Officer McFall, Good Officer. on to O'Reilly, are Parts call. call. Co-President; our the conference Chairman; present the quarter call O'Reilly on Greg Tom. Chief morning, Tom Financial our welcome the first our Operating me Shaw, Chairman, Henslee, also and Participating are this and everyone, Jeff our with morning Vice Chief Auto Thanks, and and Executive David Executive
the XXXX full experienced COVID-XX understatement of we on XXXX to Since our has with the and X, year that world change a the guidance quarter it reported our be say fourth February pandemic. set dramatic would onset an results
on in it's facing have for life today, our both this customers country members. begin discussion uniquely my As appropriate we to time team comments felt and start our of and the challenging impact I the our
hard-working professionalism more. dedication, I culture the want Simply work profound and Never services first parts dedicated and for have their our we importantly, meet basic gratitude customers meant needs. provide family's who team industries, hard First are care our whether values vehicles our people providers, the express absolutely of I in responders, professional to customers to of essential crucial, health people. on most and have their everyday parts working rely to that means or put,
members team we centers commitment, the to responding flexibility demonstrated dedicated business in adjusting safest of our Our offices operate by to take have our customers how distribution our resilience and COVID-XX stores, care in and crisis way keep our extraordinary of open the to stores all in possible.
open challenging stores to Team our our promote want to excellent keeping customers. service customers health O'Reilly I customer providing of the of commitment service and of safety and while measures continued the unwavering for the during undertaken thank each all many pandemic to your COVID-XX members, our member during these times. course team of We've to
by the and XX. Health and beginning COVID-XX, entities, closely Control the March local for the and response have essential evolving World issued governmental was to Centers that the recommendations governmental the monitored an issued of various that From been service in to our executive Since Organization information, by the the have industry issued memorandum requirements be deemed federal Disease and we to including agencies. orders Prevention, and adapted time, state
and of company-wide are and guidelines distancing these practices taken The extensive hard been sanitation recommendations the regulatory protective new practices sourcing equipment social actions replenish to continue efforts, and and our providing members in we with increased those the of necessary issued. supplies, have working have to We're adjustments implementation despite include significantly products. personal as team cleaning challenges ongoing
sick policies or as are to time away members. need support programs as team well place in help sick to put time members family also have to attendance advanced We relax who
we interact in customers his how we steps, to Jeff in cover these more stores, all which our to addition with also comments. will detail In our prepared change measures have in implemented
remain have limited our result cleaning of efforts, more open with all was instances only where we determined As disruptions these in extensive for of warranted. a stores a temporary few closures
to cadence the of the a like of provide began sales and more little color impact see quarter I'd as first to Now on in COVID-XX. a the result we our
in As and noted mild weather as February. expectations below sales antifreeze earnings headwind in to release, and such were headwinds our in that the categories batteries due with [ph] our in weather January winter persisted
orders until in recommendations As trends of the a and were with these our onset in COVID-XX We solid we to finish we saw effect strengthened entered March, anticipating time, Within be stay-at-home our a these in and conjunction our across virtually of quarter. sales spring store headwind resulting solid period areas, the of short a issued all results sales similar took weather, March. to began the base. market of somewhat throughout middle orders
March of XX% in weeks of two decrease As for COVID-XX through noted the comparable significant in of and we of lack drove beneficial in that March of negative caused first and harsh the weather our the our sales by the April store in decline quarter. the store The the four-week release X.X% middle impact COVID-XX time last of in in of impact period. first a comparable extending beginning sales yesterday, resulted two weeks
Relief, Act. benefit impact past Coronavirus under from our of customers the over Security Economic payments Sales economic a week receipt or have the and Aid, the reflected of CARES
are forward. this these will However, a onetime on as duration of business how uncertain and we the benefit are receive being for and we magnitude result from cautious plan to we payments moving stimulus as our
business, comp were expectations part January ticket continue in have counts a sales performance the in store ticket several quarter to undercar line of quarters similar with professional the mild winter first The weather. February our as in we DIY was composition continued of hard key by our seen our results, categories. average of the business increases to as pressured drive and Likewise, outperforming driven result with trend our the comparable for roughly months growth for strong X.X our
headwinds at driven miles March, to middle of of was COVID-XX as from sides pressured. the in the saw and As we face on home pressure we consumers both our business began sheltered
was as we impact customers working our accommodate by to However, our the believe more the from likely typical demographics served than home is DIY severe professional customer. more professional for a business
and of the our our fell – earnings COVID-XX on of severity the in slowdown first the significant escalation crisis quarter our was guided end the our below of sorry, first time operating The obviously our and profit of of unanticipated which at impact results, both per the demand at was in obviously share quarter and unanticipated, a business I'm ranges.
profitable. of remain in solidly excess sales, we XX% However, with an profit operating of
to duration detail we continued costs, to and prepared taken flexibility challenging stability unknown, is in As including this liquidity, prudent of environment company, financial adequate the ensure steps which cash in appropriate comments. and their actions and have our preserve more Tom Jeff discuss ensure reduce of will the
our in ability to protect also operating confident a health of in current high our navigate are and SG&A business environment. we see we We with short-term. But and to recognize results financial a operate we company the pressure as the that fixed the continue we'll to structure, challenging through cost
expected of was For be fixed environment the product from sales expectations below mix differences, our of deleverage margin gross cold the quarter, saw the remains impact we and XX.X% items. margins mix of continue a as sluggish Outside rational. higher-margin distribution to weather pricing negative our cost and of as
the taken our road we've we put, we simply plan crisis isn't and last process. just as current we don't we This As last our each will or capital ahead navigates to look adjust night, like how of lightly. environment. communities in reported operating long expenditures XXXX serve the the the ongoing current the as know press step crisis evaluate we begins a cash to withdrawn release the reopening and have what guidance flow continue to and But will
the have guidance we decision that strongly they industry growth that consumer to uncertainty crisis. rebound we the the is successfully we changed and environment, business more While current The by and robust of are believe as withdrawing unique return exit presented feel COVID-XX even temporarily our of will significant this that prudent behavior. and challenges our our because
this these not or are we out for permanent, However, health future changes of public come will position success. structural and crisis
of to significant is demand could for their to restricted the measures rebound of operation positioned aftermarket nondiscretionary lifted, majority of is well pressure. vehicles. in customers stay-at-home our nature and the are we well impact supply lasting A damage under solid in to necessary we growth, still more persist return automotive if broader even the While after quickly the the parts are economy the are economic as the
of our – in And us vehicles our in consumers economy and environments open macroeconomic we well operating at believe and different and automobiles of the the reopen. performed Historically, begins mileages. purchase economy keep maintaining defer new ability as to all the have for we invest their existing repairing well higher positions stores as to
much. go of comments, the my take unlike now any want I team to crisis up O'Reilly proud thank so care customers. mile careers, I of of extra am when resilience As extremely is our wrap matters willingness their I again of to the their have commitment current us for but and in resolving it anything This to our our especially seen prepared our to Team customers,
now Jeff Jeff? I'll turn over to call the Shaw.