Revenue Recognition | Note 3—Revenue Recognition The Company earns revenue from contracts with customers, primarily through the provision of retail telecommunications and payment offerings as well as wholesale international voice and SMS termination. BOSS Revolution Money Transfer, NRS, and net2phone-UCaaS are technology-driven, synergistic businesses that leverage the Company’s core assets, and revenue is primarily recognized at a point in time, and in some cases (mainly net2phone-UCaaS) is recognized over time. Traditional Communications are mostly minute-based, paid-voice communications services, and revenue is primarily recognized at a point in time. The Company’s most significant revenue streams are from BOSS Revolution Calling, Mobile Top-Up, and Carrier Services. BOSS Revolution Calling and Mobile Top-Up are sold direct-to-consumers and through distributors and retailers. Disaggregated Revenues The following table shows the Company’s revenues disaggregated by business segment and service offered to customers: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands) BOSS Revolution Money Transfer $ 13,280 $ 7,660 $ 28,438 $ 14,861 National Retail Solutions 5,217 2,081 10,147 4,437 Total Fintech 18,497 9,741 38,585 19,298 net2phone-UCaaS 10,738 7,915 20,366 15,122 Mobile Top-Up 96,562 75,836 192,397 152,669 BOSS Revolution Calling 113,903 113,861 231,253 231,195 Carrier Services 87,155 101,659 174,928 215,176 Other 12,911 14,878 25,662 30,629 Total Traditional Communications 310,531 306,234 624,240 629,669 Total $ 339,766 $ 323,890 $ 683,191 $ 664,089 The following table shows the Company’s revenues disaggregated by geographic region, which is determined based on selling location. On July 31, 2020, the Company restructured certain operations for tax purposes resulting in the change of geographic sourcing of revenues from the Netherlands to the United States. (in thousands) Fintech net2phone- Traditional Communications Total Three Months Ended January 31, 2021 United States $ 18,497 $ 5,677 $ 265,318 $ 289,492 Outside the United States: United Kingdom — — 31,929 31,929 Netherlands — — 5 5 Other — 5,061 13,279 18,340 Total outside the United States — 5,061 45,213 50,274 Total $ 18,497 $ 10,738 $ 310,531 $ 339,766 (in thousands) Fintech net2phone- Traditional Communications Total Three Months Ended January 31, 2020 United States $ 9,741 $ 3,695 $ 206,129 $ 219,565 Outside the United States: United Kingdom — 3 36,151 36,154 Netherlands — — 49,692 49,692 Other — 4,217 14,262 18,479 Total outside the United States — 4,220 100,105 104,325 Total $ 9,741 $ 7,915 $ 306,234 $ 323,890 (in thousands) Fintech net2phone- Traditional Communications Total Six Months Ended January 31, 2021 United States $ 38,585 $ 10,758 $ 535,949 $ 585,292 Outside the United States: United Kingdom — — 61,350 61,350 Netherlands — — 7 7 Other — 9,608 26,934 36,542 Total outside the United States — 9,608 88,291 97,899 Total $ 38,585 $ 20,366 $ 624,240 $ 683,191 (in thousands) Fintech net2phone- Traditional Communications Total Six Months Ended January 31, 2020 United States $ 19,298 $ 6,967 $ 420,442 $ 446,707 Outside the United States: United Kingdom — 7 71,943 71,950 Netherlands — — 104,634 104,634 Other — 8,148 32,650 40,798 Total outside the United States — 8,155 209,227 217,382 Total $ 19,298 $ 15,122 $ 629,669 $ 664,089 Remaining Performance Obligations The Company does not have any significant revenue from performance obligations satisfied or partially satisfied in previous reporting periods. The Company’s remaining performance obligations at January 31, 2021 and July 31, 2020 had an original expected duration of one year or less. Accounts Receivable and Contract Balances The timing of revenue recognition may differ from the time of billing to the Company’s customers. Trade accounts receivable in the Company’s consolidated balance sheets represent unconditional rights to consideration. An entity records a contract asset when revenue is recognized in advance of the entity’s right to bill and receive consideration. The Company has not identified any contract assets. Contract liabilities arise when the Company receives consideration or bills its customers prior to providing the goods or services promised in the contract. The primary component of the Company’s contract liability balance is payments received for prepaid BOSS Revolution Calling. Contract liabilities are recognized as revenue when services are provided to the customer. The contract liability balances are presented in the Company’s consolidated balance sheets as “Deferred revenue”. The following table presents information about the Company’s contract liability balance: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands) Revenue recognized in the period from amounts included in the contract liability balance at the beginning of the period $ 22,818 $ 24,957 $ 26,451 $ 35,146 Deferred Customer Contract Acquisition and Fulfillment Costs The Company recognizes as an asset its incremental costs of obtaining a contract with a customer that it expects to recover. The Company charges its direct costs to fulfill contracts to expense as incurred. The Company’s incremental costs of obtaining a contract with a customer are sales commissions paid to acquire customers. The Company applies the practical expedient whereby the Company primarily charges these costs to expense when incurred because the amortization period would be one year or less for the asset that would have been recognized from deferring these costs. For net2phone-UCaaS sales, employees and third parties receive commissions on sales to end users. The Company amortizes the deferred costs over the expected customer relationship period when it is expected to exceed one year. The Company’s deferred customer contract acquisition costs were as follows: January 31, July 31, (in thousands) Deferred customer contract acquisition costs included in “Other current assets” $ 3,066 $ 2,350 Deferred customer contract acquisition costs included in “Other assets” 2,946 2,384 Total $ 6,012 $ 4,734 The Company’s amortization of deferred customer contract acquisition costs during the periods were as follows: Three Months Ended Six Months Ended 2021 2020 2021 2020 (in thousands) Amortization of deferred customer contract acquisition costs $ 864 $ 615 $ 1,631 $ 1,166 |