Startek (SRT) 10-Q 11 May 15 2015 Q1 Quarterly report Financial data

DOCUMENT_AND_ENTITY_INFORMATIO

DOCUMENT AND ENTITY INFORMATION	3 Months Ended
	Mar. 31, 2015	5-May-15
Document and Entity Information Abstract
Entity Registrant Name	StarTek, Inc.
Entity Central Index Key	1031029
Document Type	10-Q
Document Period End Date	31-Mar-15
Amendment Flag	FALSE
Current Fiscal Year End Date	-19
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Entity Common Stock, Shares Outstanding		15,524,568
Document Fiscal Year Focus	2015
Document Fiscal Period Focus	Q1

CONSOLIDATED_STATEMENTS_OF_OPE

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS (Unaudited) (USD $)	3 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Revenue	$63,653	$63,209
Cost of services	57,536	54,991
Gross profit	6,117	8,218
Selling, general and administrative expenses	8,061	8,249
Restructuring charges	806	191
Operating loss	-2,750	-222
Interest and other income (expense), net	-238	-128
Loss before income taxes	-2,988	-350
Income tax expense	187	150
Net loss	-3,175	-500
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments	-67	-112
Change in fair value of derivative instruments	8	355
Comprehensive loss	($3,234)	($257)
Net loss per common share - basic and diluted (in usd per share)	($0.21)	($0.03)
Weighted average common shares outstanding - basic and diluted (in shares)	15,417	15,377

CONSOLIDATED_BALANCE_SHEETS_Un

CONSOLIDATED BALANCE SHEETS (Unaudited) (USD $)	Mar. 31, 2015	Dec. 31, 2014
In Thousands, unless otherwise specified
Current assets:
Cash and cash equivalents	$6,465	$5,306
Trade accounts receivable, net	45,797	46,103
Derivative asset	17	48
Prepaid expenses	3,465	2,257
Other current assets	1,170	794
Total current assets	56,914	54,508
Property, plant and equipment, net	32,398	28,180
Long-term deferred income tax assets	1,386	1,429
Intangible assets, net	2,512	2,609
Goodwill	4,136	4,136
Other long-term assets	2,892	2,931
Total assets	100,238	93,793
Current liabilities:
Accounts payable	10,812	10,434
Accrued liabilities:
Accrued payroll	7,019	5,522
Accrued compensated absences	2,173	2,309
Other accrued liabilities	1,122	3,040
Line of credit	9,286	4,640
Derivative liability	1,210	1,250
Deferred income tax liabilities	991	965
Other current liabilities	4,604	3,512
Total current liabilities	37,217	31,672
Deferred rent	1,897	1,593
Long-term obligations under capital leases	7,826	4,264
Other liabilities	1,303	1,583
Total liabilities	48,243	39,112
Commitments and contingencies
Stockholders' equity:
Common stock, 32,000,000 non-convertible shares, $0.01 par value, authorized; 15,425,275 and 15,414,803 shares issued and outstanding at March 31, 2015 and December 31, 2014, respectively	154	154
Additional paid-in capital	76,604	76,056
Accumulated other comprehensive loss	-884	-825
Accumulated deficit	-23,879	-20,704
Total stockholders' equity	51,995	54,681
Total liabilities and stockholders' equity	$100,238	$93,793

CONSOLIDATED_BALANCE_SHEETS_Pa

CONSOLIDATED BALANCE SHEETS [Parenthetical] (Unaudited) (USD $)	Mar. 31, 2015	Dec. 31, 2014
Statement of Financial Position [Abstract]
Common stock, par value (in usd per share)	$0.01	$0.01
Common stock, non-convertible shares authorized	32,000,000	32,000,000
Common stock, shares issued	15,425,275	15,414,803
Common stock, shares outstanding	15,425,275	15,414,803

CONSOLIDATED_STATEMENTS_OF_CAS

CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Operating Activities
Net loss	($3,175)	($500)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization	3,036	2,356
Losses on disposal of assets	0	5
Share-based compensation expense	496	402
Amortization of deferred gain on sale leaseback transaction	-57	-64
Deferred income taxes	26	168
Income tax benefit related to other comprehensive income	0	-213
Changes in operating assets and liabilities:
Trade accounts receivable, net	270	-3,028
Prepaid expenses and other assets	-1,561	838
Accounts payable	1,441	-218
Accrued and other liabilities	46	-1,080
Net cash provided by (used in) operating activities	522	-1,334
Investing Activities
Proceeds from note receivable	0	159
Purchases of property, plant and equipment	-3,509	-2,354
Cash paid for prior period acquisitions of businesses	-234	-199
Net cash used in investing activities	-3,743	-2,394
Financing Activities
Proceeds from stock option exercises	0	24
Proceeds from the issuance of common stock	52	27
Proceeds from line of credit	66,082	41,760
Principal payments on line of credit	-61,436	-42,254
Principal payments on long-term debt	-92
Principal payments on capital lease obligations	-199	-51
Net cash provided by (used in) financing activities	4,407	-494
Effect of exchange rate changes on cash	-27	42
Net increase (decrease) in cash and cash equivalents	1,159	-4,180
Cash and cash equivalents at beginning of period	5,306	10,989
Cash and cash equivalents at end of period	6,465	6,809
Supplemental Disclosure of Noncash Investing Activities
Assets acquired through capital lease	$4,840

BASIS_OF_PRESENTATION_AND_SUMM

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	3 Months Ended
	Mar. 31, 2015
Accounting Policies [Abstract]
BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
	The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all information and footnotes required by GAAP for complete financial statements. These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation. Operating results for the three months ended March 31, 2015, are not necessarily indicative of operating results that may be expected during any other interim period of 2015 or the year ending December 31, 2015.
	The consolidated balance sheet as of December 31, 2014, included herein was derived from the audited financial statements as of that date, but does not include all disclosures including notes required by GAAP. As such, the information included in this quarterly report on Form 10-Q should be read in conjunction with the consolidated financial statements and accompanying notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2014.
	Unless otherwise noted in this report, any description of "us," "we," or "our," refers to StarTek, Inc. and its subsidiaries. Financial information in this report is presented in U.S. dollars.
	Use of Estimates
	The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.
	Recent Accounting Pronouncements
	In April 2015, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update No. 2015-03, Simplifying the Presentation of Debt Issuance Costs ("ASU 2015-03"). ASU 2015-03 requires that debt issuance costs be presented in the balance sheet as a direct deduction from the carrying amount of debt liability, consistent with debt discounts or premiums. The recognition and measurement guidance for debt issuance costs would not be affected by the amendments in ASU 2015-03. ASU 2015-03 will be effective for fiscal years beginning after December 15, 2015. We are currently evaluating the impact that the adoption of ASU 2015-03 may have on our consolidated financial statements or disclosures.
	In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASU 2014-09”). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016; however, in April 2015, the FASB voted to propose a one-year deferral of the effective date. The proposed deferral may permit early adoption, but would not allow adoption any earlier than the original effective date of the standard. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We are currently assessing the impact the adoption of ASU 2014-09, including possible transition alternatives, will have on our financial statements.

ACQUISITION

ACQUISITION	3 Months Ended
	Mar. 31, 2015
Business Combinations [Abstract]
ACQUISITIONS	ACQUISITION
	Collection Center, Inc.
	On October 1, 2014, we acquired Collection Center, Inc. ("CCI"), a receivables management company for approximately $4,105, net of interest incurred. CCI specializes in providing collection services primarily in the healthcare industry and also in the financial services, utility and commercial industries.
	We paid $2,610 of the purchase price in cash on the acquisition date with the remaining balance to be paid quarterly by September 2016. The remaining payments may be adjusted if certain quarterly revenue targets are not met. Minimal acquisition-related expenses were paid, which were recorded in selling, general and administrative expenses. Financial results from the date of acquisition are included in the results of operations within our Domestic segment.
	We finalized our purchase price allocation during the three months ended March 31, 2015 and there were no adjustments to the preliminary estimates of fair value assigned at the acquisition date.
		Acquisition Date Fair Value
	Customer relationships	$	1,840
	Trade name	130
	Goodwill	2,135
	Total purchase price	$	4,105
	The customer relationships and trade name have estimated useful lives of eight years and seven years, respectively. The goodwill recognized was attributable primarily to the acquired workforce and further expansion into the health care industry.

GOODWILL_AND_INTANGIBLE_ASSETS

GOODWILL AND INTANGIBLE ASSETS (Notes)	3 Months Ended
	Mar. 31, 2015
Goodwill and Intangible Assets Disclosure [Abstract]
GOODWILL AND INTANGIBLE ASSETS	GOODWILL AND INTANGIBLE ASSETS
	Goodwill
	The goodwill of $4,136 recognized from our acquisitions during 2013 and 2014 was assigned to our Domestic segment. The tax basis of the goodwill is deductible for income tax purposes.
	Intangible Assets
	The following table presents our intangible assets as of March 31, 2015:
		Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
	Developed technology	$	390	$	97	$	293	3.5
	Customer base	2,310		258		2,052		4.25
	Trade name	200		33		167		3.41
	Noncompete agreement	10		10		—
		$	2,910	$	398	$	2,512	4.11
	Expected future amortization of intangible assets as of March 31, 2015 is as follows:
	Year Ending December 31,	Amount
	Remainder of 2015	$	290
	2016	354
	2017	343
	2018	343
	2019	334
	Thereafter	848

RESTRUCTURING_CHARGES

RESTRUCTURING CHARGES	3 Months Ended
	Mar. 31, 2015
Restructuring and Related Activities [Abstract]
RESTRUCTURING CHARGES	RESTRUCTURING CHARGES
	Restructuring Charges
	The table below summarizes the balance of accrued restructuring costs, which is included in other current liabilities in our consolidated balance sheets, and the changes during the three months ended March 31, 2015:
		Jonesboro			Costa Rica			Corporate			Total
	Balance as of December 31, 2014	$	64		$	9		$	32		$	105
	Expense (reversal)	(14		)	—			4			(10		)
	Payments	(25		)	(9		)	(7		)	(41		)
	Balance as of March 31, 2015	$	25		$	—		$	29		$	54
	In February 2014, we announced the closure of our Jonesboro, Arkansas facility, which ceased operations in the second quarter of 2014 when the business transitioned to another facility. We established a restructuring reserve of $192 for employee related costs and recognized additional charges of $609 when the facility closed. The remaining costs are expected to be paid out through 2015. We also recognized a net gain of $256 related to the early termination of our lease.
	In June 2014, we announced the closure of our Heredia, Costa Rica facility, included in our Latin America segment, which ceased operations in the third quarter of 2014. We established a restructuring reserve of $1,004 for employee related costs and recognized additional charges in the third quarter of 2014 of $338 when the facility closed. The restructuring charges for those employees who continued to work after the notification date were recognized over the service period. The restructuring plan was complete in the first quarter of 2015 and we do not expect to incur any additional restructuring liabilities in future periods for this location.
	During 2014, we continued to pursue operating efficiencies through streamlining our organizational structure and leveraging our shared services centers in low-cost regions. We eliminated several positions as a result and incurred restructuring charges of $279. We expect to pay the remaining costs through 2015.
	During 2014, we moved forward with our initiative to outsource our data centers and move to a hosted solutions model. We recognized $2,388 of restructuring charges through March 31, 2015. Additional transition costs will be recognized through 2015 as restructuring charges as incurred in operating income and are expected to be approximately $200.

NET_LOSS_PER_SHARE

NET LOSS PER SHARE	3 Months Ended
	Mar. 31, 2015
Earnings Per Share [Abstract]
NET LOSS PER SHARE	NET LOSS PER SHARE
	Basic net loss per common share is computed on the basis of our weighted average number of common shares outstanding.  Diluted earnings per share is computed on the basis of our weighted average number of common shares outstanding plus the effect of dilutive stock options and non-vested restricted stock using the treasury stock method.  Securities totaling 2,493,720 and 2,359,409 for the three months ended March 31, 2015 and 2014, respectively, have been excluded from loss per share because their effect would have been anti-dilutive.

PRINCIPAL_CLIENTS

PRINCIPAL CLIENTS	3 Months Ended
	Mar. 31, 2015
Risks and Uncertainties [Abstract]
PRINCIPAL CLIENTS	PRINCIPAL CLIENTS
	The following table represents revenue concentration of our principal clients:
		Three Months Ended March 31,
		2015				2014
		Revenue		Percentage		Revenue		Percentage
	T-Mobile USA, Inc., a subsidiary of Deutsche Telekom (2)	$	18,089	28.4	%	$	18,639	29.5	%
	AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T, Inc. (1)	$	10,740	16.9	%	$	15,344	24.3	%
	Comcast Cable Communications Management, LLC, subsidiary of Comcast Corporation (2)	$	8,878	13.9	%	$	10,959	17.3	%
	(1) Revenue from this customer is generated through our Domestic and Asia Pacific segments.
	(2) Revenue from this customer is generated through our Domestic and Asia Pacific segments in 2014 and 2015 and through our Latin America segment in 2014.
	We enter into contracts and perform services with our major clients that fall under the scope of master service agreements (MSAs) with statements of work (SOWs) specific to each line of business. These MSAs and SOWs may automatically renew or be extended by mutual agreement and are generally terminable by the customer or us with prior written notice.
	On July 28, 2011, we entered into a new MSA with T-Mobile effective July 1, 2011, which has an initial term of five years and will automatically renew for additional one-year periods thereafter, but may be terminated by T-Mobile upon 90 days written notice.
	On January 25, 2013, we entered into a new MSA with AT&T Services, Inc., which expires December 31, 2015 and may be extended upon mutual agreement, but may be terminated by AT&T with written notice.
	On January 4, 2014, we entered into a new MSA with Comcast, effective June 22, 2013. The new MSA has an initial term of one year and will automatically renew for additional one-year periods unless either party gives notice of cancellation. Comcast may terminate the agreement upon 90 days written notice. Neither party gave notice of termination; therefore, the contract has renewed for the year ending June 22, 2015, but Comcast may terminate the agreement upon 90 days written notice.

DERIVATIVE_INSTRUMENTS

DERIVATIVE INSTRUMENTS	3 Months Ended
	Mar. 31, 2015
Derivative Instruments and Hedging Activities Disclosure [Abstract]
DERIVATIVE INSTRUMENTS	DERIVATIVE INSTRUMENTS
	We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency exchange contracts to hedge our anticipated operating commitments that are denominated in foreign currencies, including forward contracts and range forward contracts (a transaction where both a call option is purchased and a put option is sold).  The contracts cover periods commensurate with expected exposure, generally three to twelve months, and are principally unsecured foreign exchange contracts.  The market risk exposure is essentially limited to risk related to currency rate movements.  We operate in Canada, the Philippines and Honduras. The functional currencies in Canada and the Philippines are
	the Canadian dollar and the Philippine peso, respectively, which are used to pay labor and other operating costs in those
	countries. We provide funds for these operating costs as our client contracts generate revenues, which are paid in U.S. dollars.
	In Honduras, our functional currency is the U.S. dollar and the majority of our costs are denominated in U.S. dollars. As of March 31, 2015, we have not entered into any arrangements to hedge our exposure to fluctuations in the Honduran lempira relative to the U.S. dollar.
	We have elected to designate our derivatives as cash flow hedges in order to associate the results of the hedges with forecasted expenses. Unrealized gains and losses are recorded in accumulated other comprehensive income (“AOCI”) and will be re-classified to operations as the forecasted expenses are incurred, typically within one year. During the three months ended March 31, 2015 and 2014, our cash flow hedges were highly effective and hedge ineffectiveness was not material.
	The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of March 31, 2015:
		Local Currency Notional Amount	U.S. Dollar Notional Amount
	Canadian Dollar	10,600	$	9,102
	Philippine Peso	1,590,830	35,734
			$	44,836
	Derivative assets and liabilities associated with our hedging activities are measured at gross fair value as described in Note 8, "Fair Value Measurements", and are reflected as separate line items in our consolidated balance sheets.

FAIR_VALUE_MEASUREMENTS

FAIR VALUE MEASUREMENTS	3 Months Ended
	Mar. 31, 2015
Fair Value Disclosures [Abstract]
FAIR VALUE MEASUREMENTS	FAIR VALUE MEASUREMENTS
	The carrying value of our cash and cash equivalents, accounts receivable, accounts payable and line of credit approximate fair value because of their short-term nature.
	Derivative Instruments and Hedging Activities
	The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves.  The inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy.
	Restructuring Charges
	Accrued restructuring costs were valued using a discounted cash flow model.  Significant assumptions used in determining the amount of the estimated liability for closing a facility are the estimated liability for future lease payments on vacant facilities and the discount rate utilized to determine the present value of the future expected cash flows. If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain, in the consolidated statements of operations and comprehensive income (loss).
	In the future, if we sublease for periods that differ from our assumption or if an actual buy-out of a lease differs from our estimate, we may be required to record a gain or loss.  Future cash flows also include estimated property taxes through the remainder of the lease term, which are valued based upon historical tax payments.  Given that the restructuring charges were valued using our internal estimates using a discounted cash flow model, we have classified the accrued restructuring costs as Level 3 in the fair value hierarchy.
	Fair Value Hierarchy
	The following tables set forth our assets and liabilities measured at fair value on a recurring basis and a non-recurring basis by level within the fair value hierarchy.  Assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement.
		Assets and Liabilities Measured at Fair Value
		on a Recurring Basis as of March 31, 2015
		Level 1		Level 2		Level 3		Total
	Assets:
	Foreign exchange contracts	$	—	$	17	$	—	$	17
	Total fair value of assets measured on a recurring basis	$	—	$	17	$	—	$	17
	Liabilities:
	Foreign exchange contracts	$	—	$	1,210	$	—	$	1,210
	Total fair value of liabilities measured on a recurring basis	$	—	$	1,210	$	—	$	1,210
		Assets and Liabilities Measured at Fair Value
		on a Recurring Basis as of December 31, 2014
		Level 1		Level 2		Level 3		Total
	Assets:
	Foreign exchange contracts	$	—	$	48	$	—	$	48
	Total fair value of assets measured on a recurring basis	$	—	$	48	$	—	$	48
	Liabilities:
	Foreign exchange contracts	$	—	$	1,250	$	—	$	1,250
	Total fair value of liabilities measured on a recurring basis	$	—	$	1,250	$	—	$	1,250
		Liabilities Measured at Fair Value on a
		Non-Recurring Basis as of March 31, 2015
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	54	$	54
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	54	$	54
		Liabilities Measured at Fair Value on a
		Non-Recurring Basis as of December 31, 2014
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	105	$	105
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	105	$	105

DEBT

DEBT	3 Months Ended
	Mar. 31, 2015
Debt Disclosure [Abstract]
DEBT	DEBT
	Line of Credit
	Effective February 28, 2012, we entered into a secured revolving credit facility ("Credit Agreement") with Wells Fargo Bank, which has a maturity date of February 28, 2016. The amount we may borrow under the Credit Agreement is the lesser of the borrowing base calculation and $20,000. As of March 31, 2015, we had $9,286 outstanding borrowings on our credit facility and available capacity was $10,654, net of $60 of letters of credit backed by the facility.
	Under the Credit Agreement, we are subject to certain standard affirmative and negative covenants, including the following financial covenants: 1) maintaining a Minimum Adjusted EBITDA, as defined in the Credit Agreement, of no less than the cumulative month-end minimum amounts set forth in an amendment to the Credit Agreement and 2) limiting non-financed capital expenditures to no more than the cumulative month-end maximum amounts set forth in an amendment to the Credit Agreement. We were in compliance with all such covenants as of March 31, 2015.
	In March 2015, the borrowing base was increased to $20,000 and the Company and Wells Fargo agreed on the financial covenants for 2015 and the first quarter of 2016, constituting the Ninth Amendment to the Credit Agreement. Previous amendments are disclosed in our 2014 Annual Report on Form 10-K. Subsequent to quarter-end, the Credit Agreement was replaced with a new facility with BMO Harris Bank N.A., see Note 13 "Subsequent Events".
	Financing Agreement
	We entered into a financing agreement for the purchase of certain software licenses and related hardware for approximately $1,000, which were delivered and placed into service in April 2014. Monthly payments commenced July 2014. As of March 31, 2015, the current and long-term portion was $380 and $408, respectively, and at December 31, 2014, the current and long-term portion was $373 and $506, respectively. The amounts are included in other current liabilities and other liabilities on the consolidated balance sheets.
	Capital Lease Obligations
	We had long-term obligations under capital leases of $7,826 and $4,264 as of March 31, 2015 and December 31, 2014, respectively. Long-term obligations under capital leases previously presented for prior periods have been reclassified to conform to the current presentation. The current obligations under capital leases of $1,837 and $810 as of March 31, 2015 and December 31, 2014, respectively, are included in other current liabilities on the consolidated balance sheets. The related assets are included in property, plant and equipment in the consolidated balance sheets.

SHAREBASED_COMPENSATION

SHARE-BASED COMPENSATION	3 Months Ended
	Mar. 31, 2015
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
SHARE-BASED COMPENSATION	SHARE-BASED COMPENSATION
	Our share-based compensation arrangements include grants of stock options, restricted stock awards and deferred stock units under the StarTek, Inc. 2008 Equity Incentive Plan, certain awards granted outside of these plans and our Employee Stock Purchase Plan. The compensation expense that has been charged against income for stock option awards and restricted stock for the three months ended March 31, 2015 and 2014 was $496 and $402, respectively, and is included in selling, general and administrative expense.  As of March 31, 2015, there was $1,942 of total unrecognized compensation expense related to nonvested stock options, which is expected to be recognized over a weighted-average period of 2.0 years.

ACCUMULATED_OTHER_COMPREHENSIV

ACCUMULATED OTHER COMPREHENSIVE LOSS	3 Months Ended
	Mar. 31, 2015
Stockholders' Equity Note [Abstract]
ACCUMULATED OTHER COMPREHENSIVE LOSS	ACCUMULATED OTHER COMPREHENSIVE LOSS
	Accumulated other comprehensive loss consisted of the following items:
		Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges			Total
	Balance at December 31, 2014	$	1,486		$	(2,311	)	$	(825	)
	Foreign currency translation	(67		)	—			(67		)
	Reclassification to operations	—			622			622
	Unrealized gains (losses)	—			(614		)	(614		)
	Balance at March 31, 2015	$	1,419		$	(2,303	)	$	(884	)
	Reclassifications out of accumulated other comprehensive loss for the three months ended March 31, 2015 and 2014 were as follows:
	Details about Accumulated Other Comprehensive Loss Components		Amount Reclassified from Accumulated Other Comprehensive Loss						Affected Line Item in the Consolidated Statements of Operations and Comprehensive Loss
			Three Months Ended March 31,
			2015			2014
	Losses on cash flow hedges
	Foreign exchange contracts		$	576		$	1,222		Cost of services
	Foreign exchange contracts		46			93			Selling, general and administrative expenses
	Total reclassifications for the period		$	622		$	1,315

SEGMENT_INFORMATION

SEGMENT INFORMATION	3 Months Ended
	Mar. 31, 2015
Segment Reporting [Abstract]
SEGMENT INFORMATION	SEGMENT INFORMATION
	We operate our business within three reportable segments, based on the geographic regions in which our services are rendered: Domestic, Asia Pacific and Latin America. As of March 31, 2015, our Domestic segment included the operations of nine facilities in the U.S. and one facility in Canada. Our Asia Pacific segment included the operations of four facilities in the Philippines and our Latin America segment included two facilities in Honduras. Operations at our facility in Costa Rica, which were included in our Latin America segment, ceased in August 2014.
	We primarily evaluate segment operating performance in each reporting segment based on net sales, gross profit and working capital. Certain operating expenses are not allocated to each reporting segment; therefore, we do not present income statement information by reporting segment below the gross profit level.
	Information about our reportable segments, which correspond to the geographic areas in which we operate, for the three months ended March 31, 2015 and 2014 is as follows:
		For the Three Months Ended March 31,
		2015		2014
	Revenue:
	Domestic	$	35,624	$	33,307
	Asia Pacific	20,331		21,052
	Latin America	7,698		8,850
	Total	$	63,653	$	63,209
	Gross profit:
	Domestic	$	2,407	$	4,543
	Asia Pacific	2,522		3,604
	Latin America	1,188		71
	Total	$	6,117	$	8,218

SUBSEQUENT_EVENTS_Notes

SUBSEQUENT EVENTS (Notes)	3 Months Ended
	Mar. 31, 2015
Subsequent Events [Abstract]
SUBSEQUENT EVENTS	SUBSEQUENT EVENTS
	Merger Agreement
	On May 11, 2015, we entered into a definitive agreement to acquire Accent Marketing Services, L.L.C., a customer engagement outsourcing agency servicing the telecommunications, retail, consumer products, technology and financial services industries for approximately $16,000 in cash.
	BMO Harris Bank Credit Facility
	On April 29, 2015, we terminated our $20,000 secured revolving credit facility with Wells Fargo, which was effective through February 28, 2016, and replaced it with a secured revolving credit facility with BMO Harris Bank N.A.  The credit agreement is effective through April 2020 and the amount we may borrow under the agreement is the lesser of the borrowing base calculation and $50,000, and so long as no default has occurred and with the administrative agent’s consent, we may increase the maximum availability to $70,000 in $5,000 increments.
	Enid, Oklahoma
	In April 2015, we made the decision to discontinue our operations in Enid, Oklahoma.

BASIS_OF_PRESENTATION_AND_SUMM1

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	3 Months Ended
	Mar. 31, 2015
Accounting Policies [Abstract]
Use of Estimates	Use of Estimates
	The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.
Recent Accounting Pronouncements	Recent Accounting Pronouncements
	In April 2015, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update No. 2015-03, Simplifying the Presentation of Debt Issuance Costs ("ASU 2015-03"). ASU 2015-03 requires that debt issuance costs be presented in the balance sheet as a direct deduction from the carrying amount of debt liability, consistent with debt discounts or premiums. The recognition and measurement guidance for debt issuance costs would not be affected by the amendments in ASU 2015-03. ASU 2015-03 will be effective for fiscal years beginning after December 15, 2015. We are currently evaluating the impact that the adoption of ASU 2015-03 may have on our consolidated financial statements or disclosures.
	In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASU 2014-09”). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016; however, in April 2015, the FASB voted to propose a one-year deferral of the effective date. The proposed deferral may permit early adoption, but would not allow adoption any earlier than the original effective date of the standard. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We are currently assessing the impact the adoption of ASU 2014-09, including possible transition alternatives, will have on our financial statements.

ACQUISITION_Tables

ACQUISITION (Tables)	3 Months Ended
	Mar. 31, 2015
Business Combinations [Abstract]
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed	We finalized our purchase price allocation during the three months ended March 31, 2015 and there were no adjustments to the preliminary estimates of fair value assigned at the acquisition date.
		Acquisition Date Fair Value
	Customer relationships	$	1,840
	Trade name	130
	Goodwill	2,135
	Total purchase price	$	4,105

GOODWILL_AND_INTANGIBLE_ASSETS1

GOODWILL AND INTANGIBLE ASSETS (Tables)	3 Months Ended
	Mar. 31, 2015
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Finite-Lived Intangible Assets	The following table presents our intangible assets as of March 31, 2015:
		Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
	Developed technology	$	390	$	97	$	293	3.5
	Customer base	2,310		258		2,052		4.25
	Trade name	200		33		167		3.41
	Noncompete agreement	10		10		—
		$	2,910	$	398	$	2,512	4.11
Schedule of Finite-Lived Intangible Assets, Future Amortization Expense	Expected future amortization of intangible assets as of March 31, 2015 is as follows:
	Year Ending December 31,	Amount
	Remainder of 2015	$	290
	2016	354
	2017	343
	2018	343
	2019	334
	Thereafter	848

RESTRUCTURING_CHARGES_Tables

RESTRUCTURING CHARGES (Tables)	3 Months Ended
	Mar. 31, 2015
Restructuring and Related Activities [Abstract]
Schedule of Restructuring and Related Costs	The table below summarizes the balance of accrued restructuring costs, which is included in other current liabilities in our consolidated balance sheets, and the changes during the three months ended March 31, 2015:
		Jonesboro			Costa Rica			Corporate			Total
	Balance as of December 31, 2014	$	64		$	9		$	32		$	105
	Expense (reversal)	(14		)	—			4			(10		)
	Payments	(25		)	(9		)	(7		)	(41		)
	Balance as of March 31, 2015	$	25		$	—		$	29		$	54

PRINCIPAL_CLIENTS_Tables

PRINCIPAL CLIENTS (Tables)	3 Months Ended
	Mar. 31, 2015
Risks and Uncertainties [Abstract]
Schedule of Revenue by Major Customers	The following table represents revenue concentration of our principal clients:
		Three Months Ended March 31,
		2015				2014
		Revenue		Percentage		Revenue		Percentage
	T-Mobile USA, Inc., a subsidiary of Deutsche Telekom (2)	$	18,089	28.4	%	$	18,639	29.5	%
	AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T, Inc. (1)	$	10,740	16.9	%	$	15,344	24.3	%
	Comcast Cable Communications Management, LLC, subsidiary of Comcast Corporation (2)	$	8,878	13.9	%	$	10,959	17.3	%
	(1) Revenue from this customer is generated through our Domestic and Asia Pacific segments.
	(2) Revenue from this customer is generated through our Domestic and Asia Pacific segments in 2014 and 2015 and through our Latin America segment in 2014.

DERIVATIVE_INSTRUMENTS_Tables

DERIVATIVE INSTRUMENTS (Tables)	3 Months Ended
	Mar. 31, 2015
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Schedule of Notional Amounts of Outstanding Derivative Positions	The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of March 31, 2015:
		Local Currency Notional Amount	U.S. Dollar Notional Amount
	Canadian Dollar	10,600	$	9,102
	Philippine Peso	1,590,830	35,734
			$	44,836

FAIR_VALUE_MEASUREMENTS_Tables

FAIR VALUE MEASUREMENTS (Tables)	3 Months Ended
	Mar. 31, 2015
Fair Value Disclosures [Abstract]
Fair Value Measurements, Recurring and Nonrecurring	The following tables set forth our assets and liabilities measured at fair value on a recurring basis and a non-recurring basis by level within the fair value hierarchy.  Assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement.
		Assets and Liabilities Measured at Fair Value
		on a Recurring Basis as of March 31, 2015
		Level 1		Level 2		Level 3		Total
	Assets:
	Foreign exchange contracts	$	—	$	17	$	—	$	17
	Total fair value of assets measured on a recurring basis	$	—	$	17	$	—	$	17
	Liabilities:
	Foreign exchange contracts	$	—	$	1,210	$	—	$	1,210
	Total fair value of liabilities measured on a recurring basis	$	—	$	1,210	$	—	$	1,210
		Assets and Liabilities Measured at Fair Value
		on a Recurring Basis as of December 31, 2014
		Level 1		Level 2		Level 3		Total
	Assets:
	Foreign exchange contracts	$	—	$	48	$	—	$	48
	Total fair value of assets measured on a recurring basis	$	—	$	48	$	—	$	48
	Liabilities:
	Foreign exchange contracts	$	—	$	1,250	$	—	$	1,250
	Total fair value of liabilities measured on a recurring basis	$	—	$	1,250	$	—	$	1,250
		Liabilities Measured at Fair Value on a
		Non-Recurring Basis as of March 31, 2015
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	54	$	54
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	54	$	54
		Liabilities Measured at Fair Value on a
		Non-Recurring Basis as of December 31, 2014
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	105	$	105
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	105	$	105

ACCUMULATED_OTHER_COMPREHENSIV1

ACCUMULATED OTHER COMPREHENSIVE LOSS (Tables)	3 Months Ended
	Mar. 31, 2015
Stockholders' Equity Note [Abstract]
Schedule of Comprehensive Income (Loss)	Accumulated other comprehensive loss consisted of the following items:
		Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges			Total
	Balance at December 31, 2014	$	1,486		$	(2,311	)	$	(825	)
	Foreign currency translation	(67		)	—			(67		)
	Reclassification to operations	—			622			622
	Unrealized gains (losses)	—			(614		)	(614		)
	Balance at March 31, 2015	$	1,419		$	(2,303	)	$	(884	)
Reclassification out of Accumulated Other Comprehensive Income	Reclassifications out of accumulated other comprehensive loss for the three months ended March 31, 2015 and 2014 were as follows:
	Details about Accumulated Other Comprehensive Loss Components		Amount Reclassified from Accumulated Other Comprehensive Loss						Affected Line Item in the Consolidated Statements of Operations and Comprehensive Loss
			Three Months Ended March 31,
			2015			2014
	Losses on cash flow hedges
	Foreign exchange contracts		$	576		$	1,222		Cost of services
	Foreign exchange contracts		46			93			Selling, general and administrative expenses
	Total reclassifications for the period		$	622		$	1,315

SEGMENT_INFORMATION_Tables

SEGMENT INFORMATION (Tables)	3 Months Ended
	Mar. 31, 2015
Segment Reporting [Abstract]
Schedule of Segment Reporting Information, by Segment	Information about our reportable segments, which correspond to the geographic areas in which we operate, for the three months ended March 31, 2015 and 2014 is as follows:
		For the Three Months Ended March 31,
		2015		2014
	Revenue:
	Domestic	$	35,624	$	33,307
	Asia Pacific	20,331		21,052
	Latin America	7,698		8,850
	Total	$	63,653	$	63,209
	Gross profit:
	Domestic	$	2,407	$	4,543
	Asia Pacific	2,522		3,604
	Latin America	1,188		71
	Total	$	6,117	$	8,218

ACQUISITION_Details

ACQUISITION (Details) (USD $)	0 Months Ended	3 Months Ended
In Thousands, unless otherwise specified	Oct. 01, 2014	Mar. 31, 2015
Collections Center, Inc.
Business Acquisition [Line Items]
Business acquisition, purchase price	$4,105
Payments to acquire business	2,610
Customer relationships
Business Acquisition [Line Items]
Intangible assets, useful life		8 years
Customer relationships | Collections Center, Inc.
Business Acquisition [Line Items]
Identifiable intangible assets acquired, finite-lived		1,840
Trade name
Business Acquisition [Line Items]
Intangible assets, useful life		7 years
Trade name | Collections Center, Inc.
Business Acquisition [Line Items]
Identifiable intangible assets acquired, finite-lived		130
Goodwill
Business Acquisition [Line Items]
Goodwill		2,135

GOODWILL_AND_INTANGIBLE_ASSETS2

GOODWILL AND INTANGIBLE ASSETS (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Dec. 31, 2014
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill	$4,136	$4,136
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		2,910
Accumulated Amortization	398
Net Intangibles	2,512	2,609
Weighted Average Amortization Period (years)	4 years 1 month 10 days
Remainder of 2015	290
2016	354
2017	343
2018	343
2019	334
Thereafter	848
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		390
Accumulated Amortization	97
Net Intangibles	293
Weighted Average Amortization Period (years)	3 years 6 months
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		2,310
Accumulated Amortization	258
Net Intangibles	2,052
Weighted Average Amortization Period (years)	4 years 3 months
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		200
Accumulated Amortization	33
Net Intangibles	167
Weighted Average Amortization Period (years)	3 years 4 months 28 days
Noncompete agreement
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		10
Accumulated Amortization	10
Net Intangibles	$0

RESTRUCTURING_CHARGES_Textuals

RESTRUCTURING CHARGES (Textuals) (Details) (USD $)	3 Months Ended			12 Months Ended	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Jun. 30, 2014	Mar. 31, 2014	Dec. 31, 2014	Sep. 30, 2014
Restructuring Cost and Reserve [Line Items]
Expense	($10)
Domestic | Jonesboro
Restructuring Cost and Reserve [Line Items]
Expense	-14
Gain on early termination of lease		256
Domestic | Jonesboro | Employee-Related Costs
Restructuring Cost and Reserve [Line Items]
Expense			192
Domestic | Jonesboro | Facility Closing Costs
Restructuring Cost and Reserve [Line Items]
Expense		609
Domestic | Corporate | Employee-Related Costs
Restructuring Cost and Reserve [Line Items]
Expense	4			279
Domestic | Corporate | Other Restructuring
Restructuring Cost and Reserve [Line Items]
Expense	2,388
Restructuring, expected cost	200
Latin America | Costa Rica
Restructuring Cost and Reserve [Line Items]
Expense	0
Latin America | Costa Rica | Employee-Related Costs
Restructuring Cost and Reserve [Line Items]
Expense		1,004
Latin America | Costa Rica | Facility Closing Costs
Restructuring Cost and Reserve [Line Items]
Expense					$338

RESTRUCTURING_CHARGES_Summary_

RESTRUCTURING CHARGES (Summary of Activity, Restructuring Plans) (Details) (USD $)	3 Months Ended			12 Months Ended	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Jun. 30, 2014	Mar. 31, 2014	Dec. 31, 2014	Sep. 30, 2014
Restructuring Reserve [Roll Forward]
Balance as of December 31, 2014	$105
Expense	-10
Payments, net of receipts for sublease	-41
Balance as of March 31, 2015	54
Domestic | Jonesboro
Restructuring Reserve [Roll Forward]
Balance as of December 31, 2014	64
Expense	-14
Payments, net of receipts for sublease	-25
Balance as of March 31, 2015	25
Domestic | Facility Closing Costs | Jonesboro
Restructuring Reserve [Roll Forward]
Expense		609
Domestic | Employee-Related Costs | Jonesboro
Restructuring Reserve [Roll Forward]
Expense			192
Domestic | Employee-Related Costs | Corporate
Restructuring Reserve [Roll Forward]
Balance as of December 31, 2014	32
Expense	4			279
Payments, net of receipts for sublease	-7
Balance as of March 31, 2015	29			32
Latin America | Costa Rica
Restructuring Reserve [Roll Forward]
Balance as of December 31, 2014	9
Expense	0
Payments, net of receipts for sublease	-9
Balance as of March 31, 2015	0
Latin America | Facility Closing Costs | Costa Rica
Restructuring Reserve [Roll Forward]
Expense					338
Latin America | Employee-Related Costs | Costa Rica
Restructuring Reserve [Roll Forward]
Expense		$1,004

NET_LOSS_PER_SHARE_Details

NET LOSS PER SHARE (Details)	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Earnings Per Share [Abstract]
Anti-dilutive securities excluded from computation of earnings per share (in shares)	2,493,720	2,359,409

PRINCIPAL_CLIENTS_Details

PRINCIPAL CLIENTS (Details) (USD $)	0 Months Ended	3 Months Ended				0 Months Ended
In Thousands, unless otherwise specified	Jul. 28, 2011	Mar. 31, 2015		Mar. 31, 2014		Jan. 04, 2014
T-Mobile USA, Inc., a subsidiary of Deutsche Telekom
Revenue, Major Customers [Line Items]
Revenue		$18,089		$18,639
Revenue concentration, percentage		28.40%		29.50%
Initial term of the master service agreement	5 years
Master services agreement, renewal term	1 year
Notice of termination option of the initial term	90 days
AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T Inc.
Revenue, Major Customers [Line Items]
Revenue		10,740	[1]	15,344	[1]
Revenue concentration, percentage		16.90%	[1]	24.30%	[1]
Comcast Cable Communications Management LLC, subsidiary of Comcast Corporation
Revenue, Major Customers [Line Items]
Revenue		$8,878	[2]	$10,959	[2]
Revenue concentration, percentage		13.90%	[2]	17.30%	[2]
Initial term of the master service agreement						1 year
Master services agreement, renewal term						1 year
Notice of termination option of the initial term						90 days
[1]	Revenue from this customer is generated through our Domestic and Asia Pacific segments.
[2]	Revenue from this customer is generated through our Domestic and Asia Pacific segments in 2014 and 2015 and through our Latin America segment in 2014.

DERIVATIVE_INSTRUMENTS_Textual

DERIVATIVE INSTRUMENTS (Textual) (Details) (Foreign exchange contracts)	Mar. 31, 2015	Mar. 31, 2015	Mar. 31, 2015	Mar. 31, 2015	Mar. 31, 2015	Mar. 31, 2015	Mar. 31, 2015
In Thousands, unless otherwise specified	USD ($)	Minimum [Member]	Maximum [Member]	Canadian Dollar	Canadian Dollar	Philippine Peso	Philippine Peso
				USD ($)	CAD	USD ($)	PHP
Derivative [Line Items]
Derivatives, contract period		3 months	12 months
Derivatives, notional amount	$44,836			$9,102	10,600	$35,734	1,590,830

FAIR_VALUE_MEASUREMENTS_Recurr

FAIR VALUE MEASUREMENTS (Recurring and Nonrecurring) (Details) (USD $)	Mar. 31, 2015	Dec. 31, 2014
In Thousands, unless otherwise specified
Recurring
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Foreign exchange contracts	$17	$48
Total fair value of assets measured on a recurring basis	17	48
Nonrecurring
Assets and Liabilities at Fair Value on a Nonrecurring Basis
Accrued restructuring costs	54	105
Total fair value of liabilities measured on a non-recurring basis	54	105
Level 2 | Recurring
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Foreign exchange contracts	17	48
Total fair value of assets measured on a recurring basis	17	48
Level 3 | Nonrecurring
Assets and Liabilities at Fair Value on a Nonrecurring Basis
Accrued restructuring costs	54	105
Total fair value of liabilities measured on a non-recurring basis	54	105
Foreign exchange contracts | Recurring
Assets and Liabilities at Fair Value Measured on Recurring Basis
Liabilities, Foreign exchange contracts	1,210	1,250
Total fair value of liabilities measured on a recurring basis	1,210	1,250
Foreign exchange contracts | Level 2 | Recurring
Assets and Liabilities at Fair Value Measured on Recurring Basis
Liabilities, Foreign exchange contracts	1,210	1,250
Total fair value of liabilities measured on a recurring basis	$1,210	$1,250

DEBT_Details

DEBT (Details) (USD $)	Mar. 31, 2015	Dec. 31, 2014
Line of Credit Facility [Line Items]
Line of credit	$9,286,000	$4,640,000
Long-term Debt, Current and Noncurrent [Abstract]
Long-term debt	1,000,000
Long-term debt, current portion	380,000	373,000
Long-term debt, net of current portion	408,000	506,000
Revolving Credit Facility
Line of Credit Facility [Line Items]
Maximum borrowing capacity	20,000,000
Line of credit	9,286,000
Remaining borrowing capacity	10,654,000
Amount outstanding for undrawn letters of credit issued under revolving credit facility	$60,000

DEBT_Capital_Leases_Details

DEBT Capital Leases (Details) (USD $)	Mar. 31, 2015	Dec. 31, 2014
In Thousands, unless otherwise specified
Debt Disclosure [Abstract]
Long-term obligations under capital leases	$7,826	$4,264
Current obligations under capital leases	$1,837	$810

SHAREBASED_COMPENSATION_Textua

SHARE-BASED COMPENSATION (Textuals (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Stock Awards Activity [Line Items]
Total compensation cost	$496	$402
Stock Options
Stock Awards Activity [Line Items]
Total unrecognized compensation cost	$1,942
Weighted-average period that cost is expected to be recognized	2 years

ACCUMULATED_OTHER_COMPREHENSIV2

ACCUMULATED OTHER COMPREHENSIVE LOSS (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015
Accumulated Other Comprehensive Loss [Roll Forward]
Foreign Currency Translation Adjustment - Beginning balance	$1,486
Derivatives Accounted for as Cash Flow Hedges - Beginning balance	-2,311
Total - Beginning balance	-825
Foreign currency translation	-67
Reclassification to operations, derivatives	622
Unrealized gains (losses)	-614
Foreign Currency Translation Adjustment - Ending balance	1,419
Derivatives Accounted for as Cash Flow Hedges - Ending balance	-2,303
Total - Ending balance	($884)

ACCUMULATED_OTHER_COMPREHENSIV3

ACCUMULATED OTHER COMPREHENSIVE LOSS Reclassification (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	$57,536	$54,991
Selling, general and administrative expenses	8,061	8,249
Reclassification to operations	622	1,315
Accumulated Net Gain (Loss) from Designated or Qualifying Cash Flow Hedges | Foreign exchange contracts | Amount Reclassified from Accumulated Other Comprehensive Income
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	576	1,222
Selling, general and administrative expenses	$46	$93

SEGMENT_INFORMATION_Textual_De

SEGMENT INFORMATION (Textual) (Details)	3 Months Ended
	Mar. 31, 2015
	segment
Segment Reporting Information [Line Items]
Number of reportable segments	3
U.S.
Segment Reporting Information [Line Items]
Number of operating facilities	9
Canada
Segment Reporting Information [Line Items]
Number of operating facilities	1
Philippines
Segment Reporting Information [Line Items]
Number of operating facilities	4
Honduras
Segment Reporting Information [Line Items]
Number of operating facilities	2

SEGMENT_INFORMATION_Segment_Re

SEGMENT INFORMATION (Segment Reporting) (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Segment Reporting Information [Line Items]
Revenue	$63,653	$63,209
Gross profit	6,117	8,218
Reportable Geographical Components [Member] | Domestic
Segment Reporting Information [Line Items]
Revenue	35,624	33,307
Gross profit	2,407	4,543
Reportable Geographical Components [Member] | Asia Pacific
Segment Reporting Information [Line Items]
Revenue	20,331	21,052
Gross profit	2,522	3,604
Reportable Geographical Components [Member] | Latin America
Segment Reporting Information [Line Items]
Revenue	7,698	8,850
Gross profit	$1,188	$71

SUBSEQUENT_EVENTS_Details

SUBSEQUENT EVENTS (Details) (USD $)	0 Months Ended
	11-May-15	Mar. 31, 2015	Apr. 29, 2015
Subsequent Event
Subsequent Event [Line Items]
Merger agreement, purchase price	$16,000,000
Revolving Credit Facility
Subsequent Event [Line Items]
Maximum borrowing capacity		20,000,000
Revolving Credit Facility | Wells Fargo Bank | Subsequent Event
Subsequent Event [Line Items]
Maximum borrowing capacity			20,000,000
Revolving Credit Facility | BMO Harris Bank | Subsequent Event
Subsequent Event [Line Items]
Borrowing capacity			50,000,000
Maximum borrowing capacity			70,000,000
Increments for additional borrowing			$5,000,000