Startek (SRT) 10-Q 13 Aug 14 2014 Q2 Quarterly report Financial data

DOCUMENT_AND_ENTITY_INFORMATIO

DOCUMENT AND ENTITY INFORMATION	6 Months Ended
	Jun. 30, 2014	Aug. 05, 2014
Document and Entity Information Abstract	'	'
Entity Registrant Name	'StarTek, Inc.	'
Entity Central Index Key	'0001031029	'
Document Type	'10-Q	'
Document Period End Date	30-Jun-14	'
Amendment Flag	'false	'
Current Fiscal Year End Date	'--12-31	'
Entity Well-known Seasoned Issuer	'No	'
Entity Voluntary Filers	'No	'
Entity Current Reporting Status	'Yes	'
Entity Filer Category	'Smaller Reporting Company	'
Entity Common Stock, Shares Outstanding	'	15,399,907
Document Fiscal Year Focus	'2014	'
Document Fiscal Period Focus	'Q2	'

CONSOLIDATED_STATEMENTS_OF_OPE

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS (Unaudited) (USD $)	3 Months Ended		6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Revenue	$61,254	$55,576	$124,463	$109,386
Cost of services	55,562	49,955	110,554	99,037
Gross profit	5,692	5,621	13,909	10,349
Selling, general and administrative expenses	7,301	7,198	15,549	14,448
Impairment losses and restructuring charges, net	2,051	-437	2,242	-437
Operating loss	-3,660	-1,140	-3,882	-3,662
Interest and other income (expense), net	-17	-31	-145	66
Loss before income taxes	-3,677	-1,171	-4,027	-3,596
Income tax expense (benefit)	-396	101	-246	4
Net loss	-3,281	-1,272	-3,781	-3,600
Other comprehensive income (loss), net of tax:	'	'	'	'
Foreign currency translation adjustments	37	-500	-75	-526
Change in fair value of derivative instruments	776	-2,185	1,132	-2,876
Comprehensive loss	($2,468)	($3,957)	($2,724)	($7,002)
Net loss per common share - basic and diluted (in usd per share)	($0.21)	($0.08)	($0.25)	($0.24)
Weighted average common shares outstanding - basic and diluted (in shares)	15,391	15,335	15,384	15,319

CONSOLIDATED_BALANCE_SHEETS

CONSOLIDATED BALANCE SHEETS (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$6,037	$10,989
Trade accounts receivable, net	46,067	43,708
Deferred income tax assets	70	157
Derivative asset	34	0
Prepaid expenses	1,941	2,939
Current portion of note receivable	326	645
Other current assets	1,468	1,626
Total current assets	55,943	60,064
Property, plant and equipment, net	24,566	22,210
Long-term deferred income tax assets	1,284	2,151
Intangible assets, net	773	1,164
Goodwill	2,002	1,637
Other long-term assets	2,330	2,491
Total assets	86,898	89,717
Current liabilities:	'	'
Accounts payable	7,140	8,477
Accrued liabilities:	'	'
Accrued payroll	8,344	9,196
Accrued compensated absences	2,733	2,469
Accrued restructuring costs	1,724	16
Other accrued liabilities	2,230	1,901
Line of credit	1,000	1,000
Derivative liability	381	2,160
Deferred revenue	811	486
Deferred income tax liabilities	766	766
Other current liabilities	2,011	2,027
Total current liabilities	27,140	28,498
Deferred rent	1,313	1,445
Other liabilities	2,043	1,600
Total liabilities	30,496	31,543
Commitments and contingencies	'	'
Stockholders' equity:	'	'
Common stock, 32,000,000 non-convertible shares, $0.01 par value, authorized; 15,396,915 and 15,368,356 shares issued and outstanding at June 30, 2014 and December 31, 2013, respectively	154	154
Additional paid-in capital	75,226	74,273
Accumulated other comprehensive income (loss)	48	-1,009
Accumulated deficit	-19,026	-15,244
Total stockholders' equity	56,402	58,174
Total liabilities and stockholders' equity	$86,898	$89,717

CONSOLIDATED_BALANCE_SHEETS_Pa

CONSOLIDATED BALANCE SHEETS [Parenthetical] (USD $)	Jun. 30, 2014	Dec. 31, 2013
Statement of Financial Position [Abstract]	'	'
Common stock, par value (in usd per share)	$0.01	$0.01
Common stock, non-convertible shares authorized	32,000,000	32,000,000
Common stock, shares issued	15,396,915	15,368,356
Common stock, shares outstanding	15,396,915	15,368,356

CONSOLIDATED_STATEMENTS_OF_CAS

CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) (USD $)	6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Operating Activities	'	'
Net loss	($3,781)	($3,600)
Adjustments to reconcile net loss to net cash provided by operating activities:	'	'
Depreciation and amortization	4,970	6,184
Gains on disposal of assets	-175	-12
Share-based compensation expense	864	857
Amortization of deferred gain on sale leaseback transaction	-129	-138
Deferred income taxes	943	-180
Income tax benefit related to other comprehensive income	-634	0
Changes in operating assets and liabilities:	'	'
Trade accounts receivable, net	-2,370	382
Prepaid expenses and other assets	1,879	-651
Accounts payable	-1,492	-66
Income taxes, net	-377	245
Accrued and other liabilities	1,829	214
Net cash provided by operating activities	1,527	3,235
Investing Activities	'	'
Proceeds from note receivable	319	330
Proceeds from sale of assets	639	0
Purchases of property, plant and equipment	-6,825	-1,454
Cash paid for acquisitions of businesses	-400	-1,500
Net cash used in investing activities	-6,267	-2,624
Financing Activities	'	'
Proceeds from stock option exercises	36	95
Proceeds from the issuance of common stock	53	59
Proceeds from line of credit	75,872	4,346
Principal payments on line of credit	-75,872	-4,346
Principal payments on capital lease obligations	-70	-14
Net cash provided by financing activities	19	140
Effect of exchange rate changes on cash	-231	61
Net (decrease) increase in cash and cash equivalents	-4,952	812
Cash and cash equivalents at beginning of period	10,989	9,183
Cash and cash equivalents at end of period	$6,037	$9,995

BASIS_OF_PRESENTATION_AND_SUMM

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	6 Months Ended
	Jun. 30, 2014
Accounting Policies [Abstract]	'
BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	'
	BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
	The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all information and footnotes required by GAAP for complete financial statements. These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation. Operating results for the three and six months ended June 30, 2014, are not necessarily indicative of operating results that may be expected during any other interim period of 2014 or the year ending December 31, 2014.
	The consolidated balance sheet as of December 31, 2013, included herein was derived from the audited financial statements as of that date, but does not include all disclosures including notes required by GAAP. As such, the information included in this quarterly report on Form 10-Q should be read in conjunction with the consolidated financial statements and accompanying notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2013.
	Unless otherwise noted in this report, any description of “us," “we,” or "our," refers to StarTek, Inc. and its subsidiaries. Financial information in this report is presented in U.S. dollars.
	Use of Estimates
	The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.
	Recently Issued Accounting Standards
	In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASU 2014-09”). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016, and early adoption is prohibited. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We are currently assessing the impact the adoption of ASU 2014-09 will have on our financial statements.
	In April 2014, the FASB issued ASU 2014-08, Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360) - Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity ("ASU 2014-08"), which provides guidance on the requirements for reporting discontinued operations. Under the new guidance, only disposals representing a strategic shift in operations - that is, a major effect on the organization's operations and financial results - should be presented as discontinued operations. Examples include a disposal of a major geographic area, a major line of business, or a major equity method investment. Additionally, the ASU requires expanded disclosures about discontinued operations that will provide financial statement users with more information about the assets, liabilities, income, and expenses of discontinued operations. ASU 2014-08 is effective for fiscal years, and interim periods within those years, beginning after December 15, 2014. The ASU shall be applied prospectively to (a) all disposals (or classifications as held for sale) of components of an entity and (b) businesses or nonprofit activities that, on acquisition, are classified as held for sale that occur after the effective date. Early adoption is permitted for disposals that have not been previously reported. The adoption of this ASU is not expected to have a material impact on our financial statements.

ACQUISITION

ACQUISITION	6 Months Ended
	Jun. 30, 2014
Business Combinations [Abstract]	'
ACQUISITIONS	'
	ACQUISITION
	RN's On Call
	On July 24, 2013, we acquired RN's On Call, a business process outsourcing provider in the health care industry, for approximately $1,455, net of interest incurred. The company provides health care related services to patients on behalf of the professional medical community.
	As of June 30, 2014, we paid approximately $1,000 of the purchase price with the remaining balance to be paid by January 2015, which is included in other accrued liabilities in the consolidated balance sheet. Minimal acquisition-related expenses were paid, which are recorded in selling, general and administrative expenses. Financial results from the date of acquisition are included in the results of operations within our Domestic segment.
	We finalized our purchase price allocation during the three months ended March 31, 2014. The following summarizes the final purchase price allocation of the fair values of the assets acquired as of the acquisition date. There were no other assets or liabilities acquired.
		Acquisition Date
		Fair Value
	Customer base	$	340
	Goodwill	1,115
	Total purchase price	$	1,455
	The customer base has an estimated useful life of ten years. The goodwill recognized was attributable primarily to the acquired workforce and our ability to expand into the health care industry.

GOODWILL_AND_INTANGIBLE_ASSETS

GOODWILL AND INTANGIBLE ASSETS (Notes)	6 Months Ended
	Jun. 30, 2014
Goodwill and Intangible Assets Disclosure [Abstract]	'
GOODWILL AND INTANGIBLE ASSETS	'
	GOODWILL AND INTANGIBLE ASSETS
	Goodwill
	The goodwill of $2,002 recognized from our acquisitions during 2013 was assigned to our Domestic segment. The tax basis of the goodwill is deductible for income tax purposes.
	Intangible Assets
	The following table presents our intangible assets as of June 30, 2014:
		Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
	Developed technology	$	390	$	61	$	329	3.69
	Customer base	470		85		385		4.33
	Trade name	70		15		55		2.89
	Noncompete agreement	10		6		4		0.75
		$	940	$	167	$	773	3.94
	Expected future amortization of intangible assets as of June 30, 2014 is as follows:
	Year Ending December 31,	Amount
	Remainder of 2014	$	71
	2015	139
	2016	105
	2017	94
	2018	94
	Thereafter	270

IMPAIRMENT_LOSSES_AND_RESTRUCT

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES	6 Months Ended
	Jun. 30, 2014
Restructuring and Related Activities [Abstract]	'
IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES	'
	IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES
	Impairment Losses
	During the three and six months ended June 30, 2014 and 2013, we did not incur any impairment losses.
	Restructuring Charges
	A summary of the activity under the restructuring plans as of June 30, 2014 is as follows:
		Facility-Related/Employee-Related Costs
		Victoria		Jonesboro			Costa Rica		Corporate			Total
	Balance as of December 31, 2013	$	16	$	—		$	—	$	—		$	16
	Expense	—		638			1,004		253			1,895
	Payments, net of receipts for sublease	—		(152		)	—		(35		)	(187		)
	Balance as of June 30, 2014	$	16	$	486		$	1,004	$	218		1,724
	We entered into a sublease agreement for our Victoria, Texas facility through the remainder of its lease term in 2014. The reserves listed above are net of expected sublease rental income. We have recorded an accrual for certain property taxes we still owe in Victoria, which we expect to pay through 2014.
	In February 2014, we announced the closure of our Jonesboro, Arkansas facility, which ceased operations in the second quarter of 2014 when the business transitioned to another facility. We established a restructuring reserve of $192 for employee related costs and recognized additional charges in the second quarter of 2014 of $446 when the facility closed. These costs are expected to be paid out through 2014. We also recognized a net gain of $256 related to the early termination of our lease.
	In June 2014, we announced the closure of our Heredia, Costa Rica facility, included in our Latin America segment, which will cease operations in the third quarter of 2014. We established a restructuring reserve of $1,004 for employee related costs and will recognize additional charges in the third quarter of 2014 when the facility closes. The restructuring charges for those employees who continue to work after the notification date will be recognized over the service period. These costs are expected to be paid out through December 2014.
	During the second quarter of 2014, we continued to pursue operating efficiencies through streamlining our organizational structure and leveraging our shared services centers in low-cost regions. We eliminated several positions as a result and incurred a restructuring charge of $253. The cash payments for these employees will be substantially completed by the fourth quarter of 2014.
	During the second quarter of 2014, we moved forward with our initiative to outsource our data centers and move to a hosted solutions model. We recognized $604 of restructuring charges in the second quarter of 2014 of which $330 is included in other accrued liabilities for costs incurred and not yet paid as of June 30, 2014. This transition will occur throughout the remainder of 2014 and additional transition costs will be recognized as restructuring charges as incurred in operating income and are expected to be approximately $700.

NET_LOSS_PER_SHARE

NET LOSS PER SHARE	6 Months Ended
	Jun. 30, 2014
Earnings Per Share [Abstract]	'
NET LOSS PER SHARE	'
	NET LOSS PER SHARE
	Basic net loss per common share is computed on the basis of our weighted average number of common shares outstanding.  Diluted earnings per share is computed on the basis of our weighted average number of common shares outstanding plus the effect of dilutive stock options and non-vested restricted stock using the treasury stock method.  Securities totaling 2,277,806 and 2,207,060 for the three and six months ended June 30, 2014 and 2013, respectively, have been excluded from loss per share because their effect would have been anti-dilutive.

PRINCIPAL_CLIENTS

PRINCIPAL CLIENTS	6 Months Ended
	Jun. 30, 2014
Risks and Uncertainties [Abstract]	'
PRINCIPAL CLIENTS	'
	PRINCIPAL CLIENTS
	The following table represents revenue concentration of our principal clients:
		Three Months Ended June 30,				Six Months Ended June 30,
		2014		2013		2014				2013
		Revenue	Percentage	Revenue	Percentage	Revenue		Percentage		Revenue		Percentage
	T-Mobile USA, Inc., a subsidiary of Deutsche Telekom (2)	$18,785	30.70%	$15,042	27.10%	$	37,424	30.1	%	$	28,377	25.9	%
	AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T, Inc. (1)	$13,753	22.50%	$14,599	26.30%	$	29,097	23.4	%	$	27,902	25.5	%
	Comcast Cable Communications Management, LLC, subsidiary of Comcast Corporation (2)	$10,777	17.60%	$11,123	20.00%	$	21,737	17.5	%	$	22,479	20.6	%
	(1) Revenue from this customer is generated through our Domestic and Asia Pacific segments.
	(2) Revenue from this customer is generated through our Domestic, Asia Pacific and Latin America segments.
	On July 28, 2011, we entered into a new master services agreement with T-Mobile effective July 1, 2011, which covers all services that we provide to T-Mobile. The new master services agreement with T-Mobile has an initial term of five years and will automatically renew for additional one-year periods thereafter, but may be terminated by T-Mobile upon 90 days written notice.
	Our work for AT&T is covered by several contracts for a variety of different lines of AT&T business.  These contracts expire between 2014 and 2015.  Our initial master services agreement covering all AT&T work had been extended through January 31, 2013.   On January 25, 2013, we entered into a new master services agreement with AT&T Services, Inc., which expires December 31, 2015 and may be extended upon mutual agreement, but may be terminated by AT&T with written notice.
	On January 4, 2014, we signed a new master services agreement with Comcast, effective June 22, 2013, which provides for the same services as the original master services agreement that was signed in 2011 and would have expired in 2014. The new master services agreement covers all services that we provide to Comcast, has an initial term of one year and will automatically renew for additional one-year periods unless either party gives notice of cancellation. Comcast may terminate the agreement upon 90 days written notice.

DERIVATIVE_INSTRUMENTS

DERIVATIVE INSTRUMENTS	6 Months Ended
	Jun. 30, 2014
Derivative Instruments and Hedging Activities Disclosure [Abstract]	'
DERIVATIVE INSTRUMENTS	'
	DERIVATIVE INSTRUMENTS
	We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency exchange contracts to hedge our anticipated operating commitments that are denominated in foreign currencies, including forward contracts and range forward contracts (a transaction where both a call option is purchased and a put option is sold).  The contracts cover periods commensurate with expected exposure, generally three to twelve months, and are principally unsecured foreign exchange contracts.  The market risk exposure is essentially limited to risk related to currency rate movements.  We operate in Canada, the Philippines, Costa Rica and Honduras.  The functional currencies in Canada and the Philippines are the Canadian dollar and the Philippine peso, which are used to pay labor and other operating costs in those countries. We provide funds for these operating costs as our client contracts generate revenues which are paid in U.S. dollars.  In Costa Rica and Honduras, our functional currency is the U.S. dollar and the majority of our costs are denominated in U.S. dollars. As of June 30, 2014, we have not entered into any arrangements to hedge our exposure to fluctuations in the Costa Rican colon or the Honduran lempira relative to the U.S. dollar.
	We have elected to designate our derivatives as cash flow hedges in order to associate the results of the hedges with forecasted expenses. Unrealized gains and losses are recorded in accumulated other comprehensive income (“AOCI”) and will be re-classified to operations as the forecasted expenses are incurred, typically within one year. During the three and six months ended June 30, 2014 and 2013, our cash flow hedges were highly effective and hedge ineffectiveness was not material.
	The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of June 30, 2014:
		Local Currency Notional Amount	U.S. Dollar Notional Amount
	Canadian Dollar	8,750	$	8,240
	Philippine Peso	1,387,880	32,528
			$	40,768
	Derivative assets and liabilities associated with our hedging activities are measured at gross fair value as described in Note 8 and are reflected as separate line items in our consolidated balance sheets.

FAIR_VALUE_MEASUREMENTS

FAIR VALUE MEASUREMENTS	6 Months Ended
	Jun. 30, 2014
Fair Value Disclosures [Abstract]	'
FAIR VALUE MEASUREMENTS	'
	FAIR VALUE MEASUREMENTS
	The carrying value of our cash and cash equivalents, accounts receivable, notes receivable, accounts payable and line of credit approximate fair value because of their short-term nature.
	Derivative Instruments and Hedging Activities
	The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves.  The significant inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy.
	Restructuring Charges
	Accrued restructuring costs were valued using a discounted cash flow model.  Significant assumptions used in determining the amount of the estimated liability for closing a facility are the estimated liability for future lease payments on vacant facilities and the discount rate utilized to determine the present value of the future expected cash flows. If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain, in the consolidated statements of operations and comprehensive income (loss).
	In the future, if we sublease for periods that differ from our assumption or if an actual buy-out of a lease differs from our estimate, we may be required to record a gain or loss.  Future cash flows also include estimated property taxes through the remainder of the lease term, which are valued based upon historical tax payments.  Given that the restructuring charges were valued using our internal estimates using a discounted cash flow model, we have classified the accrued restructuring costs as Level 3 in the fair value hierarchy.
	Fair Value Hierarchy
	The following tables set forth our assets and liabilities measured at fair value on a recurring basis and a non-recurring basis by level within the fair value hierarchy.  Assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement.
		Liabilities Measured at Fair Value
		on a Recurring Basis as of June 30, 2014
		Level 1		Level 2		Level 3		Total
	Assets:
	Foreign exchange contracts	$	—	$	34	$	—	$	34
	Total fair value of assets measured on a recurring basis	$	—	$	34	$	—	$	34
	Liabilities:
	Foreign exchange contracts	$	—	$	381	$	—	$	381
	Total fair value of liabilities measured on a recurring basis	$	—	$	381	$	—	$	381
		Liabilities Measured at Fair Value
		on a Recurring Basis as of December 31, 2013
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Foreign exchange contracts	$	—	$	2,160	$	—	$	2,160
	Total fair value of liabilities measured on a recurring basis	$	—	$	2,160	$	—	$	2,160
		Liabilities Measured at Fair Value on a
		Non-Recurring Basis as of June 30, 2014
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	1,724	$	1,724
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	1,724	$	1,724
		Assets and Liabilities Measured at Fair Value on a
		Non-Recurring Basis as of December 31, 2013
		Level 1		Level 2		Level 3		Total
	Assets:
	Property, plant and equipment, net	$	—	$	—	531		531
	Total fair value of assets measured on a non-recurring basis	$	—	$	—	$	531	$	531
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	16	$	16
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	16	$	16

DEBT

DEBT	6 Months Ended
	Jun. 30, 2014
Debt Disclosure [Abstract]	'
DEBT	'
	DEBT
	Effective February 28, 2012, we entered into a secured revolving credit facility ("Credit Agreement") with Wells Fargo Bank. The Credit Agreement has a maturity date of February 28, 2016. The amount we may borrow under the Credit Agreement is the lesser of the borrowing base calculation and $15,000, and, so long as no default has occurred, we may increase the maximum availability to $20,000 in $2,500 increments.  As of June 30, 2014, we had $1,000 outstanding borrowings on our credit facility and available capacity was $13,920, net of $80 of letters of credit backed by the facility.
	Under the Credit Agreement, we are subject to certain standard affirmative and negative covenants, including the following financial covenants: 1) maintaining a Minimum Adjusted EBITDA, as defined in the Credit Agreement, of no less than the cumulative month-end minimum amounts set forth in an amendment to the Credit Agreement and 2) limiting non-financed capital expenditures to no more than the cumulative month-end maximum amounts set forth in an amendment to the Credit Agreement. We were in compliance with all such covenants as of June 30, 2014.
	In March 2014, the Company and Wells Fargo agreed on the financial covenants for 2014 and the first quarter of 2015, constituting the Sixth Amendment to the Credit Agreement. This amendment also amended certain definitions and fees. In June 2014, we entered into a Seventh Amendment to the Credit Agreement adjusting the financial covenants through the first quarter of 2015.

SHAREBASED_COMPENSATION

SHARE-BASED COMPENSATION	6 Months Ended
	Jun. 30, 2014
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]	'
SHARE-BASED COMPENSATION	'
	SHARE-BASED COMPENSATION
	Our share-based compensation arrangements include grants of stock options, restricted stock awards and deferred stock units under the StarTek, Inc. 2008 Equity Incentive Plan, certain awards granted outside of these plans and our Employee Stock Purchase Plan. The compensation expense that has been charged against income for stock option awards and restricted stock for the three and six months ended June 30, 2014 and was $462 and $864 and for the three and six months ended June 20, 2013 was $391 and $857, respectively, and is included in selling, general and administrative expense.  As of June 30, 2014, there was $1,976 of total unrecognized compensation expense related to nonvested stock options, which is expected to be recognized over a weighted-average period of 2.0 years.

ACCUMULATED_OTHER_COMPREHENSIV

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	6 Months Ended
	Jun. 30, 2014
Stockholders' Equity Note [Abstract]	'
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	'
	ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)
	Accumulated other comprehensive income (loss) consisted of the following items:
		Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges				Total
	Balance at December 31, 2013	$	1,900		$	(2,909	)		$	(1,009	)
	Foreign currency translation	(120		)	—				(120		)
	Reclassification to operations	—			2,026				2,026
	Unrealized gains (losses)	—			(215		)		(215		)
	Tax provision (benefit)	45			(679		)		(634		)
	Balance at June 30, 2014	$	1,825		$	(1,777	)		$	48
	Reclassifications out of accumulated other comprehensive income (loss) for the three and six months ended June 30, 2014 and 2013 were as follows:
	Type of Instrument		Amount Reclassified from Accumulated Other Comprehensive Income											Affected Line Item in the Statement Where Net Income is Presented
			Three Months Ended							Six Months Ended
			June 30,							June 30,
			2014			2013				2014		2013
	(Gains) losses on cash flow hedges
	Foreign exchange contracts		$	669		$	(227	)		$	1,892	$	174	Cost of services
	Foreign exchange contracts		42			—				134		—		Selling, general and administrative expenses
			$	711		$	(227	)		$	2,026	$	174

SEGMENT_INFORMATION

SEGMENT INFORMATION	6 Months Ended
	Jun. 30, 2014
Segment Reporting [Abstract]	'
SEGMENT INFORMATION	'
	SEGMENT INFORMATION
	We operate our business within three reportable segments, based on the geographic regions in which our services are rendered: Domestic, Asia Pacific and Latin America. As of June 30, 2014, our Domestic segment included the operations of eight facilities in the U.S. and one facility in Canada. Our Asia Pacific segment included the operations of four facilities in the Philippines and our Latin America segment included one facility in Costa Rica and two facilities in Honduras.
	We primarily evaluate segment operating performance in each reporting segment based on net sales, gross profit and working capital. Certain operating expenses are not allocated to each reporting segment; therefore, we do not present income statement information by reporting segment below the gross profit level.
	Information about our reportable segments, which correspond to the geographic areas in which we operate, for the three and six months ended June 30, 2014 and 2013 is as follows:
		For the Three Months Ended June 30,
		2014		2013
	Revenue:
	Domestic	$	30,931	$	28,899
	Asia Pacific	21,035		19,862
	Latin America	9,288		6,815
	Total	$	61,254	$	55,576
	Gross profit:
	Domestic	$	2,641	$	3,544
	Asia Pacific	2,631		2,160
	Latin America	420		(83		)
	Total	$	5,692	$	5,621
		For the Six Months Ended June 30,
		2014		2013
	Revenue:
	Domestic	$	64,238	$	56,910
	Asia Pacific	42,088		39,562
	Latin America	18,137		12,914
	Total	$	124,463	$	109,386
	Gross profit:
	Domestic	$	7,184	$	6,469
	Asia Pacific	6,234		4,367
	Latin America	491		(487		)
	Total	$	13,909	$	10,349

BASIS_OF_PRESENTATION_AND_SUMM1

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	6 Months Ended
	Jun. 30, 2014
Accounting Policies [Abstract]	'
Use of Estimates	'
	Use of Estimates
	The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.
Recently Issued Accounting Standards	'
	Recently Issued Accounting Standards
	In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASU 2014-09”). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016, and early adoption is prohibited. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We are currently assessing the impact the adoption of ASU 2014-09 will have on our financial statements.
	In April 2014, the FASB issued ASU 2014-08, Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360) - Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity ("ASU 2014-08"), which provides guidance on the requirements for reporting discontinued operations. Under the new guidance, only disposals representing a strategic shift in operations - that is, a major effect on the organization's operations and financial results - should be presented as discontinued operations. Examples include a disposal of a major geographic area, a major line of business, or a major equity method investment. Additionally, the ASU requires expanded disclosures about discontinued operations that will provide financial statement users with more information about the assets, liabilities, income, and expenses of discontinued operations. ASU 2014-08 is effective for fiscal years, and interim periods within those years, beginning after December 15, 2014. The ASU shall be applied prospectively to (a) all disposals (or classifications as held for sale) of components of an entity and (b) businesses or nonprofit activities that, on acquisition, are classified as held for sale that occur after the effective date. Early adoption is permitted for disposals that have not been previously reported. The adoption of this ASU is not expected to have a material impact on our financial statements.

ACQUISITION_Tables

ACQUISITION (Tables) (RN's On Call)	6 Months Ended
	Jun. 30, 2014
RN's On Call	'
Business Acquisition [Line Items]	'
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed	'
	The following summarizes the final purchase price allocation of the fair values of the assets acquired as of the acquisition date. There were no other assets or liabilities acquired.
		Acquisition Date
		Fair Value
	Customer base	$	340
	Goodwill	1,115
	Total purchase price	$	1,455

GOODWILL_AND_INTANGIBLE_ASSETS1

GOODWILL AND INTANGIBLE ASSETS (Tables)	6 Months Ended
	Jun. 30, 2014
Goodwill and Intangible Assets Disclosure [Abstract]	'
Schedule of Finite-Lived Intangible Assets	'
	The following table presents our intangible assets as of June 30, 2014:
		Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
	Developed technology	$	390	$	61	$	329	3.69
	Customer base	470		85		385		4.33
	Trade name	70		15		55		2.89
	Noncompete agreement	10		6		4		0.75
		$	940	$	167	$	773	3.94
Schedule of Finite-Lived Intangible Assets, Future Amortization Expense	'
	Expected future amortization of intangible assets as of June 30, 2014 is as follows:
	Year Ending December 31,	Amount
	Remainder of 2014	$	71
	2015	139
	2016	105
	2017	94
	2018	94
	Thereafter	270

IMPAIRMENT_LOSSES_AND_RESTRUCT1

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES (Tables)	6 Months Ended
	Jun. 30, 2014
Restructuring and Related Activities [Abstract]	'
Schedule of Restructuring and Related Costs	'
	A summary of the activity under the restructuring plans as of June 30, 2014 is as follows:
		Facility-Related/Employee-Related Costs
		Victoria		Jonesboro			Costa Rica		Corporate			Total
	Balance as of December 31, 2013	$	16	$	—		$	—	$	—		$	16
	Expense	—		638			1,004		253			1,895
	Payments, net of receipts for sublease	—		(152		)	—		(35		)	(187		)
	Balance as of June 30, 2014	$	16	$	486		$	1,004	$	218		1,724

PRINCIPAL_CLIENTS_Tables

PRINCIPAL CLIENTS (Tables)	6 Months Ended
	Jun. 30, 2014
Risks and Uncertainties [Abstract]	'
Schedule of Revenue by Major Customers	'
	The following table represents revenue concentration of our principal clients:
		Three Months Ended June 30,				Six Months Ended June 30,
		2014		2013		2014				2013
		Revenue	Percentage	Revenue	Percentage	Revenue		Percentage		Revenue		Percentage
	T-Mobile USA, Inc., a subsidiary of Deutsche Telekom (2)	$18,785	30.70%	$15,042	27.10%	$	37,424	30.1	%	$	28,377	25.9	%
	AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T, Inc. (1)	$13,753	22.50%	$14,599	26.30%	$	29,097	23.4	%	$	27,902	25.5	%
	Comcast Cable Communications Management, LLC, subsidiary of Comcast Corporation (2)	$10,777	17.60%	$11,123	20.00%	$	21,737	17.5	%	$	22,479	20.6	%
	(1) Revenue from this customer is generated through our Domestic and Asia Pacific segments.
	(2) Revenue from this customer is generated through our Domestic, Asia Pacific and Latin America segments.

DERIVATIVE_INSTRUMENTS_Tables

DERIVATIVE INSTRUMENTS (Tables)	6 Months Ended
	Jun. 30, 2014
Derivative Instruments and Hedging Activities Disclosure [Abstract]	'
Schedule of Notional Amounts of Outstanding Derivative Positions	'
	The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of June 30, 2014:
		Local Currency Notional Amount	U.S. Dollar Notional Amount
	Canadian Dollar	8,750	$	8,240
	Philippine Peso	1,387,880	32,528
			$	40,768

FAIR_VALUE_MEASUREMENTS_Tables

FAIR VALUE MEASUREMENTS (Tables)	6 Months Ended
	Jun. 30, 2014
Fair Value Disclosures [Abstract]	'
Fair Value Measurements, Recurring and Nonrecurring	'
	The following tables set forth our assets and liabilities measured at fair value on a recurring basis and a non-recurring basis by level within the fair value hierarchy.  Assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement.
		Liabilities Measured at Fair Value
		on a Recurring Basis as of June 30, 2014
		Level 1		Level 2		Level 3		Total
	Assets:
	Foreign exchange contracts	$	—	$	34	$	—	$	34
	Total fair value of assets measured on a recurring basis	$	—	$	34	$	—	$	34
	Liabilities:
	Foreign exchange contracts	$	—	$	381	$	—	$	381
	Total fair value of liabilities measured on a recurring basis	$	—	$	381	$	—	$	381
		Liabilities Measured at Fair Value
		on a Recurring Basis as of December 31, 2013
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Foreign exchange contracts	$	—	$	2,160	$	—	$	2,160
	Total fair value of liabilities measured on a recurring basis	$	—	$	2,160	$	—	$	2,160
		Liabilities Measured at Fair Value on a
		Non-Recurring Basis as of June 30, 2014
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	1,724	$	1,724
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	1,724	$	1,724
		Assets and Liabilities Measured at Fair Value on a
		Non-Recurring Basis as of December 31, 2013
		Level 1		Level 2		Level 3		Total
	Assets:
	Property, plant and equipment, net	$	—	$	—	531		531
	Total fair value of assets measured on a non-recurring basis	$	—	$	—	$	531	$	531
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	16	$	16
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	16	$	16

ACCUMULATED_OTHER_COMPREHENSIV1

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)	6 Months Ended
	Jun. 30, 2014
Stockholders' Equity Note [Abstract]	'
Schedule of Comprehensive Income (Loss)	'
	Accumulated other comprehensive income (loss) consisted of the following items:
		Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges				Total
	Balance at December 31, 2013	$	1,900		$	(2,909	)		$	(1,009	)
	Foreign currency translation	(120		)	—				(120		)
	Reclassification to operations	—			2,026				2,026
	Unrealized gains (losses)	—			(215		)		(215		)
	Tax provision (benefit)	45			(679		)		(634		)
	Balance at June 30, 2014	$	1,825		$	(1,777	)		$	48
Reclassification out of Accumulated Other Comprehensive Income	'
	Reclassifications out of accumulated other comprehensive income (loss) for the three and six months ended June 30, 2014 and 2013 were as follows:
	Type of Instrument		Amount Reclassified from Accumulated Other Comprehensive Income											Affected Line Item in the Statement Where Net Income is Presented
			Three Months Ended							Six Months Ended
			June 30,							June 30,
			2014			2013				2014		2013
	(Gains) losses on cash flow hedges
	Foreign exchange contracts		$	669		$	(227	)		$	1,892	$	174	Cost of services
	Foreign exchange contracts		42			—				134		—		Selling, general and administrative expenses
			$	711		$	(227	)		$	2,026	$	174

SEGMENT_INFORMATION_Tables

SEGMENT INFORMATION (Tables)	6 Months Ended
	Jun. 30, 2014
Segment Reporting [Abstract]	'
Schedule of Segment Reporting Information, by Segment	'
	Information about our reportable segments, which correspond to the geographic areas in which we operate, for the three and six months ended June 30, 2014 and 2013 is as follows:
		For the Three Months Ended June 30,
		2014		2013
	Revenue:
	Domestic	$	30,931	$	28,899
	Asia Pacific	21,035		19,862
	Latin America	9,288		6,815
	Total	$	61,254	$	55,576
	Gross profit:
	Domestic	$	2,641	$	3,544
	Asia Pacific	2,631		2,160
	Latin America	420		(83		)
	Total	$	5,692	$	5,621
		For the Six Months Ended June 30,
		2014		2013
	Revenue:
	Domestic	$	64,238	$	56,910
	Asia Pacific	42,088		39,562
	Latin America	18,137		12,914
	Total	$	124,463	$	109,386
	Gross profit:
	Domestic	$	7,184	$	6,469
	Asia Pacific	6,234		4,367
	Latin America	491		(487		)
	Total	$	13,909	$	10,349

ACQUISITION_Details

ACQUISITION (Details) (RN's On Call, USD $)	0 Months Ended	6 Months Ended
In Thousands, unless otherwise specified	Jul. 24, 2013	Jun. 30, 2014
Business Acquisition [Line Items]	'	'
Business acquisition, purchase price	$1,455	'
Payments to acquire business	'	1,000
Goodwill	1,115	'
Customer base [Member]	'	'
Business Acquisition [Line Items]	'	'
Customer base	$340	'
Customer base, useful life	'	'10 years

GOODWILL_AND_INTANGIBLE_ASSETS2

GOODWILL AND INTANGIBLE ASSETS (Details) (USD $)	6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Goodwill and Intangible Assets Disclosure [Abstract]	'	'
Goodwill	$2,002	$1,637
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	'	940
Accumulated Amortization	167	'
Net Intangibles	773	1,164
Weighted Average Amortization Period (years)	'3 years 11 months 9 days	'
Remainder of 2014	71	'
2015	139	'
2016	105	'
2017	94	'
2018	94	'
Thereafter	270	'
Developed technology	'	'
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	'	390
Accumulated Amortization	61	'
Net Intangibles	329	'
Weighted Average Amortization Period (years)	'3 years 8 months 9 days	'
Customer base	'	'
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	'	470
Accumulated Amortization	85	'
Net Intangibles	385	'
Weighted Average Amortization Period (years)	'4 years 3 months 29 days	'
Trade name	'	'
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	'	70
Accumulated Amortization	15	'
Net Intangibles	55	'
Weighted Average Amortization Period (years)	'2 years 10 months 21 days	'
Noncompete agreement	'	'
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	'	10
Accumulated Amortization	6	'
Net Intangibles	$4	'
Weighted Average Amortization Period (years)	'9 months	'

IMPAIRMENT_LOSSES_AND_RESTRUCT2

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES (Textuals) (Details) (USD $)	6 Months Ended	3 Months Ended			6 Months Ended		3 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2014	Mar. 31, 2014	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014
		Domestic	Domestic	Domestic	Domestic	Domestic	Domestic
		Jonesboro	Jonesboro	Jonesboro	Jonesboro	Corporate	Corporate
			Employee-Related Costs	Facility Closing Costs	Facility Closing Costs	Employee-Related Costs	Other Restructuring
Restructuring Cost and Reserve [Line Items]	'	'	'	'	'	'	'
Expense	$1,895	'	$192	$446	$638	$253	$604
Gain on early termination of lease	'	256	'	'	'	'	'
Accrued outsourcing costs	'	'	'	'	'	'	330
Restructuring, expected cost	'	'	'	'	'	'	$700

IMPAIRMENT_LOSSES_AND_RESTRUCT3

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES (Summary of Activity, Restructuring Plans) (Details) (USD $)	6 Months Ended		3 Months Ended	6 Months Ended	3 Months Ended	6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014	Mar. 31, 2014	Jun. 30, 2014	Jun. 30, 2014
		Domestic	Domestic	Domestic	Domestic	Domestic	Latin America
		Facility Closing Costs	Facility Closing Costs	Facility Closing Costs	Employee-Related Costs	Employee-Related Costs	Employee-Related Costs
		Victoria	Jonesboro	Jonesboro	Jonesboro	Corporate
Restructuring Reserve [Roll Forward]	'	'	'	'	'	'	'
Balance as of December 31, 2013	$16	$16	'	'	'	'	'
Expense	1,895	0	446	638	192	253	1,004
Payments, net of receipts for sublease	-187	0	'	-152	'	-35	'
Balance as of June 30, 2014	$1,724	$16	$486	$486	'	$218	$1,004

NET_LOSS_PER_SHARE_Details

NET LOSS PER SHARE (Details)	6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013
Earnings Per Share [Abstract]	'	'
Anti-dilutive securities excluded from computation of earnings per share (in shares)	2,277,806	2,207,060

PRINCIPAL_CLIENTS_Details

PRINCIPAL CLIENTS (Details) (USD $)

0 Months Ended

3 Months Ended

6 Months Ended

3 Months Ended

6 Months Ended

0 Months Ended

3 Months Ended

6 Months Ended

In Thousands, unless otherwise specified

Jul. 28, 2011

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jan. 04, 2014

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

T-Mobile USA, Inc., a subsidiary of Deutsche Telekom

T-Mobile USA, Inc., a subsidiary of Deutsche Telekom

T-Mobile USA, Inc., a subsidiary of Deutsche Telekom

T-Mobile USA, Inc., a subsidiary of Deutsche Telekom

T-Mobile USA, Inc., a subsidiary of Deutsche Telekom

AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T Inc.

AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T Inc.

AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T Inc.

AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T Inc.

Comcast Cable Communications Management LLC, subsidiary of Comcast Corporation

Comcast Cable Communications Management LLC, subsidiary of Comcast Corporation

Comcast Cable Communications Management LLC, subsidiary of Comcast Corporation

Comcast Cable Communications Management LLC, subsidiary of Comcast Corporation

Comcast Cable Communications Management LLC, subsidiary of Comcast Corporation

Revenue, Major Customers [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Revenue

'

$18,785

[1]

$15,042

[1]

$37,424

[1]

$28,377

[1]

$13,753

[2]

$14,599

[2]

$29,097

[2]

$27,902

[2]

'

$10,777

[1]

$11,123

[1]

$21,737

[1]

$22,479

[1]

Revenue concentration, percentage

'

30.70%

[1]

27.10%

[1]

30.10%

[1]

25.90%

[1]

22.50%

[2]

26.30%

[2]

23.40%

[2]

25.50%

[2]

'

17.60%

[1]

20.00%

[1]

17.50%

[1]

20.60%

[1]

Initial term of the master service agreement

'5 years

'

'

'

'

'

'

'

'

'1 year

'

'

'

'

Master services agreement, renewal term

'1 year

'

'

'

'

'

'

'

'

'1 year

'

'

'

'

Notice of termination option of the initial term

'90 days

'

'

'

'

'

'

'

'

'90 days

'

'

'

'

[1]

Revenue from this customer is generated through our Domestic, Asia Pacific and Latin America segments.

[2]

Revenue from this customer is generated through our Domestic and Asia Pacific segments.

DERIVATIVE_INSTRUMENTS_Textual

DERIVATIVE INSTRUMENTS (Textual) (Details) (Foreign Exchange Contract)	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014	Jun. 30, 2014
In Thousands, unless otherwise specified	USD ($)	Minimum [Member]	Maximum [Member]	Canadian Dollar	Canadian Dollar	Philippine Peso	Philippine Peso
				USD ($)	CAD	USD ($)	PHP
Derivative [Line Items]	'	'	'	'	'	'	'
Derivatives, contract period	'	'3 months	'12 months	'	'	'	'
Derivatives, notional amount	$40,768	'	'	$8,240	8,750	$32,528	1,387,880

FAIR_VALUE_MEASUREMENTS_Recurr

FAIR VALUE MEASUREMENTS (Recurring and Nonrecurring) (Details) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Assets and Liabilities at Fair Value Measured on Recurring Basis	'	'
Liabilities, Foreign exchange contracts	$381	$2,160
Recurring	'	'
Assets and Liabilities at Fair Value Measured on Recurring Basis	'	'
Assets, Foreign exchange contracts	34	'
Total fair value of assets measured on a recurring basis	34	'
Liabilities, Foreign exchange contracts	381	2,160
Total fair value of liabilities measured on a recurring basis	381	2,160
Nonrecurring	'	'
Assets and Liabilities at Fair Value on a Nonrecurring Basis	'	'
Property, plant and equipment, net	'	531
Total fair value of assets measured on a non-recurring basis	'	531
Accrued restructuring costs	1,724	16
Total fair value of liabilities measured on a non-recurring basis	1,724	16
Level 2 | Recurring	'	'
Assets and Liabilities at Fair Value Measured on Recurring Basis	'	'
Assets, Foreign exchange contracts	34	'
Total fair value of assets measured on a recurring basis	34	'
Liabilities, Foreign exchange contracts	381	2,160
Total fair value of liabilities measured on a recurring basis	381	2,160
Level 3 | Nonrecurring	'	'
Assets and Liabilities at Fair Value on a Nonrecurring Basis	'	'
Property, plant and equipment, net	'	531
Total fair value of assets measured on a non-recurring basis	'	531
Accrued restructuring costs	1,724	16
Total fair value of liabilities measured on a non-recurring basis	$1,724	$16

DEBT_Details

DEBT (Details) (Revolving Credit Facility [Member], USD $)	Jun. 30, 2014
Revolving Credit Facility [Member]	'
Line of Credit Facility [Line Items]	'
Minimum borrowing capacity, upper limit	$15,000,000
Maximum borrowing capacity	20,000,000
Increments for additional borrowing	2,500,000
Borrowings outstanding under revolving credit facility	1,000,000
Remaining borrowing capacity	13,920,000
Amount outstanding for undrawn letters of credit issued under revolving credit facility	$80,000

SHAREBASED_COMPENSATION_Textua

SHARE-BASED COMPENSATION (Textuals (Details) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Stock Awards Activity [Line Items]	'	'	'	'
Total compensation cost	$462	$391	$864	$857
Stock Options	'	'	'	'
Stock Awards Activity [Line Items]	'	'	'	'
Total unrecognized compensation cost	$1,976	'	$1,976	'
Weighted-average period that cost is expected to be recognized	'	'	'2 years	'

ACCUMULATED_OTHER_COMPREHENSIV2

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013	Dec. 31, 2013
Accumulated Other Comprehensive Income (Loss) [Roll Forward]	'	'	'	'	'
Foreign Currency Translation Adjustment - Beginning balance	'	'	$1,900	'	'
Derivatives Accounted for as Cash Flow Hedges - Beginning balance	'	'	-2,909	'	'
Foreign currency translation	'	'	-120	'	'
Reclassification to operations	711	-227	2,026	174	'
Unrealized gains (losses)	'	'	-215	'	'
Foreign Currency Translation Adjustment - Tax provision (benefit)	'	'	45	'	'
Derivatives Accounted for as Cash Flow Hedges - Tax provision (benefit)	'	'	-679	'	'
Total - Tax provision (benefit)	'	'	-634	'	'
Foreign Currency Translation Adjustment - Ending balance	1,825	'	1,825	'	'
Derivatives Accounted for as Cash Flow Hedges - Ending balance	-1,777	'	-1,777	'	'
Total - Ending balance	$48	'	$48	'	($1,009)

ACCUMULATED_OTHER_COMPREHENSIV3

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) Reclassification (Details) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Cost of services	$55,562	$49,955	$110,554	$99,037
Selling, general and administrative expenses	7,301	7,198	15,549	14,448
Reclassification to operations	711	-227	2,026	174
Accumulated Net Gain (Loss) from Designated or Qualifying Cash Flow Hedges | Foreign exchange contracts | Amount Reclassified from Accumulated Other Comprehensive Income	'	'	'	'
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Cost of services	669	-227	1,892	174
Selling, general and administrative expenses	$42	$0	$134	$0

SEGMENT_INFORMATION_Textual_De

SEGMENT INFORMATION (Textual) (Details)	6 Months Ended
	Jun. 30, 2014
	segment
Segment Reporting Information [Line Items]	'
Number of reportable segments	3
U.S.	'
Segment Reporting Information [Line Items]	'
Number of operating facilities	8
Canada	'
Segment Reporting Information [Line Items]	'
Number of operating facilities	1
Philippines	'
Segment Reporting Information [Line Items]	'
Number of operating facilities	4
Costa Rica	'
Segment Reporting Information [Line Items]	'
Number of operating facilities	1
Honduras	'
Segment Reporting Information [Line Items]	'
Number of operating facilities	2

SEGMENT_INFORMATION_Segment_Re

SEGMENT INFORMATION (Segment Reporting) (Details) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Segment Reporting Information [Line Items]	'	'	'	'
Revenue	$61,254	$55,576	$124,463	$109,386
Gross profit	5,692	5,621	13,909	10,349
Domestic | Reportable Geographical Components	'	'	'	'
Segment Reporting Information [Line Items]	'	'	'	'
Revenue	30,931	28,899	64,238	56,910
Gross profit	2,641	3,544	7,184	6,469
Asia Pacific | Reportable Geographical Components	'	'	'	'
Segment Reporting Information [Line Items]	'	'	'	'
Revenue	21,035	19,862	42,088	39,562
Gross profit	2,631	2,160	6,234	4,367
Latin America | Reportable Geographical Components	'	'	'	'
Segment Reporting Information [Line Items]	'	'	'	'
Revenue	9,288	6,815	18,137	12,914
Gross profit	$420	($83)	$491	($487)