you, Lynn. afternoon, Thank everyone. Good
began have reporting that could pandemic. we be imagined we a XXXX, we we As results quarter as are not first would worldwide battling
In been never health January, Heartland focused During the that we I the shared and better time, employees, on this customers has challenging well-being franchise a or have prepared and for the communities we been future. of home. our call stronger our
model Our business is times. to challenging endure designed
to healthy customers help loan ease footprint financial solid the credit and portfolio provide reflects levels, and our our metrics Heartland’s metrics. capital for hardships care and facing our employees, that relief our enabled geographic for strength to conservative communities. diverse contribute diverse risk Our us financial reduces strong our has liquidity profile,
our of taken over Chief call actions Heartland’s This have on who highlights to Bryan metrics to the we response details financials. will turn key pandemic. I in will performance, and the Financial Officer, I then McKeag, And more share the provide will credit afternoon, COVID-XX
We the loan growth with six report I am deposit We million had to quarter, and that loan quarter out XX in commercial delivering our momentum coming delivered during the to banks significant fourth we of $XX growth. deliver first the in of growth. continued first quarter, and pleased
consumer driven agricultural the from primarily mortgage the approximately loans Our quarter, million. and decreased current $XX declined refinancing by Residential portfolio fourth $XX by million environment.
who are Trust taking also commercial building loan of advantage Denver relationships, strong have Bank choice lender investment attractive Citywide by and & the Bank the zones. opportunity become and growth opportunities for delivered delivered Arizona million team Callahan impressive Banks in $XX the Bill and & Trust and growth. afforded are loan customers Minnesota of of
deposits. Turning safe We seen growth, a have experience saw the of $XXX we did of seasonal non-time We not strong volatility. in declines quarter million deposit Customers including had havens market past. from to growth. the
Deposit Arizona growth growth. business. & reported and was the and of evenly & between strongest our commercial retail Trust Trust lines split Minnesota deposit Bank Bank
previously the respond to us previous from commercial XX first interest increase quarter. on interest Fed points. interest floors rate prepared basis the rates. paid the points, to basis were our by We loans, response, X basis along interest-bearing quarter, deposits points In on the This rate average enabled down XX when cut core was implemented with margin
to Turning to see credit to the credit first that quarter. we stable report pleased metrics. continued quality in I am
points represented compared loans remains basis basis to which XX of of flat quarter. quarter, the non-performing Our the total points loans XX first fourth when the end the at of at end
Overall, points from million quarter non-performing XX from $XX first the XX in to basis total $XX fourth slightly basis over same estate the assets as a assets percent million quarter. points in of decreased also period. to the real decreased Other
the several slightly increased years. the first quarter in to quarter fourth basis compares favorably delinquency to The in XX from in the points the X.X% basis to first ratio the from loans levels past points quarter X.X% fourth over improved the quarter. in Non-pass rated and XX
Lastly, were for fully at elevated basis was previously one, XX million that a net the was for charge-off of $X.X which first reported due quarter quarter, reserved. the $X loan slightly or charge-offs to loan million points commercial
and made invested progress best-in-class our processes, the tremendous on that shared Last Customer and year, in I implemented our streamlined strategic our initiative aligned technology, people Compass. company-wide better
We XXXX, We invested we platform we introduced options relationship convenience provide for made and a more We technology customers. In loan service a self-serve to technology customers. faster, to consumer customer stronger new made have and online our XXXX implemented across new The commercial a origination management in us additional installed adopted in centers. customer investments efficient. advanced system. best-in-class banking we platform,
efficiency as XX significantly our shifts past flat $X.X more for we’ve XXX behavior ratio past Customer our days. by by the we’ve increased have the expenses assets year-over-year, experienced in we billion. customer nine basis us We prepared also points for the quarters held salary over Compass improved Operation and than dramatic
to Online first the openings grew in XX% during quarter. account XX% XXXX
have in seen mobile use bank And seen we’ve the self-serve a and days being transactions. it branch online in increase and and XX% quadruple. the decrease We transaction following checks usage issued, balance and a saw of in XX% we stimulus doubled, inquiries
continuity and already our care our activated to March business Act employees and CARES weeks several pandemic We in had was before for acted and protect passed. measures the plans Heartland customers. implemented and quickly early
workforce, cleaned deep in-person customer bank than travel of two-thirds, only XXXX all work closed and and enabled our drive-through canceled and We lobbies, from restricted to locations. home. business members our events. more implemented We We employee
all pandemic XXX% closings, school at XX. time-off due illness, a to be childcare sick time-off to to committed introduced care member provide We needs of program May to And because a employees for employee if they’ll family an pay or and paid. through
for any treatment. or Covering XXX% of expenses COVID-XX-related testing medical
retail employees through a and paying certain call customer-facing information with We’re providing to centers. XX% in premium employees we’re enriched and resources our communications engaging And programs. wellness banks and
and implemented efforts for proactively our also relief customers. business We small consumer, commercial
we’re consumer savings accounts. consumer checking on and waving For maintenance fees customers,
waiving for fees. also We’re transaction an ATM
installment we’re loans allowing on customers pay not and assessing any for not days. late Our on to CDs, make XX customers will penalties payments early fees interest-only and redemption
credit Our days, small on can loans their XX small modify payments make business cards. skip days for interest-only and XX business customers customers for their to our payments can
help We facing. are to financial them challenges with commercial the are working customers address our individually they
of portfolio. modifications, the modifications As to for days. made disciplined our days, interest-only of representing and interest commercial XX% XX Of principal modifications deferred underwriting loans, and practices. for million paying XX These X% are April XX% those reflect XXrd, remaining of $XXX we’ve our
and to slides the I’d to website. posted you distribution, geographic Relations underwriting COVID-XX-affected segments, we For detail customer more our size These information, of refer loan slides section standards. Investor
Today, pose being the significant year. credit challenges half certain COVID-XX the is crisis the health we pandemic will for our segments across Hardships are into of second country. customer head as created a
position taking customers a special proactively positions. steps help path experienced in a forward. navigate our their customers assets strong We’re leadership so stabilize We’ve the help to our tripled resources added are we and in group to
on Friday, the Protection Act XX. to I Next, the March Congress would discuss our passed participation like Paycheck CARES in Program.
one the Paycheck newly Just our SBA Friday, on in Protection Xrd, for requests April country banks among the Program. taking were to later begin week created the first
authenticate a application We automated and collect and quickly process PPP the streamlined begin build to information process.
During wave applications over funded loans. have PPP the of billion X,XXX in the over and processed program, first we $X
proud jobs. preserve XXX,XXX X,XXX our small businesses member Heartland over across to help have served are our and The banks employees and
the in wave participating of program the actively today. are opened We second that
our deepened time, have where that need ever, communities non-profit contributed live now In in treasures. member Heartland organizations also We across and our we to April, work. recognize the sharing our to more commitment our us and states million than and banks we $X.X talent
are We funds directly are pandemic. those to need COVID-XX. that to of donating together We working impacts affected address the organizations work to this with by
also our reopen our footprint need safely communities will us diverse work to together Heartland’s reopen and geographic branches phases. to and in allow We gradually to economy. our
resume will Texas are Bank First other customers. Mountain time to each this allows location begin to to It restrictions cautiously service some expand our learnings lifted Montana first practices before as be rollout and we our banks in-person best gradual us week. from in to Rocky state-by-state reopen us branches reopen may and be to full in Bank and key states, operations. branches in share allowing This
the that, our for quarterly McKeag I’ll call on over to more financial detail turn Bryan results. With
