Thank you, Gary.
impact and with which a pandemic on and start in performance financials specific actions the the on we've regarding quarter, operations, provide the I'll recap strong first of metrics the the details taken. after I'll
after from we're to of ordinances March. in expectations strongly place mid of growth, onset disruptions As ahead in Gary shelter mentioned, late quarter excellent delivered the for the and even community tracking same absorbing
first were ended revenue last added over producing in occupied, and quarter even portfolio place basis the year points improving we XXX shelter total put XX.X% XX effect. Our as into sites, restrictions
RV in felt annual the revenues NOI X% effects X.X%; orders Same year-over-year, X.X%; in X.X% grew a community revenues revenue increased as by related growth community transient community decreased we of Our March. same distancing by revenues driven first increase COVID-XX increase same and housing by social X.X% and in community X.X% same was expenses. manufactured RV
quarter XX.X% XX.X% in community from the In the increase we occupancy first first of quarter, saw XXXX. to same
to as distancing XXX which XXX Even of sales impact conversions. were quite are of homes home rental strong XXX traffic home homes at and social properties, with new our sales began
operations of place strength preparedness team the to contingency recovery on core emergency various circumstances. protocols, with A out rapidly the continual emphasis disaster Sun's and in deal and is refining which our are ordinary planning to
of are recommended of changes deploying By residents throughout the with how a began to field. the assessing implemented related and delivery the ensure the guests, can. extreme February, services in to safety balance number health late we team best assist our our the dictated steps and communities aimed wherever portfolio and to essential who challenges we and members guests which residents help our of financial and local support facing orders The our are compliance protocols residents, the team
we discontinued seamlessly of public terms safety, for cleaning protocols, gatherings. social positions and health home work implemented all be enhanced amenities can closed In that from and We remote. our
Our services. available for essential onsite offices remain
prospective also have options our servicing We and up stepped communications residents. virtual for and current
rate have by residents suspend certain to late forbearance and temporarily increase. under rental pandemic a financially the provide We financial evictions, program and impacted terms fees to adopted hardship
estimate and it units. be XX residents for deferred $X.X manufactured resident beginning May and the For sites rent payable each financial months on in of be rent for million homes XXXX. to to housing program, deferred installments in will two qualify the and through equal We rental equates the our includes hardship July owned
regard the Now our estimate frame I'll to of provide expectations of financial the best some actions that current with and related impact described quarter to details the will pandemic. help the just
the [indiscernible] indicated our with housing of collections, earlier, have are as portfolio rent pleased April manufactured our collected We very in today. we XX% rent Gary
with in demand lower place for expect would mandates, be communities during and this expected fewer time. traffic move While shelter movements seeing we're we're the experiencing outs actually as at still
count year-over-year web prior is while For XX% applications approximately XXX% total the are to the April compared down of month only on XX% April, XX% represent year. a basis, total and up applications application
Our to has online platform capture steer use residents Sun's capability web applications the services. and technology prospective
allowing home to showings and tours nimbly also evolving platform face in us capabilities provide of adapt has remote to the this landscape. Our the virtual
in Now portfolio. we perspective provide some to our would RV like
sites and these hardscaping and where what Our annual round, and in sites RVs located return and well are transient investments are so or annual are year made as their open nature. tied These in very home. of XX,XXX Park that resorts portfolio open sites vacation decks, sites down porches landscaping rooms, on our indoor RV guests are The that annual and resorts the making building consists typically significant guests of has is their models installing majority essentially are as by over approximately sites. The a year-after-year XX,XXX sites permanent outdoor either basis. seasonal personalizing
Sun's driving RV convenience Based likely year, income of non-essential the Historically, our operating stream. resort our than our has years, for and of each vehicle resorts enjoy lifted. RV transient XX and they of providing guests travel side the destination return guests steady RV many own with in most predictable transient their On transient the are on vacation the transient in our we comfortable are and of to experience safety years experience guests, shelter at. believe with it engagement returns place same they're a familiar of to to been a more and over when our restrictions business, and XX%
shelter an received in of reservation directly. being, time related however, the increased place For cancellations to have number we
we being XX authorities. from that have X, have been local prohibited Additionally, opening are RV would open April on resorts by but around
to restrictions in As of now, we expect these lifted. points are at May various open as resorts
about for to approach vacations. and far inquiring and planned Thus our with taking and calling date May wait are frequently their opening guests June, a regard see
weekend to open what that in cancellations currently for Forecasting is know quarter. effect not that included related resorts in Memorial bookings, are Day we this
transient quarter for of expectations. our estimate best $XX million includes the original from second revenue reduction a budget Our
temporarily. Lower conversions fees associated being of occupancy to rental pickup. to revenue of rent the fewer transients various home RV reduction of just a a fees to income as to resort and site related and delayed there result could that orders stay result housing impacted being addition a deferred and home revenue as lower revenue restrictions. ancillary manufactured annual not the sales sources lower due based and and discussed forecasted at environment, Lower travel gains. are revenue transient brokerage number lower current other collected openings, in These and In include increases annual due be additional this on RV
the our near-term mission many and most industry. we has throughout which the difficult life over are of to disruption of of time test the the viability times model, our stood business downturns confident operations, Despite economic in and long-term of the the
predictable the as demand homeownership, well During by for those consumer strong by as vacationing. has characterized for flow, cash fueled steady, affordable this been industry its periods, demand
and sheet the I over to second a call to to turn would summary a impact the the now balance of discuss like as our Karen? our quarter result results, provide to of Karen pandemic. financial potential