afternoon, Wendy, joining today. you, you the value Health safety, with core of hope even important thank Thank and become more us We'll finds your and everyone, during a your pandemic. we this for call colleagues GrafTech. and is do, always you, I families safety healthy. good as and begin, which excellence has
of XX% improved from decrease Our total rate first to significantly XXXX. recordable injury a X.XX, the XXXX for half
just the between mobile actions such name tasks COVID-XX. a focused response this as as has on practices, actions it safety We few. to machines, and achieved This the been are addition team to was with in hands-off planning, and interface especially to particularly in pretest people taken involving year, the pleased
extremely and improvement. to are culture safety quarter results the committed with for of pleased our We a continuous
the going awareness work leading a expand this to enhance indicators going in forward. I diligence team awareness their improvement, want safety we and to forward continued of continuous to -- will for part take thank our area. safety As this moment hard
only the the However, and our provides achieve Health number safety success foundation plant belief here is of to to a that X. the business safe on the fundamental balance metrics. correct is
Slide to X. Turning
We pandemic. the proactively are managing COVID-XX through
Our to X at executive per situation locations. to the all Travel COVID-XX led by of response our team remains members meet continues times team restricted. assess heavily week
place operating of being mandatory for Personal We our facilities. personnel at is including equipment have protective our utilized, workforce in XXX% for use temperature checks facilities. entering glove
Okay.
taken Turning actions X. protocols we to enabled safely The that plans have Slide and operating continue effectively. have around our our to COVID-XX
adapted environment. quickly the new has to organization normal Our working
and European North plants were new practices prior as to implement the Our Europe America. hit to first pandemic the adapt
infections, with currently date. both able say States the plants of dealing the American to North surge free that in to are be Mexico. and United Our our in to COVID-XX remain recent COVID-XX employees I'm XX% pleased
running Our the our and meet plants have at customers' are levels pandemic operating remained COVID-XX through requirements. to
level of highest we to rate have an delivery the service achieved these the quarter. on-time in our efforts XX% are times, customers to During our challenging second increasing provide and of
biannual recently maintenance planned scheduled This Seadrift X regularly weeks. outage Our lasted its facility outage. completed
and Our July. of on in the end team the on turnaround completed time operations back the safely at budget facility with
been steel quarter COVID-XX the at the to and began. generally from outside volatile decreased significantly down of approximately second World reduced are impacted has the Steel steel industry Moving the The electro States, efforts that global goes Steel rates in Association X. in It XX% have that the China demand. as XX% period in an example also stands from pandemic recently currently Utilization operating more and same and impacted Slide steel since XXXX. production was as have reported utilization rates without consumption. saying have fallen, United XX%. declined QX in have prices the Customer rate destocking
We of continue to remainder expect graphite electrode demand soft for to remain XXXX. the
X. Turning to Slide
our on industry. steel with facing associated are experiencing call, impacts we currently challenges last we As the said the
received approximately force have We XX majeure claims.
are take under committed customers our the of struggling Some they've to LTAs. volumes our to
Additionally, perform few a we've customers had their contracts. to fail on
We are our mutually customers beneficial with working solutions. hard develop to
ensure in while modify the expect contract. appropriate additional to we our some volumes securing able to have by to of take contracts relief are under our While to been the measures near-term the we fulfilled, contracts extending obligations provide
range to tons. anticipate continue to metric of XXXX We our XXX,XXX that will the XXX,XXX in be sales LTA
Now on to financial results. more Slide quarter Quinn I'll on it X detail for turn over our second