CSG Systems International (CSGS) 10-Q 3 Nov 17 2017 Q3 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	9 Months Ended
	Sep. 30, 2017	Oct. 31, 2017
Document And Entity Information [Abstract]
Entity Registrant Name	CSG SYSTEMS INTERNATIONAL INC
Entity Central Index Key	1,005,757
Document Type	10-Q
Document Period End Date	Sep. 30, 2017
Amendment Flag	false
Document Fiscal Year Focus	2,017
Document Fiscal Period Focus	Q3
Trading Symbol	CSGS
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Common Stock, Shares Outstanding		33,523,452

CONDENSED CONSOLIDATED BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS - UNAUDITED - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Current assets:
Cash and cash equivalents	$ 142,751	$ 126,351
Short-term investments	115,796	150,147
Total cash, cash equivalents and short-term investments	258,547	276,498
Trade accounts receivable:
Billed, net of allowance of $2,456 and $3,080	201,837	208,930
Unbilled	34,688	30,828
Income taxes receivable	9,560	11,931
Other current assets	35,034	31,751
Total current assets	539,666	559,938
Non-current assets:
Property and equipment, net of depreciation of $128,669 and $122,866	37,822	33,116
Intangible assets	63,811	71,102
Goodwill	210,023	201,094
Deferred income taxes	14,251	14,218
Other assets	9,799	12,411
Total non-current assets	335,706	331,941
Total assets	875,372	891,879
Current liabilities:
Current portion of long-term debt, net of unamortized discounts of zero and $296	20,625	49,426
Client deposits	29,061	33,916
Trade accounts payable	31,686	35,118
Accrued employee compensation	60,346	65,341
Deferred revenue	53,597	45,064
Income taxes payable	613	822
Other current liabilities	15,168	22,342
Total current liabilities	211,096	252,029
Non-current liabilities:
Long-term debt, net of unamortized discounts of $19,462 and $23,007	313,663	326,993
Deferred revenue	11,550	6,694
Income taxes payable	2,445	2,245
Deferred income taxes	98	99
Other non-current liabilities	11,668	12,618
Total non-current liabilities	339,424	348,649
Total liabilities	550,520	600,678
Current portion of long-term debt conversion obligation		39,841
Stockholders' equity:
Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding
Common stock, par value $.01 per share; 100,000 shares authorized; 33,575 and 32,261 shares outstanding	689	672
Common stock warrants; zero and 1,426 warrants vested; 1,425 and 2,851 issued		16,007
Additional paid-in capital	422,919	391,209
Treasury stock, at cost; 33,959 and 34,919 shares	(809,748)	(826,002)
Accumulated other comprehensive income (loss):
Unrealized loss on short-term investments, net of tax	(5)	(159)
Cumulative foreign currency translation adjustments	(30,040)	(45,213)
Accumulated earnings	741,037	714,846
Total stockholders' equity	324,852	251,360
Total liabilities, current portion of long-term debt conversion obligation and stockholders' equity	875,372	891,879
Software
Non-current assets:
Intangible assets	27,014	30,427
Client contracts
Non-current assets:
Intangible assets	$ 36,797	$ 40,675

CONDENSED CONSOLIDATED BALANCE3

CONDENSED CONSOLIDATED BALANCE SHEETS - UNAUDITED (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Trade accounts receivable-billed, allowance	$ 2,456	$ 3,080
Property and equipment, accumulated depreciation	128,669	122,866
Accumulated amortization	200,410	196,039
Current portion of long-term debt, unamortized discounts	0	296
Long-term debt, unamortized discounts	$ 19,462	$ 23,007
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	100,000,000	100,000,000
Common stock, shares outstanding	33,575,000	32,261,000
Common stock warrants, vested	0	1,426,000
Common stock warrants, issued	1,425,000	2,851,000
Treasury stock, shares	33,959,000	34,919,000
Software
Accumulated amortization	$ 106,539	$ 99,316
Client contracts
Accumulated amortization	$ 93,871	$ 96,723

CONDENSED CONSOLIDATED STATEMEN

CONDENSED CONSOLIDATED STATEMENTS OF INCOME - UNAUDITED - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Revenues:
Cloud and related solutions	$ 164,789	$ 151,217	$ 481,445	$ 451,023
Software and services	15,726	18,634	46,680	58,964
Maintenance	18,680	19,460	56,253	55,802
Total revenues	199,195	189,311	584,378	565,789
Cost of revenues (exclusive of depreciation, shown separately below):
Cloud and related solutions	79,856	70,150	233,194	206,578
Software and services	9,725	12,230	31,404	37,057
Maintenance	10,136	11,040	30,487	32,051
Total cost of revenues	99,717	93,420	295,085	275,686
Other operating expenses:
Research and development	30,324	23,572	85,103	71,479
Selling, general and administrative	35,816	32,508	109,981	101,539
Depreciation	3,344	3,398	9,975	10,423
Restructuring and reorganization charges	1,618	(185)	4,597	(601)
Total operating expenses	170,819	152,713	504,741	458,526
Operating income	28,376	36,598	79,637	107,263
Other income (expense):
Interest expense	(4,186)	(4,398)	(12,638)	(11,876)
Amortization of original issue discount	(634)	(1,062)	(2,147)	(3,856)
Interest and investment income, net	800	707	2,310	1,698
Loss on repurchase of convertible notes		(332)		(8,651)
Other, net	(970)	(1,354)	(1,123)	(4,040)
Total other	(4,990)	(6,439)	(13,598)	(26,725)
Income before income taxes	23,386	30,159	66,039	80,538
Income tax provision	(8,806)	(12,265)	(19,641)	(30,303)
Net income	$ 14,580	$ 17,894	$ 46,398	$ 50,235
Weighted-average shares outstanding:
Basic	32,561	31,063	32,383	30,922
Diluted	32,901	32,639	32,825	33,041
Earnings per common share:
Basic	$ 0.45	$ 0.58	$ 1.43	$ 1.62
Diluted	$ 0.44	$ 0.55	$ 1.41	$ 1.52

CONDENSED CONSOLIDATED STATEME5

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - UNAUDITED - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Statement Of Income And Comprehensive Income [Abstract]
Net income	$ 14,580	$ 17,894	$ 46,398	$ 50,235
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments	5,609	(1,393)	15,173	(10,433)
Unrealized holding gains (losses) on short-term investments arising during period	7	(566)	154	91
Other comprehensive income (loss), net of tax	5,616	(1,959)	15,327	(10,342)
Total comprehensive income, net of tax	$ 20,196	$ 15,935	$ 61,725	$ 39,893

CONDENSED CONSOLIDATED STATEME6

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - UNAUDITED - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016
Cash flows from operating activities:
Net income	$ 46,398	$ 50,235
Adjustments to reconcile net income to net cash provided by operating activities-
Depreciation	9,975	10,423
Amortization	21,670	19,921
Amortization of original issue discount	2,147	3,856
Asset impairment	2,135
Gain on short-term investments and other	(76)	(23)
Loss on repurchase of convertible notes		8,651
Gain on disposition of business operations		(6,611)
Deferred income taxes	1,487	(2,159)
Excess tax benefit of stock-based compensation awards		(4,622)
Stock-based compensation	16,659	17,273
Changes in operating assets and liabilities:
Trade accounts receivable, net	7,567	(16,275)
Other current and non-current assets	(1,788)	199
Income taxes payable/receivable	1,715	(2,750)
Trade accounts payable and accrued liabilities	(16,007)	(23,628)
Deferred revenue	10,940	5,016
Net cash provided by operating activities	102,822	59,506
Cash flows from investing activities:
Purchases of property and equipment	(23,370)	(11,542)
Purchases of short-term investments	(116,203)	(122,736)
Proceeds from sale/maturity of short-term investments	150,768	107,816
Acquisition of and investments in client contracts	(10,082)	(6,038)
Proceeds from the disposition of business operations		8,850
Net cash provided by (used in) investing activities	1,113	(23,650)
Cash flows from financing activities:
Proceeds from issuance of common stock	1,259	1,120
Payment of cash dividends	(20,405)	(18,325)
Repurchase of common stock	(24,764)	(22,455)
Proceeds from long-term debt		230,000
Payments on long-term debt	(11,250)	(5,625)
Repurchase of convertible notes		(215,657)
Settlement of convertible notes	(34,771)
Payments of deferred financing costs		(6,744)
Excess tax benefit of stock-based compensation awards		4,622
Net cash used in financing activities	(89,931)	(33,064)
Effect of exchange rate fluctuations on cash	2,396	4,798
Net increase in cash and cash equivalents	16,400	7,590
Cash and cash equivalents, beginning of period	126,351	132,631
Cash and cash equivalents, end of period	142,751	140,221
Cash paid during the period for-
Interest	13,638	11,165
Income taxes	$ 16,407	$ 35,260

General

General	9 Months Ended
	Sep. 30, 2017
Organization Consolidation And Presentation Of Financial Statements [Abstract]
General	1. GENERAL We have prepared the accompanying unaudited condensed consolidated financial statements as of September 30, 2017 and December 31, 2016, and for the quarters and nine months ended September 30, 2017 and 2016, in accordance with accounting principles generally accepted in the United States of America (“U.S.”) (“GAAP”) for interim financial information, and pursuant to the instructions to Form 10-Q and the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of our management, all adjustments (consisting only of normal recurring adjustments) considered necessary for a fair presentation of our financial position and operating results have been included. The unaudited Condensed Consolidated Financial Statements (the “Financial Statements”) should be read in conjunction with the Consolidated Financial Statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), contained in our Annual Report on Form 10-K for the year ended December 31, 2016 (our “2016 10-K”), filed with the SEC. The results of operations for the quarter and nine months ended September 30, 2017 are not necessarily indicative of the expected results for the entire year ending December 31, 2017.

Summary of Significant Accounti

Summary of Significant Accounting Policies	9 Months Ended
	Sep. 30, 2017
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Use of Estimates in Preparation of Financial Statements. The preparation of the accompanying Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from those estimates. Cash and Cash Equivalents. We consider all highly liquid investments with original maturities of three months or less at the date of the purchase to be cash equivalents. As of September 30, 2017 and December 31, 2016, our cash equivalents consist primarily of institutional money market funds, commercial paper, and time deposits held at major banks. As of September 30, 2017 and December 31, 2016, we had $2.8 million and $4.3 million, respectively, of restricted cash that serves to collateralize outstanding letters of credit. This restricted cash is included in cash and cash equivalents in our Condensed Consolidated Balance Sheets (“Balance Sheets” or “Balance Sheet”). Short-term Investments and Other Financial Instruments . Our financial instruments as of September 30, 2017 and December 31, 2016 include cash and cash equivalents, short-term investments, accounts receivable, accounts payable, and debt. Because of their short maturities, the carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate their fair value. Our short-term investments and certain of our cash equivalents are considered “available-for-sale” and are reported at fair value in our Balance Sheets, with unrealized gains and losses, net of the related income tax effect, excluded from earnings and reported in a separate component of stockholders’ equity. Realized and unrealized gains and losses were not material in any period presented. Primarily all short-term investments held by us as of September 30, 2017 and December 31, 2016 have contractual maturities of less than two years from the time of acquisition. Our short-term investments as of September 30, 2017 and December 31, 2016 consisted almost entirely of fixed income securities. Proceeds from the sale/maturity of short-term investments for the nine months ended September 30, 2017 and 2016 were $150.8 million and $107.8 million, respectively. The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands): September 30, 2017 December 31, 2016 Level 1 Level 2 Total Level 1 Level 2 Total Assets: Cash equivalents: Money market funds $ 3,790 $ — $ 3,790 $ 6,531 $ — $ 6,531 Commercial paper — 18,138 18,138 — 24,826 24,826 Short-term investments: Corporate debt securities — 92,749 92,749 — 109,140 109,140 U.S. government agency bonds — 8,905 8,905 — 26,513 26,513 Asset-backed securities — 14,142 14,142 — 14,494 14,494 Total $ 3,790 $ 133,934 $ 137,724 $ 6,531 $ 174,973 $ 181,504 Valuation inputs used to measure the fair values of our money market funds and corporate equity securities were derived from quoted market prices. The fair values of all other financial instruments are based upon pricing provided by third-party pricing services. These prices were derived from observable market inputs. We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period. The following table indicates the carrying value (par value for convertible debt) and estimated fair value of our debt as of the indicated periods (in thousands): September 30, 2017 December 31, 2016 Carrying Fair Carrying Fair Value Value Value Value Credit agreement (carrying value including current maturities) $ 123,750 $ 123,750 $ 135,000 $ 135,000 2010 Convertible debt (par value) — — 34,722 74,795 2016 Convertible debt (par value) 230,000 247,538 230,000 258,175 The fair value for our credit agreement was estimated using a discounted cash flow methodology, while the fair value for our convertible debt was estimated based upon quoted market prices or recent sales activity, both of which are considered Level 2 inputs. See Note 4 for additional discussion regarding our convertible debt. Accounting Pronouncements Adopted. In March 2016, the FASB issued ASU 2016-09, (Topic 718). This ASU simplifies several aspects of the accounting for share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows. This ASU is effective for fiscal years beginning after December 15, 2016, with early adoption permitted. The methods of adoption for this ASU vary by amendment. We adopted this ASU in the first quarter of 2017, prospectively applying the guidance related to the recognition of excess tax benefits and tax deficiencies in the income statement and the presentation of excess tax benefits on the statement of cash flows. See Note 6 for further discussion of the impact of adopting this ASU. Accounting Pronouncement Issued But Not Yet Effective. The FASB has issued ASU 2014-09, (Topic 606). In August 2015, the FASB issued ASU 2015-14 which deferred the effective date of ASU 2014-09 for one year. In December 2016, the FASB issued ASU 2016-20 Collectively, this ASU is a single comprehensive model which supersedes nearly all existing revenue recognition guidance under U.S. GAAP. Under the new guidance, revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services. The ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. The accounting guidance is effective for annual and interim reporting periods in fiscal years beginning after December 15, 2017. Early adoption is permitted. An entity may choose to adopt this ASU either retrospectively or through a cumulative effect adjustment as of the start of the first period for which it applies the standard. We are currently evaluating the impact this ASU will have to our accounting policies, business processes and potential differences in the timing and/or method of revenue recognition for our customer contracts. In conjunction with this evaluation, we are updating our policies to align with the new accounting guidance as well as evaluating our significant customer contracts to determine if the guidance will materially impact our existing portfolio of customer contracts. In addition, we will review new contracts entered into up until the adoption of the ASU. Based upon our initial evaluations, the adoption of this guidance is not expected to have a material impact on our Financial Statements. We currently intend to adopt the ASU in the first quarter of 2018, utilizing the cumulative effect approach. In February 2016, the FASB issued ASU 2016-02, Leases In October 2016, the FASB issued ASU 2016-16, Income Taxes (Topic 740) Intra-Entity Transfers of Assets Other Than Inventory

Long-Lived Assets

Long-Lived Assets	9 Months Ended
	Sep. 30, 2017
Goodwill And Intangible Assets Disclosure [Abstract]
Long-Lived Assets	3. LONG-LIVED ASSETS Goodwill. The changes in the carrying amount of goodwill for the nine months ended September 30, 2017, were as follows (in thousands): January 1, 2017 balance $ 201,094 Adjustments related to prior acquisitions (45 ) Effects of changes in foreign currency exchange rates 8,974 September 30, 2017 balance $ 210,023 Other Intangible Assets. Our intangible assets subject to ongoing amortization consist primarily of client contracts and software. As of September 30, 2017 and December 31, 2016, the carrying values of these assets were as follows (in thousands): September 30, 2017 December 31, 2016 Gross Gross Carrying Accumulated Net Carrying Accumulated Net Amount Amortization Amount Amount Amortization Amount Client contracts $ 130,668 $ (93,871 ) $ 36,797 $ 137,398 $ (96,723 ) $ 40,675 Software 133,553 (106,539 ) 27,014 129,743 (99,316 ) 30,427 Total $ 264,221 $ (200,410 ) $ 63,811 $ 267,141 $ (196,039 ) $ 71,102 The total amortization expense related to intangible assets for the third quarters of 2017 and 2016 were $6.7 million and $6.3 million, respectively, and for the nine months ended September 30, 2017 and 2016 were $20.0 million and $18.2 million, respectively. Based on the September 30, 2017 net carrying value of our intangible assets, the estimated total amortization expense for each of the five succeeding fiscal years ending December 31 are: 2017 – $27.0 million; 2018 – $23.2 million; 2019 – $16.1 million; 2020 – $8.3 million; and 2021 – $3.8 million.

Debt

Debt	9 Months Ended
	Sep. 30, 2017
Debt Disclosure [Abstract]
Debt	4. DEBT Our long-term debt, as of September 30, 2017 September 30, December 31, 2017 2016 Credit Agreement: Term loan, due February 2020, interest at adjusted LIBOR plus 1.75% (combined rate of 3 $ 123,750 $ 135,000 Less - deferred financing costs (2,572 ) (3,489 ) Term loan, net of unamortized discounts 121,178 131,511 $200 million revolving loan facility, due February 2020, interest at adjusted LIBOR plus applicable margin — — Convertible Notes: 2016 Convertible Notes – Senior convertible notes; due March 15, 2036; cash interest at 4.25% 230,000 230,000 Less – unamortized original issue discount (12,130 ) (14,005 ) Less – deferred financing costs (4,760 ) (5,513 ) 2016 Convertible Notes, net of unamortized discounts 213,110 210,482 2010 Convertible Notes – Senior subordinated convertible notes; due March 1, 2017; cash interest at 3.0% — 34,722 Less – unamortized original issue discount — (272 ) Less – deferred financing costs — (24 ) 2010 Convertible Notes, net of unamortized discounts — 34,426 Total debt, net of unamortized discounts 334,288 376,419 Current portion of long-term debt, net of unamortized discounts (20,625 ) (49,426 ) Long-term debt, net of unamortized discounts $ 313,663 $ 326,993 Credit Agreement During the nine months ended September 30, 2017, we made $11.3 million of principal repayments on our $150 million aggregate principal five-year term loan (the “2015 Term Loan”). As of September 30, 2017, our interest rate on the 2015 Term Loan is 3.08% (adjusted LIBOR plus 1.75% per annum), effective through December 29, 2017, and our commitment fee on the unused $200 million aggregate principal five-year revolving loan facility (the “2015 Revolver”) is 0.25%. As of September 30, 2017, we had no borrowing outstanding on our 2015 Revolver and had the entire $200.0 million available to us. Convertible Notes 2016 Convertible Notes. Upon conversion of the 2016 Convertible Notes, we will settle our conversion obligation by paying or delivering, as the case may be, cash, shares of our common stock, or a combination thereof, at our election. It is our current intent and policy to settle our conversion obligations as follows: (i) pay cash for 100% of the par value of the 2016 Convertible Notes that are converted; and (ii) to the extent the value of our conversion obligation exceeds the par value, we can satisfy the remaining conversion obligation in our common stock, cash or a combination thereof. The 2016 Convertible Notes will be convertible at the option of the note holders upon the satisfaction of specified conditions and during certain periods. During the period from, and including, December 15, 2021 to the close of business on the business day immediately preceding March 15, 2022 and on or after December 15, 2035, holders may convert all or any portion of their 2016 Convertible Notes at the conversion rate then in effect at any time regardless of these conditions. As a result of us increasing our quarterly dividend in March 2017 (see Note 9), the previous conversion rate for the 2016 Convertible Notes of 17.4753 shares of our common stock per $1,000 principal amount of the 2016 Convertible Notes, which is equivalent to an initial conversion price of approximately $57.22 per share of our common stock, has been adjusted to 17.4809 shares of our common stock per $1,000 principal amount of the 2016 Convertible Notes, which is equivalent to an initial conversion price of approximately $57.21 per share of our common stock. Holders may require CSG to repurchase the 2016 Convertible Notes for cash on each of March 15, 2022, March 15, 2026, and March 15, 2031, or upon the occurrence of a fundamental change (as defined in the 2016 Convertible Notes Indenture) in each case at a purchase price equal to the principal amount thereof plus accrued and unpaid interest. We may not redeem the 2016 Convertible Notes prior to March 20, 2020. On or after March 20, 2020, we may redeem for cash all or part of the 2016 Convertible Notes if the last reported sale price of our common stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day immediately preceding the date on which CSG provides notice of redemption. On or after March 15, 2022, we may redeem for cash all or part of the 2016 Convertible Notes regardless of the sales price condition described in the preceding sentence. In each case, the redemption price will equal the principal amount of the 2016 Convertible Notes to be redeemed, plus accrued and unpaid interest. As of September 30, 2017, none of the conversion features have been achieved, and thus, the 2016 Convertible Notes are not convertible by the holders. 2010 Convertible Notes. In March 2017, we settled our conversion obligation for the 2010 Convertible Notes as follows: (i) we paid cash of $34.8 million for the remaining par value of the 2010 Convertible Notes; and (ii) delivered 694,240 shares of our common shares from treasury stock, to settle the $28.8 million value of the conversion obligation in excess of the par value. See Note 9 for discussion of our equity transactions.

Restructuring and Reorganizatio

Restructuring and Reorganization Charges	9 Months Ended
	Sep. 30, 2017
Restructuring And Related Activities [Abstract]
Restructuring and Reorganization Charges	5. RESTRUCTURING AND REORGANIZATION CHARGES During the third quarters of 2017 and 2016, we recorded restructuring and reorganization charges of $1.6 million and ($0.2) million, respectively, and for the nine months ended September 30, 2017 and 2016, we recorded restructuring and reorganization charges of $4.6 million and ($0.6) million, respectively. Our restructuring activities during the nine months ended September 30, 2017 are primarily made up of the following: • We reduced our workforce by approximately 20 employees as a result of organizational changes made to pursue global opportunities and efficiencies. As a result, we incurred restructuring charges related to involuntary terminations of $2.1 million. • We impaired a long-term receivable related to the disposition of a business resulting in additional restructuring charges of $1.9 million. The activity in the business restructuring and reorganization reserves during the nine months ended September 30, 2017 was as follows: Termination Facilities Disposition of Business Benefits Abandonment Operations Other Total January 1, 2017 balance $ 2,414 $ 1,332 $ — $ — $ 3,746 Charged to expense during period 2,084 897 1,904 (288 ) 4,597 Cash payments (3,100 ) (652 ) — — (3,752 ) Adjustment for asset impairment — (231 ) (1,904 ) — (2,135 ) Other (466 ) (141 ) — 288 (319 ) September 30, 2017 balance $ 932 $ 1,205 $ - $ - $ 2,137

Income Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2017
Income Tax Disclosure [Abstract]
Income Taxes	6. INCOME TAXES The effective income tax rates for the third quarters and nine months ended September 30, 2017 and 2016 were as follows: Quarter Ended Nine Months Ended September 30, September 30, 2017 2016 2017 2016 38 % 41 % 30 % 38 % Compensation – Stock Compensation

Commitments, Guarantees and Con

Commitments, Guarantees and Contingencies	9 Months Ended
	Sep. 30, 2017
Commitments And Contingencies Disclosure [Abstract]
Commitments, Guarantees and Contingencies	7. COMMITMENTS, GUARANTEES AND CONTINGENCIES Warranties. We generally warrant that our solutions and related offerings will conform to published specifications, or to specifications provided in an individual client arrangement, as applicable. The typical warranty period is 90 days from the date of acceptance of the solution or offering. For certain service offerings we provide a limited warranty for the duration of the services provided. We generally warrant that services will be performed in a professional and workmanlike manner. The typical remedy for breach of warranty is to correct or replace any defective deliverable, and if not possible or practical, we will accept the return of the defective deliverable and refund the amount paid under the client arrangement that is allocable to the defective deliverable. Our contracts also generally contain limitation of damages provisions in an effort to reduce our exposure to monetary damages arising from breach of warranty claims. Historically, we have incurred minimal warranty costs, and as a result, do not maintain a warranty reserve. Product and Services Indemnifications. Our arrangements with our clients generally include an indemnification provision that will indemnify and defend a client in actions brought against the client that claim our products and/or services infringe upon a copyright, trade secret, or valid patent. Historically, we have not incurred any significant costs related to such indemnification claims, and as a result, do not maintain a reserve for such exposure. Claims for Company Non-performance. Our arrangements with our clients typically cap our liability for breach to a specified amount of the direct damages incurred by the client resulting from the breach. From time-to-time, these arrangements may also include provisions for possible liquidated damages or other financial remedies for our non-performance, or in the case of certain of our outsourced customer care and billing solutions, provisions for damages related to service level performance requirements. The service level performance requirements typically relate to system availability and timeliness of service delivery. As of September 30, 2017, we believe we have adequate reserves, based on our historical experience, to cover any reasonably anticipated exposure as a result of our nonperformance for any past or current arrangements with our clients. Indemnifications Related to Officers and the Board of Directors. We have agreed to indemnify members of our Board of Directors (the “Board”) and certain of our officers if they are named or threatened to be named as a party to any proceeding by reason of the fact that they acted in such capacity. We maintain directors’ and officers’ (D&O) insurance coverage to protect against such losses. We have not historically incurred any losses related to these types of indemnifications, and are not aware of any pending or threatened actions or claims against any officer or member of our Board. As a result, we have not recorded any liabilities related to such indemnifications as of September 30, 2017. In addition, as a result of the insurance policy coverage, we believe these indemnification agreements are not significant to our results of operations. Legal Proceedings. From time-to-time, we are involved in litigation relating to claims arising out of our operations in the normal course of business. We are not presently a party to any material pending or threatened legal proceedings.

Earnings Per Common Share

Earnings Per Common Share	9 Months Ended
	Sep. 30, 2017
Earnings Per Share [Abstract]
Earnings Per Common Share	8. EARNINGS PER COMMON SHARE Basic and diluted earnings per common share (“EPS”) amounts are presented on the face of the accompanying Income Statements. No reconciliation of the basic and diluted EPS numerators is necessary as net income is used as the numerators for all periods presented. The reconciliation of the basic and diluted EPS denominators related to the common shares is included in the following table (in thousands): Quarter Ended Nine Months Ended September 30, September 30, 2017 2016 2017 2016 Basic weighted-average common shares 32,561 31,063 32,383 30,922 Dilutive effect of restricted common stock 340 525 442 620 Dilutive effect of 2010 Convertible Notes - 706 - 1,171 Dilutive effect of Stock Warrants - 345 - 328 Diluted weighted-average common shares 32,901 32,639 32,825 33,041 The Convertible Notes have a dilutive effect only in those quarterly periods in which our average stock price exceeds the current effective conversion price. The 2010 Convertible Notes were settled in March 2017 (see Note 4). The Stock Warrants have a dilutive effect only in those quarterly periods in which our average stock price exceeds the exercise price of $26.68 per warrant (under the treasury stock method), and are not subject to performance vesting conditions. All the vested Stock Warrants were exercised in January 2017 (see Note 9). Potentially dilutive common shares related to non-participating unvested restricted stock excluded from the computation of diluted EPS, as the effect was antidilutive, were not material in any period presented.

Stockholders' Equity and Equity

Stockholders' Equity and Equity Compensation Plans	9 Months Ended
	Sep. 30, 2017
Stockholders Equity Note [Abstract]
Stockholders' Equity and Equity Compensation Plans	9. STOCKHOLDERS’ EQUITY AND EQUITY COMPENSATION PLANS Stock Repurchase Program. We currently have a stock repurchase program, approved by our Board, authorizing us to repurchase our common stock from time-to-time as market and business conditions warrant (the “Stock Repurchase Program”). During the nine months ended September 30, 2017 and 2016 we repurchased 0.4 million shares of our common stock for $15.6 million (weighted-average price of $40.54 per share) and 0.3 million shares of our common stock for $9.5 million (weighted-average price of $36.07 per share), respectively, under a SEC Rule 10b5-1 Plan. As of September 30, 2017, the total remaining number of shares available for repurchase under the Stock Repurchase Program totaled 6.4 million shares. Stock Repurchases for Tax Withholdings. In addition to the above mentioned stock repurchases, during the nine months ended September 30, 2017 and 2016, we repurchased and then cancelled 0.2 million shares of common stock for $9.4 million and 0.3 million shares of common stock for $13.0 million, respectively, in connection with minimum tax withholding requirements resulting from the vesting of restricted common stock under our stock incentive plans. Cash During the third quarter of 2017, the Board approved a quarterly cash dividend of $0.1975 per share of common stock, totaling $6.7 million. During the third quarter of 2016, the Board approved a quarterly cash dividend of $0.185 per share of common stock, totaling $6.0 million. Dividends declared for the nine months ended September 30, 2017 and 2016 totaled $20.0 million and $18.0 million, respectively. Warrants . In 2014, in conjunction with the execution of an amendment to our current agreement with Comcast Corporation (“Comcast”), we issued stock warrants (the “Warrant Agreement”) for the right to purchase up to approximately 2.9 million shares of our common stock (the “Stock Warrants”) as an additional incentive for Comcast to convert customer accounts onto our Advanced Convergent Platform based on various milestones. The Stock Warrants have a 10-year term and an exercise price of $26.68 per warrant. Upon vesting, the Stock Warrants are recorded as a client incentive asset with the corresponding offset to stockholders’ equity. The client incentive asset related to the Stock Warrants is amortized as a reduction in cloud and related solutions revenues over the remaining term of the Comcast amended agreement. As of September 30, 2017, we recorded a client incentive asset related to these Stock Warrants of $16.0 million and have amortized $7.8 million as a reduction in cloud and related solutions revenues. The remaining unvested Stock Warrants will be accounted for as client incentive assets in the period the performance conditions necessary for vesting have been met. As of December 31, 2016, approximately 1.4 million Stock Warrants had vested. In January 2017, Comcast exercised approximately 1.4 million vested Stock Warrants, which we net share settled under the provisions of the Warrant Agreement (discussed further in Treasury Stock below). As of September 30, 2017, approximately 1.5 million Stock Warrants remain issued, none of which were vested. Treasury Stock. In January 2017, we net share settled the exercise of 1.4 million vested Stock Warrants noted above by delivering 649,221 of our common shares from treasury stock, which had a fair value of $31.5 million. The carrying value of the shares of treasury stock delivered was $15.4 million (weighted-average price of $23.66 per share). The difference between the carrying amount of the treasury shares and the $16.0 million carrying amount of the common stock warrants was recorded as an adjustment to additional paid-in capital. In March 2017, we net share settled the portion of the conversion obligation in excess of the par value related to our 2010 Convertible Notes by delivering 694,240 of our common shares from treasury stock. The carrying value of the shares of treasury stock delivered was $16.5 million (weighted average price of $23.71 per share). The difference between the carrying amount of the treasury shares and the $28.8 million carrying amount of the conversion obligation on the settlement date was recorded as an adjustment to additional paid-in capital. Stock-Based Awards. A summary of our unvested restricted common stock activity during the quarter and nine months ended September 30, 2017 is as follows (shares in thousands): Quarter Ended Nine Months Ended September 30, 2017 September 30, 2017 Shares Weighted- Average Grant Date Fair Value Shares Weighted- Average Grant Date Fair Value Unvested awards, beginning 1,391 $ 34.92 1,394 $ 31.26 Awards granted 67 37.96 542 39.30 Awards forfeited/cancelled (16 ) 32.29 (36 ) 32.99 Awards vested (231 ) 28.51 (689 ) 28.58 Unvested awards, ending 1,211 $ 36.34 1,211 $ 36.34 Included in the awards granted during the nine months ended September 30, 2017 are performance-based awards for 0.1 million restricted common stock shares issued to members of executive management and certain key employees, which vest in equal installments over three years upon meeting either pre-established financial performance objectives or pre-established total shareholder return objectives. The performance-based awards become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment. All other restricted common stock shares granted during the quarter and nine months ended September 30, 2017 are time-based awards, which vest annually over four years with no restrictions other than the passage of time. Certain shares of the restricted common stock become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment. We recorded stock-based compensation expense for the third quarters of 2017 and 2016 of $5.0 million and $5.2 million, respectively, and for the nine months ended September 30, 2017 and 2016 of $16.7 million and $17.3 million, respectively.

Summary of Significant Accoun16

Summary of Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2017
Use of Estimates in Preparation of Financial Statements	Use of Estimates in Preparation of Financial Statements. The preparation of the accompanying Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from those estimates.
Cash and Cash Equivalents	Cash and Cash Equivalents. We consider all highly liquid investments with original maturities of three months or less at the date of the purchase to be cash equivalents. As of September 30, 2017 and December 31, 2016, our cash equivalents consist primarily of institutional money market funds, commercial paper, and time deposits held at major banks. As of September 30, 2017 and December 31, 2016, we had $2.8 million and $4.3 million, respectively, of restricted cash that serves to collateralize outstanding letters of credit. This restricted cash is included in cash and cash equivalents in our Condensed Consolidated Balance Sheets (“Balance Sheets” or “Balance Sheet”).
Short-term Investments and Other Financial Instruments	Short-term Investments and Other Financial Instruments . Our financial instruments as of September 30, 2017 and December 31, 2016 include cash and cash equivalents, short-term investments, accounts receivable, accounts payable, and debt. Because of their short maturities, the carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate their fair value. Our short-term investments and certain of our cash equivalents are considered “available-for-sale” and are reported at fair value in our Balance Sheets, with unrealized gains and losses, net of the related income tax effect, excluded from earnings and reported in a separate component of stockholders’ equity. Realized and unrealized gains and losses were not material in any period presented. Primarily all short-term investments held by us as of September 30, 2017 and December 31, 2016 have contractual maturities of less than two years from the time of acquisition. Our short-term investments as of September 30, 2017 and December 31, 2016 consisted almost entirely of fixed income securities. Proceeds from the sale/maturity of short-term investments for the nine months ended September 30, 2017 and 2016 were $150.8 million and $107.8 million, respectively. The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands): September 30, 2017 December 31, 2016 Level 1 Level 2 Total Level 1 Level 2 Total Assets: Cash equivalents: Money market funds $ 3,790 $ — $ 3,790 $ 6,531 $ — $ 6,531 Commercial paper — 18,138 18,138 — 24,826 24,826 Short-term investments: Corporate debt securities — 92,749 92,749 — 109,140 109,140 U.S. government agency bonds — 8,905 8,905 — 26,513 26,513 Asset-backed securities — 14,142 14,142 — 14,494 14,494 Total $ 3,790 $ 133,934 $ 137,724 $ 6,531 $ 174,973 $ 181,504 Valuation inputs used to measure the fair values of our money market funds and corporate equity securities were derived from quoted market prices. The fair values of all other financial instruments are based upon pricing provided by third-party pricing services. These prices were derived from observable market inputs. We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period. The following table indicates the carrying value (par value for convertible debt) and estimated fair value of our debt as of the indicated periods (in thousands): September 30, 2017 December 31, 2016 Carrying Fair Carrying Fair Value Value Value Value Credit agreement (carrying value including current maturities) $ 123,750 $ 123,750 $ 135,000 $ 135,000 2010 Convertible debt (par value) — — 34,722 74,795 2016 Convertible debt (par value) 230,000 247,538 230,000 258,175 The fair value for our credit agreement was estimated using a discounted cash flow methodology, while the fair value for our convertible debt was estimated based upon quoted market prices or recent sales activity, both of which are considered Level 2 inputs. See Note 4 for additional discussion regarding our convertible debt.
Accounting Pronouncements Adopted
Accounting Pronouncements	Accounting Pronouncements Adopted. In March 2016, the FASB issued ASU 2016-09, (Topic 718). This ASU simplifies several aspects of the accounting for share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows. This ASU is effective for fiscal years beginning after December 15, 2016, with early adoption permitted. The methods of adoption for this ASU vary by amendment. We adopted this ASU in the first quarter of 2017, prospectively applying the guidance related to the recognition of excess tax benefits and tax deficiencies in the income statement and the presentation of excess tax benefits on the statement of cash flows. See Note 6 for further discussion of the impact of adopting this ASU.
Accounting Pronouncements Issued But Not Yet Effective
Accounting Pronouncements	Accounting Pronouncement Issued But Not Yet Effective. The FASB has issued ASU 2014-09, (Topic 606). In August 2015, the FASB issued ASU 2015-14 which deferred the effective date of ASU 2014-09 for one year. In December 2016, the FASB issued ASU 2016-20 Collectively, this ASU is a single comprehensive model which supersedes nearly all existing revenue recognition guidance under U.S. GAAP. Under the new guidance, revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services. The ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. The accounting guidance is effective for annual and interim reporting periods in fiscal years beginning after December 15, 2017. Early adoption is permitted. An entity may choose to adopt this ASU either retrospectively or through a cumulative effect adjustment as of the start of the first period for which it applies the standard. We are currently evaluating the impact this ASU will have to our accounting policies, business processes and potential differences in the timing and/or method of revenue recognition for our customer contracts. In conjunction with this evaluation, we are updating our policies to align with the new accounting guidance as well as evaluating our significant customer contracts to determine if the guidance will materially impact our existing portfolio of customer contracts. In addition, we will review new contracts entered into up until the adoption of the ASU. Based upon our initial evaluations, the adoption of this guidance is not expected to have a material impact on our Financial Statements. We currently intend to adopt the ASU in the first quarter of 2018, utilizing the cumulative effect approach. In February 2016, the FASB issued ASU 2016-02, Leases In October 2016, the FASB issued ASU 2016-16, Income Taxes (Topic 740) Intra-Entity Transfers of Assets Other Than Inventory

Summary of Significant Accoun17

Summary of Significant Accounting Policies (Tables)	9 Months Ended
	Sep. 30, 2017
Accounting Policies [Abstract]
Fair Value Measurements	The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands): September 30, 2017 December 31, 2016 Level 1 Level 2 Total Level 1 Level 2 Total Assets: Cash equivalents: Money market funds $ 3,790 $ — $ 3,790 $ 6,531 $ — $ 6,531 Commercial paper — 18,138 18,138 — 24,826 24,826 Short-term investments: Corporate debt securities — 92,749 92,749 — 109,140 109,140 U.S. government agency bonds — 8,905 8,905 — 26,513 26,513 Asset-backed securities — 14,142 14,142 — 14,494 14,494 Total $ 3,790 $ 133,934 $ 137,724 $ 6,531 $ 174,973 $ 181,504
Carrying Value (Par Value for Convertible Debt) and Estimated Fair Value of Debt	We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period. The following table indicates the carrying value (par value for convertible debt) and estimated fair value of our debt as of the indicated periods (in thousands): September 30, 2017 December 31, 2016 Carrying Fair Carrying Fair Value Value Value Value Credit agreement (carrying value including current maturities) $ 123,750 $ 123,750 $ 135,000 $ 135,000 2010 Convertible debt (par value) — — 34,722 74,795 2016 Convertible debt (par value) 230,000 247,538 230,000 258,175

Long-Lived Assets (Tables)

Long-Lived Assets (Tables)	9 Months Ended
	Sep. 30, 2017
Goodwill And Intangible Assets Disclosure [Abstract]
Summary of Changes In Carrying Amount of Goodwill	Goodwill. The changes in the carrying amount of goodwill for the nine months ended September 30, 2017, were as follows (in thousands): January 1, 2017 balance $ 201,094 Adjustments related to prior acquisitions (45 ) Effects of changes in foreign currency exchange rates 8,974 September 30, 2017 balance $ 210,023
Summary of Carrying Value of Assets	Other Intangible Assets. Our intangible assets subject to ongoing amortization consist primarily of client contracts and software. As of September 30, 2017 and December 31, 2016, the carrying values of these assets were as follows (in thousands): September 30, 2017 December 31, 2016 Gross Gross Carrying Accumulated Net Carrying Accumulated Net Amount Amortization Amount Amount Amortization Amount Client contracts $ 130,668 $ (93,871 ) $ 36,797 $ 137,398 $ (96,723 ) $ 40,675 Software 133,553 (106,539 ) 27,014 129,743 (99,316 ) 30,427 Total $ 264,221 $ (200,410 ) $ 63,811 $ 267,141 $ (196,039 ) $ 71,102

Debt (Tables)

Debt (Tables)	9 Months Ended
	Sep. 30, 2017
Debt Disclosure [Abstract]
Long-Term Debt	Our long-term debt, as of September 30, 2017 September 30, December 31, 2017 2016 Credit Agreement: Term loan, due February 2020, interest at adjusted LIBOR plus 1.75% (combined rate of 3 $ 123,750 $ 135,000 Less - deferred financing costs (2,572 ) (3,489 ) Term loan, net of unamortized discounts 121,178 131,511 $200 million revolving loan facility, due February 2020, interest at adjusted LIBOR plus applicable margin — — Convertible Notes: 2016 Convertible Notes – Senior convertible notes; due March 15, 2036; cash interest at 4.25% 230,000 230,000 Less – unamortized original issue discount (12,130 ) (14,005 ) Less – deferred financing costs (4,760 ) (5,513 ) 2016 Convertible Notes, net of unamortized discounts 213,110 210,482 2010 Convertible Notes – Senior subordinated convertible notes; due March 1, 2017; cash interest at 3.0% — 34,722 Less – unamortized original issue discount — (272 ) Less – deferred financing costs — (24 ) 2010 Convertible Notes, net of unamortized discounts — 34,426 Total debt, net of unamortized discounts 334,288 376,419 Current portion of long-term debt, net of unamortized discounts (20,625 ) (49,426 ) Long-term debt, net of unamortized discounts $ 313,663 $ 326,993

Restructuring and Reorganizat20

Restructuring and Reorganization Charges (Tables)	9 Months Ended
	Sep. 30, 2017
Restructuring And Related Activities [Abstract]
Schedule of Activity in Business Restructuring and Reorganization Reserves	The activity in the business restructuring and reorganization reserves during the nine months ended September 30, 2017 was as follows: Termination Facilities Disposition of Business Benefits Abandonment Operations Other Total January 1, 2017 balance $ 2,414 $ 1,332 $ — $ — $ 3,746 Charged to expense during period 2,084 897 1,904 (288 ) 4,597 Cash payments (3,100 ) (652 ) — — (3,752 ) Adjustment for asset impairment — (231 ) (1,904 ) — (2,135 ) Other (466 ) (141 ) — 288 (319 ) September 30, 2017 balance $ 932 $ 1,205 $ - $ - $ 2,137

Income Taxes (Tables)

Income Taxes (Tables)	9 Months Ended
	Sep. 30, 2017
Income Tax Disclosure [Abstract]
Effective Income Tax Rates	The effective income tax rates for the third quarters and nine months ended September 30, 2017 and 2016 were as follows: Quarter Ended Nine Months Ended September 30, September 30, 2017 2016 2017 2016 38 % 41 % 30 % 38 %

Earnings Per Common Share (Tabl

Earnings Per Common Share (Tables)	9 Months Ended
	Sep. 30, 2017
Earnings Per Share [Abstract]
Reconciliation of the Basic and Diluted EPS Denominators	The reconciliation of the basic and diluted EPS denominators related to the common shares is included in the following table (in thousands): Quarter Ended Nine Months Ended September 30, September 30, 2017 2016 2017 2016 Basic weighted-average common shares 32,561 31,063 32,383 30,922 Dilutive effect of restricted common stock 340 525 442 620 Dilutive effect of 2010 Convertible Notes - 706 - 1,171 Dilutive effect of Stock Warrants - 345 - 328 Diluted weighted-average common shares 32,901 32,639 32,825 33,041

Stockholders' Equity and Equi23

Stockholders' Equity and Equity Compensation Plans (Tables)	9 Months Ended
	Sep. 30, 2017
Stockholders Equity Note [Abstract]
Summary of Unvested Restricted Common Stock Activity	Stock-Based Awards. A summary of our unvested restricted common stock activity during the quarter and nine months ended September 30, 2017 is as follows (shares in thousands): Quarter Ended Nine Months Ended September 30, 2017 September 30, 2017 Shares Weighted- Average Grant Date Fair Value Shares Weighted- Average Grant Date Fair Value Unvested awards, beginning 1,391 $ 34.92 1,394 $ 31.26 Awards granted 67 37.96 542 39.30 Awards forfeited/cancelled (16 ) 32.29 (36 ) 32.99 Awards vested (231 ) 28.51 (689 ) 28.58 Unvested awards, ending 1,211 $ 36.34 1,211 $ 36.34

Summary of Significant Accoun24

Summary of Significant Accounting Policies (Details Textual) - USD ($) $ in Thousands	9 Months Ended		12 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Dec. 31, 2016
Summary Of Significant Accounting Policies [Line Items]
Restricted cash	$ 2,800		$ 4,300
Proceeds from sale/maturity of short-term investments	$ 150,768	$ 107,816
Maximum
Summary Of Significant Accounting Policies [Line Items]
Short-term investment contractual maturities	2 years		2 years

Summary of Significant Accoun25

Summary of Significant Accounting Policies - Fair Value Measurements (Details) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Assets:
Assets fair value	$ 137,724	$ 181,504
Cash equivalents | Money Market Funds
Assets:
Assets fair value	3,790	6,531
Cash equivalents | Commercial Paper
Assets:
Assets fair value	18,138	24,826
Short-term Investments | Corporate Debt Securities
Assets:
Assets fair value	92,749	109,140
Short-term Investments | U.S. Government Agency Bonds
Assets:
Assets fair value	8,905	26,513
Short-term Investments | Asset-backed securities
Assets:
Assets fair value	14,142	14,494
Level 1
Assets:
Assets fair value	3,790	6,531
Level 1 | Cash equivalents | Money Market Funds
Assets:
Assets fair value	3,790	6,531
Level 2
Assets:
Assets fair value	133,934	174,973
Level 2 | Cash equivalents | Commercial Paper
Assets:
Assets fair value	18,138	24,826
Level 2 | Short-term Investments | Corporate Debt Securities
Assets:
Assets fair value	92,749	109,140
Level 2 | Short-term Investments | U.S. Government Agency Bonds
Assets:
Assets fair value	8,905	26,513
Level 2 | Short-term Investments | Asset-backed securities
Assets:
Assets fair value	$ 14,142	$ 14,494

Summary of Significant Accoun26

Summary of Significant Accounting Policies - Carrying Value (Par Value for Convertible Debt) and Estimated Fair Value of Debt (Details 1) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Credit Agreement | Term Loan
Carrying value (par value for convertible debt) and estimated fair value of debt
Carrying Value	$ 123,750	$ 135,000
Fair Value	123,750	135,000
Senior Subordinated Convertible Notes 2010
Carrying value (par value for convertible debt) and estimated fair value of debt
Carrying Value		34,722
Fair Value		74,795
Senior Convertible Notes 2016
Carrying value (par value for convertible debt) and estimated fair value of debt
Carrying Value	230,000	230,000
Fair Value	$ 247,538	$ 258,175

Long-Lived Assets - Summary of

Long-Lived Assets - Summary of Changes In Carrying Amount of Goodwill (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2017USD ($)
Goodwill RollForward
Beginning balance	$ 201,094
Adjustments related to prior acquisitions	(45)
Effects of changes in foreign currency exchange rates	8,974
Ending balance	$ 210,023

Long-Lived Assets - Summary o28

Long-Lived Assets - Summary of Carrying Value of Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 264,221	$ 267,141
Accumulated Amortization	(200,410)	(196,039)
Net Amount	63,811	71,102
Client contracts
Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	130,668	137,398
Accumulated Amortization	(93,871)	(96,723)
Net Amount	36,797	40,675
Software
Finite Lived Intangible Assets [Line Items]
Gross Carrying Amount	133,553	129,743
Accumulated Amortization	(106,539)	(99,316)
Net Amount	$ 27,014	$ 30,427

Long-Lived Assets (Details Text

Long-Lived Assets (Details Textual) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Goodwill And Intangible Assets Disclosure [Abstract]
Total amortization expense	$ 6.7	$ 6.3	$ 20	$ 18.2
Estimated total amortization expense 2017	27		27
Estimated total amortization expense 2018	23.2		23.2
Estimated total amortization expense 2019	16.1		16.1
Estimated total amortization expense 2020	8.3		8.3
Estimated total amortization expense 2021	$ 3.8		$ 3.8

Debt - Long-Term Debt (Details)

Debt - Long-Term Debt (Details) - USD ($) $ in Thousands	Sep. 30, 2017	Dec. 31, 2016
Debt Instrument [Line Items]
Less – unamortized original issue discount	$ (19,462)	$ (23,007)
Less – unamortized original issue discount	0	(296)
Total debt, net of unamortized discounts	334,288	376,419
Current portion of long-term debt, net of unamortized discounts	(20,625)	(49,426)
Long-term debt, net of unamortized discounts	313,663	326,993
Credit Agreement | 2015 Term Loan
Debt Instrument [Line Items]
Total long-term debt, gross	123,750	135,000
Less - deferred financing costs	(2,572)	(3,489)
Total debt, net of unamortized discounts	121,178	131,511
Senior Convertible Notes 2016
Debt Instrument [Line Items]
Total long-term debt, gross	230,000	230,000
Less – unamortized original issue discount	(12,130)	(14,005)
Less - deferred financing costs	(4,760)	(5,513)
Total debt, net of unamortized discounts	$ 213,110	210,482
Senior Subordinated Convertible Notes 2010
Debt Instrument [Line Items]
Total long-term debt, gross		34,722
Less – unamortized original issue discount		(272)
Less - deferred financing costs		(24)
Total debt, net of unamortized discounts		$ 34,426

Debt - Long-Term Debt (Parenthe

Debt - Long-Term Debt (Parenthetical) (Details)	9 Months Ended
	Sep. 30, 2017USD ($)
Credit Agreement | 2015 Term Loan
Debt Instrument [Line Items]
Basis spread on term loan	1.75%
Term loan combined interest rate	3.08%
Maturity period	Feb. 29, 2020
Credit Agreement | Revolving Loan
Debt Instrument [Line Items]
Amount available under credit facility	$ 200,000,000
Maturity period	Feb. 29, 2020
Senior Subordinated Convertible Notes 2010
Debt Instrument [Line Items]
Maturity period	Mar. 1, 2017
Interest rate on senior subordinated convertible notes	3.00%
Senior Convertible Notes 2016
Debt Instrument [Line Items]
Maturity period	Mar. 15, 2036
Interest rate on senior subordinated convertible notes	4.25%

Debt - Credit Agreement (Detail

Debt - Credit Agreement (Details Textual) - USD ($)	9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Dec. 31, 2016
Debt Instrument [Line Items]
Principal repayments	$ 11,250,000	$ 5,625,000
Carrying value of debt	$ 334,288,000		$ 376,419,000
2015 Credit Agreement | Revolving Loan
Debt Instrument [Line Items]
Line of credit facility, unused capacity, commitment fee percentage	0.25%
Credit facility, outstanding barrowings	$ 0
Credit facility, current borrowing capacity	200,000,000
Credit Agreement	$ 200,000,000
Credit facility term	5 years
2015 Credit Agreement | Term Loan
Debt Instrument [Line Items]
Principal repayments	$ 11,300,000
Term loan combined interest rate	3.08%
Basis spread on term loan	1.75%
Carrying value of debt	$ 150,000,000
Term loan period	5 years

Debt - 2016 Convertible Notes (

Debt - 2016 Convertible Notes (Details Textual) - Senior Convertible Notes 2016 $ / shares in Units, $ in Thousands	3 Months Ended	9 Months Ended
	Mar. 31, 2017USD ($)$ / shares	Sep. 30, 2017USD ($)Tradingday$ / shares
Debt Instrument [Line Items]
Percentage of par value of convertible notes to be settled in cash		100.00%
Conversion rate of common stock	17.4753	17.4809
Convertible Notes, conversion of Par Value Convertible Notes to common stock | $	$ 1	$ 1
Initial conversion price | $ / shares	$ 57.22	$ 57.21
Rate of conversion price		130.00%
Debt instrument, convertible, threshold consecutive trading days		20
Debt instrument, convertible, threshold trading days		30

Debt - 2010 Convertible Notes (

Debt - 2010 Convertible Notes (Details Textual) - USD ($) $ in Thousands	1 Months Ended	9 Months Ended
	Mar. 31, 2017	Sep. 30, 2017
Debt Instrument [Line Items]
Convertible notes cash paid		$ 34,771
Senior Subordinated Convertible Notes 2010
Debt Instrument [Line Items]
Convertible notes cash paid	$ 34,800
Settlement of conversion obligation by common shares delivered from treasury stock	694,240
Settlement of conversion obligation in excess of par value	$ 28,800

Restructuring and Reorganizat35

Restructuring and Reorganization Charges (Details Textual) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017USD ($)	Sep. 30, 2016USD ($)	Sep. 30, 2017USD ($)Employees	Sep. 30, 2016USD ($)
Restructuring Cost And Reserve [Line Items]
Restructuring and reorganization charges	$ 1,618	$ (185)	$ 4,597	$ (601)
Reduced workforce | Employees			20
Termination Benefits
Restructuring Cost And Reserve [Line Items]
Restructuring and reorganization charges			$ 2,084
Disposition of Business Operations
Restructuring Cost And Reserve [Line Items]
Restructuring and reorganization charges			$ 1,904

Restructuring and Reorganizat36

Restructuring and Reorganization Charges - Schedule of Activity in Business Restructuring and Reorganization Reserves (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Activity in the business restructuring reserves related to continuing operations
Beginning Balance			$ 3,746
Charged to expense during period	$ 1,618	$ (185)	4,597	$ (601)
Cash payments			(3,752)
Adjustment for asset impairment			(2,135)
Other			(319)
Ending Balance	2,137		2,137
Termination Benefits
Activity in the business restructuring reserves related to continuing operations
Beginning Balance			2,414
Charged to expense during period			2,084
Cash payments			(3,100)
Other			(466)
Ending Balance	932		932
Facilities Abandonment
Activity in the business restructuring reserves related to continuing operations
Beginning Balance			1,332
Charged to expense during period			897
Cash payments			(652)
Adjustment for asset impairment			(231)
Other			(141)
Ending Balance	$ 1,205		1,205
Disposition of Business Operations
Activity in the business restructuring reserves related to continuing operations
Charged to expense during period			1,904
Adjustment for asset impairment			(1,904)
Other
Activity in the business restructuring reserves related to continuing operations
Charged to expense during period			(288)
Other			$ 288

Income Taxes - Effective Income

Income Taxes - Effective Income Tax Rates (Details)	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Effective Income Tax Rate Continuing Operations Tax Rate Reconciliation [Abstract]
Effective income tax rates	38.00%	41.00%	30.00%	38.00%

Income Taxes (Details Textual)

Income Taxes (Details Textual) - USD ($) $ in Thousands, shares in Millions	1 Months Ended	3 Months Ended			9 Months Ended		12 Months Ended
	Jan. 31, 2017	Sep. 30, 2017	Mar. 31, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016	Dec. 31, 2017
Income Taxes [Line Items]
Income tax (expense) benefit		$ (8,806)		$ (12,265)	$ (19,641)	$ (30,303)
Effective income tax rate		38.00%		41.00%	30.00%	38.00%
Warrant Exercise
Income Taxes [Line Items]
Income tax (expense) benefit			$ 5,000
Scenario, Forecast
Income Taxes [Line Items]
Effective income tax rate							33.00%
ASU 2016-09
Income Taxes [Line Items]
Income tax (expense) benefit		$ 1,000			$ 2,000
ASU 2016-09 | Scenario, Forecast
Income Taxes [Line Items]
Income tax (expense) benefit							$ 2,000
Comcast Corporation
Income Taxes [Line Items]
Stock warrants exercised	1.4

Commitments, Guarantees and C39

Commitments, Guarantees and Contingencies (Details Textual)	9 Months Ended
	Sep. 30, 2017
Commitments And Contingencies Disclosure [Abstract]
Warranty Period	90 days

Earnings Per Common Share - Rec

Earnings Per Common Share - Reconciliation of the Basic and Diluted EPS Denominators (Details) - shares shares in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016
Reconciliation of the basic and diluted EPS denominators
Basic weighted-average common shares	32,561	31,063	32,383	30,922
Dilutive effect of restricted common stock	340	525	442	620
Dilutive effect of 2010 Convertible Notes		706		1,171
Dilutive effect of Stock Warrants		345		328
Diluted weighted-average common shares	32,901	32,639	32,825	33,041

Earnings Per Common Share (Deta

Earnings Per Common Share (Details Textual)	Sep. 30, 2017$ / shares
Common stock Warrants
Earnings Per Common Share [Line Items]
Common stock warrants issued, per warrant	$ 26.68

Stockholders' Equity and Equi42

Stockholders' Equity and Equity Compensation Plans (Details Textual) - USD ($) $ / shares in Units, $ in Thousands	1 Months Ended		3 Months Ended		9 Months Ended		12 Months Ended
	Mar. 31, 2017	Jan. 31, 2017	Sep. 30, 2017	Sep. 30, 2016	Sep. 30, 2017	Sep. 30, 2016	Dec. 31, 2016	Dec. 31, 2014
Stockholders Equity And Equity Compensation Plans [Line Items]
Remaining number of shares available for repurchase			6,400,000		6,400,000
Repurchase of common stock for employee tax withholdings, shares					200,000	300,000
Repurchase of common stock for tax withholdings, value					$ 9,400	$ 13,000
Cash dividends declared per common share			$ 0.1975	$ 0.185
Cash dividend			$ 6,700	$ 6,000	$ 20,000	18,000
Stock warrants term								10 years
Stock warrants, exercise price								$ 26.68
Number of stock warrants vested							1,400,000
Stock warrants issued			1,500,000		1,500,000
Remaining number of stock warrants vested					0
Carrying amount of common stock warrants							$ 16,007
Stock-based compensation expense			$ 5,000	$ 5,200	$ 16,659	$ 17,273
Performance Shares
Stockholders Equity And Equity Compensation Plans [Line Items]
Performance based awards granted to executive management and certain key employees shares					100,000
Vesting period					3 years
Restricted common stock
Stockholders Equity And Equity Compensation Plans [Line Items]
Vesting period			4 years		4 years
Senior Subordinated Convertible Notes 2010
Stockholders Equity And Equity Compensation Plans [Line Items]
Common shares from treasury stock delivered to settle conversion obligation in excess of par value	694,240
Carrying value of shares of treasury stock delivered	$ 16,500
Carrying value of treasury stock delivered, per share	$ 23.71
Conversion obligation in excess of par value	$ 28,800
Common stock Warrants
Stockholders Equity And Equity Compensation Plans [Line Items]
Stock warrants exercised		1,400,000
Common shares from treasury stock delivered to settle conversion obligation in excess of par value		649,221
Fair value of shares of treasury stock delivered		$ 31,500
Carrying value of shares of treasury stock delivered		$ 15,400
Carrying value of treasury stock delivered, per share		$ 23.66
Carrying amount of common stock warrants		$ 16,000
Comcast Corporation
Stockholders Equity And Equity Compensation Plans [Line Items]
Issuance of stock warrants								2,900,000
Stock warrants exercised		1,400,000
Comcast Corporation | Common stock Warrants
Stockholders Equity And Equity Compensation Plans [Line Items]
Client contract incentive related to stock warrants					$ 16,000
Amortization expense of client contract incentive related to stock warrants					$ 7,800
SEC Rule 10b5-1 Plan
Stockholders Equity And Equity Compensation Plans [Line Items]
Repurchase of common stock, shares					400,000	300,000
Total amount paid					$ 15,600	$ 9,500
Weighted-average price per share					$ 40.54	$ 36.07

Stockholders' Equity and Equi43

Stockholders' Equity and Equity Compensation Plans - Summary of Unvested Restricted Common Stock Activity (Details) - Restricted common stock - $ / shares shares in Thousands	3 Months Ended	9 Months Ended
	Sep. 30, 2017	Sep. 30, 2017
Shares
Shares, Unvested awards, beginning balance	1,391	1,394
Shares, Awards granted	67	542
Shares, Awards forfeited/cancelled	(16)	(36)
Shares, Awards vested	(231)	(689)
Shares, Unvested awards, ending balance	1,211	1,211
Weighted-Average Grant Date Fair Value
Weighted-Average Grant Date Fair Value, Unvested awards, beginning balance	$ 34.92	$ 31.26
Weighted-Average Grant Date Fair Value, Awards granted	37.96	39.30
Weighted-Average Grant Date Fair Value, Awards forfeited/cancelled	32.29	32.99
Weighted-Average Grant Date Fair Value, Awards vested	28.51	28.58
Weighted-Average Grant Date Fair Value, Unvested awards, ending balance	$ 36.34	$ 36.34