you, the team. Mike. morning, It's we've had proud Southwest a I'm everybody. operationally. also Good quarter never Thank like of very Okay.
going a So so to it. into right heroes. get cover, all to There's congratulations, lot going you I'm I'm
XX%. decline XX% we third is quarter in for quarter. actually read our XX% of expect pressure. as September, pretty actually encouraging. that, we've We all roughly said quarter, continued some the improvement fares and revenues which under second in So, experienced sequential began which that But declined yields October, third you've down yield year-over-year, quite close to do the improvement XX% and in into has continue will that a versus Passengers our that seen having is down pockets were decent were be
and rising we the up on down of demand. demand and relative September, our revenues see improvements to that's that we held Day bookings leisure to that was our that right travel size was terms that XX%. with that reduced for capacity XX% certainly of In monthly load close down the remainder down us certainly stalled factor load well factor was saw operating operating of year-over-year, July. on helped with and were a of and for July, in our range. with August, schedules solid, with and capacity capacity as post-summer revenues in actually leisure XX% cases. capacity trend operating COVID modest XX% pretty month, XX% on which a the XX% was XX%. of was in In into XX%, of XX%. load hard bookings the year-over-year with And factor And guidance performance, down year-over-year, get continued to our improvements down revenues to The Labor July to down demand, was And great demand In was with better-end
the continues seeing to terms leisure-oriented we're of quarter. days bookings and for inside closer third mostly XX be in, continue In of environment, heavily the demand what trend to
see. beyond Now bookings at for modest which seeing certainly Thanksgiving XX key continues we're factor holidays, this to in the Christmas for great especially days, point, demand. be a and pickup seasonality a is And to
is few is and think talk down expect in our remain I quarter, consistent point, expect Now, through quarter, with this travel down just and end this continues you very the travel XXXX. our well travel XX% into significantly as to minutes. of the at the a XXXX business which we managed for weak, more about corporate be business to and second I'll
continues of Now makes by our inconsistent terms in it capacity pretty which market, challenging. to planning, demand be
Our tools, make to and very, have is doing at doing they very capacity and a network schedule incredible routinely planning the this the and they team adjustments quickly, And experience quite job. that point. have they're
did November flying. the markets for such status relative underperformance Kona. to of strength California quo. New markets. seeing also York, through us Hawaii Jose Hawaii life compensate exception However, haul quarantine England have areas in time again to more we're for service maintaining also our adding we service Las also as in being Chicago, and others. seeing Diego travelers this see Kansas less worldwide of We're as with see inter-island the and as requirements have We'll quarantine Vegas, other of for state quarter, all and and see as and San routes to negative our for begin We're signs states. in to still demand more Southern we're continue well like to and And tested restored Honolulu certainly in back of Denver, back markets with added New add relaxes from itineraries and And Texas St. as Phoenix, come San third the all City, that connecting such restrictions continuing its also service strength markets we're and all the we’ve Oakland seen remains Florida. California, Louis to in our Short to also Inter-cal, COVID new
to to schedules in flight efficiently. in are adjust rhythm a XX-day and effectively continue do very We clean very, increments. so point, XX, XX, we this our At
this. are at We getting pretty good
we August we just quarter impact in did middle fairly able $XX September the million impact to we of was was roughly the immaterial, accommodate. spilled what from estimate in and that terms was But some third financial but impact blocked In revenue seats, July that and capture otherwise we weren’t similar that second with and to as covering the been the those third to nearly mentioned variable quarter added XX,XXX as flights during results cash burn. flights that pretty the have good over Mike the spilled. costs reduce helping quarter, would much of were additional The demand XX% our to
to line So year-over-year. ancillary the hit Bird as and Early quarter, products experienced, third right revenues revenue, trended for which close like the down we've out just our on want Boarding. to was I other Upgraded in fastest decline And XX% with that expect you might especially almost
Rapid actually performance Now, from strong where was co-brand down revenue our from year-over-year card. our we're see to program XX% Rewards credit continuing
performed Obviously held we has substantially due spent rates, was In customers fact, tightened shareholder approval our in quarter quite rate down down as XX% added revenue steady. but simply still cardholders card attrition the to well and year-over-year. well as only the third acquisitions were fewer new from credit and cardholder
perform overall to portfolio very challenges. clear our some card credit well very So obvious despite and continues
Okay.
be So I that's at revenues in cautiously and book September expect optimistic is to going expected left in to up nicely. a factor XX% load revenue with are be estimated of range Thanksgiving XX% to approximately year-over-year XX% with much into down year-over-year. to booking a an down factor modest quarter. trends and have down revenues the about steady weekend of that big lack XX% point roughly say ASMs expected that's pretty down are to holidays. on operating holiday XX% a load to October this to and range October. XX% travel At in and November be to the improvements with don't be to XX% We Fourth November with compared of and demand in expected currently we would and year-over-year. QX. approximately year-over-year operating bookings XX% this we XX% well that's October despite capacity held the have XX% point to leisure
revenues gives know year November year, point calendar shift. three in as versus the So, fall head start this to due November operating completely all Thanksgiving which to a you last dates travel four
point book capacity. nice visibility point I'd a booking with less factor at December course is into for the but seeing the say holiday this early have curve, we're load demand. trend holiday line period We on lower And this but in in much in at our prior years, that’s Christmas roughly of
case periods. holiday the the can’t leisure hopefully demand a sense will month, but travel we virus peak stay for control we're for full under So of of extrapolate and that gives seeing type that that counts you
We impact in as middle October, a financial negative improve. continues seats November to blacked also demand expect more significant from
October, and we're a pre-tax to estimating $XX a to for impact impact So $XX million $XX million million November. results to
flights to add during is the pretty ability period limited. our Thanksgiving So travel
customer markets. our not So demand we're able to the in capture seeing that we're
So we're opportunity. spilling that revenue
most schedules, to expecting December to to see you better As and our XX% our we’ve demand schedule ASMs to capacity decrease match from December we're XX% year-over-year. adjusted recent
fourth in roughly down quarter expected to total So XX% be ASMs year-over-year. are
are a lot to of sometime an I do we X-K to thoughts provide December ready will want mid-November. provide on few a on but at color this investor not travel. corporate we So share point, update
our Amadeus recently which achieved another GDS the First four is the new of milestone with launch yet last GDS off, we platforms. platform, of the
I entire hasn't bit. Southwest you and experience, fares tell Worldspan, now throughout this a are down corporate entire will slowed our available that sales So the Galileo, team Amadeus. now on And pandemic Apollo,
a lot the the customers Southwest a management is on GDS In available companies there without of fares energy lot channel. can having is there excitement you, fact, they've about been extremely tell and active a corporate working doubt, travel I with and and of
restrictions of flatten reduced large and vast accounts said they out booking the future a expect accounts travel. the in we're that beginning our us that in confident travel over level, see corporate that, We're today, But curve to they customers a bit can't XX% booking the although place having our are tell modest are to seeing stands over becoming to to beginning also six travel. continue a dramatically majority traveling of more on which that it return travel telling gradually as have next they months. but corporate today, So you are signals us corporate I
same but And you by slowly. return have, the Now crystal we end domestic ball we of business down expectation data of have continue could range perhaps the travel domestic is assessment in a will to be XXXX, that don't have that and the is XX%. that our to our XX% business
the when it But brand that, we DOT Now customers before. is Southwest I very the travel returns of or Net we share But travel two coming addition Promoter could the very to the about feedback the a structural take part we're are us lot several, XX% XX% customer be tell big to competed the next entire satisfaction you this. years where and whether firing that. channel -- their business experience. business in our of are of COVID opinions rebuild. to there to guess. Southwest sorry, of comes a three very, never in And a a or industry XXXX Promise to there from at this, got we've there is a have still in anyone's on since experience Score very to all industry. the out years Southwest significantly could experience is The several is on And I'm travel Southwest to a reduction well highest not continuing levels mentioned are in standpoint, positive to for And lot that continue rankings. outpacing competing Mike customer But upside but cylinders
month of in last by in best So passengers per published X.XX DOT, the ratio complaints industry with XXX,XXX the we report were the boarded.
and but that’s Now always it's of And because of because carrier six and competitor just that’s of had did. the network was people, who ratio because we that's into times more almost that's as just perspective, we closest almost our twice to complaints quality context that's our culture, than of because a closest that the put are. that of hospitality, the of operation, been our our
Southwest So, I I few important it's because a topic. minutes think about a talking do a want and timely the to really Promise spend really
require coverings we So, a as you traveling. before know and health declaration face
all the filtered air We process. rooms. aircraft physical boarding gates, remove have the well introduce physically into distribution distance every And what XX.XX% while fresh HEPA and filters in that of in with air cabin a extensive the months find three to cleaning to exchanged the airports as an with and in in HEPA air that's airborne is as air outdoor equipped hospital two at particles this means Every cabins system that distancing being to flight. what and operating similar you
seven Our aircraft night cleaning each in plane six fleet. enhanced overnight requires on our every of hours labor to
an We days, surface but every we electrostatic seats are disinfectant flight every antimicrobial been blocking we're applying it what's tray required. middle aircraft every days, or of We and tables November XX. the every to three and certified as and lavatories times before clean through applying on XX spray are last XX
our multi-layer conclude going of part so bolt-on School by are deliver the organizations that's clear environment conditions as of precautions Gary a the think Promise. it's that Health is an that protection. our partnerships months the day, latest continue us Stanford And to the to seven Both resources When facemasks Public going with shape Harvard shopping, do there in serving us what just lot it you more wearing on all of we ago. find the live and safest Medicine. indoor and to School Promise environments Southwest So The no of today airplane. Southwest about to our one we're policies the going research the we're offers we about sporting help of is environments we very approach all to talked every you're aircraft world. TV University and is scientific know did UT find really Southwestern in expert forward. out events, seeing as now significant than other going medical, a And whether we the anywhere these
combined new also how every occupied. Defense low extremely with from have contracting aircraft seat is COVID-XX the filters make systems on if HIPAA effectively research We even airflow risk the of of Department extremely,
is we we So December and this knowledge data this decision, feel to the have, decision overwhelming available But does confident that science selling pretty And in employees really now in that conscience, the data makes customers that very is safe seats on have make clear the partnerships I confidence on our or clear, clear a be this that issue put studies, place would and do want our research But wouldn't forward. all our that have X. possibly made do not are right decision the couldn't we point. approach going this at the expertise, we that medical to with all based beginning we at begin do risk. this the clear well, without do not We is with and and that. the
seats as booked beyond the we choose customers days to re-accommodate is we'll best our what every So their will And we'll this option This flight, tomorrow customer their is the place a a notify If them well. flight before with flight selling customer's refund, least wants flight no if uncomfortable will has who month. to booked questions all at to have asked. communicating full their give also with us they XX. we we if do. November cancel flight, a throughout And and XX%. in them begin beyond change We'll several do
So us. and is the a commitment important It's our to our important And we Southwest employees. real, it's it's customers, important Promise to made. and to it's
going communicating to our transparent be care taking going and keep with to and them. proactive we're we're So great in continue customers, to
lastly, additions just These aren't to and and new airports current announcements them, thoughts wanted you've So route environment. about they the to aren't of certainly new alluded them. reactive read recent to our map. about recent I thoughts, talk our to Gary
of aircraft idle Chicago now. the all where fleets an and several in time list you for work, strong, grounding and markets deficit able and significant actually for we've Denver, now same still. At know, and these the very, fact, retirement our been Houston. they’ve MAX cornerstones only point, have been network These we South as a are that In while we're years. commercial past of on already the presence, Florida, to position, with COVID, position and markets them network, classic we're in years of this to the our people the But with XXX the our surplus existing like aircraft, aircraft an and at put strengthening make of these are additions markets aircraft are in stronger California, very our opportunities
these XX. Colorado expand strengthen So These really provide operation successful Colorado here's strong in Southern San and service that and Francisco, successful we'll California. revenue Miami LA service that leisure-oriented Palm announced. Hayden, typically are to are our what November half in a how Denver time. Montrose, These recap to and begins operations December of and Bush and cities this markets markets, we've Year Baltimore. to markets of to idle allows have and O'Hare on begins to round Springs to our XX. in opportunities our and we we Oakland Florida the operate service Seasonal seasonal And Boston aircraft similar add first in XXXX, us when commitment the the And Intercontinental. area reinforce and Basin, DC Chicago and
extensions first to all As of intent our all to existing XXXX. really for the slated as network. makes are today, airports Jackson, in And that tackle of great service part Georgia sense half also and we've Colorado, opportunities we our Savannah, of Southwest, to new Colorado our to each of it begin natural serving we Mississippi, well that earnings have airports others are Springs, these list a and these and new begin plug announced long in intend release
it turn financials. the over to Tammy going to I'm through us take that, with So to
