risk years the which was going the walls actively simply of the – of to on ago mitigate and management really left manage our had [resided] an a really now, facility and shift client historically program. was programs, was hands initiated, into that risk within It's the been mindset clients' which which Yeah. it's eight attempt management
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happening out the that's field. in So,
engaged management to really case a experienced the that On obviously, actively nurse goal return-to-work organization portion in from shift manage we've, third-party a being back-end, in program. with The program. has in of to addition, we've the return administrator, claims impact larger that our in to moving a work medical claims indemnity the only a active significant benefit see the to had we
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this the programmatic about, that and that grades strictly So, enhancements really seen the the of to and through sort that we've we develop implement talk execute. so ultimately scorecard million is worked we've that $XX output hard benefit actuarial benefits those
employees obviously, with as help work there and goal and at employees an possible and managers support, the work manner. materials to back-end programmatic our administrative a line and their back the And safely the XXX% as So, in to is on and to do – our staff claims get folks then, our to possible. and clients appropriate and provide soon them safest remains it's the educate, perspective, continue safety level both to as for the training and our from manage to job those we'll
ideally that be record there of expect these to ongoing tail relative going get is basis. programs, and longer a as a smaller but given go-forward the it's those improvements a on adjustments Sean, actuarial implemented. would say, based on we we've I'd that smaller So year-to-year assessment, infancy The of
experienced severity and of down, said the of completely year our the XXXX a claims like you that having insert upside all we that turned scope frequency, got Now, right. obviously where
we previously. in we a had claims. a significant claims COVID-related decline that non-COVID work our of Of have never number Interestingly, course, comp saw we experienced
just is resolved the that developmental guess, actuarial ongoing raised So, good experience from and perspective, the XXXX of into I that XXXX expectation incorporated we on claims typical basis, our But, go-forward be claims. incur assessments. into XXXX much, in much those similar thing that experience be I that that a than formulas some quicker drag a obviously, certainly there'll and did point will
But our you programs, keep fundamentals strive and the comp of really safety worker work sure. apprised we for do and that. foundations improvement. we'll of ongoing That's for So, to as