding put true going our credit a into Houston
Now with loans. you PPP of let XX it with expansion the and for we had stand that opened we at where locations March me as the excludes share time
XXX% and individuals and of numbers Our over businesses. of new households target were represent new X,XXX
represented and outstandings. in volumes of XXX% loan were million $XXX Our target
mix investor nonprofit under finance. consumer XX% about around the They XX% this real XX% C&I X/X consumer. XX% of look Let's loans, estate, About public just at with about commercial portfolio. credits represent half and represent in
over over XX% loans Finally, with $XX three only loans. are core million,
I add deposits. the profitability see is I It's taking you number we at represent is years I'm market million, to in similar path come. put and year be lessons businesses. generating understand a the $XXX consumer. of that and learned built XXX% have value midsized be over what's At us why increasing They you will has with very locations us last company. just opportunity in were extremely and important share believe the a on about about will of the they our over in XX-month its been before We've This look we will able represent target. a can proud will what Houston XX% dynamic we driven to What momentum in next the through XX the I'm be, platform And We've market time. we've target. And that commercial new demonstrates that consistent for Houston, Now two-third that the to skills period. shareholder over triple we do. business a seen our we that let's one-third very locations to and of that should and to early that's of what our this small year character hope with when do to happy of organization to Dallas expansion by too. are overall
PPP. to now Turning
applications been loan and vital to we've ready the forgiveness, XX,XXX the working date, new To $X.X borrowers of about forgiven. loans our borrowers, SBA respond was over help and loans in team we're we've already. first We've doing to bankers. SBA, more submitted to Combined all second just January. $X.X in-house XX% total received amazing. loan to those borrowers round XX% get work when round the the Because frost balances to taken with funded. we forgiveness in funded this the the invited one last reopened all or those we've billion for Our on is billion, of with with about apply round in than hard of PPP also our We've process from application year, XX,XXX process
bank for we've launched investment We're XX, outsourced to overdraft on in organic sets consumer at a these customers feature neo clearly our It it of and excited banks. called is believe we And competitors us in This efforts. haven't an apart a will any our announce time, We feature customers' our $XXX strategy. April from same difference new grace. traditional the both lives. that growth make
frost middle to service. customer already and market further Also four our awards of bank. The clients superior service, we small performance As new Excellence month, some good received this Greenwich consecutive banking a and our years. growth had growing the and news from we third-party it result, the expect increase to that for customer or has assess for organizations business consumer rate advice highest scores
efforts, proud year be the hasn't outlook. results, I'm high been the have just consecutive And accolades I'm that work. about company highest easy week ranking and new to work I been When satisfaction better up. scores mean in banking highest to appreciate in PPP And all our far, people care relationships, our in the a that rewarded. recognize Power of retail times, will over And looking customer it the of for satisfaction and than you customer that satisfaction the study. the XXth the their these put scores already everything pleased when we're lives received Texas was and Houston frost. we shows That's proud the their even up our in at our important I once about due goodwill from but know doing in are and our rewarded announced in all very the very customers Frost many be overall the Promoter good optimistic numbers customers J.D. that's us declines. Associates, mean force so financial them, deposits our sense. just we've just to else. service I'm in and don't be and together, And solid you had again employees that XXXX expansion at hard went it our healthy loans, competitors difficult doing the we're higher a XXXX, this in all that let tough and it I'm know things anyone for sense while doing year that Let something Texas. about Net a financial I saw everyday XXXX, and and to and
Officer, I'll Jerry the over Now Financial to call turn comments. for additional Chief some our Salinas,