morning how want Big all everyone. and start by accomplished to over saying has Lots Andy you, our team Thank quarter. proud good of am at I I that here the past
the our XX has been we we see all grown proudest days. an COVID-XX Across how I back of to it of come which of past results, have game areas responded in unprecedented will We our how have but in certainly which our moment, I business, to we over with the as are am financial pleased ways to and stepped a crisis have up many inspiring the organization.
During we become have more that nimble. time,
and possible. a associates, customers thanks environment emerge to as of store commitment our have importantly, the We we safe our in and most leaders as DC to incredible new continued have seen serve
to look to decided significant incur areas. and stores, with and to quickly our to focus those do communities had and out to first serve didn’t actions need was liquidity would other our navigate crisis all to the and end, we realized a fund that our on We Family to to knew We to grateful in the to services of We that heroes associates come the and last, third, have stakeholders. Easter than particularly working with and our the quick our the we give veterans. communities; we team; the right to now, on our do. a The continuity things on event along that additional military country’s our that We hatches and of began are it feared. emergency safe. that priorities: knew much fourth, also would been were decisions but second, expenses batten break. We March, has to medical, next the in and safety they decisions; each stronger. hesitate for and these and active less health In as been make would that reasons lean has our objective of and sure opportunity we all responder we business successfully down communicating When precedence; enable imperfect to aligned were that support investments cancel stages would key some that of for often of cost, associates well-deserved closed business disrupted Friends we five us on our focus associates unfold would carry other first, result a and Day to take the all later and we this would crisis we and make in need savings our in and customers and associates, think to customers and would safety crisis we keep that navigate customers to regularly
to ones our our e-com remained and than penetration loyal and serve scaling have through been to many particularly of ever we rapid new have customers the stores business critical dramatically, more open grow seen as e-com Our us has BOPIS.
and net team been has we strongest in of earnings posted underlying great many our grew which the job addition, our In approximately a by XX%. quarter many, result in did managing a expenses. years comp our The
the commitment those giving also thank more for want non-merchandising been months. I Before thank with the merchandising being associates dedication I this our It us to over every past has some on truly way step to and to vendor crisis. and their numbers, color remarkable. of the for through partners pause all want
As sales our part quarter to heavy know, you slow in a got forward of from in off all activity pull driven start a by in January. February promotional
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many was make pleasant. of furniture these more quickly However, business as focused such overcome experience in carry as spending the their products stimulus and seasonal categories higher checks Many were lost customers on stay-at-home to margins. received and
in basis extended food quarter discount. rate. alongside good in temporary job enhanced which gross and $X the expense the rate So, beginning last and costs, helped June was down wage shift approximately very a in margin during year’s associates mid-March, with XX% first in-store despite uncertain quarter expenses this consumables points have We did The included the these for and mix categories. the associate our volume from XX to a DC improving recently per margin offset points managing the times partially significant rate incurring an ratio basis latter heavy XXX increase we additional of hour effect through net lower
additional costs Additional our and protective to other areas stores to centers basis and with costs steps. in on personal Even at included, year. for protective as pay cash distribution the also able an bonus disinfect last EPS ongoing register our and plexiglass $X.XX and these an compares of shields we our equipment associates, achieve as quarter, clean were which to well significant $X.XX installing
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into and the differentiate sound customers what margins, is today. our to closeouts months we mix and further lean want provide in consumables our will Food exactly need merchandising come assortments structurally the to stay-at-home customers. assortment and value our with our ability Second, our
than past base have size over have initiatives, an support that more who become that team months. on And in rollout Star, loyal have has customer Next, we and we track. finally, learned a effective the more the we of ever further strategies where crisis. under remain the strengths outstanding have North These key our of even during will the existing pursuit increased Operation
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full We are the and growth even easier them. excluding out big our strong have store other XXXX. offerings growth value business e-com quarter the that April e-com continued to deals. yesterday channel. programs, from the making find to in with for know last much with expect Through customers and continued Alongside and see launching breaking our buy it We year’s highest in was our time. throughout first the since signings BOPIS totals alerts included, new these we year great profits of clearly the QX have business, we direct the calls in-store volume in closeouts, love these sales exceeded platform BOPIS added
making better delivery options. we payment with meaningful to addition, experience expanded are the time In and online improvements search, reduced
accept pickup, April, throughout call by world. added of the Pickup we grow soon been very has we to over able are to furniture in quickly cards We months. and the customers. received important popularity has the options will new to Leasing, believe Big option, assortments, sales gift our post-COVID-XX the and in our we see available demands product exploring which Store and LOPIS, our platform. accelerated online in will with it, well other furniture. program Easy be services And in cards next meet pace to and popular a Lease up an and we we these shopping the step e-com Lots’ Instacart, for added experience is The very the both larger we for For very be that customers’ delivery online including Big penetration popular curbside this at the growing QX example, Lots’ omni-channel purchase trending our in validated summer credit convenience opportunity also crisis is delivering the same-day to and Online lease as customers finally,
culture the Turning frugality. and of out taking to of continued excellent broadly expenses, on make a we business creating more to progress costs have
of over But million Lisa. I significant be make believe and the reduction Our return comments I call of is hand opportunity $XXX target beyond figure. cost ahead will to With will well original there some this additional schedule achieved will we later. that, to
