Filed by T-Mobile US, Inc.
pursuant to Rule 425 under the Securities Act of 1933
and deemed filed pursuant to Rule 14a-12
under the Securities Exchange Act of 1934
Subject Company: Sprint Corporation
Commission File No.: 001-04721
T-Mobile and Sprint Announce Post-Merger Plans to Build Five NewT-Mobile Customer Experience
Centers That Will Create Thousands of New American Jobs
First Announced Location in Overland Park, Kansas
Bellevue, Washington and Overland Park, Kansas –January 30, 2019 –T-Mobile US (NASDAQ: TMUS) and Sprint Corporation (NYSE: S) today announced that, pending the close of their previously announced proposed merger to become the NewT-Mobile, they plan to build five newstate-of-the-art Customer Experience Centers around the United States. Each of the new Customer Experience Centers will create an average of 1,000 new jobs.
After the new Centers are built and fully integrated, they will join all the Customer Experience Centers in offering customersT-Mobile’s complete Team of Experts (TEX) service. TEX gives customers more personalized support by offering them a dedicated Care team. Additionally, the companies plan to expand two existingT-Mobile Centers, which will create even more new jobs. These efforts will cumulatively create up to 5,600 additional American customer care jobs by 2021.
Today the companies also shared that they have selected Overland Park, Kansas, as the first of the five new locations. The Overland Park facility will be a new addition to the existing Sprint campus, which was previously announced as the NewT-Mobile’s secondary headquarters. In addition to the new Customer Experience Center, the secondary headquarters will house a variety of the NewT-Mobile’s business support functions and teams.
“The heroes who work in our Customer Experience Centers show customers every day why they chose theUn-carrier – and that will not change with the NewT-Mobile. With these five new Centers, we’re going to give even more customers across the U.S. the rock star treatment they deserve!” saidT-Mobile US Chief Executive Officer John Legere, who will lead NewT-Mobile as CEO. “Choosing Overland Park as our first new Center site was a totalno-brainer. This is an awesome community that is already going to be NewT-Mobile’s secondary home! I can’t wait for the NewT-Mobile to become an even bigger part of this community and to personally welcome an amazing group of employees to the Magenta squad – and bring even more to the team! We said the NewT-Mobile will employ more people from day one thanT-Mobile and Sprint would have separately – and we mean it!”
“I am so excited to share this news with our employees, our customers and everyone who calls the KC metro home,” said Marcelo Claure, Executive Chairman of the Board of Sprint Corporation. “Bringing a Customer Experience Center to Overland Park will be a huge job creator for Kansas City, and is a great first step in shaping what HQ2 will become. Working with local, state and federal leaders like Gov. Kelly and Sen. Moran, I’m looking forward to seeing the amazing things that the NewT-Mobile will do for our community.”
“Today’s announcement is welcome news for the Overland Park area,” said Sen. Jerry Moran, Kansas. “I am pleasedT-Mobile and Sprint plan to utilize Sprint’s existing presence in Kansas to build their first Customer Experience Center, and I look forward to seeing Kansas maintain its leadership role as a telecommunications and technology destination.”
“I am so pleased with the addition of a new Customer Experience Center that NewT-Mobile has committed to add 1000 jobs to Kansas and will continue to grow its second headquarters in Overland Park. I look forward to working with the NewT-Mobile as it continues to invest in our great state,” said Kansas Governor Laura Kelly.
The NewT-Mobile Customer Experience Centers will bringT-Mobile’s innovative and industry-leading Team of Experts (TEX) model to customers. TEX, a personalized, team-based approach to wireless customer service, has changed everything about the customer experience by putting people first. When a postpaid wireless customer calls or messagesT-Mobile, they are directed straight to a team of highly-skilled, tight-knit people who are specifically dedicated to them and others in their area – or they can ask someone to call them back. TEX teams include specialists who can handle a wide range of topics and, when needed, will work with local retail and engineering to solve even the most complex issues.
With the TEX model ultimately deployed in all combined NewT-Mobile Customer Experience Centers, the NewT-Mobile will employ 7,500 more customer care professionals in 2024 than the stand-alone companies would have. Those employees will be able to experience the things that have earnedT-Mobile recognition as a best place to work on numerous lists year over year. They will be eligible to receive benefits and opportunities such as significant management preparation experience, career development paths and college tuition reimbursement.