Four Seasons Hotels Inc. Management’s Discussion and Analysis(continued) RevPAR(1), on a US dollar basis, for worldwide Core Hotels(2) decreased 1.1% during the first quarter of 2003, as compared to the same period in 2002. The RevPAR decline is attributable to lower occupancy levels related to travel disruption and lower demand. Four Seasons is continuing to perform at or above market occupancy levels in most locations. Maintaining the high level of product and services consistently provided to customers has allowed the Company to maintain its achieved room rates in the first quarter, thereby enhancing RevPAR. The Company currently expects its full-year achieved room rates to be at, or near, the record levels set in 2000 and which were maintained in 2001 and 2002. Gross operating margin(3) for worldwide Core Hotels declined 5.2 percentage points to 24.5% in the first quarter of 2003, as compared to 29.7% for the same period in 2002. The decline is primarily attributable to reduced occupancy levels and significant increases in costs associated with health benefits, energy and insurance. In order to contain hotel operating costs, the Company continues to thoroughly review its operations with a view to achieving savings without negatively affecting the guest experience. For example, in respect of staffing costs, which are typically the highest component of hotel operating costs, savings have been found through attrition, holiday taking, voluntary leave, sabbaticals, job sharing, in some instances, reducing staff, and in the Company’s international hotels, expatriate costs reductions. RevPAR, on a US dollar basis, in US Core Hotels decreased 1.9% in the first quarter of 2003, as compared to the same period in 2002. Although certain markets in the US, including most resort locations, experienced reasonable demand levels, the majority of US markets continued to experience weak demand. The US markets that experienced the greatest RevPAR declines during the first quarter of 2003 were New York, Boston, Washington and Houston. As a result of the Company’s 100% leasehold interest in The Pierre, weak demand in New York particularly affects the Company’s results. Hotels under management in Las Vegas, San Francisco and Hawaii performed well relative to the US hotel and resort group. The gross operating margin for US Core Hotels declined 5.2 percentage points in the first quarter of 2003 to 22.4%, as compared to 27.6% in the first quarter of 2002, as a result of the items noted above with respect to worldwide Core Hotels. RevPAR, on a US dollar basis, in Other Americas/Caribbean Core Hotels decreased 2.8% in the first quarter of 2003, as compared to the same period in 2002, primarily as a result of low business demand levels in the Company’s Vancouver and Toronto hotels. The Company’s properties under management in Canada and South America experienced very weak demand. RevPAR, on a local currency basis, in Other Americas/Caribbean Core Hotels improved 7.3% in the first quarter of 2003, as compared to the same period in 2002. The variance in RevPAR, on a local currency basis compared to US dollar basis, is primarily attributable to the relative weakness of the Mexican peso to the US dollar in the first quarter of 2003, as compared to the same period in 2002. The gross operating margin for Other Americas/Caribbean Core Hotels decreased 2.8 percentage points to 31% in the first quarter of 2003, as compared to 33.8% in the first quarter of 2002, as a result of a decline in occupancy and the cost increases noted above with respect to worldwide Core Hotels. 4
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