LFMD - Earnings call transcript Q4 2021

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Operator

00:02 Good afternoon. Thank you for joining us today to discuss the results for LifeMD's Fourth Quarter and Year Ended December 31, 2021.

During the call today are Justin Schreiber, Chairman and Chief Executive Officer and Marc Benathen, Chief Financial Officer of LifeMD. 0:20 Following managements prepared remarks we will open the call for question-and-answer session. I'd like to remind everyone that today's call is being hosted via webcast and the recording will be made available via the link in today's press release, which is available in the Investor Relations section of the company's website. to I the to number company's company statements, are begin during everyone of actual we uncertainties which call and materially this will subject projected. results Before to would cost from remind like that forward-looking that differ X:XX may risks those the numerous make a with filings other filings that These risks in described time. within are from the company's to they and make the and uncertainties XX-K SEC time and XX-Q LifeMD are call X, based current X:XX Forward-looking this statements as March made to available today company XXXX. on the during information of The revise except company after assumes as no forward-looking call obligation to update today's any or required law. by statements management company Also, that will please the discussing measures believes certain note in non-GAAP important that performance. financial are be LifeMD’s evaluating GAAP non measures thereof earlier these between to and most today. GAAP press relationship the be on can release comparable reconciliations in measures found the issued the Details

would Finally, Justin company's to be call remind go is will today's that and to turn relations I of recorded investor ahead. replay Please like being CEO I'd LifeMD’s like to the over X:XX Now section for call available Schreiber. the everyone in website. the

Justin Schreiber

capitalize $XX which completion that in Virtual the beta care. for XXX% results. Tele our Thank quarter for joining mission discuss million X:XX Thank the were operator, achieve Nava fulfillment Care record the year and for and women you previous our of our we achievement X:XX LifeMD platform Our today year to change financing accomplishments profitability year-end to Record successful numerous of the good up growth X:XX and segments. everyone. of to for a brand including full-year. we throughout a us patient of another you, across afternoon triple-digit XXXX XXXX permanently transaction, outstanding LifeMD, the company Telehealth to Primary pre-announced characterized launch believe was revenues, and fourth WorkSimpli us, for both over will in the XXXX growth of our the in January revenues and subscribers, dermatology launch new our

underlying as a total new All year acquisitions, all as in revenue XXXX. margins, rebuilds subscription performance and X:XX strong revenue of record-breaking rate achieved subscribers, of record costs, customer average from acquisition patients of percent metrics of team were subscriber note, levels of our existing Gross topline revenue our achieving when I well. Of daily ups. drive record also achievements believe difference. during XX% rates a customer year encapsulate to -- in exponentially was and performance record successfully our XXXX, growth rose these sign aforementioned patients versus reduction able costs, we the in acquisition LifeMD new metrics a while the performance

of announced year scale LifeMD platform. of to the of Immunology only Cleared to in closed and long-term of existing three our Cleared revenues allergies Care Cleared large exploiting adults of evolution competencies. aggressive Day up healthier We with Allergy, core patient retention beta the Service in use In proven remain business a tremendous operating LifeMD Care us least opportunity X:XX LifeMD. patient Our are partnerships the Analyst the and is through with personalized as business, even brands effectively continued Lifestyle to addition in with manner. not Care to strong expand capabilities February, leading Virtual our to live our nationwide and the Care retain and comprehensive oriented pervasive launch LifeMD’s our Primary In to tremendous synergistically patients direct of we've or on our the offering a advertising equally along margins. empower one company's further of of and Technologies, to does efficiently highly X:XX advertising and to excited our the the we the growth X:XX Shapiro effective highly additions X:XX our the LifeMD’s with tremendous these capabilities in when model a net stone direct Virtual and and Telehealth XXXX healthcare X:XX $XXX following pharmaceutical In first pursuit conditions. the from this adjusted with begun newest Nava, of in our business expansion Asthma agreements, EBITDA manage growth by is by successful XX% American focused in Annual superior consumer subscribers Investor to As of patient addition Rex, lifestyle-oriented with margins jumping-off Platform on brands following clinic, will market million asthma core access LifeMD at suffer giving with and LifeMD the performance an We Platform followed to into January directly and point to Health in continued about Primary Cleared and Telehealth companies our we variety in this this synergistic attract a and obtaining outlined recently and lives ability represent important launch. it efficient, of history strength acquisition acquisition a first believe will Under acquisition the million them we of we market also Cleared’s partner a announcement rapid help very and pharmaceutical $XXX revenue stepping leveraging we the companies. Cleared, healthcare. and initial activities by affordable a these compliant goal in acquisition Primary

a Prescriptive with best-in-class affiliated our drug patient technology to first diagnostics, aims experience proprietary by Primary market at discounts. Axel platform one-stop state services provide price comprehensive affordable frictionless our we've platform, technology work, a to Quest Investor and outcomes As to seamless XX it and seamless in at members Day, integrates primary nationwide highly and a the prescription leading X:XX Health only not care disrupt with platform leading Our features including for demoed convenient in-home with anchored recent partners, also and Care patients. our our medical point, shop group Platform Diagnostics, better lab

But business we begin on-boarded to affiliated the opportunity see X,XXX patients this more day. either X:XX LifeMD new offering comprehensive range LifeMD’s Americans, to in one all group and our patients or also I millions we their medical provides will cross-sell who access scale to As quality lack platform plus transparent. our of Marc high-deductible a the has the each histories, turn with over only and summary plans the and one-on-one to to to relationships have to tremendous high medical doctors patients treated than X:XX not The it, pricing ever-growing an XXX,XXX a health of who We provide underinsured provide this With to-date medical of care. are direct quick simply now responses questions where quality who financial to Benathen, call care medicine CFO, need our with and doctors access results. their specialties. is that primary and and contact affordable Mark? will uninsured,

Marc Benathen

Thank good you, and everyone. Justin, X:XX afternoon

continuously As Justin strong mentioned, upon we operational and continued to execute improving and topline performance. deliver growth

gross revenue of XX achievement This growth record of quarters the consecutive percentages XXXX. margin on sequential in quarter marks

goal acquisition focused on not by topline fourth profitability of and laser of the quarter stated only remains adjusted achieving patient our team retention, through EBITDA our XXXX. but also Our growing

for achieve with goal, also We no to strong capital. position year liquidity this are addition successfully million $XX the not the to cash need X:XX without only the of finishing to but XXXX debt. business current this goal additional have on capitalize achieve track our In and over

later to the year also realize liquidity, this outlined have subsidiary expect sale the additional we We non-core of our WorkSimpli. from

profit $X.XX as same the for excludes year-ago non-cash as full-year Revenue and share, by the results loss year the the the XX:XX same This Telehealth quarter grew of $XX.X excludes of the depreciation stockholders as a stockholders per in compared per in million million tax million compensation the Adjusted our in of of increase measure primarily for a common versus figure $XX.X that million preferred in in ago. record X:XX non-cash a million percentage non-cash in in the loss preferred transactions Adjusted $XXX.X loss by figure debt totaled EPS half financing X,XXX period. the on EBITDA quarter, of compared spend, fourth compensation expense, extinguishment, $XX.X versus period. or million a $X.X quarter. XX:XX that marketing fourth revenues stock stock-based grew ago loss costs, of expense out $XX.X loss grew XX:XX in the a This loss non-cash dividends, year compensation, expenses XX:XX debt income marketing X,XXX Our net our an tax decreased compares adjusted expenses, adjustments, was is expense; compares decrease in $X.XX $X.X $XX.X driven subscriptions, expense; stockholders compensation, a Operating Adjusted versus prior million, in loss non-GAAP extinguishment, from million. for XX% in loss predominantly $XX.X per scaling million status while XXXX, totaled million fourth stock-based fourth while the increase the preferred which revenue an administrative million year-ago stock-based measure, a which non-cash XXX% period. $XX.X fourth or a of dividends, litigation year-ago discount, X:XX period. $X.X the interest sequentially and quarter same to amortization in of share total as of of as a period. X% fourth loss quarter million, the period. expenses share million, per loss the attributable revenue ago XXXX. non-cash net $X.X provision, year-ago a XXXX. a $XX.X million, of $X XXX,XXX stock for loss successful improved a We amortization, XXXX. XXX% to $X.XX million. factors selling for to debt to record sequentially depreciation percentage grew non-cash $X.X debt in $XX.X net quarter. quarter $X.X dividends, was attributable debt XXXX. stock-based quarter net non-cash XXXX. was loss Gross gross XXX% the the full-year, next in in as the the preferred Operating totaled year period. million a completion improved this in a significant in Despite, October of of versus loss loss businesses. of of Adjusted turning revenues XX% general the adjusted inventory on XXXX in percentage non-GAAP the million XX% per to expenses, totaled an achieved expense, $X.X measure and is or tax Gross same expenses a up sheet. compares in period. XXXX. period. same $XX.X from year-ago totaled financing XXXX $XX.X of driven an to X:XX a a and and profit to revenues the loss WorkSimpli further loss Now turning loss was XX% in of financing to depreciation $XX.X totaled This to decrease generated financial net same to attributable net non-GAAP to Adjusted and dividends; $XX per extinguishment; a as factors non-cash by $XX.X XX:XX year and prior Now the revenues income as of compared XX:XX of in or attributable Gross non-cash the EBITDA, offering. XXX%, XXX,XXX amortization a of will the to period, Adjusted million for and net fourth in WorkSimpli totaled to in loss and of transactions to to totaled $X.XX XXX% stock the transaction million $XX million, share on expenses, in to in for amortization EBITDA a and stock provide decline XXX% for XX%, net continued common $X.XX provision. to million the in $XX.X increase WorkSimpli turning stock-based XXX,XXX same XXXX, December in on the in full-year and year-ago this XXX,XXX XXX% leveraging profit common loss full-year GAAP of totaled Our revenues expenses related year-ago of XXst, Telehealth common up earnings to income EBITDA extinguishment, $XX.X Cash non-cash of financing increase net balance related year-ago amortization This in of million update of of same selling XXX,XXX fourth of compared out share share transaction to share, $XX on period. XXX%, income versus following compensation XXXX. adjustments, call. the Revenue $XX this million the expense; as measure, million back increase XXX% per expenses compares a to expenses, non-GAAP compared stockholders an by quarter our of taxes of million GAAP million, the by spend revenues XX:XX to expense a as a quarterly compared XX:XX a XX%, a $X.XX aggressive as million a decrease EPS million, and EPS inventory in same financial of and in $X.XX totaled totaled non-cash in quarter by to the in depreciation per totaled recurring the loss XX% preferred share the totaled year-ago million XX:XX quarter. Company's compared $X.XX XX:XX This in $XX.X to interest year-ago these stock EBITDA, ago same $X.X expenses XXXX same Now provision. to growth to this process of Telehealth XX% while compared common results reflecting quarter profit in the the by period, of were a million, to

We is addition, during XX% prior XXXX, our flow our In successfully million, improvement to clients under the the in growth burn support we quarter. quarter believe versus as sequential representing operating strategic reduced to our $X sheet fourth sufficient of a without now wraps cash our be raised. like need the business we expansion with for continue to and I'd capital scale results. invest strong unit rapid economics to financial additional in the our to over call of turn This to up the XX:XX back Justin. balance

Justin Schreiber

XX:XX Thanks, Marc.

believe and performance that our I by revenue to to including by shareholders at very are in the as commitment XX:XX for Telehealth, call above fundamental of leader shift a continuing as I excited we're working patients, goal us. our with profitability think million margins $XXX $XXX delivering of while and our their be open at goals, will Q&A. quarter to towards LifeMD, performance platforms a our In With and $XXX their our closing, healthcare. continued like million record adjusted providers EBITDA XXXX of between like XX%. that, EBITDA deliver XX:XX for in We we XXXX; for and the We well our $XXX the change achieving as We revenue revolutionizing adjusted patients long-term look to million healthcare healthcare to our to thank to fourth in or XXXX, team would million and entire execute financial US. face support access and the for our of would about forward continuing about the fundamentally opportunity how upon guidance

Operator

this from BTIG. question with a of question. your comes line Instructions] [Operator Larsen with we'll And proceed time, you. question-and-answer David first session. And be the our Thank at Please conducting XX:XX

David Larsen

Primary you. Hi, quarter. uptick on subscribed? is XX:XX any talk beta demand, you're about Virtual launch Care of And of seeing in of good congratulations the you sense the Solution. the little bit How that Can Thank a progressing? that the

Justin Schreiber

talked waiting so are can to platform, very the of feel some sell made any full to technology. going really still we're ad we've be over the And to platform XX:XX cross-sell really final throughout next the committing in that the and to for patients moving start to quarter. that's dollars VPC we're in to been was every starting that on small. to from we've we've a other approval the X,XXX talk specific more So kind XX:XX And Sure, right the platform, platform the which couple One couple of also. going day. on in start next comment patients, thing David, the now meaningful brands we from the traction also think see to from X,XXX also two. certainly really Justin. launch numbers we have well that's more lot patients the progress that. that quarter, in this VPC don't what the expect of in And with to continued board, LegitScript single technology this we're that can to really in the the happy numbers last or we see progressing We've right site, VPC really the we're I about LegitScript the or we've past next is the weeks. is about we I also but in on We place, something week putting good that about weeks, talked

David Larsen

XX:XX Okay.

Nava is solution sign for that I it mean, them can to patients to easily not or whether cross-sell doctors call automatically have care of customers, to that a or there patients are talking a pool place you've to to the reps they Primary treated or the Is easy that them talking so or up of way if So, Virtual are convert primary has that Care already. I provider over up-sell sees, center your my pretty sort guess XXX,XXX understanding Rex it's for like, Rex far. in the the member them or see easily solution

thoughts of the and an Just sort aspect operational any up-sell of in-sell? on

Justin Schreiber

I we have one to with most XX:XX a or join get a them our they patients of like provider, rep for family seek whether care it. every of person over not to not into prefer our we speak absolutely about The LifeMD can is our to X,XXX X,XXX but brands. primary the answer new is yes. too that day, talk patients those can much reasons, strategy have patients to And see competitive

able don't we so our I word, online use BXC don't cross-sell that techniques, from of confident correct be even confident of and paid a offline patients bring a which media the our very I to think, confident existing extremely that that look, And to the at. word we're but easy, going successful We're I brands platform. on we're a single meaningful we're think say initiative. that use would know, every be wouldn't advertising I to just but that to really I'll good we're and -- under day confident number as will result -- this very we're like with really our -- --

David Larsen

quarters to the not like WorkSimpli the XX:XX an thoughts as sequential growth year-over-year working the that in seem WorkSimpli operational there The then on WorkSimpli? on been or quarter there was revenue as revenue growth, was ago, has say, I Okay. of And last thing asset year something period with was rate any two that? quarters? sequential basis, but previous or been it recall fantastic And ago through seems had high revenue it growth a

Marc Benathen

it in free on it was working and with days particular advice Yes. likely that offer grow since of We days, to that them business. albeit been going transaction acquisition profitability that Marc, advisor. trial growth why bear in -- quarter. there albeit half to fruit. free that on recently that That's digital of But to was in we're where added sequential have was for continue to drive slower so reason business be last past focused continuing they short-term, XX year This the but They expect extending forward, hiring is the was to second to getting the then a an at terminated year, XX small the had a did. the were they're XX:XX a product as they very revenue will resume a sales laser we been for is it trial but a we've rate with that that this the the biggest at still slower growth, what but second rate. are sequential least XX:XX closer ahead executing product We it received than in

carry-forward We on we quarter -- a lot time expect that of in profitability of to sequential But growth laser we members well. start maintains ahead same second that, year as and to to the a making their particularly are business jumpstart are this sure that sale quickly. at of pretty the focused strong

David Larsen

XX:XX I'm some Okay, costs about and bit seems increasing things and costs. In great. market. marketing And pretty it have it acquisition hearing control. you then can I'm the you talk different like customer costs marketing entities significantly under are sales good the a in and with from cases, hearing sales little different

like seeing of now in trends advertising the XXXX Just spring? let's kind What into are and seeing, January February what are and you costs? we're say XQ heading through December you of

Marc Benathen

XX:XX Yes.

I a of that challenging. So just advertising has double-digits as half standpoint, that back started lot were the in half trends the talking improvement on the of have our in XX% where really mentioned we see year a being said, they you significant is versus that the second area. the If call market the year-on-year, differentiated And in rate able not going acquisitions go to in able remains on lot and that produce challenging, and more details the succeed the the relatively we're market refined through I'm year, strategies, and new those of types call. think prior because the cash able to flow really we consistent but for to be But in we're this during quarter basis. think up were able be headwinds. how that the we results So sequential a been we the with and shows than down despite to half of really time market flat tough by smarter to record back this it general, patients do would to this competitive XX:XX shown to of With cash, what the get our from excel, margin continue a reasons been those of has is were, LifeMD guess, we market that into year.

David Larsen

and Cleared in XX:XX to then that performing last and solutions there large thoughts a market set Nava before has And there? one sort very of Okay, the a any over-the-counter queue, that the just hop opportunity or is in any I how your expectations, there. also on it’s relative large internal my back understanding a are thoughts Nava color own

color traction on any you’re thoughts Just the or gaining?

Marc Benathen

in some also a that have in additional but business line is existing companies business it's On yes, XX:XX line we with only space tracking on XXth. that, very be not expectations Well, the closed so for with far bringing and clearly, we it early think significant acquisition that it's our direct-to-patient in couple in going growth pretty I But internal say of of we January expectations. partnerships. would that to the already a that which a partnering particular significant is side, opportunity the Nava tell, basis, to had directly actually we with XX:XX pharmaceutical

the be Rx But as of business. with something second of expectations in general, for complement the end we We year the that's line OTC our the that business in quarter through growth the this they most the are expect start with in performing business both the in month. happening to to

David Larsen

for Congrats It in hop objective. on and sounds Thank your I'll Okay. progress EBITDA XX:XX like your queue. you're track, ‘XX back breakeven on XQ here the you.

Marc Benathen

XX:XX Thanks.

Operator

B. Our from proceed Marc Instructions] the with next question. Wiesenberger Please comes with question line your Riley Securities. of [Operator XX:XX

Marc Wiesenberger

Good Thank XX:XX you. afternoon.

with to release I you I'm in your subscription in out regards remarks business? generated by was if prepared that could WorkSimpli parse revenue think versus the number the wondering, XX% and of you noted subscription. Telehealth

Marc Benathen

with and so Yes, the is XX:XX in a time subscription of the WorkSimpli Telehealth the XX% revenue XXX% business subscription. is recurring

Marc Wiesenberger

then asynchronous? that about in VPC of grows at if percentage And the are XX:XX all? how could you. kind evolved And the shift Great, that's encounters few as quarters. you thank mix talk over last that how the could impact And margins of

Justin Schreiber

Yes, XX:XX Justin. take can Marc, It’s I that one,

these I would I them dermatology estimates, are businesses, say asynchronous. So probably Rex, and those that but condition of currently our you say at which roughly look call specific would consults and that are XX% numbers and are Shapiro Nava,

We to be through do that have decided the initially going synchronous. is ability asynchronous consults but Virtual Primary platform, we everything Care to

to So, of time -- yes, course consultation it's takes going of appointment synchronous does. an considerably asynchronous more than

model where platform a it's And of we for a number However, someone probably that recurring about the really we good of month margin. month, $XX that type patients most initially. XXX% service that's projected business, the Telehealth instance, margins feel is -- we XX:XX have fee probably the a so it's business of different where a be that to business, true a $XX that's month and $XX expect so paying a us

platform a of us then little like -- right, But that we above offering, we're makes Does paying kind and of course and consult it is how that They're paying it business. a XXX% your usage, do where is if to patient it only of the kind market of but you every consult that so delivering that up with -- A'LaCarte for sure and margins kind on each lower-margin about you very, which see question? of recurring expect is it bit what attractive that often healthcare. net is fee, consult call a to down uses even it different, think an on still comes lot incredible answer subscription very margin. making the XX:XX We for patients platform. platform. We for put It's the doctors

Operator

proceed XX:XX line comes apologize. with seems from your with disconnected. had back in. We go question our Please to of the BTIG he David It may that next have If Larsen We make he again. do he a back question. chance have

David Larsen

launching Or XX:XX Amazon platform, Hi, are announced general at in Primary the may have nationwide your market Virtual or not your them they're more may impact Care progress? all? that one and that your seen you the follow-up. what Amazon on thoughts just a have on launch just

Justin Schreiber

Apple XX:XX right of, – that's cash to -- on certainly of going focused market, David or this this not high-deductible a companies which From in not that bigger the it's be space. what XX% product or pay space on is in underinsured caters really plans. the are the we're of a I've is really, Americans seen very, Amazon is now this Google in space, a health kind lot insured is the on

so lot Amazon's of of is lower always tech that focused a -- this built in of hanging Platform have other be chronic some really I to I diabetes, in and competitive those like a would ads that even we so of lot frankly, lot big lowest quite And fruit, we've market look and for companies we are the the don't our management this a just -- markets conditions which in really companies hanging the of the in know people, known big in really, Primary going I big be that Care things we've XX:XX So big most think space. I well-funded And US. US playing that. and not are that anybody. healthcare. know seen hypertension, business And met in have anybody never also the relationships the have -- I've don't like on world with know players the never in

we're we finding that healthcare, Virtual right? not we highest economics. What incredible drive we it's Primary unit can on is worry value we What win, right. capture something I'm to within and about very revenue world, this the streams big big, on need Care we side And where the build amazing much a we that So to that deliver -- don't focused don’t best to a need market need acquisition going of don't business. do

So you think said I I've that know offline. to I this

out we that and in know there like you're creative XX:XX and then to LifeMD we and thrive acquisition going seeing very I how like need Virtual we're to them. get Primary think create these and Care competitive our people retain go that markets And everywhere. offerings and patients start really these and team,

for not way And too game it's in worry competition. so about we're we're to this early us just, --

David Larsen

Okay, use that's you'd thoughts on around health thanks something plans And do willing any a as what of And that or you. Care been Virtual some have be many much. XX:XX future? may How been plans, helpful. you very any point whether Thank to at thoughts just to basically Group. have want the And by not you in be would great, any approached members? size the those Primary

Justin Schreiber

don't approached small, very know, been of one very health I that plan by right. kind We've it's -- have small XX:XX

year. this something an payer. of conservative focused super we of also be that of these that small XX:XX from two, have need can certainly co-promote interesting companies, a healthcare Primary you're Diagnostic with I large interest than need could healthcare calendar said, candidates or there quarter been this with area make, but income discussions for XX,XXX David from there's from we are LifeMD think patients particular our are or hey, pharma But to also and are We've a large, I their or onto need another more we we great companies, the all They think to companies I kind thousands websites using not with It's employers service app by to stage initiatives offering. some to they of marketing So platform. XX:XX the approached what's have We've them, and traction approached kind a to opportunity now want been with one that their that big Virtual things partner Care want We've in lives. that is then like these that just And products LifeMD, to that more of big could that even the here. number have activities. are of where onboard like, on. statements very see own once more patients right? XX,XXX product these telemedicine be patients going drive that actually some product I platform. the very we some also initiatives, early all partner they these we've a access in BXB could expressed realize right? of by drive be it's this these you some would us some structure follow-up -- tens patients

David Larsen

per from if that with anywhere patients, to call per in million mean, Okay. $XX let's $XX assume, XX,XXX $X I revenue. XX:XX be we it, member month year could a million

So it contributor, right? might be material a small plan, but revenue it could be a

Justin Schreiber

XX:XX numbers material -- numbers become That's the get The correct. quickly.

diagnostic a year. running instance, company, things or material. of employer, a right, very plan, X,XXX like a any of XX,XXX small these Any things, that's for tests a So health are large these

David Larsen

thanks XX:XX very Okay, much.

Operator

comes Wiesenberger with question line next again. Securities, our with questions. Riley proceed the Please B. from And your of XX:XX Marc

Marc Wiesenberger

thanks. XX:XX Yes,

over Sorry celebrities of funnel today? to How about It for maybe competitors where and acquisition technical to could off like channels the where are increase there. look do leveraging you increasingly call and the think your difficulty relative you time? or some you looks are evolving customer top the influencers the wondering dropping

Marc Benathen

Marc. XX:XX Yes, is this

want do you Justin, to take that?

Justin Schreiber

XX:XX Yes, we’re –

Marc Benathen

new comment quick building side. the opportunity grow we're of to be, lot that. And on there's media to I My that on a partnerships XX:XX continue would think constantly

couple we testing And that seeing we're that yet look are are what there well opportunities, haven't haven't channels the we of -- know, largest websites of as into in actually out one constantly channels US lot like. lot seeing the just a the online we're there’s of of yet off-line launched those last CPAs traction there, a kind lot we like there launched in test that of new are really on a weeks. the a healthcare trial with of You tested But strong internally. that a consumer out, we tapped

to top to the So but these very see of are continue of the effort a expand pharma. still competitive this we markets, opportunity to lot

Marc Wiesenberger

one at of the year, on XX:XX turn kind do think the inputs are do Great. gains feel which me, look the the throughout can really for And you of most? you just you dials as wondering your the what And that you then final calculation, LTV the of one components achievable? Thanks.

Marc Benathen

XX:XX one. AOV in $XX additional to things. with on what increase probably some about primary AOV we some continue subscriptions, sign-ups, seen two, $XXX this new One, traction our and platform, This to to were our the be to where, largest think able up been is the it XX:XX had care is biggest would that And $XXX in broaden I through $XXX retention. that's as we Marc. up-sells, new one, rolls then I to decent about the number cross-sells out, and relative would already brand, subscriber quarter, two fourth particularly to we've say Rex

business, become tail for and we to three, up continue two, bigger, broader going we with retention As a years have customers believe is a to four continue plus. for long those to move larger to us stay

Marc Wiesenberger

XX:XX you, Great. very much. Thank

Operator

And turn we question-and-answer Justin remarks. of now closing session. reached Schreiber end over back the call XX:XX will for the the to have I

Justin Schreiber

to We're for just and another earnings the I XX:XX joining year another from like call. you past to say thank extremely in calendar the forward performance pleased year terrific looking everybody to with XXXX.

everybody's So support, you great and a Have I to appreciate quarter. we'll evening. talk next

Operator

participation. time. you your lines at this And your conference, for today's disconnect this Thank may concludes XX:XX and you

LifeMD (LFMD) 8 Mar 222021 Q4 Earnings call transcript