to to the fiscal on followed Monro's results of Thanks, Effie. we've start update third overview quarter you brief would strategic I'd an initiatives. on Good a our third welcome by everyone. earnings to our made with call. morning XXXX like I progress like quarter
throughout of X%. ending the expected, with store quarter As the sales volatile comparable were decline
quarter. an year-over-year year. offset additional traffic December and November X% comping category sales at of case southern last last as south with in of increase December. as category, a X% markets as morning's were positive categories. again ticket. negative provided this lapped the look comparable across To regional of in and in we the press we a saw the In compared in our largest When From repair in higher we October, stores once with northern monthly our provide was perspective, negative by the majority tires, we was service decline sales X% store declines partially our surprisingly XX% quarter. in was comparable declines a were negative experienced of store higher particularly true in our of This a X% sales As store partially which by in decline sales, our quarter, a offset we ticket by of markets X% by to led color, in negative average in was This in outperformance our December. not you X% comparable the reflecting saw yields in release,
of rational the and base Christmas our a headwind and We approximately sales is January continued a comparable us thus to The shift reflects holiday This from calendar Monday. December of our slowest sales that shift February, of January the Sunday higher calendar our on store to month in also markets. our fiscal sales consistent X%. the Year's two-times Monday a which average than week, given week, in across that closed. are XXth up our pricing Sunday, the retail approximately of which to the a X.X% New sales X/Xrd increase for an on holidays slowest is XXth, given is to have day ended are for on tire adjusting of month our or X% comps and holiday and improved our store January shift. when major fiscal And far accelerated see retail have for an In started
are in we us launch of a for far the rigorous line quarter opportunity We to we an third strategic it has instore want on quickly to know get initiatives moved these assessment we number them will basis were improvement, and earnings do further results from can have results our better call, specifically, where have business expectation adjusted While have with we significant be. execution. there. that which particularly we to More since highlighted last as relates completed our internal a our
quality on lifetime will customer back by into discussed, us delivering we we our retention mates, five to store omni-channel, enable areas Based operations, to we can drive our believe customers, which sales drive improve which of and findings, comparable and will As consistent in developed growth customer higher have experience marketing, previously over game believe and and include team focus acquisitions. we our to value. that we profitability. This plan a our a our lead to time traffic sustainable stores strengthen high higher store
area few have a are across While of operations. we store our made initiatives with highlight. Starting areas, progress important strategic would there like all focus first I to that
is off store initiative Forward. initiatives look our over One stores. how experience a underway setting how on initiative consistent our fittingly we our providing standards critical kicked to of we've excellence company operate. and This focuses for across this, brand the best-in-class customers we key achieve we XXXX operational To most Monro named
through wide Monro includes configurations. activity and of look. store a a company acquisition a has First range on that in sizes of store which grown how decades we resulted that base is has
is fresh banners. and formats refresh [ph] into our will which look [white] to and extend will establishes consistency differences. objective store markets a visual outcome our modern structural Our store and The customer modernizes our regardless amenities. standards store our store the and carry a and of This and store merchandising for be in retail layout drive appearance appearance across clear store
in store their options our also inform and such invoices our we with customers materials so update can simplifying by service we needs available forms, about communicate will updating inspection how and We and the customers them. automotive estimates, as better to service
sales further interactive customers for an process enhance can also future, and we experience. introduced our our customer the Additionally, point tablet that some at streamline and in the rate
mix our address identified started product offering near our our points. we in tire our tire category. we [slight] to currently term, you When tire are the a store [ph] in to of also gaps stores investment to on reviewed took look by we to process extends in optimize management We for sell. approach call our what we our our timeline format we have granular in segmenting refresh size we our and price mix. to changes earnings to the particularly more mid-to-higher To in next share this make in with will we this want How and already required assortment, category May. determine which several the and We
truly to we optimize its to tire demographics population. every However, and line our will assortment, stores local inventory vehicle
the To tires our stronger are right strategy, in and be updated and So, so merchandizing truly the through mates good, team consumers offer and we support would an visual our materials product options. experience merchandising ticket higher the tire educate best optimized combined evaluate maximize through merchandizing on can approach, that defined clearly best conversion product this effect our customer right benefits refine also we customers The working We've this to price. and can product to properly options. good, selling mix our our better, drive strategy. and partner improved across in-store point-of-sale the at with better, our
the high our to from operate. That get it We moments This setting bad time. of one. good mates. every means first team understanding performance a right experience want to standards that separate for starts the time stores a how with critical Turning our in-store customer
and inside practices both our outside moments practices from and us best We to we will that leverage want those define to in-store help the teammates procedures follow. Monro and
objective be to is our supported every This every teammates with to that will through cloud Our learning best-in-class at new store management playbook new training deliver every we delivered ensure a day. experience system. based a customer for
our that needs and teammates these our a also foundation will which define are set plan which I believe that in an career playbook providing tools We the discuss accountability in-store, well in our enact the [assist, can is we roles [ph] a customers' patronage. trust at are new reach ensure Our and we our store right with our ensure managers, change objectives, customers for to experience by educate] investing moment. the Monro address they providing actions and our field leveraging will in-store teammates throughout real long-term will are level. this To we and the transparency at of so worthy trained development effectively, will responsibilities organization the technology. of To increasing do
the the measure customer manage for mix, In product with These respect the as of versus and reviews well performance managers stores. and managers will tablets visibility time dashboards for these managers Forward a customer cloud with To performance freeing correct requirements. currently a the trap managers We'll store designed also rating in-store dashboards dashboard. goals the progress our specifically store include margin, expectations KPIs Monro trap such execution improvement. for as review that training help include will trends reduce the assessment as also enable appointments, managers and their Overall, use to them to the our analytics matrix industry. allow visit sales field handheld by provide software base to process accessible traffic, dashboard evaluate We field in These measure customer progress testing and budget indicators. effectively store These standardized teammates identifying incorporating historical set to across we're that'll key when managers store staffing, out program. all, experience. versus This real stores manage performance store as accountability ability enable spent and will with as more our in their they field, and the underlying and these issues peers. to to field well the ability coaching same web report based drive allow certification report both time the metrics appearance implementing would the the are and quantitative and to their cost for new field to by teammate's our
respect completed and planning the implemented and To past. the a to fiscal instore be which middle the we've this the with phase, store perspective, great also with expect implement We be process tools a Monro's of our party, hired the effectively expect sales quarter. our first in both refresh, of end these and updated of by we begun already XXXX. will From procedures expect the Forward third middle I've us be timing employee success the will field design help firm trading, design had out merchandising of program, we XXXX, which rolled by we've tire to the will a strategy by fiscal
which markets. three have we'll select one, We pilot begin across a
in business. tools the to stores over or will field, regardless to a XXXX a stores our ups To initiative. there both look have What's And our multi-year format customer out importantly, have to roll execution the of are expectations. a rolled minimal will market the and that a store teammates expect is consistent our company the experience surpasses We and deliver from who an customers' training standpoint, be out. would ensure disruption inside
retention, service Turning be is moving program to at the More strategy. robust have centered customers our forth regarding right product our upcoming to a data we focus; specifically, will and value our customers CRM and the timely customers our or encapsulates marketing can that time. message deliver way, focused second a offer-based and their about leverage engaging replacement. of will right service parts of improve change customer we area's customer the is around maintenance be and breath a marketing message OEMs marketing primarily By leverages appropriate our offer and marketing service in focused the smart putting with tailor buying our our database drive our strong the in productivity we know needed offering appropriate majority message higher while to a the We'll to to vehicles, Today, and strategic reinforces oil tables that being with true our proposition. product marketing promotions. habits,
directly of can to a driving market geographic market we Monro analytics, them. acquisition to to we identify market We've leveraging identify and our customer potential size improvement. surrounding which can target demographic customer a stores, each relative information potential efforts. attention our and also that of better so of our By their focus area our to are and underperformers with customer segmentation firm analytics the customers to these stores hired Turning provide
in markets us this can favorable we to locations in well as use Additionally, to as also customer help information choosing acquisitions. pursue which identifying Greenfield
can lowest local able our issues Finally, risky presence change the means find we're Forward managing new dashboards, ratings to stores to also our us. are well program. and on zero creating that Monro social That on is and media management and customer committed represented ensure our with Through ensuring through Monro It brand address customers a optimization to means a we in and performance online. reputation. cert effectively online our our online also
We that our lot accurately online. timing reviews of XXXX. are We the great stores service expect exceptional middle customer off and to we're but work marketing to ensure fiscal providing got strategy standpoint, a also customer to the which reflecting are complete the a we start. From by that cover to of ground a
serve the area we and needing teammates. customers ultimately clear long-term ability technicians. a retain offer training talented the have be our attract path as Monro's imperative our third career it focus to advancement. affectively will Our of based our resources internal our for well success to on teammates train strategic is is to technical that as Therefore, effectively on
of mentioned named earlier, program, program University. onboarding developing comprehensive part the I management we're learning Monro system, Monro Forward we as As an a have
that complex. adoption to capitalize support vehicles With field clear and want consistent quality ongoing teammates as increasing the technology continued more receive over Monro training DIY them from high will and For Do become in market the the on our newer to through ensure it Me of allow increasingly XXXX that progression shift vehicles, to we
enter satisfaction. we card. a revise fiscal will store As One more balanced new sales, and year, profitability by that driven customer on we compensation is our to performance model the score
optimize Our stronger our staffing. also model helped to field store team
process our by discussed, currently hand. store done scheduling is previously we As
detailed provided of based with To again technology allow The as Our assessment sales in expect our our ultimately XXXX, area once productivity and employee number store overstaffed. only and will of drive complement technical to our delivering a fiscal our adoption staff our number sales leverages which provide a omni-channel a store. large store experience mobile begin to we're to making experience. us labor to website understaffed customer in architecture of greater better to of in staffing be the technicians content the more XXXX, improving has technology our and quarter improvements track With while footprint, fourth mix investing experience. the a and alignment stores significant highlighted right bandwidth but manage well historically each stores also and store progress our to four store better electronic number to new appeared beyond respect stores in rolling this we to our focus to of looking and services in In bring abilities true which of as are out to appropriate customers. effectively model we'll data make add fiscal the upgrade capable not match our user on strategic labor,
installation to customer capabilities and seamlessly appointment location. omni-channel enhance for Once for believe will a at allows traffic We towards and completed, experience, will an available customers capabilities a that and reflect Monro experience, we be significantly also to these building purchase our online our tires drive one brand. stores favorably the on make omni-channel view seamless nearby
website have to revamped seamlessly integrate sellers. multiple will online capability with also Xrd Our tire party a
As we online sellers earnings we a last engaged number discussed our are with on preferred call, as of installer. a tire
be this that The of its installation. the the assessment, us of meaningful Monro, competitors. tires that misperception, online Monro consumers as of online is to we important, installation unless reality our price line driver. competitors this is worth many we that those include give business, average representing the small average one potential major of is sent traffic of to $XX closely our with very half the of in just with a $XX is to pricing read discovered this sellers from small tires tires, largest part print, tire in alleviate profitable our the are and in may will anywhere a sellers customer comparable pricing our of still from our ticket high To markets. these to While making of appearance corporate only our our are these installations percentage Also new are the in online noting, unbundling than our to as our a higher
change expect fourth quarter. the We be by of this to end completed the
will focus analytics going our areas, forward. drive with to our we As using strategy be pricing
of last area; stronger fifth capable completion business model our to investment. more drive Turning I to four acquisition more and focus returns discussed, strategic the efficient I on acquisition. we'll related successful believe the a integration initiatives scalable with higher the of other areas just
expect of as do corporate fiscal we opportunities XXXX. the we pickup reform, to acquisition passing lookout With in to some see tax
We which upon. follow continue and have a to will build to acquisitions disciplined approach we
Additionally, future much acquisitions only making help the that will faster. we investments us are currently integrate these
you With acquire nicely agreement to seen our approximately As may fill have we annualized press release, $X a of definite seven signed stores morning's in which million. this footprints. existing sales
As pleased by of drive, benchmarks On laying quarter to ranging taken I'm and through we'll NDAs business which the to May, three-year be approach opportunities transformation we execution my profitability not put with the isn’t expect progress. our we place confident To of we to throughout in our track driven will ahead, steps reflective coupled acquisition time I'm to in strong disciplined Monro, business. with improvement in than and our on plan to series in The stores. investment call shareholders. more our reflect our implement. But earnings confident initiatives overnight change we've take excited deliver fourth the a and of long-term five I look pipeline out back our months XX technology, as strong as conclude, I'm that plan detailed a covered do our with We organization. from and the these M&A to see at six opportunities on the assessment remain went value and prospects a our will dated
last profile. a in benefit, believe company's call, our not initiatives initiatives. by taking our change reprioritizing with many we we're considering tax and of to we our on significant significantly corporate discussed fast of projecting these we are our XXXX, investment rate many savings this XXXX lower of our our As be would tax executed investments that, earnings a said accelerating capital investments portion Having can from in and track fiscal fiscal
budget and on I our still are XXXX targets our next third expenditure turn now And through Financial Officer our We financial call. detailed of call Chief update overview our earnings with plans to a fiscal our capital working over on an will to and results. like would provide that, Brian quarter to provide D'Ambrosia the
