Donegal during I'm service. maintain and remote continuation the enable to challenging our times. crisis of to this to working agents us for to extremely and high together vital pulling Thanks, home policyholders. navigate these professionalism as their many commitment, Jeff, exceptional standards of services from thanking the companies, customer of dedication needed we making start our by our proud adjustments team employees and everyone. and ensure for agents majority has and the workforce of independent to welcome, employees I a want through with mobilized Like and
impact on of it's Since the to response our with and date. COVID-XX start everyone's mind, let's
health have employees As to protect also business we shelter-in-place disruption. their officials and our provide continuing of families, continuity without government agencies, and implemented to received while agents and advice mandates a plan safety to and from the we health from policyholders services
core with operations Our we and effectively, employees been of will challenges moment. overall, regular agents inherent on which with discuss quarter first we've And are with impact to those address functioning COVID-XX results, changes. to able XXXX and operational a results. were in pleased communications a minimal our we had have
We have will now the shifted the our as we on attempt assess our COVID-XX second remainder quarter the year, the have business. to focus to and of impact
more many are questions this and point. answers There at
clear to a picture as in be However, the and will and we'll to economic months, coming able gain impact, weeks of business we plans needed. adjustments true make the our
of Donegal you that types of our the insures. on long-term those the insurance potential For our it's of consider evaluating operations, pandemic important to risk may be impact
auto commercial roughly business lines, including insurance. Our XX% comprised multi-peril, commercial Workers' and is commercial of mix compensation primarily
The bulk as et medium-sized business, main accounts mercantile, of contractors, to street-type companies, restaurants, cetera. buildings our are small insurance and office businesses, service such
have home business. of state than concentrations premium insurance. personal other and a consist volume, XX% accounts And geographical primarily our for lines auto we of of significant personal Our Pennsylvania, homeowners our about of not which do
claims related from in quarter. considering and explicit lines diversity we what today first the significant financial reserves we and did not directly the record of we for impact we and claims do on expect not COVID-XX, to know a any business write, Based the such
exclusion loss physical language. our the And any policies also to all of nearly policies require order virus contain coverage our for direct of standard All in apply.
litigation, underway and is challenging expand against to legislative to Nevertheless, compensation efforts exclusions. our to monitoring but apply to believe health limited, we that We losses essential responders first to workers services are workers will likely broadly coverage any to more exposure Workers' providing we incur disease definitions occupational defend costs and virus-related care beyond additional presumptions businesses.
short-term would claims shelter-in-place lower devastating profitability. industry low impact it on expand and a predict coverage expect the interruption on activity too Workers' ultimate we decline impact many far business of is future While to the activity business for to attempts at in our Broad have due and a due to and driving compensation to company variables driving, restrictions, soon large.
extend forcing and we premiums was the that insurers to advocates company protect We would for and contractual in not against agreed to the and educating have customers insurance jeopardizing agree the comments legislators losses industry the they peer of carriers' with ability on to insurance risk obligations. industry coverage which potential efforts cover. industry beyond destabilization for result to the larger applaud advocates and collected companies of peer impact defending financial of pay and executives attempts our for coverage ultimately, And the the intended not in
February, our XXXX with results, that we and we favorable quarter number trends expected those fourth we entered into last XXXX. of positive noted we to as of you in a we momentum results When spoke provide saw in
past actions we we commercial over earned we business example, and throughout pricing new premium months. implemented increases exceeded from benefited related to premium growth, plan had XX the our For XXXX for goals
With plan where the closely COVID-XX, will advent evaluating adjustments we to now make of objectives, our business and the we warranted. XXXX impact are
COVID-XX ongoing comply and the with is in economic We needs to customers having. and challenging meet will to of of our adapt regulatory continue impact requirements light the
COVID-XX results. of as quarter We concerns first of performance end, of our offset substantial in was a prompted ratio share. to underwriting equity first improved primarily held solid the insurance a at market operations, in million, with equity or That the to net U.S. by A compared quarter losses losses the XX.X% year. to combined related had we Class markets. unrealized million decline a diluted performance last of We $X.XX $X.X investment per in of $XX.X XX% in income quarter value achieved securities the net Turning
available-for-sale value maturity March give primarily a value you focus but I XXXX. XXXX, December modest comments of want at on The XX, increase we the in results, Jeff income XX, that at quarter saw about first insurance to drove increase $XX.XX details book more fixed COVID-XX. quarter were net $XX.XX understanding will compared in of my that to to trends and first the investments a advent in the experience before the operations, X.X%
level capitalize to as growth, new account continue our an partners premium opportunities on We provided commercial increased of submissions. for agency
including profitable exit from our made personal completion business, personal in states. We of efforts lines the our progress February achieve also to in X the markets sustainable, lines
Commercial for the our premiums XXXX, net premiums first XXXX, of accounted to large XX% X. for written a during as number approximately of January commercial quarter compared the quarter accounts of on XX% of renew first
premiums entire in call, auto grew commercial for commercial commercial our line. percentage X.X% written for and the premiums our in increases expanded auto we additional by segment the we commercial by largest rate are impact Rate of as While first at commercial auto lines, all XX.X% was XX.X%. for impact And pursuing last our in net quarter. the noted -- increases
customers strong general of with service commitment consistent remained a time, also during and our Our levels is our at our that superior indicated to stability retention to relationship market XXXX, have the agents a and provide quarter level them. to have commercial mutual the which of first testament
As time, the expect we attractive increase scale our COVID-XX commercial grow to to and throughout pandemic subsides lines opportunities have in over profitably regions.
business line we regions. On positive of to that growth many have environment in operating in front, the pleased despite of Workers' were challenging rate compensation a our
than more declining continue carefully rate of that that accounts COVID-XX. reductions of environment offset writings rate generate profitable new renewals in and that line results. and to the the continues to business New said, in With light we uncertainty underwrite
of XX% pleased a combined first business XX.X% that XXXX, comparable are the our quarter. prior the to We segment lines combined first commercial ratio which the was of statutory for ratio for quarter delivered
for achieved led Moving the our homeowners the XXXX the first recent compared XXXX. the personal the prior to changes February, in markets Improvement our quarter quarter. primarily first combined personal XX.X% implemented first we in in from business have a for The which Net performance XX.X% by as line a business achieved of to we personal reduction to decreased combined improved In had in not declined the personal states, exit profitability XX.X% where losses, personal lines. weather-related in statutory completed driven business X of was premiums underwriting quarter. to years. our XX.X% quarter had in the in ratio impact lines we lines in a the results where lines ratio written lines we positive for of
level. profitability did meet personal Our targeted automobile results not lines our
increases rate during However, the we a as and adjustments. result prior achieved modest quarter, underwriting improvement of some
a personal breakeven combined were automobile basically the results for at with ratio XXX%. quarter of a Our first mark
in expect as continued anticipation of homeowners work to products We auto introducing in our and new improvement that we business, lines of XXXX. personal stabilize segment book a in
over With some then with closing that, remarks. Jeff return more I'll for it and about turn I'll details quarter, the to
