E Trade Financial (ETFC) 8-K E*TRADE Financial Corporation Announces Second Quarter 2014 Results

Exhibit 99.1

E*TRADE Financial Corporation Announces Second Quarter 2014 Results

NEW YORK--(BUSINESS WIRE)--July 23, 2014--E*TRADE Financial Corporation (NASDAQ: ETFC):

Second Quarter Results

• Net income of $69 million, or $0.24 per share
• Total net revenue of $438 million
• Total operating expenses of $284 million
• Provision for loan losses of $12 million
• Corporate cash of $570 million⁽¹⁾, including a dividend from the bank of $75 million
• Daily Average Revenue Trades (DARTs) of 155,000
• End of period margin receivables of $7.3 billion
• Net new brokerage accounts of 33,000; annualized attrition rate of 8.6 percent
• Net new brokerage assets of $1.0 billion; end of period customer assets of $281 billion

E*TRADE Financial Corporation (NASDAQ:ETFC) today announced results for its second quarter ended June 30, 2014, reporting net income of $69 million, or $0.24 per share. This compares with net income of $97 million, or $0.33 per share in the prior quarter, and a net loss of $54 million, or $0.19 loss per share in the second quarter of 2013. Total net revenue of $438 million decreased from $475 million in the prior quarter, and $440 million in the second quarter of 2013.

“We had a successful second quarter, characterized by continued growth in the brokerage business, even as trading activity moderated industrywide,” said Paul Idzik, Chief Executive Officer. “Through the first half of the year we have already surpassed the previous year’s total for net new brokerage accounts, margin loan balances remained near record highs, and total customer assets have again reached all-time highs. We also continued strengthening the franchise through the closing of our TDR sale and the receipt of our fourth consecutive quarterly dividend from our bank to our parent, while completing our first-ever round of Dodd-Frank Act Stress Tests.”

E*TRADE reported DARTs of 155,000 during the quarter, a decrease of 22 percent from the prior quarter and an increase of four percent versus the same quarter a year ago.

The Company ended the quarter with 3.1 million brokerage accounts, an increase of 33,000 from the prior quarter. This compared with 72,000 net new brokerage accounts in the prior quarter and 30,000 in the second quarter of 2013. Brokerage account attrition for the quarter was 8.6 percent annualized.

The Company ended the quarter with $281 billion in total customer assets, compared with $269 billion at the end of the prior quarter and $220 billion from the year-ago period.

During the quarter, customers added $1.0 billion in net new brokerage assets, representing an annualized growth rate of 1.8 percent. Brokerage related cash decreased by $0.1 billion to $40.0 billion during the period. Customers were net buyers of approximately $0.4 billion of securities. Margin receivables averaged $7.3 billion in the quarter, up six percent over last quarter and up 28 percent year over year, ending the quarter at $7.3 billion.

Corporate cash ended the quarter at $570 million⁽¹⁾, an increase of $45 million from the prior quarter, driven primarily by a $75 million dividend distributed from the Company’s bank subsidiary to its parent during the quarter.

Net operating interest income for the second quarter was $270 million, up from $266 million in the prior quarter and $243 million a year ago. Second quarter results reflected a net interest spread of 2.55 percent on average interest-earning assets of $41.4 billion, compared with 2.47 percent on $42.1 billion in the prior quarter. The sequential decrease in average interest-earning assets was driven primarily by customer net buying and the scheduled expiration of $600 million of wholesale borrowings during the quarter⁽²⁾.

Commissions, fees and service charges, and other revenue in the second quarter were $161 million, compared with $184 million in the prior quarter and $156 million in the second quarter of 2013. Average commission per trade for the quarter was $10.72, compared with $10.64 in the prior quarter, and $11.10 in the second quarter of 2013.

Total net revenue in the quarter also included $7 million of net gains on loans and securities, including gains related to the completion of the sale of modified loans. This compared with $15 million in the prior quarter, and $21 million in the second quarter of 2013.

Total operating expenses in the quarter of $284 million decreased $6 million sequentially and decreased $130 million from the year ago period, which included a goodwill impairment charge of $142 million.

The Company’s loan portfolio ended the quarter at $7.1 billion, contracting approximately $0.3 billion from the prior quarter. Second quarter provision for loan losses of $12 million was up from $4 million in the prior quarter, which included an $11 million benefit from a settlement with a third party mortgage originator.

Net charge-offs in the quarter were $14 million, compared with $54 million in the prior quarter which included $42 million related to the transfer of one- to four-family TDRs to held-for-sale at the end of the prior quarter, and an $11 million benefit related to a settlement with a third party mortgage originator. Excluding these items, net charge-offs were down $9 million compared to the previous quarter. The allowance for loan losses ended the quarter at $401 million, down $2 million from the previous quarter.

As of June 30, 2014, the Company reported bank and consolidated Tier 1 leverage ratios of 10.2 percent⁽³⁾ and 7.5 percent⁽⁴⁾, respectively, compared with 9.7 percent⁽³⁾ and 7.0 percent⁽⁴⁾ in the prior quarter.

Historical metrics and financials can be found on the E*TRADE Financial corporate website at about.etrade.com.

The Company will host a conference call to discuss the results beginning at 5:00 p.m. ET today. This conference call will be available to domestic participants by dialing 800-745-9830 while international participants should dial +1 212-271-4657. A live audio webcast and replay of this conference call will also be available at about.etrade.com.

About E*TRADE Financial

E*TRADE Financial and its subsidiaries provide financial services including online brokerage and related banking products and services to retail investors. Specific business segments include Trading and Investing and Balance Sheet Management. Securities products and services are offered by E*TRADE Securities LLC (Member FINRA/SIPC). Bank products and services are offered by E*TRADE Bank, a Federal savings bank, Member FDIC, or its subsidiaries and affiliates. More information is available at www.etrade.com. ETFC-E

Important Notices

E*TRADE Financial, E*TRADE and the E*TRADE logo are trademarks or registered trademarks of E*TRADE Financial Corporation.

Forward-Looking Statements

The statements contained in this news release that are forward looking, including statements regarding continued growth in our brokerage business, the effects of trends in trading activity and our efforts to continue to strengthen our franchise are “forward-looking statements” within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, and are subject to a number of uncertainties and risks. Actual results may differ materially from those indicated in the forward-looking statements. The uncertainties and risks include, but are not limited to, macro trends of the economy in general and the residential real estate market, instability in the consumer credit markets and credit trends, increased mortgage loan delinquency and default rates, portfolio growth, portfolio seasoning and resolution through collections, sales or charge-offs, the uncertainty surrounding the foreclosure process, and the potential negative regulatory consequences resulting from the implementation of financial regulatory reform as well as from actions by or more restrictive policies or interpretations of the Federal Reserve and the Office of the Comptroller of the Currency or other regulators. Further information about these risks and uncertainties can be found in the annual, quarterly, and current reports on Form 10-K, Form 10-Q, and Form 8-K previously filed by E*TRADE Financial Corporation with the Securities and Exchange Commission (including information in these reports under the caption “Risk Factors”). Any forward-looking statement included in this release speaks only as of the date of this communication; the Company disclaims any obligation to update any information.

© 2014 E*TRADE Financial Corporation. All rights reserved.

Financial Statements

E*TRADE FINANCIAL CORPORATION AND SUBSIDIARIES
Consolidated Statement of Income (Loss)
(In millions, except share data and per share amounts)
(Unaudited)
	Three Months Ended						Six Months Ended
	June 30,						June 30,
	2014			2013			2014			2013
Revenue:
Operating interest income	$	322		$	302		$	644		$	602
Operating interest expense		(52	)		(59	)		(108	)		(118	)
Net operating interest income		270			243			536			484
Commissions		105			106			233			207
Fees and service charges		46			41			93			73
Principal transactions		-			21			10			43
Gains on loans and securities, net		7			21			22			37
Net impairment		-			(1	)		-			(2	)
Other revenues		10			9			19			18
Total non-interest income		168			197			377			376
Total net revenue		438			440			913			860
Provision for loan losses		12			46			16			89
Operating expense:
Compensation and benefits		99			86			197			182
Advertising and market development		33			23			67			60
Clearing and servicing		23			31			51			63
FDIC insurance premiums		19			25			43			54
Professional services		28			19			52			36
Occupancy and equipment		19			18			37			36
Communications		18			19			36			37
Depreciation and amortization		20			23			41			46
Amortization of other intangibles		6			6			11			12
Impairment of goodwill		-			142			-			142
Facility restructuring and other exit activities		1			10			4			17
Other operating expenses		18			12			35			24
Total operating expense		284			414			574			709
Income (loss) before other income (expense) and income tax expense		142			(20	)		323			62
Other income (expense):
Corporate interest expense		(29	)		(28	)		(57	)		(57	)
Losses on early extinguishment of debt		-			-			(12	)		-
Equity in income (loss) of investments and other		(1	)		1			2			5
Total other income (expense)		(30	)		(27	)		(67	)		(52	)
Income (loss) before income tax expense		112			(47	)		256			10
Income tax expense		43			7			90			29
Net income (loss)	$	69		$	(54	)	$	166		$	(19	)
Basic earnings (loss) per share	$	0.24		$	(0.19	)	$	0.57		$	(0.07	)
Diluted earnings (loss) per share	$	0.24		$	(0.19	)	$	0.56		$	(0.07	)
Shares used in computation of per share data:
Basic (in thousands)		288,705			286,903			288,380			286,765
Diluted (in thousands)		293,826			286,903			293,813			286,765

E*TRADE FINANCIAL CORPORATION AND SUBSIDIARIES
Consolidated Statement of Income (Loss)
(In millions, except share data and per share amounts)
(Unaudited)
	Three Months Ended
	June 30,			March 31,			June 30,
	2014			2014			2013
Revenue:
Operating interest income	$	322		$	322		$	302
Operating interest expense		(52	)		(56	)		(59	)
Net operating interest income		270			266			243
Commissions		105			128			106
Fees and service charges		46			47			41
Principal transactions		-			10			21
Gains on loans and securities, net		7			15			21
Net impairment		-			-			(1	)
Other revenues		10			9			9
Total non-interest income		168			209			197
Total net revenue		438			475			440
Provision for loan losses		12			4			46
Operating expense:
Compensation and benefits		99			98			86
Advertising and market development		33			34			23
Clearing and servicing		23			28			31
FDIC insurance premiums		19			24			25
Professional services		28			24			19
Occupancy and equipment		19			18			18
Communications		18			18			19
Depreciation and amortization		20			21			23
Amortization of other intangibles		6			5			6
Impairment of goodwill		-			-			142
Facility restructuring and other exit activities		1			3			10
Other operating expenses		18			17			12
Total operating expense		284			290			414
Income (loss) before other income (expense) and income tax expense		142			181			(20	)
Other income (expense):
Corporate interest expense		(29	)		(28	)		(28	)
Losses on early extinguishment of debt		-			(12	)		-
Equity in income (loss) of investments and other		(1	)		3			1
Total other income (expense)		(30	)		(37	)		(27	)
Income (loss) before income tax expense		112			144			(47	)
Income tax expense		43			47			7
Net income (loss)	$	69		$	97		$	(54	)
Basic earnings (loss) per share	$	0.24		$	0.34		$	(0.19	)
Diluted earnings (loss) per share	$	0.24		$	0.33		$	(0.19	)
Shares used in computation of per share data:
Basic (in thousands)		288,705			288,051			286,903
Diluted (in thousands)		293,826			293,819			286,903

E*TRADE FINANCIAL CORPORATION AND SUBSIDIARIES
Consolidated Balance Sheet
(In millions, except share data)
(Unaudited)
	June 30,			March 31,			December 31,
	2014			2014			2013
ASSETS
Cash and equivalents	$	1,807		$	1,585		$	1,838
Cash required to be segregated under federal or other regulations		1,215			981			1,066
Available-for-sale securities		12,837			12,766			13,592
Held-to-maturity securities		11,356			11,248			10,181
Margin receivables		7,340			7,346			6,353
Loans held-for-sale		-			795			-
Loans receivable, net		6,656			6,982			8,123
Investment in FHLB stock		56			56			61
Property and equipment, net		227			224			237
Goodwill		1,792			1,792			1,792
Other intangibles, net		205			210			216
Other assets		2,257			2,453			2,821
Total assets	$	45,748		$	46,438		$	46,280
LIABILITIES AND SHAREHOLDERS' EQUITY
Liabilities:
Deposits	$	25,084		$	25,749		$	25,971
Securities sold under agreements to repurchase		3,742			4,345			4,543
Customer payables		6,626			6,260			6,310
FHLB advances and other borrowings		1,291			1,287			1,279
Corporate debt		1,770			1,769			1,768
Other liabilities		2,047			1,996			1,553
Total liabilities		40,560			41,406			41,424
Shareholders' equity:
Common stock, $0.01 par value, shares authorized: 400,000,000 at
June 30, 2014, March 31, 2014 and December 31, 2013, shares issued
and outstanding: 288,687,146 at June 30, 2014, 288,519,125 at
March 31, 2014 and 287,357,001 at December 31, 2013		3			3			3
Additional paid-in-capital		7,336			7,333			7,328
Accumulated deficit		(1,856	)		(1,925	)		(2,022	)
Accumulated other comprehensive loss		(295	)		(379	)		(453	)
Total shareholders' equity		5,188			5,032			4,856
Total liabilities and shareholders' equity	$	45,748		$	46,438		$	46,280

Segment Reporting

	Three Months Ended June 30, 2014
	Trading and Investing			Balance Sheet Management			Corporate/ Other			Eliminations(5)			Total
	(In millions)
Revenue:
Operating interest income	$	155		$	233		$	-		$	(66	)	$	322
Operating interest expense		(4	)		(114	)		-			66			(52	)
Net operating interest income		151			119			-			-			270
Commissions		105			-			-			-			105
Fees and service charges		45			1			-			-			46
Gains on loans and securities, net		-			7			-			-			7
Other revenues		8			2			-			-			10
Total non-interest income		158			10			-			-			168
Total net revenue		309			129			-			-			438
Provision for loan losses		-			12			-		-				12
Operating expense:
Compensation and benefits		69			3			27			-			99
Advertising and market development		33			-			-			-			33
Clearing and servicing		14			9			-			-			23
FDIC insurance premiums		-			19			-			-			19
Professional services		15			1			12			-			28
Occupancy and equipment		15			-			4			-			19
Communications		17			-			1			-			18
Depreciation and amortization		16			-			4			-			20
Amortization of other intangibles		6			-			-			-			6
Facility restructuring and other exit activities		-			-			1			-			1
Other operating expenses		11			4			3			-			18
Total operating expense		196			36			52			-			284
Segment income (loss) before other income (expense)		113			81			(52	)		-			142
Other income (expense):
Corporate interest expense		-			-			(29	)		-			(29	)
Equity in income of investments and other		-			-			(1	)		-			(1	)
Total other income (expense)		-			-			(30	)		-			(30	)
Segment income (loss)	$	113		$	81		$	(82	)	$	-		$	112

	Three Months Ended March 31, 2014
	Trading and Investing			Balance Sheet Management			Corporate/ Other			Eliminations(5)			Total
	(In millions)
Revenue:
Operating interest income		148		$	240		$	-		$	(66	)	$	322
Operating interest expense		(5	)		(117	)		-			66			(56	)
Net operating interest income		143			123			-			-			266
Commissions		128			-			-			-			128
Fees and service charges		47			-			-			-			47
Principal transactions		10			-			-			-			10
Gains on loans and securities, net		-			15			-			-			15
Other revenues		8			1			-			-			9
Total non-interest income		193			16			-			-			209
Total net revenue		336			139			-			-			475
Provision for loan losses		-			4			-			-			4
Operating expense:
Compensation and benefits		71			3			24			-			98
Advertising and market development		34			-			-			-			34
Clearing and servicing		18			10			-			-			28
FDIC insurance premiums		-			24			-			-			24
Professional services		12			-			12			-			24
Occupancy and equipment		15			-			3			-			18
Communications		17			1			-			-			18
Depreciation and amortization		16			-			5			-			21
Amortization of other intangibles		5			-			-			-			5
Facility restructuring and other exit activities		-			-			3			-			3
Other operating expenses		7			3			7			-			17
Total operating expense		195			41			54			-			290
Segment income (loss) before other income (expense)		141			94			(54	)		-			181
Other income (expense):
Corporate interest expense		-			-			(28	)		-			(28	)
Losses on early extinguishment of debt		-			-			(12	)		-			(12	)
Equity in loss of investments and other		-			-			3			-			3
Total other income (expense)		-			-			(37	)		-			(37	)
Segment income (loss)	$	141		$	94		$	(91	)	$	-		$	144

	Three Months Ended June 30, 2013
	Trading and Investing			Balance Sheet Management			Corporate/ Other			Eliminations(5)			Total
	(In millions)
Revenue:
Operating interest income	$	138		$	231		$	-		$	(67	)	$	302
Operating interest expense		(5	)		(121	)		-			67			(59	)
Net operating interest income		133			110			-			-			243
Commissions		106			-			-			-			106
Fees and service charges		40			1			-			-			41
Principal transactions		21			-			-			-			21
Gains on loans and securities, net		-			21			-			-			21
Net impairment		-			(1	)		-			-			(1	)
Other revenues		8			1			-			-			9
Total non-interest income		175			22			-			-			197
Total net revenue		308			132			-			-			440
Provision for loan losses		-			46			-			-			46
Operating expense:
Compensation and benefits		61			3			22			-			86
Advertising and market development		23			-			-			-			23
Clearing and servicing		19			12			-			-			31
FDIC insurance premiums		-			25			-			-			25
Professional services		7			2			10			-			19
Occupancy and equipment		16			-			2			-			18
Communications		17			1			1			-			19
Depreciation and amortization		19			-			4			-			23
Amortization of other intangibles		6			-			-			-			6
Impairment of goodwill		142			-			-			-			142
Facility restructuring and other exit activities		-			-			10			-			10
Other operating expenses		8			(1	)		5			-			12
Total operating expense		318			42			54			-			414
Segment income (loss) before other income (expense)		(10	)		44			(54	)		-			(20	)
Other income (expense):
Corporate interest expense		-			-			(28	)		-			(28	)
Equity in income of investments and other		-			-			1			-			1
Total other income (expense)		-			-			(27	)		-			(27	)
Segment income (loss)	$	(10	)	$	44		$	(81	)	$	-		$	(47	)

Key Performance Metrics⁽⁶⁾

Corporate Metrics	Qtr ended 6/30/14		Qtr ended 3/31/14		Qtr ended 6/30/14 vs. 3/31/14	Qtr ended 6/30/13		Qtr ended 6/30/14 vs. 6/30/13
Operating margin %(7)
Consolidated		32 %		38 %	(6)%	N.M.		N.M.
Trading and Investing		37 %		42 %	(5)%	N.M.		N.M.
Balance Sheet Management		63 %		68 %	(5)%		33 %	30 %
Employees		3,113		3,013	3 %		2,871	8 %
Consultants and other		142		131	8 %		78	82 %
Total headcount		3,255		3,144	4 %		2,949	10 %
Book value per share	$	17.97	$	17.44	3 %	$	16.59	8 %
Tangible book value per share(8)	$	12.34	$	11.76	5 %	$	10.66	16 %
Corporate cash ($MM)(1)	$	570	$	525	9 %	$	251	127 %
Enterprise net interest spread (basis points)(9)		255		247	3 %		235	9 %
Enterprise interest-earning assets, average ($MM)	$	41,395	$	42,114	(2)%	$	40,166	3 %
Earnings before interest, taxes, depreciation & amortization ("EBITDA") ($MM)
Net income (loss)	$	69	$	97	(29)%	$	(54)	N.M.
Income tax expense		43		47	(9)%		7	N.M.
Depreciation & amortization		26		26	0 %		29	(10)%
Corporate interest expense		29		28	4 %		28	4 %
EBITDA		167		198	(16)%		10	N.M.
Impairment of goodwill		-		-	N.M.		142	N.M.
Adjusted EBITDA	$	167	$	198	(16)%	$	152	10 %
Interest coverage(10)		5.8		6.9	N.M.		0.3	N.M.
Adjusted interest coverage(10)		5.8		6.9	N.M.		5.3	N.M.
E*TRADE Bank net income ($MM)(11)	$	106	$	116	(9)%	$	103	3 %
Trading and Investing Metrics
Trading days		63.0		61.0	N.M.		64.0	N.M.
DARTs		155,194		197,944	(22)%		149,670	4 %
Total trades (MM)		9.8		12.1	(19)%		9.6	2 %
Average commission per trade	$	10.72	$	10.64	1 %	$	11.10	(3)%
End of period margin receivables ($B)	$	7.3	$	7.3	0 %	$	6.0	22 %
Average margin receivables ($B)	$	7.3	$	6.9	6 %	$	5.7	28 %
Gross new brokerage accounts		99,136		125,342	(21)%		90,963	9 %
Gross new stock plan accounts		59,084		56,693	4 %		56,015	5 %
Gross new banking accounts		2,001		2,658	(25)%		2,541	(21)%
Closed accounts		(117,670)		(112,559)	N.M.		(110,369)	N.M.
Net new accounts		42,551		72,134	N.M.		39,150	N.M.
Net new brokerage accounts		33,005		71,902	N.M.		29,506	N.M.
Net new stock plan accounts		17,787		8,822	N.M.		18,040	N.M.
Net new banking accounts		(8,241)		(8,590)	N.M.		(8,396)	N.M.
Net new accounts		42,551		72,134	N.M.		39,150	N.M.
End of period brokerage accounts		3,102,966		3,069,961	1 %		2,962,731	5 %
End of period stock plan accounts		1,246,182		1,228,395	1 %		1,185,807	5 %
End of period banking accounts		379,307		387,548	(2)%		413,596	(8)%
End of period total accounts		4,728,455		4,685,904	1 %		4,562,134	4 %
Annualized brokerage account attrition rate(12)		8.6%		7.1%	N.M.		8.4%	N.M.
Customer Assets ($B)
Security holdings	$	197.8	$	187.2	6 %	$	150.8	31 %
Customer payables (cash)		6.6		6.3	5 %		5.1	29 %
Customer assets held by third parties(13)		14.3		14.4	(1)%		11.5	24 %
Unexercised stock plan customer holdings (vested)		37.1		35.4	5 %		27.2	36 %
Customer assets in brokerage and stock plan accounts		255.8		243.3	5 %		194.6	31 %
Sweep deposits		19.1		19.4	(2)%		19.0	1 %
Savings, transaction and other		6.0		6.3	(5)%		6.5	(8)%
Customer assets in banking accounts		25.1		25.7	(2)%		25.5	(2)%
Total customer assets	$	280.9	$	269.0	4 %	$	220.1	28 %
Net new brokerage assets ($B)(14)	$	1.0	$	4.1	N.M.	$	1.7	N.M.
Net new banking assets ($B)(14)		(0.3)		(0.0)	N.M.		(0.4)	N.M.
Net new customer assets ($B)(14)	$	0.7	$	4.1	N.M.	$	1.3	N.M.
Brokerage related cash ($B)	$	40.0	$	40.1	0 %	$	35.6	12 %
Other customer cash and deposits ($B)		6.0		6.3	(5)%		6.5	(8)%
Total customer cash and deposits ($B)	$	46.0	$	46.4	(1)%	$	42.1	9 %
Stock plan customer holdings (unvested) ($B)	$	73.6	$	68.9	7 %	$	52.1	41 %
Customer net (buy) / sell activity ($B)	$	(0.4)	$	(3.9)	N.M.	$	(0.3)	N.M.
Balance Sheet Management Metrics
Loans receivable ($MM)
Average loans receivable	$	7,201	$	8,360	(14)%	$	9,766	(26)%
Ending loans receivable, net	$	6,656	$	6,982	(5)%	$	9,106	(27)%
Loan performance detail (all loans, including TDRs) ($MM)
One- to Four-Family
Current	$	3,100	$	3,195	(3)%	$	4,495	(31)%
30-89 days delinquent		88		123	(28)%		187	(53)%
90-179 days delinquent		27		27	0 %		76	(64)%
Total 30-179 days delinquent		115		150	(23)%		263	(56)%
180+ days delinquent (net of $58M, $64M and $127M in charge-offs for Q214, Q114 and Q213, respectively)		145		149	(3)%		262	(45)%
Total delinquent loans(15)		260		299	(13)%		525	(50)%
Gross loans receivable(16)	$	3,360	$	3,494	(4)%	$	5,020	(33)%
Home Equity
Current	$	3,033	$	3,180	(5)%	$	3,689	(18)%
30-89 days delinquent		56		62	(10)%		70	(20)%
90-179 days delinquent		32		38	(16)%		42	(24)%
Total 30-179 days delinquent		88		100	(12)%		112	(21)%
180+ days delinquent (net of $24M, $24M and $22M in charge-offs for Q214, Q114 and Q213, respectively)		45		41	10 %		41	10 %
Total delinquent loans(15)		133		141	(6)%		153	(13)%
Gross loans receivable(16)	$	3,166	$	3,321	(5)%	$	3,842	(18)%
Consumer and Other
Current	$	519	$	558	(7)%	$	681	(24)%
30-89 days delinquent		11		10	10 %		12	(8)%
90-179 days delinquent		1		2	(50)%		2	(50)%
Total 30-179 days delinquent		12		12	0 %		14	(14)%
180+ days delinquent		-		-	N.M.		-	N.M.
Total delinquent loans		12		12	0 %		14	(14)%
Gross loans receivable(16)	$	531	$	570	(7)%	$	695	(24)%
Total Loans Receivable
Current	$	6,652	$	6,933	(4)%	$	8,865	(25)%
30-89 days delinquent		155		195	(21)%		269	(42)%
90-179 days delinquent		60		67	(10)%		120	(50)%
Total 30-179 days delinquent		215		262	(18)%		389	(45)%
180+ days delinquent		190		190	0 %		303	(37)%
Total delinquent loans(15)		405		452	(10)%		692	(41)%
Total gross loans receivable(16)	$	7,057	$	7,385	(4)%	$	9,557	(26)%
TDR performance detail ($MM)(17)
One- to Four-Family TDRs
Current	$	244	$	244	0 %	$	917	(73)%
30-89 days delinquent		19		21	(10)%		108	(82)%
90-179 days delinquent		6		8	(25)%		46	(87)%
Total 30-179 days delinquent		25		29	(14)%		154	(84)%
180+ days delinquent (net of $25M, $24M and $76M in charge-offs for Q214, Q114 and Q213, respectively)		50		48	4 %		139	(64)%
Total delinquent TDRs		75		77	(3)%		293	(74)%
TDRs	$	319	$	321	(1)%	$	1,210	(74)%
Home Equity TDRs
Current	$	184	$	189	(3)%	$	216	(15)%
30-89 days delinquent		15		15	0 %		13	15 %
90-179 days delinquent		8		9	(11)%		9	(11)%
Total 30-179 days delinquent		23		24	(4)%		22	5 %
180+ days delinquent (net of $14M, $15M and $14M in charge-offs for Q214, Q114 and Q213, respectively)		19		19	0 %		21	(10)%
Total delinquent TDRs		42		43	(2)%		43	(2)%
TDRs	$	226	$	232	(3)%	$	259	(13)%
Total TDRs
Current	$	428	$	433	(1)%	$	1,133	(62)%
30-89 days delinquent		34		36	(6)%		121	(72)%
90-179 days delinquent		14		17	(18)%		55	(75)%
Total 30-179 days delinquent		48		53	(9)%		176	(73)%
180+ days delinquent		69		67	3 %		160	(57)%
Total delinquent TDRs		117		120	(3)%		336	(65)%
TDRs	$	545	$	553	(1)%	$	1,469	(63)%
Capital Metrics
E*TRADE Bank
Tier 1 leverage ratio(3)		10.2 %		9.7 %	0.5 %		9.5 %	0.7 %
Tier 1 risk-based capital ratio(3)		24.7 %		22.8 %	1.9 %		21.7 %	3.0 %
Total risk-based capital ratio(3)		26.0 %		24.0 %	2.0 %		22.9 %	3.1 %
Tier 1 common ratio(3)		24.7 %		22.8 %	1.9 %		21.7 %	3.0 %
E*TRADE Financial
Tier 1 leverage ratio(4)		7.5 %		7.0 %	0.5 %		6.4 %	1.1 %
Tier 1 risk-based capital ratio(4)		18.3 %		16.7 %	1.6 %		14.5 %	3.8 %
Total risk-based capital ratio(4)		19.5 %		18.0 %	1.5 %		15.8 %	3.7 %
Tier 1 common ratio(4)		15.8 %		14.3 %	1.5 %		12.2 %	3.6 %

Activity in Allowance for Loan Losses

	Three Months Ended June 30, 2014
	One- to Four- Family			Home Equity			Consumer and Other			Total
	(In millions)
Allowance for loan losses, ending 3/31/14	$	52		$	327		$	24		$	403
Provision for loan losses		(8	)		21			(1	)		12
Charge-offs, net		-			(11	)		(3	)		(14	)
Allowance for loan losses, ending 6/30/14	$	44		$	337		$	20		$	401
	Three Months Ended March 31, 2014
	One- to Four- Family			Home Equity			Consumer and Other			Total
	(In millions)
Allowance for loan losses, ending 12/31/13	$	102		$	326		$	25		$	453
Provision for loan losses		(18	)		20			2			4
Charge-offs, net(18)		(32	)		(19	)		(3	)		(54	)
Allowance for loan losses, ending 3/31/14	$	52		$	327		$	24		$	403
	Three Months Ended June 30, 2013
	One- to Four- Family			Home Equity			Consumer and Other			Total
	(In millions)
Allowance for loan losses, ending 3/31/13	$	161		$	263		$	31		$	455
Provision for loan losses		(8	)		53			1			46
Charge-offs, net		(9	)		(37	)		(4	)		(50	)
Allowance for loan losses, ending 6/30/13	$	144		$	279		$	28		$	451

Specific Valuation Allowance Activity⁽¹⁹⁾

	As of June 30, 2014
	Recorded Investment in Modifications before charge- offs		Charge-offs			Recorded Investment in Modifications		Specific Valuation Allowance			Net Investment in Modifications		Specific Valuation Allowance as a % of Modifications		Total Expected Losses(20)
	(Dollars in millions)
One- to four-family	$	232	$	(45	)	$	187	$	(14	)	$	173	7	%	25	%
Home equity		322		(145	)		177		(62	)		115	35	%	64	%
Total	$	554	$	(190	)	$	364	$	(76	)	$	288	21	%	48	%
	As of March 31, 2014
	Recorded Investment in Modifications before charge- offs		Charge-offs			Recorded Investment in Modifications		Specific Valuation Allowance			Net Investment in Modifications		Specific Valuation Allowance as a % of Modifications		Total Expected Losses(20)
	(Dollars in millions)
One- to four-family	$	229	$	(44	)	$	185	$	(15	)	$	170	8	%	26	%
Home equity		330		(148	)		182		(60	)		122	33	%	63	%
Total	$	559	$	(192	)	$	367	$	(75	)	$	292	20	%	48	%
	As of June 30, 2013
	Recorded Investment in Modifications before charge- offs		Charge-offs			Recorded Investment in Modifications		Specific Valuation Allowance			Net Investment in Modifications		Specific Valuation Allowance as a % of Modifications		Total Expected Losses(20)
	(Dollars in millions)
One- to four-family	$	1,386	$	(324	)	$	1,062	$	(77	)	$	985	7	%	29	%
Home equity		359		(153	)		206		(65	)		141	32	%	61	%
Total	$	1,745	$	(477	)	$	1,268	$	(142	)	$	1,126	11	%	35	%

Average Enterprise Balance Sheet Data

	Three Months Ended
	June 30, 2014
	Average		Operating Interest		Average
	Balance		Inc./Exp.		Yield/Cost
Enterprise interest-earning assets:	(In millions)
Loans(21)	$	7,416	$	77	4.18	%
Available-for-sale securities		12,742		72	2.28	%
Held-to-maturity securities		11,298		82	2.91	%
Margin receivables		7,330		65	3.56	%
Cash and equivalents		1,310		1	0.15	%
Segregated cash		799		1	0.10	%
Securities borrowed and other		500		21	16.43	%
Total enterprise interest-earning assets	$	41,395		319	3.08	%
Enterprise interest-bearing liabilities:
Deposits	$	25,239	$	2	0.03	%
Customer payables		6,250		3	0.16	%
Securities sold under agreements to repurchase		4,010		30	2.98	%
FHLB advances and other borrowings		1,285		17	5.24	%
Securities loaned and other		1,506		-	0.03	%
Total enterprise interest-bearing liabilities	$	38,290		52	0.53	%
Enterprise net interest income/spread(9)			$	267	2.55	%
	Three Months Ended
	March 31, 2014
	Average		Operating Interest		Average
	Balance		Inc./Exp.		Yield/Cost
Enterprise interest-earning assets:	(In millions)
Loans(21)	$	8,397	$	84	3.99	%
Available-for-sale securities		13,492		79	2.33	%
Held-to-maturity securities		10,551		77	2.90	%
Margin receivables		6,937		62	3.64	%
Cash and equivalents		1,148		-	0.15	%
Segregated cash		837		-	0.11	%
Securities borrowed and other		752		17	9.42	%
Total enterprise interest-earning assets	$	42,114		319	3.05	%
Enterprise interest-bearing liabilities:
Deposits	$	25,693	$	2	0.03	%
Customer payables		6,371		2	0.15	%
Securities sold under agreements to repurchase		4,457		35	3.14	%
FHLB advances and other borrowings		1,281		17	5.28	%
Securities loaned and other		1,226		-	0.05	%
Total enterprise interest-bearing liabilities	$	39,028		56	0.58	%
Enterprise net interest income/spread(9)			$	263	2.47	%
	Three Months Ended
	June 30, 2013
	Average		Operating Interest		Average
	Balance		Inc./Exp.		Yield/Cost
Enterprise interest-earning assets:	(In millions)
Loans(21)	$	9,811	$	102	4.17	%
Available-for-sale securities		12,399		67	2.16	%
Held-to-maturity securities		9,770		61	2.51	%
Margin receivables		5,675		54	3.81	%
Cash and equivalents		1,365		1	0.21	%
Segregated cash		468		-	0.10	%
Securities borrowed and other		678		13	7.95	%
Total enterprise interest-earning assets	$	40,166		298	2.97	%
Enterprise interest-bearing liabilities:
Deposits	$	25,598	$	3	0.05	%
Customer payables		5,293		2	0.14	%
Securities sold under agreements to repurchase		4,465		37	3.28	%
FHLB advances and other borrowings		1,287		17	5.26	%
Securities loaned and other		856		-	0.02	%
Total enterprise interest-bearing liabilities	$	37,499		59	0.62	%
Enterprise net interest income/spread(9)			$	239	2.35	%

Reconciliation from Enterprise Net Interest Income to Net Operating Interest Income

	Three Months Ended
	June 30,		March 31,		June 30,
	2014		2014		2013
	(In millions)
Enterprise net interest income	$	267	$	263	$	239
Earnings on customer assets held by third parties(22)		3		3		4
Net operating interest income	$	270	$	266	$	243

Explanation of Non-GAAP Measures and Certain Metrics

Management believes that corporate cash, tangible book value per share, EBITDA, adjusted EBITDA, interest coverage, adjusted interest coverage, E*TRADE Bank Tier 1 common ratio and E*TRADE Financial capital ratios are appropriate measures for evaluating the operating and liquidity performance of the Company. Management believes that adjusting GAAP measures by excluding or including certain items is helpful to investors and analysts who may wish to use some or all of this information to analyze the Company’s current performance, prospects and valuation. Management uses non-GAAP information internally to evaluate operating performance and in formulating the budget for future periods.

Corporate Cash

Corporate cash represents cash held at the parent company as well as cash held in certain subsidiaries that can distribute cash to the parent company without any regulatory approval. The Company believes that corporate cash is a useful measure of the parent company’s liquidity as it is the primary source of capital above and beyond the capital deployed in regulated subsidiaries. See endnote (1) for a reconciliation of this non-GAAP measure to the comparable GAAP measure.

Tangible Book Value per Share

Tangible book value per share represents shareholders’ equity less goodwill (net of related deferred tax liability) and other intangible assets divided by common stock outstanding. The Company believes that tangible book value per share is a measure of the Company’s capital strength. See endnote (8) for a reconciliation of this non-GAAP measure to the comparable GAAP measure.

EBITDA and Adjusted EBITDA

EBITDA represents net income (loss) before taxes, depreciation and amortization and corporate interest expense. Management believes that EBITDA provides a useful additional measure of the Company’s performance by excluding certain non-cash charges and expenses that are not directly related to the performance of the business. Adjusted EBITDA represents net income (loss) before taxes, depreciation and amortization, corporate interest expense and impairment of goodwill. Management believes that adjusted EBITDA provides a useful additional measure of the Company’s performance by excluding certain non-cash charges and expenses, including goodwill impairment, that are not directly related to the performance of the business. See the table entitled “Key Performance Metrics” for a reconciliation of this non-GAAP measure to the comparable GAAP measure.

Interest Coverage and Adjusted Interest Coverage

Interest coverage represents EBITDA divided by corporate interest expense. Management believes that by excluding the charges and expenses that are excluded from EBITDA, interest coverage provides a useful additional measure of the Company’s ability to continue to meet interest obligations and liquidity needs. Adjusted interest coverage represents adjusted EBITDA divided by corporate interest expense. Management believes that by excluding the charges and expenses, included impairment of goodwill, that are excluded from adjusted EBITDA, adjusted interest coverage provides a useful additional measure of the Company’s ability to continue to meet interest obligations and liquidity needs. See endnote (10) for a calculation of this non-GAAP measure on a GAAP basis.

E*TRADE Bank Tier 1 Common Ratio and E*TRADE Financial Capital Ratios

E*TRADE Financial ratios, including Tier 1 leverage, Tier 1 risk-based capital and total risk-based capital ratios, are based on the Federal Reserve regulatory minimum well-capitalized threshold. E*TRADE Bank’s and E*TRADE Financial’s Tier 1 common ratios are defined as the Tier 1 capital less elements of Tier 1 capital that are not in the form of common equity, such as trust preferred securities, divided by total risk-weighted assets. Management believes these ratios are an important measure of E*TRADE Bank’s and the Company’s capital strength. See endnotes (3) and (4) for reconciliations of these non-GAAP measures to the comparable GAAP measures.

It is important to note these metrics and other non-GAAP measures may involve judgment by management and should be considered in addition to, not as substitutes for, or superior to, net income, consolidated statements of cash flows, or other measures of financial performance prepared in accordance with GAAP. For additional information on the adjustments to these non-GAAP measures, please see the Company’s financial statements and “Management’s Discussion and Analysis of Results of Operations and Financial Condition” that will be included in the periodic report the Company expects to file with the SEC with respect to the financial periods discussed herein.

ENDNOTES

(1) The following table provides a reconciliation of corporate cash to GAAP consolidated cash and equivalents at period end (dollars in millions):

	Q2 2014		Q1 2014		Q2 2013
Corporate cash	$	570	$	525	$	251
Bank cash		1,215		1,036		768
International brokerage and other cash		22		24		26
Total consolidated cash and equivalents	$	1,807	$	1,585	$	1,045

(2) Scheduled balances for FHLB advances and securities sold under agreements to repurchase are shown below (dollars in millions):

Date	Balance
12/31/2014	$	4,570
12/31/2015	$	4,205
12/31/2016	$	3,510
12/31/2017	$	2,655
12/31/2018	$	1,940
12/31/2019	$	1,445
12/31/2020	$	1,150
12/31/2021	$	1,050
12/31/2022	$	-

(3) The Tier 1 leverage, Tier 1 risk-based capital, total risk-based capital and Tier 1 common ratios at E*TRADE Bank are Q214 estimates. The Tier 1 common ratio at E*TRADE Bank is a non-GAAP measure. Management believes this ratio is an important measure of E*TRADE Bank's capital strength. The Tier 1 leverage, Tier 1 risk-based capital, total risk-based capital and Tier 1 common ratios are calculated as follows (dollars in millions):

	Q2 2014			Q1 2014			Q2 2013
E*TRADE Bank shareholder's equity	$	5,974		$	5,857		$	5,749
DEDUCT:
Losses in OCI on AFS debt securities and cash flow hedges, net of tax		(300	)		(384	)		(445	)
Goodwill & other intangible assets, net of deferred tax liabilities		1,500			1,513			1,568
Subtotal		4,774			4,728			4,626
DEDUCT:
Disallowed servicing assets and deferred tax assets		450			532			654
E*TRADE Bank Tier 1 capital/Tier 1 common		4,324			4,196			3,972
ADD:
Allowable allowance for loan losses		221			233			232
E*TRADE Bank total capital	$	4,545		$	4,429		$	4,204
E*TRADE Bank total assets	$	44,517		$	45,323		$	43,952
DEDUCT:
Gains (losses) in OCI on AFS debt securities and cash flow asset hedges, net of tax		(26	)		(102	)		(112	)
Goodwill & other intangible assets, net of deferred tax liabilities		1,500			1,513			1,568
Subtotal		43,043			43,912			42,496
DEDUCT:
Disallowed servicing assets and deferred tax assets		450			532			654
E*TRADE Bank total assets for leverage capital purposes	$	42,593		$	43,380		$	41,842
E*TRADE Bank total risk-weighted assets(a)	$	17,494		$	18,439		$	18,320
E*TRADE Bank Tier 1 leverage ratio (Tier 1 capital / Average total assets for leverage capital purposes)		10.2	%		9.7	%		9.5	%
E*TRADE Bank Tier 1 capital / Total risk-weighted assets		24.7	%		22.8	%		21.7	%
E*TRADE Bank total capital / Total risk-weighted assets		26.0	%		24.0	%		22.9	%
E*TRADE Bank Tier 1 common / Total risk-weighted assets		24.7	%		22.8	%		21.7	%

^(a) Under the regulatory guidelines for risk-based capital, on-balance sheet assets and credit equivalent amounts of derivatives and off-balance sheet items are assigned to one of several broad risk categories according to the obligor or, if relevant, the guarantor or the nature of any collateral. The aggregate dollar amount in each risk category is then multiplied by the risk weight associated with that category. The resulting weighted values from each of the risk categories are aggregated for determining total risk-weighted assets.

(4) The Tier 1 leverage, Tier 1 risk-based capital, total risk-based capital and Tier 1 common ratios at E*TRADE Financial are Q214 estimates based on the Federal Reserve regulatory minimum well-capitalized requirements. E*TRADE Financial is not currently subject to capital requirements; however, the implementation of holding company capital requirements are expected to become effective in 2015 as a result of the Dodd-Frank Act. Management believes these ratios are an important measure of the Company's capital strength and accordingly manages capital against the current capital ratios that apply to bank holding companies in preparation for the application of these requirements. The Tier 1 leverage, Tier 1 risk-based capital, total risk-based capital and Tier 1 common ratios are calculated as follows (dollars in millions):

	Q2 2014			Q1 2014			Q2 2013
E*TRADE Financial shareholders' equity	$	5,188		$	5,032		$	4,761
DEDUCT:
Losses in OCI on AFS debt securities and cash flow hedges, net of tax		(300	)		(384	)		(445	)
Goodwill & other intangible assets, net of deferred tax liabilities		1,626			1,638			1,704
Disallowed servicing assets and deferred tax assets		1,097			1,138			1,253
E*TRADE Financial Tier 1 common		2,765			2,640			2,249
ADD:
Qualifying restricted core capital elements (TRUPs)(a)		433			433			433
E*TRADE Financial Tier 1 capital		3,198			3,073			2,682
ADD:
Allowable allowance for loan losses		221			232			235
E*TRADE Financial total capital	$	3,419		$	3,305		$	2,917
E*TRADE Financial total average assets	$	45,598		$	46,382		$	44,919
DEDUCT:
Goodwill & other intangible assets, net of deferred tax liabilities		1,626			1,638			1,704
Subtotal		43,972			44,744			43,215
DEDUCT:
Disallowed servicing assets and deferred tax assets		1,097			1,138			1,253
Average total assets for leverage capital purposes	$	42,875		$	43,606		$	41,962
E*TRADE Financial total risk-weighted assets(b)	$	17,502		$	18,403		$	18,502
E*TRADE Financial Tier 1 leverage ratio (Tier 1 capital / Average total assets for leverage capital purposes)		7.5	%		7.0	%		6.4	%
E*TRADE Financial Tier 1 capital / Total risk-weighted assets		18.3	%		16.7	%		14.5	%
E*TRADE Financial total capital / Total risk-weighted assets		19.5	%		18.0	%		15.8	%
E*TRADE Financial Tier 1 common / Total risk-weighted assets		15.8	%		14.3	%		12.2	%

^(a) The Company is continuing to include TRUPs in E*TRADE Financial’s Tier 1 capital due to the regulatory agencies announcement of a delay in the implementation of the TRUPs phase-out.

^(b) Under the regulatory guidelines for risk-based capital, on-balance sheet assets and credit equivalent amounts of derivatives and off-balance sheet items are assigned to one of several broad risk categories according to the obligor or, if relevant, the guarantor or the nature of any collateral. The aggregate dollar amount in each risk category is then multiplied by the risk weight associated with that category. The resulting weighted values from each of the risk categories are aggregated for determining total risk-weighted assets.

(5) Reflects elimination of transactions between Trading and Investing and Balance Sheet Management segments, which includes deposit and intercompany transfer pricing arrangements.

(6) Amounts and percentages may not calculate due to rounding.

(7) Operating margin is the percentage of net revenue that results in income before other income (expense) and income taxes. The percentage is calculated by dividing income before other income (expense) and income taxes by total net revenue.

(8) The following tables provide a reconciliation of GAAP book value and book value per share to non-GAAP tangible book value and tangible book value per share at period end (dollars in millions, except per share amounts):

	Q2 2014			Q1 2014			Q2 2013
Book value	$	5,188		$	5,032		$	4,761
Less: Goodwill and other intangibles, net		(1,997	)		(2,002	)		(2,019	)
Less: Deferred tax liability related to goodwill		371			364			315
Tangible book value	$	3,562		$	3,394		$	3,057

	Q2 2014			Q1 2014			Q2 2013
Book value per share	$	17.97		$	17.44		$	16.59
Less: Goodwill and other intangibles, net per share		(6.92	)		(6.94	)		(7.03	)
Less: Deferred tax liability related to goodwill per share		1.29			1.26			1.10
Tangible book value per share	$	12.34		$	11.76		$	10.66

(9) Enterprise net interest spread is the taxable equivalent rate earned on average enterprise interest-earning assets less the rate paid on average enterprise interest-bearing liabilities, excluding corporate interest-earning assets and liabilities and customer cash held by third parties.

(10) Interest coverage represents the ratio of the Company’s EBITDA to its corporate interest expense. Adjusted interest coverage represents the ratio of the Company’s adjusted EBITDA to its corporate interest expense. The interest coverage ratio calculated based on the Company’s net income (loss) to its corporate interest expense was 2.4, 3.4, and (1.9) for the three months ended June 30, 2014, March 31, 2014, and June 30, 2013, respectively.

(11) E*TRADE Bank net income is calculated as follows (dollars in millions):

	Q2 2014			Q1 2014			Q2 2013
Total net revenue	$	426		$	456		$	411
Provision for loan losses		12			4			46
Total operating expenses		254			253			225
Other income (expense)		(1	)		(12	)		(0	)
Income before income taxes		159			187			140
Income tax expense		53			71			37
Net income	$	106		$	116		$	103

(12) The brokerage account attrition rate is calculated by dividing attriting brokerage accounts, which are gross new brokerage accounts less net new brokerage accounts, by total brokerage accounts at the previous period end. This rate is presented on an annualized basis.

(13) Customer assets held by third parties are held outside E*TRADE Financial and include money market funds and sweep deposit accounts at unaffiliated financial institutions. Customer assets held by third parties are not reflected in the Company’s consolidated balance sheet and are not immediately available for liquidity purposes. However, we maintain the ability to bring these customer assets back on-balance sheet with appropriate notification to the third parties.

(14) Net new customer assets are total inflows to all new and existing customer accounts less total outflows from all closed and existing customer accounts. The net new banking assets and net new brokerage assets metrics treat asset flows between E*TRADE entities in the same manner as unrelated third party accounts.

(15) Delinquent loans include charge-offs for loans that are in bankruptcy or are 180 days past due which have been written down to their expected recovery value. The following table shows the total amount of charge-offs on loans that are still held by the Company at the end of the periods presented (dollars in millions):

	Q2 2014		Q1 2014		Q2 2013
One- to four-family	$	137	$	142	$	439
Home equity		274		280		293
Total charge-offs	$	411	$	422	$	732

(16) Includes unpaid principal balances and premiums (discounts).

(17) The TDR loan performance detail is a subset of the Company’s total loan performance. TDRs include loan modifications performed under the Company’s modification programs. Beginning in Q412, loans that had been charged-off due to bankruptcy notification were also considered TDRs.

(18) At March 31, 2014, the Company transferred $795 million of one- to four-family loans modified as TDRs to held-for-sale. Charge-offs, net for the one- to four-family loan portfolio included $42 million related to this transfer, which had been previously recorded in the allowance for loan losses.

(19) Modifications are a subset of TDRs, and represent loan modifications performed under the Company’s modification programs. They do not include loans that have been charged-off due to the Company receiving notification of bankruptcy if the loan has not been modified previously by the Company. The following table shows the reconciliation of total TDRs that had a modification and those which the Company received a notification of bankruptcy (dollars in millions):

	Q2 2014		Q1 2014		Q2 2013
Modified loans	$	364	$	367	$	1,268
Bankruptcy loans		181		186		201
Total TDRs	$	545	$	553	$	1,469

(20) The total expected losses on modifications includes both the previously recorded charge-offs and the specific valuation allowance.

(21) Includes loans held-for-sale and excludes loans to customers on margin.

(22) Includes interest earned on average customer assets of $14.1 billion, $14.0 billion and $11.2 billion for the quarters ended June 30, 2014, March 31, 2014 and June 30, 2013, respectively, held by third parties outside E*TRADE Financial, including money market funds and sweep deposit accounts at unaffiliated financial institutions.

CONTACT:
E*TRADE Media Relations
Thayer Fox, 646-521-4418
thayer.fox@etrade.com
or
E*TRADE Investor Relations
Brett Goodman, 646-521-4406
brett.goodman@etrade.com