Thanks, John.
and the our for and of second review the employee my quarter, growth, revenue our deviated both record produced to the double-digit continued retention. growth in in strong the normal I results produced path year. in operations numbers QX, the begin results pattern want I turned weather QX more and and that EBITDA the of normal during recognize from quarter, half improvements operations customer nature of After mother Before her the financial the solid
to I John Specifically, our shared any related management that and our hope that rest and service about year-over-year. service for retention recent you both that three put concerns improved our commercial Orkin service all the in details termite most the and points to matters. lines the of percentage have will X.X Gary industry. our employee Consistency discussions retention increased line experienced termite also
rising Canada, scheduling insurance final $X.XX, very expense related growth next quarter, of to in were, routing phase the we increase strong of and BOSS and the stages by the impacted the revenue results and had the that accident a depreciation pilot rollout the successful items For and quarter reduced that journey. of a QX
casualty be insurance reporting QX QX my our that non-operational to the to addition impacted numbers, full-year to today accidents results, injuries. share and specifically will In our related and focus event and
you give will XXXX great some already I that on a to have some start. Lastly, insight off items
the through go results. will I First,
year's revenues an of taxes numbers, Income XXXX. before the $XXX.X at $XXX of income fourth of million. the quarter million, was X.XXX% $XX revenue Looking above increase over million was XX.X% the quarter or prior fourth
$XX.X XXXX to the in income pension by in due higher rate the down million, to was Net quarter X.XXX% tax and a compared QX. adjustment impacted
rose XX.X% $XX.X and to share GAAP earnings per compared XXXX. EBITDA per Our were was share diluted $X.XX million and
numbers, transition the at the pension adjustment of keep our $XX made Rollins that mind in QX million pension the that was in XXXX looking full-year almost When off books. to
are acquisition currency we results. adjustment, year, the For non-GAAP out Clark for the our calling pension expense, and
$X.XX, were $X.XXX billion, million in XXXX $XXX.X an revenue XXXX. decreased EBITDA XX.X% billion. per million $X.XXX $XXX.X year's XX.X% to $X.XX. full-year, down XX% XX.X% of income the X.X% before was income million XXXX. increase of Net Income the and $XXX.X from million, to earnings revenue taxes share For prior XX-month of $XXX.X from was numbers over compared down to fell
$XXX.X pension the income adjustment, up to $XXX.X our XXXX. Without was in before non-GAAP million million to compared tax income X.XXX%
net income from down EBITDA, Adjusted Our million to was was share including diluted million, earnings $X.XX QX loss, per share X.X%. per XXXX. X.XXX% were $X.XX up diluted our pension per share, $XXX.X in down and $XXX.X
on in years. Our reserve Companywide our XXXX casualty few focus reductions in personal created has since safety the last
additional XXXX roughly substantially and X% quarter experienced and increase of Clark accidents the by in and higher reserve premium combination within the However, casualty $X.XX. our rates the injuries industry and properties to for impacted caused a vehicles over
and initiatives As to our compensation recent leadership kickoff reviewed at extensively of reduce we John earlier, you and frequency good and these meeting with annual our the automotive workers' claims. opportunities have severity shared
continue fleet, outcomes training, a accident will result safety moving coupled automotive growing to percentage when of injury refresh in enhanced our with vehicles our better and our and have enhanced forward. we As features
ingrained at forward and as of becoming Safety the move in an XXXX. is see value will we benefits we Rollins this
We quarters. in this more will of journey share future
discussed with experience with some we in to am and our ongoing updates routing details our our improve pleased and quarter, customer to operational As the to journey. share regards last scheduling. to I efficiency step continued next
At rolled XXX points or the technicians' time, a to these basis BOSS. XXXX, CRM basis that in out points we changes. operating our in stated and stages, branch would with see system improved scheduling. we called XXX routing we margin And improvement back beginning our First,
next And as several we the you probably amount years. know, exceeded over that
pest We of customer demand, our phase keeping piloted but routing customer level based needs. the in and customer jobs mind have which technicians will the of next successfully loading on include control scheduling,
routing is efficiency phase to robust two four for This step the basis of and in On we drive top to that miles points X XXX to improved reduction, phase two last over will points scheduling reduced initiative three the over of basis have million of the will which accelerating will mileage come. years, years another to a XXX few we years. next margin equate see improvement that
through take quarter. service by the a fourth the look Let's line revenue Rollins for
Clark revenue total growth. other XX.X% of was and organic and Our and X.X% X.X% from pricing acquisitions increase included the from remaining
In which our control, of revenue total, and services, pest residential termite was XX% made revenue, revenue, which was was X.X%. of X.X%. ex-fumigation, up revenue which up grew made up was control, ex-fumigation, commercial XX% made termite our up X.X%, and and that, X.X%, Again, pest less of ancillary was up up up ancillary approximately XX.X%, total residential acquisitions our X%, XX% by From commercial, increased and up XX.X%.
two to like are items There note. that I would
second, with and residential program six the experienced our of termite at than years. slowdown growth our bed strong we the business in growth. helped growth product And bug our in continued XX% ancillary offset the fastest mosquito one-time First, more over has continued the rate and past
margin to from increases the several Clark our expense driven In year's personnel-related XX.X% salaries, the and match. salaries, XXX-K XX.X% The in quarter. in of quarter reduced for gross service administrative categories, total, by experienced mostly in prior categories
as Removing impact earlier. margin the Additionally, discussed to XX.X% claims in in improved XXXX, up compared XXXX. gross XX.X% were Clark, to insurance and substantially of
increased amortization increased and intangible large amortization to mentioned the and while from $X increased Depreciation due to to million, acquisitions customer Depreciation equipment of assets earlier, as of quarter amortization several the expenses XX.X%. of purchases million, million acquisitions. $X.X $XX.X an due contracts $X.X increase for million
we will earlier. finalize routing QX discussed our next journey rollout BOSS and depreciation as Our XXXX of slightly as be Canada to higher the in the of move and phase in scheduling
XX.X% Sales, spend the and million due revenues Clark general not of for claims that or is quarter XX.X% acquisitions, X.XXX% up for insurance The XXXX and increase and increased fourth $XXX.X million revenues, or in advertising administrative primarily $XXX.X quarter percent XXXX. expenses for fourth the in of or of of our $XX million was number. from the to particularly XX% to revenues
cash Before review current want update position, our I flow. the our cash to I state of
our over from five As free years. residual to Not year, $XX for QX $XX million only we our pension Clark related of flow do I flow average which to call, around compares to million Control, we see Pest also the mentioned the the of benefits improvements but have on cash our some the by past will acquisition transition. see an accelerated over cash we
dividends period cash our million on million XXXX XX, for $XXX.X spent year. acquisitions the we position, million We December for on period to ended $XXX.X As compared $XX.X last at the paid foreign same and $XX.X cash, which $XX.X with million in both had million which We were is CapEx, by to subsidiaries. $XX.X flat XXXX. period the held our of of million ended
the dividend Board by a is dividend year consecutive of the marks will This The XXth Directors a a quarterly on increased of stockholders $X.XX declared XX.X% Board February has XX%. cash share paid XXXX. XXXX XX, minimum March be the regular over the dividend that record XX, cash dividend. to of at Yesterday, prior the of of per business year's increase close our
the Gary, turn you. I call to over will back