Support.com, Inc. engages in the provision of technical support services and cloud-based software. It offers turnkey and outsourced support services for service providers, retailers, internet of things solution providers and technology companies. The firm technology support services programs help consumers to create new revenue streams and deepen customer relationships. The company was founded by Cadir B. Lee and Mark Jonathan Pincus in December 1997 and is headquartered in Wilmington, DE.
Company profile
Ticker
SPRT
Exchange
Website
CEO
Lance E. Rosenzweig
Employees
Incorporated
Location
Fiscal year end
Industry (SIC)
Former names
SUPPORT COM INC, SUPPORTSOFT INC
SEC CIK
Corporate docs
Subsidiaries
SDC Services Canada Inc. • Support.com India Pvt Ltd • Support.com Philippines, Inc. ...
IRS number
943282005
SPRT stock data
Latest filings (excl ownership)
15-12B
Securities registration termination
24 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
S-8 POS
Registration of securities for employees (post-effective amendment)
14 Sep 21
Latest ownership filings
SC 13G
210 Capital, LLC
24 Sep 21
SC 13D/A
Radoff Bradley Louis
16 Sep 21
SC 13G/A
Bloom Richard A
16 Sep 21
4
BRIAN J KELLEY
15 Sep 21
4
Richard A Bloom
15 Sep 21
4
Lance Rosenzweig
15 Sep 21
4
CAROLINE ROOK
15 Sep 21
4
Bradley Louis Radoff
15 Sep 21
4
Christine A. Kowalczyk
15 Sep 21
4
Joshua Schechter
15 Sep 21
Financial summary
| Quarter (USD) | Jun 21 | Mar 21 | Dec 20 | Sep 20 | |
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| Diluted EPS |
| Annual (USD) | Dec 20 | Dec 19 | Dec 18 | Dec 17 | |
|---|---|---|---|---|---|
| Revenue | |||||
| Cost of revenue | |||||
| Operating income | |||||
| Operating margin | |||||
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| Diluted EPS |
| Cash burn rate (est.) | Burn method: Change in cash | Burn method: Operating income | Burn method: FCF (opex + capex) | Last Q | Avg 4Q | Last Q | Avg 4Q | Last Q | Avg 4Q |
|---|---|---|---|---|---|---|
| Cash on hand (at last report) | 32.30 mm | 32.30 mm | 32.30 mm | 32.30 mm | 32.30 mm | 32.30 mm |
| Cash burn (monthly) | (no burn) | (no burn) | 283.00 k | 301.50 k | 215.33 k | (no burn) |
| Cash used (since last report) | n/a | n/a | 5.43 mm | 5.79 mm | 4.14 mm | n/a |
| Cash remaining | n/a | n/a | 26.86 mm | 26.51 mm | 28.16 mm | n/a |
| Runway (months of cash) | n/a | n/a | 94.9 | 87.9 | 130.8 | n/a |
Institutional ownership, Q3 2022
| 13F holders | Current |
|---|---|
| Total holders | 51 |
| Opened positions | 5 |
| Closed positions | 13 |
| Increased positions | 18 |
| Reduced positions | 13 |
| 13F shares | Current |
|---|---|
| Total value | 6.32 mm |
| Total shares | 30.44 mm |
| Total puts | 127.03 k |
| Total calls | 121.52 k |
| Total put/call ratio | 1.0 |
| Largest owners | Shares | Value |
|---|---|---|
| Atlas Capital Resources | 26.80 mm | $0.00 |
| BLK Blackrock | 599.48 k | $1.20 mm |
| 210 Capital | 482.30 k | $0.00 |
| Vanguard | 472.73 k | $946.00 k |
| Exchange Traded Concepts | 397.68 k | $795.00 k |
| Renaissance Technologies | 308.80 k | $618.00 k |
| Simplex Trading | 196.14 k | $392.00 k |
| Geode Capital Management | 192.18 k | $384.00 k |
| Nuveen Asset Management | 108.89 k | $218.00 k |
| NTRS Northern Trust | 107.66 k | $216.00 k |
Recent insider trades
| Date | Owner | Security | Transaction | Code | Indirect | 10b5-1 | $Price | #Shares | $Value | #Remaining |
|---|---|---|---|---|---|---|---|---|---|---|
| 14 Sep 21 | 210 Capital | Common Stock, par value $0.0001 | Dispose U | No | No | 0 | 3,909,871 | 0.00 | 0 | |
| 14 Sep 21 | Schechter Joshua | Common Stock | Sale back to company | Dispose D | No | No | 0 | 177,203 | 0.00 | 0 |
| 14 Sep 21 | Christine A. Kowalczyk | Common Stock | Sale back to company | Dispose D | No | No | 0 | 18,750 | 0.00 | 0 |
| 14 Sep 21 | Christine A. Kowalczyk | Stock Option Common Stock | Sale back to company | Dispose D | No | No | 1.97 | 81,250 | 160.06 k | 0 |
| 14 Sep 21 | Rosenzweig Lance | Common Stock | Sale back to company | Dispose D | Yes | No | 0 | 100,000 | 0.00 | 0 |
| 14 Sep 21 | Rosenzweig Lance | Common Stock | Sale back to company | Dispose D | No | No | 0 | 122,884 | 0.00 | 0 |
| 14 Sep 21 | Rosenzweig Lance | NQSO Common Stock | Sale back to company | Dispose D | No | No | 1.61 | 322,223 | 518.78 k | 0 |
| 14 Sep 21 | Rosenzweig Lance | NQSO Common Stock | Sale back to company | Dispose D | No | No | 1.61 | 600,000 | 966.00 k | 0 |
| 14 Sep 21 | Caroline Rook | Common Stock | Sale back to company | Dispose D | No | No | 0 | 32,665 | 0.00 | 0 |
| 14 Sep 21 | Caroline Rook | Stock Options Common Stock | Sale back to company | Dispose D | No | No | 1.72 | 79,167 | 136.17 k | 0 |