we call Middleby the for all and us website. note in press found morning thank for Relations morning. can that slides release, today's our to at Good reference purposes, you be addition section Please this joining have for posted call Investor on which the of the
have start our the like to the to they employees organization the would recognizing thanking call of I and crisis Middleby across entire as COVID-XX. responded the by
Our the assure Middleby employees, to safety clock our team has and worked our continuity the around ensure onset the from meet of needs business. pandemic of customer of continued the the
our to the Our issues globe on to daily have reduced commitment. of it and have a until people surfaced personal of as quick that be also and their on recovery. hourly to grateful around for has action made we salaries, schedules, very employees work the furlough basis. begin necessary address I'm by see been I'm work and many can-do multitude personal cases, business appreciative a sacrifices in attitude the hours, adjust demonstrated have taken
situation, sanitation management office, our first this for the employees. able identified to protection assessed staggered work-at-home included distancing, actions shifts, of safety, In response to and out enhanced the protocols travel those implemented team which of and swiftly and crisis, employee our risks be ensure the to, standards foremost, at-risk restrictions, social
have of the to customers. continuity service also and importantly availability teams moved our ensure Our product to quickly
and service, support, business our We shipping place to have across in of parts service goods. customer technical finished continue infrastructure
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you include find number stations, deck, retail touchless produced cleaning and company, Deutsche. for slide for which hand a service the NXX these at products, shields food our of and mobile safety stations units and In restaurants plexiglass can sanitizer, most recent hand locations, masks, mobile washing and sterilization acquired
for during the As to have on we we segments. the decline incoming press seen in three comparison that prior business our business, our immediate orders all a April sharp impact month in the in outlined In our during April total, declined year. XX% release across of orders of the
our as our However, the seen the to sequential initial business businesses. wave working as the changes past begin early from we all global three customers of conditions. improvement continue each to disruption reengage segments essential foodservice the in of week industry industry, the we serve supporting in month April remain trough orders In and as operational over have in customers to after
month our of for UK through our provisions as April that were down in the down and shut retail U.S.A. put group, The of significantly locations are April, place. in markets orders incoming part large generated In Residential XX%. during were revenues both the were shelter-at-home
business and reopenings result. stabilize impacted expect a now to month. and has to past improve are perhaps continue the as starting We orders over Builder seeing been
rescheduled. further will anticipate as back activities come are that we However, online construction projects
for the Food record backlog incoming our year. we of the with of quarter projects strong with year strength the continued throughout entered a the a pipeline Group, and At Processing orders first
and projects, cases, ongoing our customer impacted given installations complete ability has inability in to access some to travel and COVID-XX restrictions sites.
provides this a and in result, and is disrupted for the for order Despite the of COVID-XX this quarters. on as of stability impact operations, several the employees the of reflected decline on April backlog strong next activities, XX%. focused were expectedly, has customers, segment this Our their which disruption,
in demand processing, continue food strong to our and support equipment particularly customers, processing we across segment. at see which for meat ongoing we activity the requirements this Additionally, anticipate will
we XX% April as Foodservice the to decline largest segment, mid-March. At foodservice orders starting were the in incoming a with impact in other establishments close in saw restaurants Commercial mandated and
adapted the curbside weeks, as expand. business Over following our pickup drive-through customers and delivery, to continued
enhance such Pulse into delivery-focused research. Our customers Pulse, with sales streamlined early Technomic Miller April by and and week May, have have analysts improved restaurant adapted as also through as to menus Miller profitability. each sequentially reported Baird Accordingly, industry
eating have groups as has size health larger at and check better delivery for retail, or that people care, home. quick-serve and this reflecting are out Sectors drive-through such increased, include C-stores during takeout restaurants as fared and families delivery, pizza. or Average offering with orders period
systems seen shutdown. our those Many system school early to refresh with also during with government affected programs. less certain We've activities programs continue budgeted started school as operations, cases, and and customers they have in the foodservice continuing to university be and of their appear
fine hardest. customers and been dining hit casual independent the dining Our have
some not unfortunately, are While many locations to offer may reopen. and cases, have curbside dine-in they in closed, pickup, started largely
seen responses although remains our considerably similar reopen, impacted. to in have the including we first the U.S. impact the seen restaurants traffic and across what the the experience customers to In market market. to Internationally, very dine-in, pandemic, we globe China, are have
XX%, which down market, remained sharply order and by January down in in XX% in approximately approximately Our QX late April. in improved were rates starting this
U.S.A. and in service, is of existing XX% business Given the through of from large our installed restaurants much initiatives, comprising changes revenues. our and menu generated base the approximately equipment replacement, operating around world, the
downturn. impact As a result, we of to the are positioned a withstand
safety is both new from emerge employees enact customers. it that expected we and for protocols the will operators As crisis,
This ordering; trends delivery the greater include dining, to increase likely will on existing focus of in off-premise many see added the drive-through; service kitchens. of smaller focus will continued including and kitchens; with locations, the space efforts crisis prior models, menu; food C and a development and with simplify dining nontraditional continued new We foodservice ghost and and on to accelerate. including utilization along rooms in throughput, along modular retail store; emergence mobile
to given remote operation restaurant will a these challenge continue through greater IoT, trends, is there automation. solutions and and primary investments focus Middleby will XXXX, the for our we made to and XXXX offerings that R&D on of a operators, be The monitoring course emerging have of be customers. technology, trends. data well us during with significant and positioned positioned in use of into Labor analytics, our decision growth for broad-based
of many exception while to and refrigeration, our analytics by safety meaningful Kitchen understanding is and a monitoring kitchen. issues whether functionality, Open automation, IoT it be other recent system, any cloud-based dollars lighting by any connecting the in food connecting Powerhouse we of happening provide equipment, Open and platform labor all and their of With what any capture customers device. a is IoT bring saving only the Kitchen Dynamics, cooking elements of connected face savings together our data users connectable address any through proven the energy millions any better that control, platform any our record launch adding the of kitchen, equipment, has providing real-time operations automation probes open platform HVAC handheld of
increasing be automation. Middleby will our simplified, be With introduction connectivity and process Connect Control will and user year, this error and operation equipment reducing enhanced Middleby the training requirements, of wear continued
and team solutions, and technologies utilizing integrating working analytics. robotics across LXF past the has kitchen automation Our Middleby process ghost been the leading utilizing those data year, hard automated equipment over at developing
more labor connected smaller a provide a can in footprint. kitchen, We and flexible utilizing less
We kitchen our have ventless in also invested platform.
that kitchen broadest and provide portfolio longer without foodservice support operations have all cooking This a be solutions. can is and the hood. nontraditional equipment as we We anywhere kitchen aspects of smaller, provides suited locations. of expensive can opened ventless operation No ventilation less required to a
food touchless operations solutions orders quality. that and or complications the a to restaurant simplifies longer stage to with importantly, QR can cabinet, customers PUC staff, greater dasher the text This received And our in does a provides Our delivery associated door our mobile safety be with accessed system customer for significantly with delivery customers employees. code include no via which pickup interact increases device. on solution need resulting a and utilizing
so a we this period, strong through position. uncertain financial As we do move with
We completed of of prior the to have credit COVID-XX. facility are just facility recently refinancing the our pleased to credit onset
have have and cash positive respond of taken flow the reshape business current will allow impact downturn. generate significant will we profitability upcoming we our in throughout to the the to the period, expect, environment, us and effect main actions COVID-XX the Although to
I will QX over turn and the Bryan it now to further financials comment results. on