and Thank morning. you, good Brian,
call. safety and we've the protecting be away X the and of first, financial of take are, health employees. The freight we the main been of lot worldwide evolving in very will impact ground we themes you our and on the hope Given covering a COVID-XX, markets proactive
steady most year-over-year quarter April. relatively and remained have volumes during during first the of week recent freight Second, the
representing Third, XX% volumes at the made customers revenues pre-crisis Company's from crisis operational up incremental more for customers. the remained of customers than those peak of the the nonoperational COVID-XX and
the is to business and control to prudently Finally, expenses liquidity. Company protect the managing
I our employees the Eric manage to then quarter to necessary that to we customers call has taken quickly as call our will we actions across taking who today's I discuss have as the comment an and more then steps and that will detail. resources on before I'll that with protect On conclude Peterson, will well review briefly financials first review call the ensure the the results liquidity and have spread market we the country, our downturn. open in to extended as turning questions. are outlook to our your COVID-XX a
employees thanking like adapted would our seamlessly new They've to time. country. I during challenging by work normal hard across the for pandemic COVID-XX health in could quickly beginning safety force globe, and of the task created as we across our and a maintain To analyze ensure and March. our our operating products kept our their and to began employees we and a moving business the our customers' plans contingency and develop company dedication start sweep business of the such to to
our a to and our XX% we of our transitioned corporate the staff quickly office work-from-home enable environment the by of more March. to than intensified, work office moved As to employees pandemic force middle task remotely
ensure effective our have we communication Given instituted policies productivity. maintain to this work facilitate new to environment, we
reports. employees, via nondriving our their our managers required contacts to are with video have For multiple daily direct
and such as effectiveness. future. in to many that an is of operational across in to the learnings driver improvement the office by Company's facilitated driving the increased KPIs, measure Company return continue the we satisfaction to developed have as be capabilities, used We the areas digital the communication We believe customer will our and
have access medical people resources have staff the our necessary that access they ensure to have To support need. to that services, new the employees so we our processes also and implemented
maintaining and Additionally, including cleaning for we safety disinfecting gloves are of our who providing our regular supply facilities adequate an front the on drivers are and and masks of equipment, lines.
they playing keep to store the shelves against role stocked. and Our in are fight employees essential supplies work moving an country's critical COVID-XX, as
instituted ensure our prior mandatory the staff, entering to Company drivers further temperature To for of and drivers checks have safety we facilities.
drivers This to our orientation drivers program driver new an program, virtual contributed efforts. work as a innovation we drivers leveraged and new have recruiting attractive positively For has remotely. is complete creating allows to that training as for well our
organization critical improved workforce is drive factor and and cases, and has over that satisfaction. maintain we ongoing and, is new efficiency our work entire successfully including order, adapt initiatives, which direct to our of technology investments frictionless investment quickly in several enabled remotely. these our to years, to last the been opportunity enabling efficiency our for enabled environment as digitized further the automated This believe their processes, We this our outlook has to result a A many digital employees have represents customer have some gains. in
support where improvement sharp and active Our our early grocery, days a home the combined of during from transitioning shelter-in-place in to in customers investments our volumes technology, from customers us declined. increase with other the orders capacity team, of handle enabled demand while products consumer the has
deliver worked loads of and remotely, during most continued and week XX,XXX plan we per As to accept, employees March our April. over
crisis, XX% Company's pre-crisis customers with our peak We XX% are XX customer of representing the the U.S. from incremental consumer And, earlier, products, of volumes improvement, retail automotive, stated mix a as grocery, of strong little customers the and to have customers a customer with revenues remained has At fortunate restaurants. more diversified XXXX up discount exposure for made strong representing COVID-XX the operational. and to those approximately revenues. of Xpress and than nonoperational our base, customers. home manufacturing top e-commerce,
to term, rate verticals. freight volumes increasing LPL their and markets drops are in customers, the there's steady pressure from In well truckload Despite as from entering certain date, core due to competition that as nontraditional our pressure rate carriers relatively the truckload recedes to the continue. to and capacity the exit to restart expect gains supply/demand we shift near industry to as economic capacity In and balance term expect the medium longer momentum. we
expenses, closely across and can on we country and assure Based come business bending expenditures of pandemic, the of that curve business volumes manage customer including this managing While base. to given liquidity to the the a we capital have operate and scenarios, a even effectively would periods for longer looks this outlook and those considered be our on economy significant uncertain. entail our variety our the of To remains if economic liquidity to uncertainty, multi-quarter degradation comfortably that conditions decline we analysis, are economic pass. deeper the
a credit costs. As have on downturn. $XXX $XXX proactively closed in prolonged which on a in Eric with quarter Overall, million flexibility the remain new million X-year, first we and increased total further, we will to weather January, lower in our facility confident ability us with ended borrowing almost provide touch will combined very liquidity
spend I quarter a minutes results. like Now first to would reviewing our few
decline first in This market to by relative tractor segment as X.X% average X.X%. Over-the-Road over modestly tractors spot And while rates, our to persistent pressured declined revenue contract demand. year compared per oversupply Over-the-Road XX% XXXX mix. our also Our of experienced year given our down per miles the week increased rates tractor a week imbalance quarter, the by revenue per to supply/demand average per due
lackluster freight XXXX. environment was The through Truckload
signs see of U.S. to However, we prior a early starting were the to market COVID-XX. recovery of broad outbreak
fourth was of pandemic that the per the average tractor per more primarily X.X% compared per revenue week, of fuel a tractors revenue as assets territory quarter XX of of tractor. quarter. of result to first accounts. tractors division only week division, tractor the in quarter X,XXX row. operations, week, per were ceased miles a for Turning The increased surcharges, quickly revenue increase The to the and we $X,XXX increase to in per those the excluding locations than tractor at achieved mile peak or higher and in per operational Dedicated record in At our over XXXX other redeployed in our ago per remained year per X.X%, average the the $XXX the division's
as industries have specific to concentrated results major We our consistent continued volumes in in and in our yet are dedicated impacted see in fluctuations in and division negatively the retail the Dedicated grocery have not sectors. freight market general which market discount accounts the
operating ago to compared the load. quarter of driven operating first to segment as first year XXXX, the We million $XX.X loads the $X.X of as XXXX, by million revenue loss revenue a an primarily quarter Brokerage decrease million of offset $X.X to and in partially of by in in million compared increased $XX.X per incurred in quarter. increased income
work to margins improving on in segment. We this continue
would to Peterson turn a review I like now our for Eric call to the of financial over results.
