Revenue Recognition | Note 2—Revenue Recognition The Company earns revenue from contracts with customers, primarily through the provision of retail telecommunications and payment offerings as well as wholesale international long-distance traffic termination. The Company has two reportable business segments, Telecom & Payment Services and net2phone. The Telecom & Payment Services segment is comprised of Core and Growth verticals. Core includes BOSS Revolution Calling, an international long-distance calling service marketed primarily to immigrant communities in the United States, Carrier Services, which provides international long-distance termination and outsourced traffic management solutions to telecoms worldwide, and Mobile Top-Up, which enables customers to transfer airtime and bundles of airtime, messaging and data credits to mobile accounts internationally and domestically. Core also includes smaller communications and payment offerings, many in harvest mode. Growth includes National Retail Solutions, which operates a point-of-sale terminal-based network for independent retailers, BOSS Revolution Money Transfer, an international money remittance service for customers in the United States, and BOSS Revolution Mobile, a mobile virtual network operator in the United States. The net2phone segment is comprised of net2phone-Unified Communications as a Service ("UCaaS"), a unified cloud-based communications service for businesses in North and South America and certain other international markets, and net2phone-Platform Services, which provides telephony services to cable operators and other businesses by leveraging a common technology platform. The Company's core operations are mostly minute-based, paid-voice communications services, and revenue is primarily recognized at a point in time. The Company's Telecom & Payment Services' growth initiatives and net2phone-UCaaS are technology-driven, synergistic businesses that leverage the Company's core assets, and revenue, in some cases, is recognized over time. The Company's most significant revenue streams are from BOSS Revolution Calling, Mobile Top-Up, and Carrier Services. BOSS Revolution Calling and Mobile Top-Up are sold direct-to-consumers and through distributors and retailers. Disaggregated Revenues The following table shows the Company's revenues disaggregated by business segment and service offered to customers: Three Months Ended Six Months Ended 2020 2019 2020 2019 (in thousands) Core Operations: Boss Revolution Calling $ 112,775 $ 122,146 $ 229,016 $ 245,659 Carrier Services 101,659 127,896 215,176 270,118 Mobile Top-Up 75,818 64,276 152,633 129,623 Other 10,951 16,770 22,357 31,527 Growth 9,777 6,862 19,370 12,872 Total Telecom & Payment Services 310,980 337,950 638,552 689,799 net2phone-UCaaS 7,939 6,027 15,161 10,832 net2phone-Platform Services 4,971 5,496 10,376 11,158 Total net2phone 12,910 11,523 25,537 21,990 Total $ 323,890 $ 349,473 $ 664,089 $ 711,789 The following table shows the Company's revenues disaggregated by geographic region, which is determined based on selling location: (in thousands) Telecom & Payment Services net2phone Total Three Months Ended January 31, 2020 United States $ 210,990 $ 8,575 $ 219,565 Outside the United States: United Kingdom 36,151 3 36,154 Netherlands 49,692 — 49,692 Other 14,147 4,332 18,479 Total outside the United States 99,990 4,335 104,325 Total $ 310,980 $ 12,910 $ 323,890 (in thousands) Telecom & Payment Services net2phone Total Three Months Ended January 31, 2019 United States $ 225,246 $ 8,094 $ 233,340 Outside the United States: United Kingdom 48,939 8 48,947 Netherlands 48,057 — 48,057 Other 15,708 3,421 19,129 Total outside the United States 112,704 3,429 116,133 Total $ 337,950 $ 11,523 $ 349,473 (in thousands) Telecom & Payment Services net2phone Total Six Months Ended January 31, 2020 United States $ 429,599 $ 17,108 $ 446,707 Outside the United States: United Kingdom 71,943 7 71,950 Netherlands 104,634 — 104,634 Other 32,376 8,422 40,798 Total outside the United States 208,953 8,429 217,382 Total $ 638,552 $ 25,537 $ 664,089 (in thousands) Telecom & Payment Services net2phone Total Six Months Ended January 31, 2019 United States $ 456,870 $ 16,024 $ 472,894 Outside the United States: United Kingdom 99,411 16 99,427 Netherlands 98,979 — 98,979 Other 34,539 5,950 40,489 Total outside the United States 232,929 5,966 238,895 Total $ 689,799 $ 21,990 $ 711,789 Remaining Performance Obligations The Company's revenue is generally recognized in the same period that its performance obligations are satisfied. The Company does not have any significant revenue from performance obligations satisfied or partially satisfied in previous reporting periods. The Company's remaining performance obligations at January 31, 2020 had an original expected duration of one year or less. Accounts Receivable and Contract Balances The timing of revenue recognition may differ from the time of billing to the Company's customers. Trade accounts receivable in the Company's consolidated balance sheets represent unconditional rights to consideration. An entity records a contract asset when revenue is recognized in advance of the entity's right to bill and receive consideration. The Company has not identified any contract assets. Contract liabilities arise when the Company receives consideration or bills its customers prior to providing the goods or services promised in the contract. The primary component of the Company's contract liability balance is the payments received for its prepaid BOSS Revolution Calling, traditional calling cards, and Mobile Top-Up services. Contract liabilities are recognized as revenue when services are provided to the customer. The contract liability balances are presented in the Company's consolidated balance sheet as "Deferred revenue". The following table presents information about the Company's contract liability balance: Three Months Ended Six Months Ended 2020 2019 2020 2019 (in thousands) Revenue recognized in the period from amounts included in the contract liability balance at the beginning of the period $ 28,586 $ 28,502 $ 34,234 $ 36,177 Deferred Customer Contract Acquisition and Fulfillment Costs The Company recognizes as an asset its incremental costs of obtaining a contract with a customer that it expects to recover. The Company charges its direct costs to fulfill contracts to expense as incurred. The Company's incremental costs of obtaining a contract with a customer are sales commissions paid to acquire customers. For Telecom & Payment Services, the Company applies the practical expedient whereby the Company primarily charges these costs to expense when incurred because the amortization period would be one year or less for the asset that would have been recognized from deferring these costs. For net2phone-UCaaS sales, employees and third parties receive commissions on sales to end users. The Company amortizes the deferred costs over the expected customer relationship period when it is expected to exceed one year. The Company's deferred customer contract acquisition costs were as follows: January 31, July 31, (in thousands) Deferred customer contract acquisition costs included in "Other current assets" $ 1,992 $ 1,474 Deferred customer contract acquisition costs included in "Other assets" 2,069 1,716 Total $ 4,061 $ 3,190 The Company's amortization of deferred customer contract acquisition costs during the periods were as follows: Three Months Ended Six Months Ended 2020 2019 2020 2019 (in thousands) Amortization of deferred customer contract acquisition costs $ 615 $ 557 $ 1,166 $ 752 |