CSG Systems International (CSGS) 10-Q7 Aug 142014 Q2 Quarterly reportFinancial data

Company Profile

Document_and_Entity_Informatio

Document and Entity Information	6 Months Ended
Document and Entity Information	Jun. 30, 2014	Aug. 01, 2014
Document Information [Line Items]	'	'
Entity Registrant Name	'CSG SYSTEMS INTERNATIONAL INC	'
Entity Central Index Key	'0001005757	'
Document Type	'10-Q	'
Document Period End Date	30-Jun-14	'
Amendment Flag	'false	'
Document Fiscal Year Focus	'2014	'
Document Fiscal Period Focus	'Q2	'
Current Fiscal Year End Date	'--12-31	'
Entity Filer Category	'Large Accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	34,686,310

CONDENSED_CONSOLIDATED_BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS - UNAUDITED (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Current assets:	'	'
Cash and cash equivalents	$86,122	$82,686
Short-term investments	103,461	128,151
Total cash, cash equivalents and short-term investments	189,583	210,837
Trade accounts receivable:	'	'
Billed, net of allowance of $2,798 and $2,359	191,615	178,511
Unbilled	39,592	38,365
Deferred income taxes	11,445	15,085
Income taxes receivable	7,640	3,815
Other current assets	35,105	28,762
Total current assets	474,980	475,375
Non-current assets:	'	'
Property and equipment, net of depreciation of $135,345 and $129,522	35,711	35,061
Software, net of amortization of $83,146 and $77,504	46,434	43,565
Goodwill	236,788	233,599
Client contracts, net of amortization of $85,759 and $75,382	49,436	55,191
Deferred income taxes	7,950	7,447
Income taxes receivable	1,833	1,930
Other assets	17,658	16,812
Total non-current assets	395,810	393,605
Total assets	870,790	868,980
Current liabilities:	'	'
Current maturities of long-term debt	18,750	15,000
Client deposits	32,445	30,431
Trade accounts payable	36,306	33,376
Accrued employee compensation	42,974	58,434
Deferred revenue	50,377	47,131
Income taxes payable	2,273	2,814
Other current liabilities	21,615	19,620
Total current liabilities	204,740	206,806
Non-current liabilities:	'	'
Long-term debt, net of unamortized original issue discount of $17,116 and $19,950	241,634	250,050
Deferred revenue	7,363	9,221
Income taxes payable	1,613	1,909
Deferred income taxes	17,653	20,274
Other non-current liabilities	14,957	14,616
Total non-current liabilities	283,220	296,070
Total liabilities	487,960	502,876
Stockholders' equity:	'	'
Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding	'	'
Common stock, par value $.01 per share; 100,000 shares authorized; 34,092 and 33,745 shares outstanding	661	658
Additional paid-in capital	477,053	473,190
Treasury stock, at cost, 32,030 and 32,030 shares	-738,372	-738,372
Accumulated other comprehensive income (loss):	'	'
Unrealized gain on short-term investments, net of tax	51	41
Unrecognized loss on change in fair value of interest rate swap contracts, net of tax	'	-98
Cumulative foreign currency translation adjustments	5,749	1,674
Accumulated earnings	637,688	629,011
Total stockholders' equity	382,830	366,104
Total liabilities and stockholders' equity	$870,790	$868,980

CONDENSED_CONSOLIDATED_BALANCE1

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Trade accounts receivable-billed, allowance	$2,798	$2,359
Property and equipment, accumulated depreciation	135,345	129,522
Accumulated Amortization	168,905	152,886
Long-term debt, unamortized original issue discount	17,116	19,950
Preferred stock, par value	$0.01	$0.01
Preferred stock, shares authorized	10,000	10,000
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value	$0.01	$0.01
Common stock, shares authorized	100,000	100,000
Common stock, shares outstanding	34,092	33,745
Treasury stock, shares	32,030	32,030
Software	'	'
Accumulated Amortization	83,146	77,504
Client contracts	'	'
Accumulated Amortization	$85,759	$75,382

CONDENSED_CONSOLIDATED_STATEME

CONDENSED CONSOLIDATED STATEMENTS OF INCOME - UNAUDITED (USD $)	3 Months Ended		6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Revenues:	'	'	'	'
Processing and related services	$136,357	$131,184	$278,715	$265,818
Software and services	25,618	31,391	50,474	56,755
Maintenance	22,583	23,532	43,397	44,166
Total revenues	184,558	186,107	372,586	366,739
Cost of revenues (exclusive of depreciation, shown separately below):	'	'	'	'
Processing and related services	67,364	62,964	135,791	124,541
Software and services	17,871	22,506	43,191	43,945
Maintenance	8,447	9,288	16,804	19,626
Total cost of revenues	93,682	94,758	195,786	188,112
Other operating expenses:	'	'	'	'
Research and development	26,437	27,548	51,444	56,093
Selling, general and administrative	39,140	37,388	74,439	72,185
Depreciation	3,440	4,770	6,926	9,770
Restructuring charges	39	-38	1,257	863
Total operating expenses	162,738	164,426	329,852	327,023
Operating income	21,820	21,681	42,734	39,716
Other income (expense):	'	'	'	'
Interest expense	-2,546	-3,180	-5,318	-6,109
Amortization of original issue discount	-1,430	-1,325	-2,834	-2,624
Interest and investment income, net	225	188	438	343
Other, net	-328	1,498	-277	1,080
Total other	-4,079	-2,819	-7,991	-7,310
Income before income taxes	17,741	18,862	34,743	32,406
Income tax provision	-8,338	-6,790	-15,649	-5,436
Net income	$9,403	$12,072	$19,094	$26,970
Weighted-average shares outstanding:	'	'	'	'
Basic	32,619	32,125	32,469	32,129
Diluted	33,543	32,439	33,789	32,483
Earnings per common share:	'	'	'	'
Basic	$0.29	$0.38	$0.59	$0.84
Diluted	$0.28	$0.37	$0.57	$0.83
Cash dividends declared per common share:	$0.16	$0.15	$0.31	$0.15

CONDENSED_CONSOLIDATED_STATEME1

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - UNAUDITED (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Net income	$9,403	$12,072	$19,094	$26,970
Other comprehensive income, net of tax:	'	'	'	'
Foreign currency translation adjustments	3,171	-901	4,075	-9,689
Unrealized holding gains (losses) on short-term investments arising during period	-9	-55	10	-56
Defined benefit pension plan:	'	'	'	'
Net loss arising from period (net of tax effect of $0, $0, $0, and $(119))	'	'	'	-183
Amortization of net actuarial loss included in net periodic pension cost (net of tax effect of $0, $0, $0, and $28)	'	'	'	43
Partial settlement of pension plan liability (net of tax effect of $0, $0, $0 and $336)	'	'	'	546
Net change in defined benefit pension plan	'	'	'	406
Cash flow hedges:	'	'	'	'
Unrealized gains on change in fair value of interest rate swap contracts (net of tax effect of $0, $217, $110, and $350)	'	342	195	552
Reclassification adjustment for losses included in net income (net of tax effect of $0, $(113), $(55), and $(179))	'	-178	-97	-282
Net change in cash flow hedges	'	164	98	270
Other comprehensive income (loss), net of tax	3,162	-792	4,183	-9,069
Total comprehensive income, net of tax	$12,565	$11,280	$23,277	$17,901

CONDENSED_CONSOLIDATED_STATEME2

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (Parenthetical) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Mar. 31, 2013	Jun. 30, 2014	Jun. 30, 2013
Net loss arising from period related to defined benefit pension plan, tax	$0	$0	$0	($119)
Amortization of prior service cost included in net periodic pension cost, tax	0	0	0	28
Partial settlement of pension plan liability, tax	0	0	0	336
Unrealized gains (losses) on change in fair value of interest rate swap contracts, tax	0	217	110	350
Reclassification adjustment for (gains) losses included in net income, tax	$0	($113)	($55)	($179)

CONDENSED_CONSOLIDATED_STATEME3

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - UNAUDITED (USD $)	6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Cash flows from operating activities:	'	'
Net income	$19,094	$26,970
Adjustments to reconcile net income to net cash provided by operating activities-	'	'
Depreciation	6,926	9,770
Amortization	16,924	18,757
Amortization of original issue discount	2,834	2,624
Loss on short-term investments and other	735	998
Gain on disposition of business operations	-222	'
Deferred income taxes	766	6,533
Excess tax benefit of stock-based compensation awards	-1,984	-542
Stock-based employee compensation	7,714	7,518
Changes in operating assets and liabilities, net of acquired amounts:	'	'
Trade accounts receivable, net	-13,457	10,382
Other current and non-current assets	-8,987	-8,367
Income taxes payable/receivable	-2,512	-4,178
Trade accounts payable and accrued liabilities	-12,353	-16,763
Deferred revenue	791	7,644
Net cash provided by operating activities	16,269	61,346
Cash flows from investing activities:	'	'
Purchases of property and equipment	-11,196	-11,125
Purchases of short-term investments	-85,014	-98,883
Proceeds from sale/maturity of short-term investments	109,138	41,361
Acquisition of and investments in client contracts	-3,296	-3,808
Proceeds from the disposition of business operations	630	'
Net cash provided by (used in) investing activities	10,262	-72,455
Cash flows from financing activities:	'	'
Proceeds from issuance of common stock	661	921
Payment of cash dividends	-10,322	'
Repurchase of common stock	-6,584	-14,883
Payments on acquired asset financing	-1,097	-1,894
Payments on long-term debt	-7,500	-7,500
Excess tax benefit of stock-based compensation awards	1,984	542
Net cash used in financing activities	-22,858	-22,814
Effect of exchange rate fluctuations on cash	-237	-2,975
Net increase (decrease) in cash and cash equivalents	3,436	-36,898
Cash and cash equivalents, beginning of period	82,686	133,747
Cash and cash equivalents, end of period	86,122	96,849
Cash paid during the period for-	'	'
Interest	4,211	4,770
Income taxes	17,075	2,306
Non-cash financing activity -	'	'
Cash dividends payable	'	$5,069

General

General	6 Months Ended
General	Jun. 30, 2014
General	'
	1. GENERAL
	We have prepared the accompanying unaudited condensed consolidated financial statements as of June 30, 2014 and December 31, 2013, and for the second quarters and six months ended June 30, 2014 and 2013, in accordance with accounting principles generally accepted in the United States of America (“U.S.”) (“GAAP”) for interim financial information, and pursuant to the instructions to Form 10-Q and the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of our management, all adjustments (consisting only of normal recurring adjustments) considered necessary for a fair presentation of our financial position and operating results have been included. The unaudited Condensed Consolidated Financial Statements (the “Financial Statements”) should be read in conjunction with the Consolidated Financial Statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), contained in our Annual Report on Form 10-K for the year ended December 31, 2013 (our “2013 10-K”), filed with the SEC. The results of operations for the quarter and six months ended June 30, 2014 are not necessarily indicative of the expected results for the entire year ending December 31, 2014.

Summary_of_Significant_Account

Summary of Significant Accounting Policies	6 Months Ended
Summary of Significant Accounting Policies	Jun. 30, 2014
Summary of Significant Accounting Policies	'
	2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
	Use of Estimates in Preparation of Financial Statements. The preparation of the accompanying Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from those estimates.
	Reclassifications. Maintenance revenues, as well as the cost of maintenance revenues, previously included in software, maintenance and service revenues and software, maintenance and services costs of revenues, respectively, have been presented separately in our Condensed Consolidated Statements of Income (“Income Statements” or “Income Statement”) for the quarter and six months ended June 30, 2013. In addition, certain other 2013 amounts have been reclassified to conform to the 2014 presentation.
	Cash and Cash Equivalents. We consider all highly liquid investments with original maturities of three months or less at the date of the purchase to be cash equivalents. As of June 30, 2014 and December 31, 2013, our cash equivalents consist primarily of institutional money market funds, commercial paper, and time deposits held at major banks.
	As of June 30, 2014 and December 31, 2013, we had $4.9 million and $4.5 million, respectively, of restricted cash that serves to collateralize outstanding letters of credit. This restricted cash is included in cash and cash equivalents in our Condensed Consolidated Balance Sheets (“Balance Sheets” or “Balance Sheet”).
	Short-term Investments and Other Financial Instruments. Our financial instruments as of June 30, 2014 and December 31, 2013 include cash and cash equivalents, short-term investments, accounts receivable, accounts payable, an interest rate swap contract, and debt. Because of their short maturities, the carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate their fair value.
	Our short-term investments and certain of our cash equivalents are considered “available-for-sale” and are reported at fair value in our Balance Sheets, with unrealized gains and losses, net of the related income tax effect, excluded from earnings and reported in a separate component of stockholders’ equity. Realized and unrealized gains and losses were not material in any period presented.
	Primarily all short-term investments held by us as of June 30, 2014 and December 31, 2013 have contractual maturities of less than two years from the time of acquisition. Our short-term investments as of June 30, 2014 and December 31, 2013 consisted almost entirely of fixed income securities. Proceeds from the sale/maturity of short-term investments for the six months ended June 30, 2014 and 2013 were $109.1 million and $41.4 million, respectively.
	The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands):

			30-Jun-14									December 31, 2013
			Level 1				Level 2			Total		Level 1		Level 2		Total
	Assets:
	Cash equivalents:
	Money market funds		$	18,771		$	—		$	18,771		$	13,761	$	—	$	13,761
	Commercial paper			—			9,649			9,649			—		19,629		19,629
	Short-term investments:
	Corporate debt securities			—			50,892			50,892			—		76,786		76,786
	Municipal bonds			—			24,920			24,920			—		29,106		29,106
	U.S. government agency bonds			—			14,033			14,033			—		18,050		18,050
	Asset-backed securities			—			13,616			13,616					4,209		4,209
	Total		$	18,771		$	113,110		$	131,881		$	13,761	$	147,780	$	161,541
	Liabilities:
	Interest rate swap contract (1)		$	—		$	—		$	—		$	—	$	154	$	154
	Total		$	—		$	—		$	—		$	—	$	154	$	154

	-1	As of December 31, 2013, the fair value of the interest rate swap contract was classified on our Balance Sheet in other current liabilities.
	Valuation inputs used to measure the fair values of our money market funds were derived from quoted market prices. The fair values of all other financial instruments are based upon pricing provided by third-party pricing services. These prices were derived from observable market inputs.
	We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period. The following table indicates the carrying value and estimated fair value of our debt as of the indicated periods (in thousands):

		30-Jun-14						December 31, 2013
		Carrying			Fair			Carrying			Fair
		Value			Value			Value			Value
	Credit Agreement (carrying value including current maturities)	$	127,500		$	127,500		$	135,000		$	135,000
	Convertible debt (par value)		150,000			188,145			150,000			199,800
	The fair value for our Credit Agreement was estimated using a discounted cash flow methodology, while the fair value for our convertible debt was estimated based upon quoted market prices or recent sales activity, both of which are considered Level 2 inputs.

	Accounting Pronouncement Issued But Not Yet Effective. In May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-09, Revenue from Contracts with Customers (Topic 606). This ASU is a single comprehensive model which supersedes nearly all existing revenue recognition guidance under U.S. GAAP. Under the new guidance, revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services. The ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. The updated accounting guidance is effective for annual and interim reporting periods in fiscal years beginning after December 15, 2016. Early adoption is not permitted. An entity may choose to adopt this ASU either retrospectively or through a cumulative effect adjustment as of the start of the first period for which it applies the standard. We are currently in the process of evaluating the impact that this new guidance will have on our consolidated financial statements and our method of adoption.

Stockholders_Equity_and_Equity

Stockholders' Equity and Equity Compensation Plans	6 Months Ended
	Jun. 30, 2014
Stockholders' Equity and Equity Compensation Plans	'
	3. STOCKHOLDERS’ EQUITY AND EQUITY COMPENSATION PLANS
	Stock Repurchase Program. We currently have a stock repurchase program, approved by our Board of Directors (the “Board”), authorizing us to repurchase our common stock from time-to-time as market and business conditions warrant (the “Stock Repurchase Program”). We did not repurchase any shares under our Stock Repurchase Program during the six months ended June 30, 2014. During the six months ended June 30, 2013, we repurchased 0.5 million shares of our common stock for $10.0 million (weighted-average price of $20.21 per share). As of June 30, 2014, the total remaining number of shares available for repurchase under the Stock Repurchase Program totaled 2.1 million shares.
	Stock Repurchases for Tax Withholdings. In addition to the above mentioned stock repurchases, during the six months ended June 30, 2014 and 2013, we repurchased and then cancelled 0.2 million shares of common stock for $6.6 million and 0.2 million shares of common stock for $4.9 million, respectively, in connection with minimum tax withholding requirements resulting from the vesting of restricted common stock under our stock incentive plans.
	Dividends. In June 2013, the Board approved the initiation of a quarterly cash dividend to be paid to our stockholders. During the second quarter of 2014, the Board approved a quarterly cash dividend of $0.1575 per share of common stock, totaling $5.4 million. During the second quarter of 2013, the Board approved a quarterly cash dividend of $0.15 per share of common stock, totaling $5.1 million. Dividends for the six months ended June 30, 2014 and 2013, totaled $10.5 million and $5.1 million, respectively.
	Stock Incentive Plan. In May 2014, our stockholders approved an increase of 2.9 million shares authorized for issuance under the 2005 Stock Incentive Plan, from 15.8 million shares to 18.7 million shares.
	Stock-Based Awards. A summary of our unvested restricted common stock activity during the second quarter and six months ended June 30, 2014 is as follows (shares in thousands):

		Quarter Ended					Six Months Ended
		30-Jun-14					30-Jun-14
		Shares			Weighted-		Shares			Weighted-
					Average Grant					Average Grant
					Date Fair Value					Date Fair Value
	Unvested awards, beginning		1,848		$	21.21		1,922			$	18.57
	Awards granted		18			25.09		650				26.28
	Awards forfeited/cancelled		(21	)		20.12		(51	)			20.32
	Awards vested		(13	)		21.03		(689	)			18.52
	Unvested awards, ending		1,832		$	21.27		1,832			$	21.27
	Included in the awards granted during the six months ended June 30, 2014, are performance-based awards for 0.1 million restricted common stock shares issued to members of executive management, which vest in equal installments over three years upon meeting either pre-established financial performance objectives or pre-established stock price objectives. The performance-based awards become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment.
	All other restricted common stock shares granted during the quarter and six months ended June 30, 2014 are time-based awards, which vest annually over four years with no restrictions other than the passage of time. Certain shares of the restricted common stock become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment.
	We recorded stock-based compensation expense for the second quarters of 2014 and 2013 of $3.9 million and $3.9 million, respectively, and for the six months ended June 30, 2014 and 2013 of $7.7 million $7.5 million, respectively.

Earnings_Per_Common_Share

Earnings Per Common Share	6 Months Ended
Earnings Per Common Share	Jun. 30, 2014
Earnings Per Common Share	'
	4. EARNINGS PER COMMON SHARE
	Basic and diluted earnings per common share (“EPS”) amounts are presented on the face of the accompanying Income Statements.
	No reconciliation of the basic and diluted EPS numerators is necessary as net income is used as the numerators for all periods presented. The reconciliation of the basic and diluted EPS denominators related to the common shares is included in the following table (in thousands):

		Quarter Ended				Six Months Ended
		June 30,				June 30,
		2014		2013		2014		2013
	Basic weighted-average common shares		32,619		32,125		32,469		32,129
	Dilutive effect of common stock options		—		—		—		2
	Dilutive effect of restricted common stock		370		314		560		352
	Dilutive effect of 2010 Convertible Notes		554		—		760		—
	Diluted weighted-average common shares		33,543		32,439		33,789		32,483

	There were no potentially dilutive common shares related to stock options and unvested shares of restricted common stock for the second quarters of 2014 and 2013 and six months ended June 30, 2014 and 2013 excluded from the computation of diluted EPS related to common shares.
	The 2010 Convertible Notes have a dilutive effect only in those quarterly periods in which our average stock price exceeds the current effective conversion price (see Note 5).

Debt

Debt	6 Months Ended
Debt	Jun. 30, 2014
Debt	'
	5. DEBT
	Our long-term debt, as of June 30, 2014 and December 31, 2013, was as follows (in thousands):

		June 30,			December 31,
		2014			2013
	2012 Credit Agreement:
	Term loan, due November 2017 (or December 2016 if certain conditions exist), interest at adjusted LIBOR plus 2.00% (combined rate of 2.23% at June 30, 2014 and 2.25% at December 31, 2013)	$	127,500		$	135,000
	$100 million revolving loan facility, due November 2017 (or December 2016 if certain conditions exist), interest at adjusted LIBOR plus applicable margin		—			—
	Convertible Debt Securities:
	2010 Convertible Notes – senior subordinated convertible notes; due March 1, 2017; cash interest at 3.0%; net of unamortized OID of $17,116 and $19,950, respectively		132,884			130,050
			260,384			265,050
	Current portion of long-term debt		(18,750	)		(15,000	)
	Total long-term debt, net	$	241,634		$	250,050
	2012 Credit Agreement. During the six months ended June 30, 2014, we made $7.5 million of principal repayments.
	As of June 30, 2014, we were in compliance with the financial ratios and other covenants related to the 2012 Credit Agreement and had no borrowings outstanding on our revolving loan facility and had the entire $100 million available to us.
	2010 Convertible Notes. Upon conversion of the 2010 Convertible Notes, we will settle our conversion obligation as follows: (i) we will pay cash for 100% of the par value of the 2010 Convertible Notes that are converted; and (ii) to the extent the value of our conversion obligation exceeds the par value, we will satisfy the remaining conversion obligation in our common stock, cash or any combination of our common stock and cash.
	As the result of us declaring a cash dividend in June 2014 (see Note 3), the previous conversion rate for the 2010 Convertible Notes of 41.8811 shares of our common stock for each $1,000 in principal amount of the 2010 Convertible Notes (equivalent to a conversion price of $23.88 per share of our common stock) has been adjusted to 42.1363 shares of our common stock for each $1,000 in principal amount of the 2010 Convertible Notes (equivalent to a conversion price of $23.73 per share of our common stock).
	Refer to Note 6 in our 2013 10-K for disclosure of the 2010 Convertible Notes’ three contingent conversion features. As a result of the cash dividend declaration in June 2014, prior to September 1, 2016, holders of the 2010 Convertible Notes can convert their securities at any time the price of our common stock trades over $30.85 per share, or 130% of the $23.73 conversion price (previously $31.04 per share, or 130% of the $23.88 conversion price) for a specified period of time.
	As of June 30, 2014, none of the contingent conversion features have been achieved, and thus, the 2010 Convertible Notes are not convertible by the holders.

LongLived_Assets

Long-Lived Assets	6 Months Ended
Long-Lived Assets	Jun. 30, 2014
Long-Lived Assets	'
	6. LONG-LIVED ASSETS
	Goodwill. The changes in the carrying amount of goodwill for the six months ended June 30, 2014, were as follows (in thousands):

	January 1, 2014 balance	$	233,599
	Adjustments related to prior acquisitions		(30	)
	Effects of changes in foreign currency exchange rates		3,219
	June 30, 2014 balance	$	236,788
	Other Intangible Assets. Our intangible assets subject to ongoing amortization consist primarily of client contracts and software. As of June 30, 2014 and December 31, 2013, the carrying values of these assets were as follows (in thousands):

		30-Jun-14								December 31, 2013
		Gross			Accumulated			Net		Gross		Accumulated			Net
		Carrying			Amortization			Amount		Carrying		Amortization			Amount
		Amount								Amount
	Client contracts	$	135,195		$	(85,759	)	$	49,436	$	130,573	$	(75,382	)	$	55,191
	Software		129,580			(83,146	)		46,434		121,069		(77,504	)		43,565
	Total	$	264,775		$	(168,905	)	$	95,870	$	251,642	$	(152,886	)	$	98,756
	The total amortization expense related to intangible assets for the second quarters of 2014 and 2013 were $7.7 million and $8.4 million, respectively, and for the six months ended June 30, 2014 and 2013 were $15.7 million and $17.5 million, respectively. Based on the June 30, 2014 net carrying value of our intangible assets, the estimated total amortization expense for each of the five succeeding fiscal years ending December 31 are: 2014 – $30.4 million; 2015 – $22.3 million; 2016 – $16.1 million; 2017 – $12.5 million; and 2018 – $9.3 million.

Commitments_Guarantees_and_Con

Commitments, Guarantees and Contingencies	6 Months Ended
Commitments, Guarantees and Contingencies	Jun. 30, 2014
Commitments, Guarantees and Contingencies	'
	7. COMMITMENTS, GUARANTEES AND CONTINGENCIES
	Warranties. We generally warrant that our solutions and related offerings will conform to published specifications, or to specifications provided in an individual client arrangement, as applicable. The typical warranty period is 90 days from the date of acceptance of the solution or offering. For certain service offerings we provide a limited warranty for the duration of the services provided. We generally warrant that services will be performed in a professional and workmanlike manner. The typical remedy for breach of warranty is to correct or replace any defective deliverable, and if not possible or practical, we will accept the return of the defective deliverable and refund the amount paid under the client arrangement that is allocable to the defective deliverable. Our contracts also generally contain limitation of damages provisions in an effort to reduce our exposure to monetary damages arising from breach of warranty claims. Historically, we have incurred minimal warranty costs, and as a result, do not maintain a warranty reserve.
	Product and Services Indemnifications. Our arrangements with our clients generally include an indemnification provision that will indemnify and defend a client in actions brought against the client that claim our products and/or services infringe upon a copyright, trade secret, or valid patent. Historically, we have not incurred any significant costs related to such indemnification claims, and as a result, do not maintain a reserve for such exposure.
	Claims for Company Non-performance. Our arrangements with our clients typically cap our liability for breach to a specified amount of the direct damages incurred by the client resulting from the breach. From time-to-time, these arrangements may also include provisions for possible liquidated damages or other financial remedies for our non-performance, or in the case of certain of our outsourced customer care and billing solutions, provisions for damages related to service level performance requirements. The service level performance requirements typically relate to system availability and timeliness of service delivery. As of June 30, 2014, we believe we have adequate reserves, based on our historical experience, to cover any reasonably anticipated exposure as a result of our nonperformance for any past or current arrangements with our clients.
	Indemnifications Related to Officers and the Board of Directors. We have agreed to indemnify members of our Board and certain of our officers if they are named or threatened to be named as a party to any proceeding by reason of the fact that they acted in such capacity. We maintain directors’ and officers’ (D&O) insurance coverage to protect against such losses. We have not historically incurred any losses related to these types of indemnifications, and are not aware of any pending or threatened actions or claims against any officer or member of our Board. As a result, we have not recorded any liabilities related to such indemnifications as of June 30, 2014. In addition, as a result of the insurance policy coverage, we believe these indemnification agreements are not significant to our results of operations.
	Favorable Settlement of Claims. In March 2014, we executed a settlement agreement ending litigation we asserted against a third party for patent infringement and misappropriation of trade secrets. In exchange for the release from the lawsuit initiated, we will receive a total of $6 million, with a portion paid in 2014 and the remainder over the next three years. We have recorded a total $3.9 million (net of a time value discount and legal costs incurred) as a reduction of selling, general and administrative (“SG&A”) expenses during the six months ended June 30, 2014.
	Legal Proceedings. From time-to-time, we are involved in litigation relating to claims arising out of our operations in the normal course of business. We are not presently a party to any material pending or threatened legal proceedings.

Subsequent_Events

Subsequent Events	6 Months Ended
	Jun. 30, 2014
Subsequent Events	'
	8. SUBSEQUENT EVENTS
	Employee Compensation Arrangement. In 2009, we entered into an incentive arrangement with certain employees to develop and then grow our Content Direct solution (the “Arrangement”). The Arrangement included certain liquidation options for the employees in the event of a change of control of the Content Direct solution. Because of the contingent nature of the Arrangement (i.e., payable only upon the occurrence of a change of control related to the Content Direct solution), we have not recognized any amounts in our financial statements related to this matter to date. In July 2014, in conjunction with an organizational restructuring of our Content Direct solution to facilitate its integration with our other offerings, we terminated the Arrangement in exchange for a one-time cash payment of $8 million, which will be reflected as a restructuring charge in the third quarter of 2014.

	Comcast Agreement. On July 25, 2014, we entered into an amendment to our current agreement with Comcast Corporation (“Comcast”) (the “Amended Agreement”). The Amended Agreement provides the framework for Comcast to consolidate its residential customer accounts onto our Advanced Convergent Platform (“ACP”) customer care and billing solution. Key changes from the current agreement included in the Amended Agreement, and possible impacts to our business, are as follows:
	Term Extension
	·	The terms of the Amended Agreement are effective July 1, 2014, and run through June 30, 2019 (a five-year initial term). In addition, Comcast has the option to extend the Amended Agreement for two consecutive one-year terms by exercising renewal options no later than January 1, 2019 for the first extension option, and January 1, 2020 for the second extension option.
	Migration of Comcast Residential Customer Accounts
	·	The Amended Agreement modifies and adds pricing tiers above the level of customer accounts we currently process for Comcast, which will provide Comcast lower pricing per unit for incremental customer accounts brought under the Amended Agreement.
	Issuance of Warrants
	·	As an additional incentive for Comcast to migrate new customer accounts to ACP, the Amended Agreement includes the issuance of stock warrants (the “Warrant Agreement”) for the right to purchase up to approximately 2.9 million shares of our common stock (the “Stock Warrants”), 1.9 million warrants relate to Comcast’s existing residential business and the remaining 1.0 million warrants relate to additional residential customer accounts that Comcast may acquire and migrate onto ACP in the future. The Stock Warrants have a 10-year term and an exercise price of $26.68 per warrant.

Summary_of_Significant_Account1

Summary of Significant Accounting Policies (Policies)	6 Months Ended
Summary of Significant Accounting Policies (Policies)	Jun. 30, 2014
Use of Estimates in Preparation of Financial Statements	'
Use of Estimates in Preparation of Financial Statements	Use of Estimates in Preparation of Financial Statements. The preparation of the accompanying Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from those estimates.
Reclassifications	'
Reclassifications	Reclassifications. Maintenance revenues, as well as the cost of maintenance revenues, previously included in software, maintenance and service revenues and software, maintenance and services costs of revenues, respectively, have been presented separately in our Condensed Consolidated Statements of Income (“Income Statements” or “Income Statement”) for the quarter and six months ended June 30, 2013. In addition, certain other 2013 amounts have been reclassified to conform to the 2014 presentation.
Cash and Cash Equivalents	'
	Cash and Cash Equivalents. We consider all highly liquid investments with original maturities of three months or less at the date of the purchase to be cash equivalents. As of June 30, 2014 and December 31, 2013, our cash equivalents consist primarily of institutional money market funds, commercial paper, and time deposits held at major banks.
	As of June 30, 2014 and December 31, 2013, we had $4.9 million and $4.5 million, respectively, of restricted cash that serves to collateralize outstanding letters of credit. This restricted cash is included in cash and cash equivalents in our Condensed Consolidated Balance Sheets (“Balance Sheets” or “Balance Sheet”).
Short-term Investments and Other Financial Instruments	'
	Short-term Investments and Other Financial Instruments. Our financial instruments as of June 30, 2014 and December 31, 2013 include cash and cash equivalents, short-term investments, accounts receivable, accounts payable, an interest rate swap contract, and debt. Because of their short maturities, the carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate their fair value.
	Our short-term investments and certain of our cash equivalents are considered “available-for-sale” and are reported at fair value in our Balance Sheets, with unrealized gains and losses, net of the related income tax effect, excluded from earnings and reported in a separate component of stockholders’ equity. Realized and unrealized gains and losses were not material in any period presented.
	Primarily all short-term investments held by us as of June 30, 2014 and December 31, 2013 have contractual maturities of less than two years from the time of acquisition. Our short-term investments as of June 30, 2014 and December 31, 2013 consisted almost entirely of fixed income securities. Proceeds from the sale/maturity of short-term investments for the six months ended June 30, 2014 and 2013 were $109.1 million and $41.4 million, respectively.
	The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands):

			30-Jun-14									December 31, 2013
			Level 1				Level 2			Total		Level 1		Level 2		Total
	Assets:
	Cash equivalents:
	Money market funds		$	18,771		$	—		$	18,771		$	13,761	$	—	$	13,761
	Commercial paper			—			9,649			9,649			—		19,629		19,629
	Short-term investments:
	Corporate debt securities			—			50,892			50,892			—		76,786		76,786
	Municipal bonds			—			24,920			24,920			—		29,106		29,106
	U.S. government agency bonds			—			14,033			14,033			—		18,050		18,050
	Asset-backed securities			—			13,616			13,616					4,209		4,209
	Total		$	18,771		$	113,110		$	131,881		$	13,761	$	147,780	$	161,541
	Liabilities:
	Interest rate swap contract (1)		$	—		$	—		$	—		$	—	$	154	$	154
	Total		$	—		$	—		$	—		$	—	$	154	$	154

	-1	As of December 31, 2013, the fair value of the interest rate swap contract was classified on our Balance Sheet in other current liabilities.
	Valuation inputs used to measure the fair values of our money market funds were derived from quoted market prices. The fair values of all other financial instruments are based upon pricing provided by third-party pricing services. These prices were derived from observable market inputs.
	We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period. The following table indicates the carrying value and estimated fair value of our debt as of the indicated periods (in thousands):

		30-Jun-14						December 31, 2013
		Carrying			Fair			Carrying			Fair
		Value			Value			Value			Value
	Credit Agreement (carrying value including current maturities)	$	127,500		$	127,500		$	135,000		$	135,000
	Convertible debt (par value)		150,000			188,145			150,000			199,800
	The fair value for our Credit Agreement was estimated using a discounted cash flow methodology, while the fair value for our convertible debt was estimated based upon quoted market prices or recent sales activity, both of which are considered Level 2 inputs.
Accounting Pronouncement Issued but Not yet Effective	'
Accounting Pronouncement Issued but Not yet Effective	Accounting Pronouncement Issued But Not Yet Effective. In May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-09, Revenue from Contracts with Customers (Topic 606). This ASU is a single comprehensive model which supersedes nearly all existing revenue recognition guidance under U.S. GAAP. Under the new guidance, revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services. The ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. The updated accounting guidance is effective for annual and interim reporting periods in fiscal years beginning after December 15, 2016. Early adoption is not permitted. An entity may choose to adopt this ASU either retrospectively or through a cumulative effect adjustment as of the start of the first period for which it applies the standard. We are currently in the process of evaluating the impact that this new guidance will have on our consolidated financial statements and our method of adoption.

Summary_of_Significant_Account2

Summary of Significant Accounting Policies (Tables)	6 Months Ended
Summary of Significant Accounting Policies (Tables)	Jun. 30, 2014
Fair Value Measurements	'
	The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands):

			30-Jun-14									December 31, 2013
			Level 1				Level 2			Total		Level 1		Level 2		Total
	Assets:
	Cash equivalents:
	Money market funds		$	18,771		$	—		$	18,771		$	13,761	$	—	$	13,761
	Commercial paper			—			9,649			9,649			—		19,629		19,629
	Short-term investments:
	Corporate debt securities			—			50,892			50,892			—		76,786		76,786
	Municipal bonds			—			24,920			24,920			—		29,106		29,106
	U.S. government agency bonds			—			14,033			14,033			—		18,050		18,050
	Asset-backed securities			—			13,616			13,616					4,209		4,209
	Total		$	18,771		$	113,110		$	131,881		$	13,761	$	147,780	$	161,541
	Liabilities:
	Interest rate swap contract (1)		$	—		$	—		$	—		$	—	$	154	$	154
	Total		$	—		$	—		$	—		$	—	$	154	$	154

	-1	As of December 31, 2013, the fair value of the interest rate swap contract was classified on our Balance Sheet in other current liabilities.
Carrying Value and Estimated Fair Value of Debt	'
	We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period. The following table indicates the carrying value and estimated fair value of our debt as of the indicated periods (in thousands):

		30-Jun-14						December 31, 2013
		Carrying			Fair			Carrying			Fair
		Value			Value			Value			Value
	Credit Agreement (carrying value including current maturities)	$	127,500		$	127,500		$	135,000		$	135,000
	Convertible debt (par value)		150,000			188,145			150,000			199,800

Stockholders_Equity_and_Equity1

Stockholders' Equity and Equity Compensation Plans (Tables)	6 Months Ended
Stockholders' Equity and Equity Compensation Plans (Tables)	Jun. 30, 2014
Summary of Unvested Restricted Common Stock Activity	'
	Stock Incentive Plan. In May 2014, our stockholders approved an increase of 2.9 million shares authorized for issuance under the 2005 Stock Incentive Plan, from 15.8 million shares to 18.7 million shares.
	Stock-Based Awards. A summary of our unvested restricted common stock activity during the second quarter and six months ended June 30, 2014 is as follows (shares in thousands):

		Quarter Ended					Six Months Ended
		30-Jun-14					30-Jun-14
		Shares			Weighted-		Shares			Weighted-
					Average Grant					Average Grant
					Date Fair Value					Date Fair Value
	Unvested awards, beginning		1,848		$	21.21		1,922			$	18.57
	Awards granted		18			25.09		650				26.28
	Awards forfeited/cancelled		(21	)		20.12		(51	)			20.32
	Awards vested		(13	)		21.03		(689	)			18.52
	Unvested awards, ending		1,832		$	21.27		1,832			$	21.27

Earnings_Per_Common_Share_Tabl

Earnings Per Common Share (Tables)	6 Months Ended
Earnings Per Common Share (Tables)	Jun. 30, 2014
Reconciliation of Basic and Diluted EPS Denominators	'
	No reconciliation of the basic and diluted EPS numerators is necessary as net income is used as the numerators for all periods presented. The reconciliation of the basic and diluted EPS denominators related to the common shares is included in the following table (in thousands):

		Quarter Ended				Six Months Ended
		June 30,				June 30,
		2014		2013		2014		2013
	Basic weighted-average common shares		32,619		32,125		32,469		32,129
	Dilutive effect of common stock options		—		—		—		2
	Dilutive effect of restricted common stock		370		314		560		352
	Dilutive effect of 2010 Convertible Notes		554		—		760		—
	Diluted weighted-average common shares		33,543		32,439		33,789		32,483

Debt_Tables

Debt (Tables)	6 Months Ended
Debt (Tables)	Jun. 30, 2014
Long-Term Debt	'
	Our long-term debt, as of June 30, 2014 and December 31, 2013, was as follows (in thousands):

		June 30,			December 31,
		2014			2013
	2012 Credit Agreement:
	Term loan, due November 2017 (or December 2016 if certain conditions exist), interest at adjusted LIBOR plus 2.00% (combined rate of 2.23% at June 30, 2014 and 2.25% at December 31, 2013)	$	127,500		$	135,000
	$100 million revolving loan facility, due November 2017 (or December 2016 if certain conditions exist), interest at adjusted LIBOR plus applicable margin		—			—
	Convertible Debt Securities:
	2010 Convertible Notes – senior subordinated convertible notes; due March 1, 2017; cash interest at 3.0%; net of unamortized OID of $17,116 and $19,950, respectively		132,884			130,050
			260,384			265,050
	Current portion of long-term debt		(18,750	)		(15,000	)
	Total long-term debt, net	$	241,634		$	250,050

LongLived_Assets_Tables

Long-Lived Assets (Tables)	6 Months Ended
Long-Lived Assets (Tables)	Jun. 30, 2014
Rollforward of Goodwill	'
	Goodwill. The changes in the carrying amount of goodwill for the six months ended June 30, 2014, were as follows (in thousands):

	January 1, 2014 balance	$	233,599
	Adjustments related to prior acquisitions		(30	)
	Effects of changes in foreign currency exchange rates		3,219
	June 30, 2014 balance	$	236,788

Summary of Carrying Value of Assets	'
	Other Intangible Assets. Our intangible assets subject to ongoing amortization consist primarily of client contracts and software. As of June 30, 2014 and December 31, 2013, the carrying values of these assets were as follows (in thousands):

		30-Jun-14								December 31, 2013
		Gross			Accumulated			Net		Gross		Accumulated			Net
		Carrying			Amortization			Amount		Carrying		Amortization			Amount
		Amount								Amount
	Client contracts	$	135,195		$	(85,759	)	$	49,436	$	130,573	$	(75,382	)	$	55,191
	Software		129,580			(83,146	)		46,434		121,069		(77,504	)		43,565
	Total	$	264,775		$	(168,905	)	$	95,870	$	251,642	$	(152,886	)	$	98,756

Summary_of_Significant_Account3

Summary of Significant Accounting Policies (Details Textual) (USD $)	6 Months Ended			6 Months Ended	12 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Dec. 31, 2013	Jun. 30, 2014	Dec. 31, 2013
	Jun. 30, 2014	Jun. 30, 2013	Dec. 31, 2013	Maximum	Maximum
Accounting Policies [Abstract]	'	'	'	'	'
Restricted cash	$4,900,000	'	$4,500,000	'	'
Short-term investment contractual maturities	'	'	'	'2 years	'2 years
Proceeds from sale/maturity of short-term investments	$109,138,000	$41,361,000	'	'	'

Summary_of_Significant_Account4

Summary of Significant Accounting Policies (Details) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Assets:	'	'
Assets fair value	$131,881	$161,541
Liabilities:	'	'
Liabilities fair value	'	154
Level 1	'	'
Assets:	'	'
Assets fair value	18,771	13,761
Level 2	'	'
Assets:	'	'
Assets fair value	113,110	147,780
Liabilities:	'	'
Liabilities fair value	'	154
Cash equivalents \| Money Market Funds	'	'
Assets:	'	'
Assets fair value	18,771	13,761
Cash equivalents \| Commercial Paper	'	'
Assets:	'	'
Assets fair value	9,649	19,629
Cash equivalents \| Level 1 \| Money Market Funds	'	'
Assets:	'	'
Assets fair value	18,771	13,761
Cash equivalents \| Level 2 \| Commercial Paper	'	'
Assets:	'	'
Assets fair value	9,649	19,629
Short-term Investments \| Municipal Bonds	'	'
Assets:	'	'
Assets fair value	24,920	29,106
Short-term Investments \| Corporate Debt Securities	'	'
Assets:	'	'
Assets fair value	50,892	76,786
Short-term Investments \| Asset-backed securities	'	'
Assets:	'	'
Assets fair value	13,616	4,209
Short-term Investments \| U.S. Government Agency Bonds	'	'
Assets:	'	'
Assets fair value	14,033	18,050
Short-term Investments \| Level 2 \| Municipal Bonds	'	'
Assets:	'	'
Assets fair value	24,920	29,106
Short-term Investments \| Level 2 \| Corporate Debt Securities	'	'
Assets:	'	'
Assets fair value	50,892	76,786
Short-term Investments \| Level 2 \| Asset-backed securities	'	'
Assets:	'	'
Assets fair value	13,616	4,209
Short-term Investments \| Level 2 \| U.S. Government Agency Bonds	'	'
Assets:	'	'
Assets fair value	14,033	18,050
Interest rate swap contract	'	'
Liabilities:	'	'
Liabilities fair value	'	154	[1]
Interest rate swap contract \| Level 2	'	'
Liabilities:	'	'
Liabilities fair value	'	$154	[1]

[1]	As of DecemberB 31, 2013, the fair value of the interest rate swap contract was classified on our Balance Sheet in other current liabilities.

Summary_of_Significant_Account5

Summary of Significant Accounting Policies (Details 1) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Carrying Value	'	'
Carrying value and estimated fair value of debt	'	'
Credit Agreement (carrying value including current maturities)	$127,500	$135,000
Convertible debt (par value)	150,000	150,000
Fair Value	'	'
Carrying value and estimated fair value of debt	'	'
Credit Agreement (carrying value including current maturities)	127,500	135,000
Convertible debt (par value)	$188,145	$199,800

Stockholders_Equity_and_Equity2

Stockholders Equity and Equity Compensation Plans (Details Textual) (USD $)

3 Months Ended

6 Months Ended

3 Months Ended

6 Months Ended

0 Months Ended

6 Months Ended

In Millions, except Per Share data, unless otherwise specified

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

22-May-14

Jun. 30, 2014

Dec. 31, 2013

Jun. 30, 2014

Jun. 30, 2013

Performance Shares

Restricted common stock

Stock Incentive Plan 2005

Dividend Paid

Stockholders Equity and Equity Compensation Plans (Additional Textual) [Abstract]

Shares repurchased

0.5

Total amount paid

$10

Weighted-average price per share

$20.21

Remaining number of shares available for repurchase

2.1

Repurchase of common stock for employee tax withholdings, shares

0.2

Repurchase of common stock for tax withholdings, value

6.6

4.9

Cash dividends declared per common share

$0.16

$0.15

$0.31

$0.15

Cash dividend

5.4

5.1

Payment of cash dividends common stock

10.5

5.1

Shareholders of Record Date

30-Jun-14

Dividend payment date

30-Jun-14

Number of increased authorized shares under incentive plan

2.9

Number of authorized shares under incentive plan

18.7

15.8

Performance based awards granted to executive management shares

0.1

Stock-based compensation expense

$3.90

$7.70

$7.50

Stockholders' Equity and Equity Compensation Plans (Textual) [Abstract]

Common stock shares issued to members of executive management vesting installments

'3 years

'4 years

Stockholders_Equity_and_Equity3

Stockholders' Equity and Equity Compensation Plans (Details) (Restricted common stock, USD $)	3 Months Ended	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2014
Restricted common stock	'	'
Shares	'	'
Shares, Unvested awards, beginning balance	1,848	1,922
Shares, Awards granted	18	650
Shares, Awards forfeited/cancelled	-21	-51
Shares, Awards vested	-13	-689
Shares, Unvested awards, ending balance	1,832	1,832
Weighted average grant date fair value	'	'
Weighted-Average Grant Date Fair Value, Unvested awards, beginning balance	$21.21	$18.57
Weighted-Average Grant Date Fair Value, Awards granted	$25.09	$26.28
Weighted-Average Grant Date Fair Value, Awards forfeited/cancelled	$20.12	$20.32
Weighted-Average Grant Date Fair Value, Awards vested	$21.03	$18.52
Weighted-Average Grant Date Fair Value, Unvested awards, ending balance	$21.27	$21.27

Earnings_Per_Common_Share_Deta

Earnings Per Common Share (Details)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Reconciliation of the basic and diluted EPS denominators	'	'	'	'
Basic weighted-average common shares	32,619	32,125	32,469	32,129
Dilutive effect of common stock options	'	'	'	2
Dilutive effect of restricted common stock	370	314	560	352
Dilutive effect of 2010 Convertible Notes	554	'	760	'
Diluted weighted-average common shares	33,543	32,439	33,789	32,483

Earnings_Per_Common_Share_Deta1

Earnings Per Common Share (Details Textual)	3 Months Ended		6 Months Ended
Earnings Per Common Share (Details Textual)	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]	'	'	'	'
Anti dilutive common shares excluded from calculation of earning per share	0	0	0	0

Debt_Details

Debt (Details) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Debt Instrument [Line Items]	'	'
Carrying value of debt	$260,384	$265,050
Current portion of long-term debt	-18,750	-15,000
Total long-term debt, net	241,634	250,050
Senior Subordinated Convertible Notes 2010	'	'
Debt Instrument [Line Items]	'	'
Carrying value of debt	132,884	130,050
2012 Credit Agreement \| Revolving Loan	'	'
Debt Instrument [Line Items]	'	'
Carrying value of debt	'	'
2012 Credit Agreement \| Term Loan	'	'
Debt Instrument [Line Items]	'	'
Carrying value of debt	$127,500	$135,000

Debt_Parenthetical_Details

Debt (Parenthetical) (Details) (USD $)	6 Months Ended	12 Months Ended
Debt (Parenthetical) (Details) (USD $)	Jun. 30, 2014	Dec. 31, 2013
Debt Instrument [Line Items]	'	'
Unamortized original issue discount	17,116,000	19,950,000
Senior Subordinated Convertible Notes 2010	'	'
Debt Instrument [Line Items]	'	'
Maturity date	1-Mar-17	'
Interest rate on senior subordinated convertible notes	3.00%	'
2012 Credit Agreement \| Revolving Loan	'	'
Debt Instrument [Line Items]	'	'
Amount available under revolving loan facility	100,000,000	'
Maturity period	'2017-11	'
2012 Credit agreement early termination date	1-Dec-16	'
2012 Credit Agreement \| Term Loan	'	'
Debt Instrument [Line Items]	'	'
Basis spread on term loan	2.00%	'
Term loan combined interest rate	2.23%	2.25%
Maturity period	'2017-11	'
2012 Credit agreement early termination date	1-Dec-16	'

Debt_Details_Textual

Debt (Details Textual) (USD $)	6 Months Ended			3 Months Ended	6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Mar. 31, 2014	Jun. 30, 2014
			2012 Credit Agreement	2010 Convertible Notes	2010 Convertible Notes
			Revolving Loan
Debt Disclosure [Abstract]	'	'	'	'	'
Cash used for repayment of debt	$7,500,000	$7,500,000	'	'	'
Amount available under revolving loan facility	'	'	100,000,000	'	'
Conversion obligation settlement in cash	'	'	'	'	100.00%
Initial conversion rate of common stock	'	'	'	41.8811	42.1363
Convertible Notes, initial conversion of Par Value Convertible Notes to common stock	'	'	'	$1,000	$1,000
Initial conversion price	'	'	'	$23.88	$23.73
Common stock price trigger	'	'	'	$31.04	$30.85
Rate of conversion price	'	'	'	130.00%	130.00%

LongLived_Assets_Details

Long-Lived Assets (Details) (USD $)	6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014
Goodwill Rollforward	'
January 1, 2014 balance	$233,599
Adjustments related to prior acquisitions	-30
Effects of changes in foreign currency exchange rates	3,219
June 30, 2014 balance	$236,788

LongLived_Assets_Details_1

Long-Lived Assets (Details 1) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Summary of carrying value of assets	'	'
Gross Carrying Amount	$264,775	$251,642
Accumulated Amortization	-168,905	-152,886
Net Amount	95,870	98,756
Client contracts	'	'
Summary of carrying value of assets	'	'
Gross Carrying Amount	135,195	130,573
Accumulated Amortization	-85,759	-75,382
Net Amount	49,436	55,191
Software	'	'
Summary of carrying value of assets	'	'
Gross Carrying Amount	129,580	121,069
Accumulated Amortization	-83,146	-77,504
Net Amount	$46,434	$43,565

LongLived_Assets_Details_Textu

Long-Lived Assets (Details Textual) (USD $)	3 Months Ended		6 Months Ended
In Millions, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Finite Lived Intangible Assets [Line Items]	'	'	'	'
Total amortization expense	$7.70	$8.40	$15.70	$17.50
Estimated total amortization expense 2014	30.4	'	30.4	'
Estimated total amortization expense 2015	22.3	'	22.3	'
Estimated total amortization expense 2016	16.1	'	16.1	'
Estimated total amortization expense 2017	12.5	'	12.5	'
Estimated total amortization expense 2018	$9.30	'	$9.30	'

Commitments_Guarantees_and_Con1

Commitments, Guarantees and Contingencies (Details Textual) (USD $)	6 Months Ended
In Millions, unless otherwise specified	Jun. 30, 2014
Commitments, Guarantees and Contingencies (Textual) [Abstract]	'
Warranty period	'90 days
Litigation Settlement Amount to be Received	$6
Reduction of SG&A expense, net related to litigation settlement	$3.90

Subsequent_Events_Details_Text

Subsequent Events (Details Textual) (USD $)

3 Months Ended

6 Months Ended

0 Months Ended

1 Months Ended

In Thousands, except Share data in Millions, unless otherwise specified

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jul. 25, 2014

Jul. 31, 2014

Jul. 25, 2014

Subsequent Events

Comcast

Migration of Comcast Current Residential Customer Accounts

Migration of Comcast Acquired Additional Residential Customer Accounts

One-time Cash Payment

First Extension Option

Second Extension Option

Subsequent Events

Subsequent Event [Line Items]

Restructuring charges

$39

($38)

$1,257

$863

$8,000

Comcast amendment agreement effective date

1-Jul-14

Comcast amendment agreement initial term

'5 years

Comcast amendment agreement date of extend option

1-Jan-19

1-Jan-20

Issuance of stock warrants

2.9

1.9

Stock warrants term

'10 years

Stock warrants, exercise price

$26.68