Sykes Enterprises, Incorporated and consolidated subsidiaries ('SYKES' or the 'Company') is a leading full lifecycle provider of global customer experience management services, multichannel demand generation and digital transformation. SYKES provides differentiated full lifecycle customer experience management solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, technology, communications, transportation & leisure and healthcare industries. The Company's differentiated full lifecycle services platform effectively engages customers at every touchpoint within the customer journey, including digital media and acquisition, sales expertise, customer service, technical support and retention, many of which can be optimized through a suite of digital transformation capabilities under its SYKES Digital Services ('SDS') group, which spans robotic process automation ('RPA'), self-service, insight analytics and digital learning. In addition to digital transformation, SYKES also provides artificial intelligence ('AI') solutions that can be embedded and leveraged across its lifecycle offerings. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). The Company's Americas and EMEA regions primarily provide customer management solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients' customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients' internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company also provide fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. Additionally, through the Company's acquisition of RPA provider Symphony Ventures Ltd ('Symphony') coupled with its investment in AI through XSell Technologies, Inc. ('XSell'), the Company also provides a suite of digital transformation capabilities that optimizes its differentiated full lifecycle management services platform. The Company's complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer experience management centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. The Company delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability.
Company profile
Ticker
SYKE
Exchange
Website
CEO
Charles Sykes
Employees
Incorporated
Location
Fiscal year end
Industry (SIC)
SEC CIK
Corporate docs
Subsidiaries
Sykes Australia • Sykes Financial Services Pty. Ltd. • WhistleOut Pty. Ltd. • Qelp Do Brasil Software E Contuedo Digital LTDA • Sykes do Brasil Servicos de Teleatendlmento Para Clientes Ltda • Alpine Access Canada, Inc. • ICT Canada • Sykes Assistance Services Corporation • Sykes Colombia SAS • Sykes Latin America, S.A. ...
IRS number
561383460
SYKE stock data
Latest filings (excl ownership)
15-12G
Securities registration termination
8 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
27 Aug 21
8-K
Incorporated Creating a Leading Global CX Provider
27 Aug 21
25-NSE
Exchange delisting
27 Aug 21
8-K
Submission of Matters to a Vote of Security Holders
24 Aug 21
DEFA14A
Additional proxy soliciting materials
19 Aug 21
8-K
Other Events
19 Aug 21
8-K
Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger
10 Aug 21
DEFA14A
Additional proxy soliciting materials
10 Aug 21
10-Q
2021 Q2
Quarterly report
9 Aug 21
Transcripts
SYKE
Earnings call transcript
2021 Q1
9 May 21
SYKE
Earnings call transcript
2020 Q4
24 Feb 21
SYKE
Earnings call transcript
2020 Q3
8 Nov 20
SYKE
Earnings call transcript
2020 Q2
8 Aug 20
SYKE
Earnings call transcript
2020 Q1
9 May 20
SYKE
Earnings call transcript
2019 Q4
29 Feb 20
SYKE
Earnings call transcript
2019 Q3
7 Nov 19
SYKE
Earnings call transcript
2019 Q2
2 Aug 19
SYKE
Earnings call transcript
2019 Q1
11 May 19
SYKE
Earnings call transcript
2018 Q4
26 Feb 19
Financial summary
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Cash burn rate (est.) | Burn method: Change in cash | Burn method: Operating income | Burn method: FCF (opex + capex) | Last Q | Avg 4Q | Last Q | Avg 4Q | Last Q | Avg 4Q |
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Cash on hand (at last report) | 104.47 mm | 104.47 mm | 104.47 mm | 104.47 mm | 104.47 mm | 104.47 mm |
Cash burn (monthly) | 3.18 mm | 2.18 mm | (no burn) | (no burn) | (no burn) | (no burn) |
Cash used (since last report) | 107.88 mm | 74.02 mm | n/a | n/a | n/a | n/a |
Cash remaining | -3.42 mm | 30.44 mm | n/a | n/a | n/a | n/a |
Runway (months of cash) | -1.1 | 13.9 | n/a | n/a | n/a | n/a |
Institutional ownership, Q1 2023
13F holders | Current |
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Total holders | 0 |
Opened positions | 0 |
Closed positions | 0 |
Increased positions | 0 |
Reduced positions | 0 |
13F shares | Current |
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Total value | 0.00 |
Total shares | 0.00 |
Total puts | 0.00 |
Total calls | 0.00 |
Total put/call ratio | – |
Largest owners | Shares | Value |
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