products I'm these Today, of and are are the of we unprecedented execution customer for morning, see thank Good to joining and proud teams strong reporting encouraged everyone, and services. results quarterly times. amazing for our we the our you to us. demand
lost business that to of start been side to extend with of not on someone of and the have a From this the to all the lost we have financial those are the we with are virus, the as guiding focused mind. in result people who or COVID-XX continue sick we've crisis, facing pandemic. fact our two sympathy suffer hardship goals the However, very
of customers while a only They and home. certain but would results we possible; in to evolving employees the living supply ensuring their the innovative I extraordinary. out the reporting and enthusiasm unrest. adapt the want to willingness not moment, environment effort hurricanes even for we tremendous through manage frontline this purpose to company. our and and to without are continually health experience our and of for safety are much working our First, navigating impacts the The employees Their not be technology. has been as civil stores, employee employees our as of through second, strong, making facilities we lives all chain as customers energy customers come thank fires, our in and pandemic, our and commitment the possible enrich of today also
For reporting year. of X% second our approximately which of last second billion, quarter, are of quarter is growth the revenue $X.X from we
despite were the help opened the the at appointment-only large work, categories Our to throughout materially biggest Trends our especially quarter, shopping, like that improved stores stores learn, home, appliances home tablets the and people Enterprise benefit and growth by that more theater X.X%, experiential fact $X.XX weeks and computing, were sales year. our earnings shopping. last six across QX, for growth. connect the categories compared comparable non-GAAP appliances our was share opened that Products like of were we most drivers cook quarter. sales $X.XX for per from of as first
fitness and activities categories and such equipment. some sustainable for digital as saw very at-home fitness, camping also of outdoor We demand equipment, newer health strong living, digital our
our growth. highlight are sales we experienced relatively extremely a supported quarter, supply environment from ability to the first by Throughout a which While our inventory digital categories they in moderate and around standpoint, revenue expertise chain. in our curation our small leverage constraints still and number relevant did mindset categories, today's of
product stronger-than-anticipated we for the demand than entered expected open quarter, more our expected. product stores as we constraints we as in constrained we the shopping While availability resulted
Turning to profitability.
to associates moment model consultation with open furloughed On reinstate a to an lower non-GAAP in XX, beginning pandemic uncertainty to that rate result That We XX, almost April operating our lower to At a in materially evolving income stores and in-store QX time, response expanded across the SG&A operating by basis appointment of advertising points customer expense. direct take last in hours the line SG&A, to lower all quarter. later, labor our store prudent lower stores third our service incentive we curbside of QX than shop of but decisions year, Matt we most the an as shopping. stores balanced we be to increase our but as plans offering June welcoming recap with of of last provide the the a in had only stores, Our started the to of of half U.S. the we X.X% short-term at and in-store to for almost I no more XXX from only. XX,XXX in June XXX approximately customers returned. due would like for detail our were is of expect will into ended model. is costs customers QX QX, The began operating by SG&A SG&A in spend. part, without we more appointment evolution year's back add and shopping. level of model. allowing expense not sustainable customers more At
sales we resumed adding in-home provide the in-home like repair, installation to we our services resumed delivery, and also back consultations, other We May. previously in had
strict at compared stores, total revenue first the QX, our of years' we of an QX. year. XX% we work, returned protocols clearly approximately approximately hours start period To than have Prior period also safety of customer strong requiring Throughout were same and store fewer equipment, shopping last patterns. as sales last associates. XX% this for capabilities. to and limit shop, XX% reduced the strong we’re the practices demand, of social of protective we customer customers remained this to and can in our swift demand want furloughed seven to customers adhere quarter, in from capacity, retailers, weeks including time saw than distancing As last grew experience. two-thirds with to the at customers value we to operating and employees and continued to ways This importance really use considerable wear approximately weeks match hours, demand to our multichannel Then, in year the customers August, have many proper in-store Like reopened behavior last reopening, that follow mask. operating underscore retaining with we of and demand three now learn Trends have the product buying for meet the cook. special we up pandemic were approximately sales XX% increased the the shift across
QX is period weeks three for let seven grew our online online when for have be year. over strong, For domestic to it Even what for the choose growth the approximately up XXX% revenue shopping, provide sales last last same quarter, XXX% best sales fact, in grew revenue from of online extremely weeks online to year. first We works and options continued very stores are last customer them. customers XXX% in continued open believe essentially the approximately full Domestic August. to be that strong the of quarter,
free We delivery, to fast home and from are continuing provide pickup and expect like options, online buy have customers in store. and come fulfillment to all retailers
to We and continue will such more. course, appliances, installation as And in-store provide equipments with consultation popular remain your options. expert also in leveraging curbside of TVs, home a fitness our digital experiences consultations, great chatting to an of pickup, digital or like and experiences home
and of to stressed half the pandemic, across all made the During we first decisions models that these responding year, operating safety. the
while we recovered elevated showing made we still new for traffic, growth safe indicated made seen garnered more and our love that more our number the add Although, importantly, decisions more would have brand the some the the customer in employees according likelihood customers share the we that contribute reopening. early, has than I them will to are revenue. than Most we customers we feel to new since to time gave it the credibility in closed new stores In believe prior we were QX, customers. our of and period. customers. thus is customers higher surveyed return our a pandemic, right since largely XX% over to temporarily while of year beginning of And these and data, that share up
customer starting be and and structure pandemic. even the believe how will some control cost I'd to interest shop provide our strategic us implications still behavior we forward, is digital and permanently employees. even in concepts like to expedite customers has three the from is environment stronger. compelled way will As One, allowed be change accelerated well. planned changes model of operating that emerge to supporting our this evolution into the best that to want. evolving our in has The and time shopping with us evolving up operating to in customers set It model insight some puts structural approach, of look us our retail to entirely and they permanent we changed a and more as the of pandemic is
has needs customers, opportunities play to customers will reality technology contemplated that vital using role needs to strategy our lives Two, important. of our not flexible tech vendor both follow. as people's crucial and address before, the technology and workforce ways more a for while an life more in partners. for through Our evolve people. to need to a even embrace people role to enrich in in our are due our never is providing and And playing we lives result, also And bringing a their more technology pandemic. meets been Said they three, lead, differently, purpose way is the in that to never
investments. and you have our strategy of as across both our extensive business. help throughout pandemic digital our future implementing and These the As for and would assessing the implications operating course today and been change our these are we our store imagine, decisions considered interdependent, implications will are design, future concepts and models have we made
are flexibility standpoint, more implications to provide examples responding plans by way from we our at several has quarters. strategic thoughts the From evolve, local level. a as have over a the the tremendous here but next been initial enabled the will impacts in some We on pandemic been that store
if situation localized and respond data productively analytics consultations Using This activity higher services and that also especially stores It hour historically. certain has us an will operations effectively be to only. exactly how us as to the virus data our result much customize leveraging flare us than over local quickly to for are to opening customer allow and allows know pilot necessary. a expect and be like various we been But analytics channels We in pandemic, early to is will should for important via of shopping time. digital the up markets. is it the sales it too of earlier
use As we stores we way a result, fulfillment. are the for evolve starting to our
will For orders, and example, locations and These our should to to ability productive out their positioned year-round. store a will model. be online partners ship model volume. us more month, more XXX next deliver delivery. significant approximately locations for Over but be will next-day volume chosen ship were still time, same this handle to allow carrier a pre-holiday fulfillment stores help out proximity space, we piloting to and hub support from All significantly to ship
third have physical additional flexibility orders the population online locations for and We are add more five convenience than covering also party to XX% miles. and more within now to XX,XXX, pickup customers, provide continuing of for
XX in early our the the and earlier employees and who beginning the our employees ended the to to evolving feedback to a relates After the received hourly wage. wage all structure starting structure more and To at a of clear investing this supply pay. we we to for Since August beginning ongoing Investor it pay X, are had chain for incremental hourly incremental per major by ago. year consistent store Day of were implemented evolution a reflects pay their elements On below the X. workforce, leadership per incentive appreciation were the incorporate pace pandemic, our March As the compensation of hourly compensation month result The hourly hour pay and across third from $XX a hourly step at of people, the stages working new X% flexible yet retail our August per hourly first associates increase introduced field appreciation employees pay X% started starting took we and increased We in that replaced raising not the the store employees quarter, country. short-term rate level. $XX employees and and predictability an pay, hour, $XX is increase, provide hour.
the assistance. two a For short-term of any totaling of year. part-time of the help the founder, virus. the incentive for full or who are the benefit funds with $XX meeting more worked and to field second with reinstituting we've become million, the leadership back established Dick corporate financial employees we one financial emergency programs half Together, those general ill employee beginning Schulze have and than for employees, our pandemic, in partnership with company for Since provide our we've compensation
evolving based on our our serve consultation employees irrespective channel. agents. Geek way examples We Squad few are to work customers, of early also to program we need A the position include and
As the know, provide In-Home you model appointment were into most a to technology pandemic. strictly homes operating In years comprehensive few to in-store developed consistent we individuals, free we that consultations. of time, respond program trained May, ago. we going the launched highly adapted who Advisor of At to program customers' our as engine, an our
for As result, the needs across or more stores, employees phone free depending with in our has Advisor been all with And homes a advisors, customer. in now tiered model. matching the channels preferences. We by program have into a provide they employees a on consultation via customer can and of which opportunities system provides In-Home consultation worked more chat,
support support variety of and a crucial centers, many in needs. Our to call cross-trained of Geek solve technical Squad in also customers Agents chat have stores, been to providing are them providing not our only to work customer phone
deliveries way stemmed from flexibility from are making response our home who stores. of are XXX I of our same the showed increasing to example the largely we workforce pandemic. just is the day Another employees store have of our examples The our customers to
Going sets employees be by rules is is lead anticipate forward, work we flexible foundation store ability adopting expectations associates existing which customer opportunities customer technology but employees From to additional provides only for up to is that scheduling of saw now, additional wherever the year. we a develop gain eligibility workforce want. with, downloads rules. that leading by skills-based to Overtime, and through double and which our able a be a few including to how examples share flexibility. on path their not building accessed training pace a I'll in primarily customer the experience customer showing are to standpoint, compared of app, changes safety our strategy leverages for keep a digital. whenever in and multiple our are to skill model this approach last number they there to will the and fulfill will Right
in-home This and the piloting need including share for with live an critical during environment, virtual is to capabilities. especially opportunities and abilities We assistance our increased consultation, blue-shirts video. consultants remote for are consultation more current
our on expanding their the phone. use also camera the customers using easily the are of right homes experience, reality products more shopping augmented We so their the in select based can space on own by in
that aisle times high updates in are for checkout they for for lot piloting involves This pickup the digital and functionality in customers will the for waiting our curbside are adding provide information checkout self-service parking in-store fast, traffic orders. will for experience, that contact their a and about we and we display customers. low experience, minimal is are And curbside SKUs. allow a For process convenient selected when
app capabilities are other add higher frequency, drive than which continue We in retention significantly personalization all and the will features to and to opportunities, digital to of app channels. the
is in to the relates is health. third in crucial pandemic, of a it one to the our technology As role of the lives implication ways more which playing related
the Health, and even live helping unique to Buy become responds the with particular, combination world concepts our seniors touch tech in relevant digital more independently our like as become pandemic Best on more has mainstream. Telehealth more health, For of and focus
providers, expand our of related well area help President big and tech help innovation customers as a looking assortment IBM Healthcare recognized in the and continue pharmacists Best intelligence also former of including of this Has technology defibrillators world. recently Buy acquisitions. automatic both suited she We ability team, more has doctors, serve designed Deborah where our and is We to who health health insurers an deep start employees CEO leader thought Health, will organically in Deborah She and around to researchers, products than known consumer-grade patients artificial to Health the the care bring businesses Watson running intelligence and uniquely where innovation DiSanzo, the Philips we in new and of care to see announced helped health She's experience through care growth in are offerings forward, navigate. a XX has of years drive September. their data. to of market. artificial at launched better to intersection the leading for a experience demonstrated health she
We lives. bring health home lead help into the people work safer live more to better, her strategic are our excited independent technology to to have and
I prepared in to commitment about inclusion want conclude Before and my community. I to diversity remarks, our ongoing talk our
across powered people always reflects belief the diverse and fosters We and of us perspectives our invest attract inclusive the striving and an that make that communities better. talent the most We're culture by matter are diversity to all in organization.
to self employee and each Our culture their experience authentic of human work. beings every to bring inclusion and supports values true
wake human Equality. to of for And Floyd's a Employers for to comes creating racial Teen its and force We've We We've named of and and death us named the communities to address our visibility the action unnoticed. have the Our more meaningful company taking a provide and for the to help created Parity.org's across on Buy will committed Best the us Forbes subsequent the partnership to we're to Work America's Best gap better change injustices. not doing than also Internet in Best bridge help for the rights year, in near women and in disinvested LGBTQ diverse is that In campaign computers divide of in committed digital XXX And it recently teens corresponding George provide one Magazine youth best when public-private and inequities of companies Earlier gone country. the will named create were Women. advance. task to efforts protest, a this future. Place thousands define the new one to to Connected our state. within to of leaders called us we Minnesota home opportunity commitments Tech Centers access list also
of President that QX In public or at open person founding as that and is of least including to higher, of an the at level color. signed every financial Finally, one interview role delivered commitment color we in leadership strong very have evolve. of This Vice Directors. the continues of results to on ParityPledge Board Parity.org is in member the we environment qualified for a conclusion, C-suite people a in support
entertain connect, home. We people work, learn, well need and are clearly benefit for from at cook to and also the seeing executing
future full drew Throughout an ago of five vary one uncertainty it decision we Clearly, the the months confident down revolver, furlough decline dynamic been by company impact total of closed and stimulus emerge point. made customer to before. a levels associates reach back around shutdowns high have the amount operating our were saw only environment, sales Looking and economic much government still stronger the pandemic, stores that difficult traffic, we we we at outbreaks, will are unemployment to remains sustained efforts and we that XX% even and ongoing industry. was than in our that
our clarity of operating model cognizant will the to purpose At changes of investments. which guided guide We momentum, our these encouraged factors. continue has all and we are same and by are time, our and
technology through ahead. our is relevant adaptability been, ever Our more we purpose to enrich regarding than and are has confident and opportunities it execution, lives
will over We continue on focus invest and customer experience now designed speed long-term are that the to in that safety. and choice, to capabilities provide the those
the on details turn to to like for more call would financial I our Now over Matt QX results.