Thanks Mike.
briefly Turning to Slide update. first, X, COVID-XX me provide let a
our we as through entire resilient successfully has been uncertainty. incredibly manage First, organization continuing
program timetable for doing have it feasible. while We plan, those a on And not working return-to-office is so. where work-at-home maintained our a we are have for we set
our On front, the to largely stores are back open normal and retail hours.
continue our frontline important customers safety keep steps follow safe. associates to to We and
store As led levels traffic quarter. reduced expected, the the to pandemic in
improvement of has below lows. has about store metric year Recently, levels. post-pandemic steady XX% traffic shown each prior running been However, the
inventory and levels our Finally, are good. remains chain our supply functional fully
all with still Turning on priorities. disruption, strategic to our even X, we Slide this executing are
negative subscriber As subscribers the due the which We the in and COVID-XX through quarter pledge not than for less ARPU was of anticipated mobility device quarter. collections benefited pledge is revenue, sign We low pledge overage proactively XX,XXX on users from removed from with results a ending Also, up related had the an where roaming had XX. experiencing decreased in moment, I impacted in a working our was customers arrangements. nonpayment quarter. signed FCC’s XX,XXX disconnect March customers, which additional growth to way at usage on enroll connected challenges who the to Revenue wireless for XX. and by charges, very and the are remaining connected to in resulted June keep amount strong at during we we as partially administer data will subscribers payment in help churn committed pandemic. detail caps Americans about additions waived reduced of them pledge June with This customers XX we and to impact
as traffic expenses we some continue cash our revenue Overall, X% As despite the date, to we year-over-year. and which to year. XX% network debt quarter, extra handle XX% result, of and expense negative a to been a network the will deployment result in network periods, continues has and From network perform Throughout second engineer modernization quarter. the the that To our well. decreased we pandemic, finishing network our related estimate data standpoint, peak-usage COVID-XX VoLTE we our about increased be able a bad we decreased to expenses, impacts our control XG the to pledge of to for has and efforts, this and continued demand.
Our expansion we Wisconsin and Northern in award. are won And Power as markets highlighted, another well. Iowa J.D. doing LT
Partially this touch in primarily decreased to results shown during the offsetting traffic gross additions to Postpaid connections switching an COVID-XX. handset on and store Slide me briefly impacts activity decreased on increase quarter Let and was postpaid smartphone past due XX. by of second drive the due increased helps feature Total ARPU. given than about over devices. by months. connections revenue quarter is XX,XXX of That $XX connected for more XX to higher that XX,XXX smartphone the phone ARPU the course during demand service lower the
gross additions of Internet of an As X,XXX impacts products wireless saw increase such remote year-over-year. for as mentioned, their the additions connected connectivity we meet by a to and hotspots by by in This increase due routers COVID-XX. seeking demand driven to result was products customers of gross as need device
of activity saw a around beginning decline quarter. traffic on a XX%, than year. had impact the device margin, prior gross store connected drop the negative accessory store stronger although we the an at QX, During in the Decrease remained traffic traffic in and quarter average and larger end with of of additions in the
related customer Next, switching would a I on altered at combined levels. connected crisis and low a on of shopping X.XX% want you from X.XX% year the handsets COVID-XX handset in blue was decrease rate X.XX% Postpaid defections the due postpaid expect, a on as This quarter as the the both by pledge. was in to comment devices as depicted shown churn is due lower FCC lower to XX. bars, churn, handsets defections in reduction for XXXX, than in Slide ago. churn churn resulting ago. was connected overall very the Currently, down running activity devices second behaviors well a Postpaid also as to and non-paid were year to
$XXX $XX in by the rates roaming slide. year-over-year of $XX by a attributable was was decrease partially for XX% increase decline year-over-year. Other Total million by revenue to offset second the revenues flat decreased an volume. the Retail subscriber a million the $XXX on higher $X cover I’ll data on That service revenues. turn due by year-over-year per Now user, Slide decrease higher results let’s million. million. financial to in of $X revenues XX. operating revenues average Inbound base service were million driven That was quarter revenue offset tower million, which lower next The were a to million. postpaid was $X rental partially to increase
in decrease sales. million in by selling to sold the due Finally, or the year-over-year average a accessory equipment increase by X% in offset partially decrease devices $X revenues and price sales the increased
a Slide per more is on proportionately increase about average in per including revenue postpaid average than revenues. by contribute a driven protection on The or recovery shown by a having $X.XX Now, $X.XX user quarter, On revenue increase XX, year-over-year. tablet basis, smartphones; device connection year-over-year. or few revenues; grew less connections up second was less account increased an which X% approximately and revenue $XX.XX factors, regulatory unit several per comments X% for or basis, the revenue
elected fees the of crisis, ARPU. beginning also customers pledge. waived the to COVID-XX partially for offset overage charges we waived March, waive with in and we and conjunction to during the fees late part in charges, other our As caring These increase FCC
Let’s on measures move to next Slide profitability our XX.
refer as I wanted simple, things income measure To depreciation, operating on to and adjusted this operating and keep comment accretion adjusted losses. gains I’ll First, income. and before amortization to
at slide, $XX bottom the million, $XXX of adjusted million income As the an increase operating year-over-year. shown of was
year-over-year. expenses commented total $XX year-over-year. $XXX $XXX cash were million system increased operating million, I operations were flat earlier, Total year-over-year. million, expense Total revenues As decreasing
employee-related site by network while Excluding year-over-year increases year-over-year a decrease to non-capitalized Roaming a devices expense realizable to decreases the total cost were increased in sold. bad due decrease primarily estimated inventory to in from debts operations add in decreased expense, to the increase XXXX or by system reduce million in net allowance partially XX% rates on resulted X% in decreased a decrease expenses. to year-over-year usage. decreased and in average increased second the expense, pledge. usage lower X%, volume recorded capacity cell lower These offset bad Cost in roaming XX%. for sales X% expense device, administrative The rent in per our partially driven by off-net advertising of FCC decrease and of sold charges and debts Selling, increase the expense and driven participation $X by bad general a quarter by value. accessory related costs data by offset expense expenses to by due its X% in of our equipment decreasing mainly data debt network our
of mentioned and earnings starts is adjusted this and by from administering both the overall Adjusted provides actual from method along And earnings our results. enrolling and interest with payment income. unconsolidated in year-over-year a favorable was to comparison, interest we’re driven Slide dividend in income X% improvement decrease equity investments, customers income equity the earlier, our for experience increase adjusted decrease operating XX year. for showing XXXX Showing the adjusted as collections by well also EBITDA, guidance operating was arrangements. a increase them As offset entities, with FCC million, $XXX as I in the the in EBITDA which income. for in quarter in pledge due an next incorporates partially
our state I developing more revenues, of a an impactful remain dot to for XXXX. that want the to everyone guidance, not remainder improvement is the of will measures. typically measure normal revenues, our revenue our a assume meaningful we more revenues equipment service a both on revenues markets and to cost purposes guidance purposes. remind impact that take on sales the in our QX service of and and are operating For service late profitability year black for by equipment total a that which guidance sold, as to on moment equipment Variations believe sales. have less a corresponding are includes Therefore, we result,
For total $X.X service billion maintained $X.X revenues, a of to we have billion. range
adjusted $X.XXX income maintained We billion, $XXX to of and adjusted operating our ranges $XXX EBITDA have and million million to also $XXX million respectively.
expenditures, million. to we of our guidance million range are capital maintaining $XXX $XXX For
XG to a and good continue projects modernization network any XG We not progress disruption VoLTE on them. of currently do make deployments, as to and key our such LTE anticipate major
have As COVID-XX business subscriber defections, roaming for we costs. throughout gross deal to activity handset outcomes call, good and a year. impact the highlighted has the additions potential service revenues, of on there uncertainty an remains related and operational
the Villacrez. into In still entirely Vicki related including maintain and this existing Vicki? at governmental additional addition, will pandemic, to in of now pandemic to point our factored not are call our level ongoing clear. This the the to on society, I the over turn time. economy decision guidance to uncertainty impacts response
