Startek (SRT) 10-Q 8 Aug 18 2018 Q2 Quarterly report Financial data

DOCUMENT AND ENTITY INFORMATION

DOCUMENT AND ENTITY INFORMATION - shares	6 Months Ended
	Jun. 30, 2018	Jul. 31, 2018
Document and Entity Information Abstract
Entity Registrant Name	StarTek, Inc.
Entity Central Index Key	1,031,029
Document Type	10-Q
Document Period End Date	Jun. 30, 2018
Amendment Flag	false
Current Fiscal Year End Date	--12-31
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Entity Common Stock, Shares Outstanding		36,993,059
Document Fiscal Year Focus	2,018
Document Fiscal Period Focus	Q2

CONSOLIDATED STATEMENTS OF COMP

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017
Revenue	$ 59,717	$ 73,979	$ 128,831	$ 151,631
Warrant contra revenue	0	0	(2,500)	0
Net revenue	59,717	73,979	126,331	151,631
Cost of services	54,491	64,992	115,646	132,630
Gross profit	5,226	8,987	10,685	19,001
Selling, general and administrative expenses	6,990	8,171	15,549	16,053
Transaction related fees	1,020	0	2,907	0
Impairment losses and restructuring charges, net	512	412	4,965	412
Operating income (loss)	(3,296)	404	(12,736)	2,536
Interest and other (expense), net	(392)	84	(830)	(283)
Income (loss) before income taxes	(3,688)	488	(13,566)	2,253
Income tax expense (benefit)	17	(66)	165	(94)
Net income (loss)	(3,705)	554	(13,731)	2,347
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments	2	2	138	(12)
Change in fair value of derivative instruments	(366)	31	(1,266)	477
Pension amortization	(142)	0	(142)	0
Comprehensive income (loss)	$ (4,211)	$ 587	$ (15,001)	$ 2,812
Net income (loss) per common share - basic	$ (0.23)	$ 0.03	$ (0.85)	$ 0.15
Weighted average common shares outstanding - basic	16,214	15,916	16,204	15,866
Net income (loss) per common share - diluted	$ (0.23)	$ 0.03	$ (0.85)	$ 0.14
Weighted average common shares outstanding - diluted	16,214	17,247	16,204	17,127

CONSOLIDATED BALANCE SHEETS (Un

CONSOLIDATED BALANCE SHEETS (Unaudited) - USD ($) $ in Thousands	Jun. 30, 2018	Dec. 31, 2017
Current assets:
Cash and cash equivalents	$ 1,336	$ 1,456
Trade accounts receivable, net	51,812	53,052
Prepaid expenses	2,926	2,351
Other current assets	468	1,290
Total current assets	56,542	58,149
Property, plant and equipment, net	16,265	19,943
Intangible assets, net	2,818	5,557
Goodwill	9,077	9,077
Other long-term assets	3,378	3,272
Total assets	88,080	95,998
Current liabilities:
Accounts payable	6,387	7,019
Accrued liabilities:
Accrued employee compensation and benefits	10,138	12,850
Other accrued liabilities	2,258	2,105
Other current debt	2,395	2,725
Other current liabilities	1,444	1,249
Total current liabilities	22,622	25,948
Line of credit	27,671	19,078
Other debt	1,850	3,128
Other liabilities	688	905
Total liabilities	52,831	49,059
Commitments and contingencies	0	0
Stockholders’ equity:
Common stock, 32,000,000 non-convertible shares, $0.01 par value, authorized; 16,226,392 and 16,175,351 shares issued and outstanding at June 30, 2018 and December 31, 2017, respectively	162	162
Additional paid-in capital	85,906	82,594
Accumulated other comprehensive income	114	1,384
Accumulated deficit	(50,933)	(37,201)
Total stockholders’ equity	35,249	46,939
Total liabilities and stockholders’ equity	$ 88,080	$ 95,998

CONSOLIDATED BALANCE SHEETS _Pa

CONSOLIDATED BALANCE SHEETS [Parenthetical] (Unaudited) - $ / shares	Jun. 30, 2018	Dec. 31, 2017
Statement of Financial Position [Abstract]
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, non-convertible shares authorized	32,000,000	32,000,000
Common stock, shares issued	16,226,392	16,175,351
Common stock, shares outstanding	16,226,392	16,175,351

CONSOLIDATED STATEMENTS OF CASH

CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017
Operating Activities
Net income (loss)	$ (13,731)	$ 2,347
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization	4,936	5,733
Impairment losses	3,388	53
Gain on sale of assets	(29)	0
Share-based compensation expense	487	530
Warrant contra revenue	2,500	0
Deferred income taxes	(2)	121
Income tax benefit related to other comprehensive income	0	(286)
Changes in operating assets and liabilities:
Trade accounts receivable	1,165	3,502
Prepaid expenses and other assets	(569)	(756)
Accounts payable	160	116
Accrued and other liabilities	(3,187)	(176)
Net cash (used in) provided by operating activities	(4,882)	11,184
Investing Activities
Proceeds from sale of assets	58	342
Purchases of property, plant and equipment	(2,972)	(2,054)
Net cash used in investing activities	(2,914)	(1,712)
Financing Activities
Proceeds from the issuance of common stock	325	112
Proceeds from line of credit	139,165	161,203
Principal payments on line of credit	(130,572)	(168,352)
Principal payments on other debt	(1,469)	(1,587)
Net cash provided by (used in) financing activities	7,449	(8,624)
Effect of exchange rate changes on cash	227	2
Net (decrease) increase in cash and cash equivalents	(120)	850
Cash and cash equivalents at beginning of period	1,456	1,039
Cash and cash equivalents at end of period	$ 1,336	$ 1,889

BASIS OF PRESENTATION AND SUMMA

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	6 Months Ended
	Jun. 30, 2018
Accounting Policies [Abstract]
BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES The accompanying unaudited consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") for interim financial information and instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all information and footnotes required by GAAP for complete financial statements. These financial statements reflect all adjustments (consisting only of normal recurring entries, except as noted) which, in the opinion of management, are necessary for fair presentation. Operating results for the six months ended June 30, 2018 are not necessarily indicative of operating results that may be expected during any other interim period of 2018 or the year ending December 31, 2018 . The consolidated balance sheet as of December 31, 2017 , included herein was derived from the audited financial statements as of that date, but does not include all disclosures including notes required by GAAP. As such, the information included in this quarterly report on Form 10-Q should be read in conjunction with the consolidated financial statements and accompanying notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2017 . Unless otherwise noted in this report, any description of "us," "we," or "our," refers to StarTek, Inc. and its subsidiaries. Financial information in this report is presented in U.S. dollars. Use of Estimates The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes. Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary. Revenue Recognition On January 1, 2018, the Company adopted Accounting Standards Codification 606, Revenue from Contracts with Customers, (Topic 606) . Topic 606 replaces numerous industry specific requirements and converges the accounting guidance on revenue recognition with International Financial Reporting Standards 15 (IFRS 15). Topic 606 utilizes a five-step process, for revenue recognition that focuses on transfer of control, rather than transfer of risks and rewards. It also provided additional guidance on accounting for contract acquisition and fulfillment costs. For more information, refer to Note 12, "Revenue Recognition." Common Stock Warrant Accounting We account for common stock warrants as equity instruments, based on the specific terms of our warrant agreement. For more information, refer to Note 13, "Amazon Transaction Agreement." Recent Accounting Pronouncements In February 2018, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2018-02, Income Statement - Reporting Comprehensive Income (Topic 220) (“ASU 2018-02”) , Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income, which allows for stranded tax effects in accumulated other comprehensive income resulting from the U.S. Tax Cuts and Jobs Act to be reclassified to retained earnings. The guidance is effective for fiscal years, and interim periods within those years, beginning after December 15, 2018. Early adoption is permitted. We are currently evaluating the impact of adopting the new standard. In August 2017, FASB issued ASU 2017-12, Derivatives and Hedging (Topic 815) ("ASU 2017-12"), Targeted Improvements to Accounting for Hedging Activities. The amendments in this ASU better align an entity’s risk management activities and financial reporting for hedging relationships through changes to both the designation and measurement guidance for qualifying hedging relationships and the presentation of hedge results. To meet that objective, the amendments expand and refine hedge accounting for both nonfinancial and financial risk components and align the recognition and presentation of the effects of the hedging instrument and the hedged item in the financial statements. The guidance is effective for annual reporting periods beginning after December 15, 2018, including interim reporting periods within those annual reporting periods. We do not expect the adoption of ASU 2017-12 will have a material impact on our consolidated financial statements. In July 2017, FASB issued a two-part ASU, No. 2017-11, I. Accounting for Certain Financial Instruments with Down Round Features and II. Replacement of the Indefinite Deferral for Mandatorily Redeemable Financial Instruments of Certain Nonpublic Entities and Certain Mandatorily Redeemable Noncontrolling Interests with a Scope Exception ("ASU 2017-11"). Part I of this ASU addresses the complexity of accounting for certain financial instruments with down round features. Down round features are features of certain equity-linked instruments (or embedded features) that result in the strike price being reduced on the basis of the pricing of future equity offerings. Current accounting guidance creates cost and complexity for entities that issue financial instruments (such as warrants and convertible instruments) with down round features that require fair value measurement of the entire instrument or conversion option. Part II of this ASU addresses the difficulty of navigating Topic 480, Distinguishing Liabilities from Equity, because of the existence of extensive pending content in the FASB Accounting Standards Codification ®. This pending content is the result of the indefinite deferral of accounting requirements about mandatorily redeemable financial instruments of certain nonpublic entities and certain mandatorily redeemable noncontrolling interests. The ASU is effective for public business entities for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018. For all other organizations, the amendments are effective for fiscal years beginning after December 15, 2019, and interim periods within fiscal years beginning after December 15, 2020. In conjunction with the Amazon transaction agreement, we adopted this ASU for the first quarter of 2018. Adoption resulted in treatment of the warrants as equity in our consolidated financial statements. In May 2017, FASB issued ASU 2017-09, Compensation - Stock Compensation (Topic 718) ("ASU 2017-09"), Scope of Modification Accounting. The amendments in this ASU provide guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in Topic 718. An entity should account for the effects of a modification unless all the following are met: 1. The fair value of the modified award is the same as the fair value of the original award immediately before the original award is modified. If the modification does not affect any of the inputs to the valuation technique that the entity uses to value the award, the entity is not required to estimate the value immediately before and after the modification; 2. The vesting conditions of the modified award are the same as the vesting conditions of the original award immediately before the original award is modified; and 3. The classification of the modified award as an equity instrument or a liability instrument is the same as the classification of the original award immediately before the original award is modified. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods. We adopted this ASU for the first quarter of 2018. A modification to the share-based payment award plan also occurred during the first quarter of 2018; modification accounting was not required because the the modification to the plan did not result in a material impact to our consolidated financial statements. In January 2017, FASB issued ASU 2017-04, Intangibles - Goodwill and Other (Topic 350) ("ASU 2017-04"), Simplifying the Test for Goodwill Impairment. To simplify the subsequent measurement of goodwill, the amendments eliminate Step 2 from the goodwill impairment test. The annual, or interim, goodwill impairment test is performed by comparing the fair value of a reporting unit with its carrying amount. An impairment charge should be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. In addition, income tax effects from any tax-deductible goodwill on the carrying amount of the reporting unit should be considered when measuring the goodwill impairment loss, if applicable. The guidance is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019 and early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. We do not expect the adoption of ASU 2017-04 will have a material impact on our consolidated financial statements. In October 2016, FASB issued ASU 2016-16, Income Taxes (Topic 740) ("ASU 2016-16"), Intra-Entity Transfers of Assets Other Than Inventory . The purpose of ASU 2016-16 is to simplify the income tax accounting of an intra-entity transfer of an asset other than inventory and to record its effect when the transfer occurs. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods and early adoption is permitted. We adopted this ASU for the first quarter of 2018; since there have been no intra-entity transfers of assets, there has been no impact on our consolidated financial statements. In June 2016, FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326) ("ASU 2016-13") , Measurement of Credit Losses on Financial Instruments. The standard significantly changes how entities will measure credit losses for most financial assets and certain other instruments that aren't measured at fair value through net income. The standard will replace today's "incurred loss" approach with an "expected loss" model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for annual periods beginning after December 15, 2019, and interim periods therein. Early adoption is permitted for annual periods beginning after December 15, 2018, and interim periods therein. We do not expect the adoption of ASU 2016-13 will have a material impact on our consolidated financial statements. In February 2016, FASB issued ASU 2016-02, Leases (Topic 842) (“ASU 2016-02”). These amendments require the recognition of lease assets and lease liabilities on the balance sheet by lessees for those leases currently classified as operating leases under ASC 840 “Leases”. These amendments also require qualitative disclosures along with specific quantitative disclosures. These amendments are effective for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Early application is permitted. Entities are required to apply the amendments at the beginning of the earliest period presented using a modified retrospective approach. We are currently evaluating the impact that the adoption of ASU 2016-02 will have on our consolidated financial statements, and we anticipate that adoption of ASU 2016-02 will have an impact to the financial statement presentation of right of use asset, lease liability, amortization expense, and lease expense. In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606) ("ASU 2014-09"). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2017. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We have completed our assessment of the impact of Topic 606 and have concluded that our historical revenue recognition practices are in compliance with the new standard. However, we have included additional qualitative and quantitative disclosures about our revenues as is required by Topic 606. We utilized the Modified Retrospective transition method. Please refer to Note 12 "Revenue Recognition" for additional information.

GOODWILL AND INTANGIBLE ASSETS

GOODWILL AND INTANGIBLE ASSETS	6 Months Ended
	Jun. 30, 2018
Goodwill and Intangible Assets Disclosure [Abstract]
GOODWILL AND INTANGIBLE ASSETS	GOODWILL AND INTANGIBLE ASSETS Goodwill Total goodwill of $ 9,077 is assigned to our Domestic segment. We perform a goodwill impairment analysis at least annually (in the fourth quarter of each year) unless indicators of impairment exist in interim periods. We performed a qualitative assessment to determine whether it was more likely than not that the fair value of the Domestic reporting unit exceeded its carrying value. In making this assessment, we evaluated overall business conditions as well as expectations of projected revenues and cash flows, and overall global industry and market conditions. In 2017, we concluded that goodwill was not impaired. No indicators of impairment exist as of June 30, 2018 . Intangible Assets In February 2018, we notified our RN's on Call clients that we would no longer be providing service after March. As a result, we fully impaired the remaining customer relationship asset of $181 . In March 2018, Sprint indicated their intent to wind down their business with us by June 2018. Accordingly, we recorded an impairment charge of $2,098 related to the customer relationship asset. The following table presents our intangible assets as of June 30, 2018 . Gross Intangibles Accumulated Amortization Impairment Net Intangibles Weighted Average Amortization Period (years) Developed technology $ 390 $ 256 $ — $ 134 2.36 Customer relationships 7,550 3,069 2,279 2,202 3.31 Trade names 1,050 568 — 482 2.46 $ 8,990 $ 3,893 $ 2,279 $ 2,818 3.12 Expected future amortization of intangible assets as of June 30, 2018 is as follows: Year Ending December 31, Amount Remainder of 2018 $ 350 2019 691 2020 688 2021 564 2022 421 Thereafter 104

NET INCOME (LOSS) PER SHARE

NET INCOME (LOSS) PER SHARE	6 Months Ended
	Jun. 30, 2018
Earnings Per Share [Abstract]
NET INCOME (LOSS) PER SHARE	NET INCOME (LOSS) PER SHARE Basic net income (loss) per common share is computed based on our weighted average number of common shares outstanding. Diluted earnings per share is computed based on our weighted average number of common shares outstanding plus the effect of dilutive stock options, non-vested restricted stock, and deferred stock units, using the treasury stock method. When a net loss is reported, potentially issuable common shares are excluded from the computation of diluted earnings per share as their effect would be anti-dilutive. The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2018 2017 2018 2017 Shares used in basic earnings per share calculation: 16,214 15,916 16,204 15,866 Effect of dilutive securities: Stock options — 1,290 — 1,196 Restricted stock/Deferred stock units — 41 — 65 Total effects of dilutive securities — 1,331 — 1,261 Shares used in dilutive earnings per share calculation: 16,214 17,247 16,204 17,127 The following shares were not included in the computation of diluted earnings per share because the exercise price exceeded the value of the shares, or we reported a net loss, and the effect would have been anti-dilutive (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2018 2017 2018 2017 Anti-dilutive securities: Stock options 2,289 35 2,289 58 Restricted stock/Deferred stock units 57 — 57 — Total anti-dilutive securities 2,346 35 2,346 58

IMPAIRMENT LOSSES AND RESTRUCTU

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES	6 Months Ended
	Jun. 30, 2018
Restructuring and Related Activities [Abstract]
IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES	4. IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES Impairment Losses In February 2018, we notified our RN's on Call clients that we would no longer be providing service after March. As a result, we fully impaired the remaining customer relationship asset of $181 . During March 2018, we closed our facility in Colorado Springs, Colorado. The closure resulted in an impairment loss of $1.1 million related to the disposal of certain assets, primarily leasehold improvements. In March 2018, Sprint indicated their intent to wind down their business with us by June 2018. Accordingly, we recorded an impairment charge of $2,098 related to the customer relationship asset. Restructuring Charges The table below summarizes the balance of accrued restructuring costs, which is included in other accrued liabilities in our consolidated balance sheets, and the changes during the six months ended June 30, 2018: Facility-Related and Employee-Related Costs Domestic Nearshore Offshore Total Balance as of January 1, 2018 $ 9 $ — $ — $ 9 Expense (Reversal) $ 859 $ 31 $ 177 $ 1,067 Payments $ (151 ) $ (31 ) $ (11 ) $ (193 ) Balance as of March 31, 2018 $ 717 $ — $ 166 $ 883 Expense (Reversal) $ 414 $ 72 $ 24 $ 510 Payments $ (602 ) $ (72 ) $ (128 ) $ (802 ) Balance as of June 30, 2018 $ 529 $ — $ 62 $ 591 Domestic Segment In conjunction with the Colorado Springs closure, we established restructuring reserves for employee related costs of $43 when employees were notified and facility related costs of $346 at the time the facilities were vacated. We expect to pay these expenses over the remainder of the lease term, through third quarter 2019. In the first half of 2018 we eliminated a number of positions under a company-wide restructuring plan. We established reserves for employee related costs of $625 for our Domestic segment during the first two quarters of 2018. We expect to pay the remaining costs by the end of third quarter 2018. Nearshore Segment In the first half of 2018, we eliminated a number of positions under a company-wide restructuring plan. We recognized employee related expenses as incurred of $31 and $72 in the first and second quarters of 2018, respectively, for our Nearshore segment. All payments were complete by end of the second quarter 2018. Offshore Segment In the first half of 2018, we eliminated a number of positions under a company-wide restructuring plan. We recognized employee related expenses as incurred of $29 and $24 for the first and second quarters of 2018, respectively, for our Offshore segment. All first quarter expense payments were complete by end of the first quarter 2018, and we expect to pay the remaining costs by the end of third quarter 2018. In the first half of 2018, we vacated a portion of the space under lease at our Angeles location in the Philippines, and established reserves for facilities related costs of $177 . We expect to pay the remainder by the end of third quarter 2018.

PRINCIPAL CLIENTS

PRINCIPAL CLIENTS	6 Months Ended
	Jun. 30, 2018
Risks and Uncertainties [Abstract]
PRINCIPAL CLIENTS	PRINCIPAL CLIENTS The following table represents revenue concentration of our principal clients: Three Months Ended June 30, Six Months Ended June 30, 2018 2017 2018 2017 Revenue Percentage Revenue Percentage Revenue Percentage Revenue Percentage T-Mobile $ 14,440 24.2 % $ 23,999 32.4 % $ 32,628 25.8 % $ 46,053 30.4 % Comcast $ 8,721 14.6 % $ 3,655 4.9 % $ 17,349 13.7 % $ 7,457 4.9 % AT&T $ 4,303 7.2 % $ 7,619 10.3 % $ 9,373 7.4 % $ 16,266 10.7 % Sprint $ 876 1.5 % $ 9,516 12.9 % $ 3,683 2.9 % $ 19,771 13.0 % We enter into master service agreements (MSAs) that cover all of our work for each client. These MSAs are typically multi-year contracts that include auto-renewal provisions. They typically do not include contractual minimum volumes and are generally terminable by the customer or us with prior written notice. To limit credit risk, management performs periodic credit analyses and maintains allowances for uncollectible accounts as deemed necessary. Under certain circumstances, management may require clients to pre-pay for services. As of June 30, 2018 , management believes reserves are appropriate and does not believe that any significant credit risk exists. We have entered into factoring agreements with financial institutions to sell certain of our accounts receivable under non-recourse agreements. These transactions are accounted for as a reduction in accounts receivable because the agreements transfer effective control over and risk related to the receivables to the buyers. We do not service any factored accounts after the factoring has occurred. We utilize factoring arrangements as part of our financing for working capital. The aggregate gross amount factored under these agreements was $4,680 and $13,429 for the three and six months ended June 30, 2018 , and $20,106 and $48,848 for the three and six months ended June 30, 2017 , respectively.

DERIVATIVE INSTRUMENTS

DERIVATIVE INSTRUMENTS	6 Months Ended
	Jun. 30, 2018
Derivative Instruments and Hedging Activities Disclosure [Abstract]
DERIVATIVE INSTRUMENTS	DERIVATIVE INSTRUMENTS We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency forward and option contracts to hedge our anticipated operating commitments that are denominated in foreign currencies, including forward contracts and range forward contracts (a transaction where both a call option is purchased and a put option is sold). The contracts cover periods commensurate with expected exposure, generally three to twelve months. The market risk exposure is essentially limited to risk related to currency rate movements. We operate in Canada, Jamaica, and the Philippines, where the functional currencies are the Canadian dollar, the Jamaican dollar, and the Philippine peso, respectively, which are used to pay labor and other operating costs in those countries. We provide funds for these operating costs as our client contracts generate revenues, which are paid in U.S. dollars. In Honduras, our functional currency is the U.S. dollar and the majority of our costs are denominated in U.S. dollars. We have elected to designate our derivatives as cash flow hedges in order to associate the results of the hedges with forecasted expenses. Unrealized gains and losses are recorded in accumulated other comprehensive income (“AOCI”) and will be re-classified to operations as the forecasted expenses are incurred, typically within one year. During the six months ended June 30, 2018 and 2017 , our cash flow hedges were highly effective and hedge ineffectiveness was not material. The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of June 30, 2018 : Local Currency Notional Amount U.S. Dollar Notional Amount Canadian Dollar 8,700 $ 6,800 Philippine Peso 1,504,000 28,254 $ 35,054 Derivative assets and liabilities associated with our hedging activities are measured at gross fair value as described in Note 7, "Fair Value Measurements," and are included in the Other current assets and Other current liabilities in our consolidated balance sheets, respectively.

FAIR VALUE MEASUREMENTS

FAIR VALUE MEASUREMENTS	6 Months Ended
	Jun. 30, 2018
Fair Value Disclosures [Abstract]
FAIR VALUE MEASUREMENTS	FAIR VALUE MEASUREMENTS The fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value. The hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The levels of the fair value hierarchy are described below: Level 1 - Quoted prices for identical instruments traded in active markets. Level 2 - Quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market. Level 3 - Unobservable inputs that cannot be supported by market activity and that are significant to the fair value of the asset, liability, or equity such as the use of certain pricing models, discounted cash flow models and similar techniques that use significant assumptions. These unobservable inputs reflect our own estimates of assumptions that market participants would use in pricing the asset or liability. Derivative Instruments The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves. The inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy. The following tables set forth our assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy. These balances are included in Other current assets and Other current liabilities, respectively, on our balance sheet. As of June 30, 2018 Level 1 Level 2 Level 3 Total Assets: Foreign exchange contracts $ — $ 90 $ — $ 90 Total fair value of assets measured on a recurring basis $ — $ 90 $ — $ 90 Liabilities: Foreign exchange contracts $ — $ 923 $ — $ 923 Total fair value of liabilities measured on a recurring basis $ — $ 923 $ — $ 923 As of December 31, 2017 Level 1 Level 2 Level 3 Total Assets: Foreign exchange contracts $ — $ 566 $ — $ 566 Total fair value of assets measured on a recurring basis $ — $ 566 $ — $ 566 Liabilities: Foreign exchange contracts $ — $ 175 $ — $ 175 Total fair value of liabilities measured on a recurring basis $ — $ 175 $ — $ 175

DEBT

DEBT	6 Months Ended
	Jun. 30, 2018
Debt Disclosure [Abstract]
DEBT	DEBT Secured Revolving Credit Facility On April 29, 2015, we entered into a secured revolving credit facility with BMO Harris Bank N.A. ("Administrative Agent" or "Lender"); subsequently we entered into amendments one through four (collectively, the "Credit Agreement"). The Credit Agreement is effective through March 2022 and we may borrow the lesser of the borrowing base calculation and $50,000 . As long as no default has occurred and with the Administrative Agent’s consent, we may increase the maximum availability to $70,000 in $5,000 increments. We may request letters of credit under the Credit Agreement in an aggregate amount equal to the lesser of the borrowing base calculation (minus outstanding advances) and $5,000 . The borrowing base is generally defined as 85% of our eligible accounts receivable less certain reserves as defined in the Credit Agreement. Our borrowings bear interest at one-month LIBOR plus 1.50% to 1.75% , depending on current availability. We will pay letter of credit fees equal to the applicable margin times the daily maximum amount available to be drawn under all letters of credit outstanding and a monthly unused fee at a rate per annum of 0.25% on the aggregate unused commitment. As of June 30, 2018 , outstanding letters of credit totaled $893 . The Credit Agreement contains standard affirmative and negative covenants that may limit or restrict our ability to sell assets, incur additional indebtedness and engage in mergers and acquisitions. We are required to maintain a minimum consolidated fixed charge coverage ratio of 1.00 :1.00, if a reporting trigger period commences. We were in compliance with applicable covenants as of June 30, 2018 . As of June 30, 2018 , we had $27,671 of outstanding borrowings and our remaining borrowing capacity was $9,954 . Other Debt From time to time and when management believes it to be advantageous, we may enter into other arrangements to finance the purchase or construction of capital assets. These obligations are included on our consolidated balance sheets in other current debt and other debt, as applicable.

SHARE-BASED COMPENSATION

SHARE-BASED COMPENSATION	6 Months Ended
	Jun. 30, 2018
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
SHARE-BASED COMPENSATION	SHARE-BASED COMPENSATION Our share-based compensation arrangements include grants of stock options, restricted stock units and deferred stock units under the StarTek, Inc. 2008 Equity Incentive Plan and our Employee Stock Purchase Plan. The compensation expense that has been charged against income for such awards was $224 and $487 for the three and six months ended June 30, 2018 , respectively, and $301 and $530 for the three and six months ended June 30, 2017 , respectively, and is included in selling, general and administrative expenses. As of June 30, 2018 , there was $536 of total unrecognized compensation expense related to nonvested awards, which is expected to be recognized over a weighted-average period of 1.61 years.

ACCUMULATED OTHER COMPREHENSIVE

ACCUMULATED OTHER COMPREHENSIVE INCOME	6 Months Ended
	Jun. 30, 2018
Stockholders' Equity Note [Abstract]
ACCUMULATED OTHER COMPREHENSIVE INCOME	ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (AOCI) Accumulated other comprehensive income consisted of the following items: Foreign Currency Translation Adjustment Derivatives Accounted for as Cash Flow Hedges Defined Benefit Plan Total Balance at December 31, 2017 $ 1,971 $ (1,441 ) $ 854 $ 1,384 Foreign currency translation 138 — — 138 Reclassification to operations — 66 — 66 Unrealized gains (losses) — (1,332 ) — (1,332 ) Pension amortization — — (142 ) (142 ) Balance at June 30, 2018 $ 2,109 $ (2,707 ) $ 712 $ 114 Reclassifications out of accumulated other comprehensive income for the three and six months ended June 30, 2018 and 2017 were as follows: Details about AOCI components Amount reclassified from AOCI Affected line item in the Consolidated Statements of Comprehensive Income Three Months Ended June 30, Six Months Ended June 30, 2018 2017 2018 2017 Gains (losses) on cash flow hedges Foreign exchange contracts $ 95 $ 134 $ 61 $ 245 Cost of services Foreign exchange contracts 6 10 5 6 Selling, general and administrative expenses Pension amortization (136 ) — (136 ) — Cost of services Pension amortization (6 ) — (6 ) — Selling, general and administrative expenses Total reclassifications for the period $ (41 ) $ 144 $ (76 ) $ 251

SEGMENT INFORMATION

SEGMENT INFORMATION	6 Months Ended
	Jun. 30, 2018
Segment Reporting [Abstract]
SEGMENT INFORMATION	SEGMENT INFORMATION We operate our business within three reportable segments based on the geographic regions in which our services are rendered. As of June 30, 2018 , our Domestic segment included the operations of twelve facilities in the U.S. and one facility in Canada. Our Offshore segment included the operations of four facilities in the Philippines and our Nearshore segment included two facilities in Honduras and one facility in Jamaica. We primarily evaluate segment operating performance in each reporting segment based on revenue and gross profit. Certain operating expenses are not allocated to each reporting segment; therefore, we do not present income statement information by reporting segment below the gross profit level. Information about our reportable segments for the three and six months ended June 30, 2018 and 2017 is as follows: For the Three Months Ended June 30, For the Six Months Ended June 30, 2018 2017 2018 2017 Revenue: Domestic $ 34,004 $ 42,557 $ 75,591 $ 86,920 Offshore 16,981 19,364 35,147 40,487 Nearshore 8,732 12,058 18,093 24,224 Total $ 59,717 $ 73,979 $ 128,831 $ 151,631 Gross profit: Domestic $ 698 $ 2,552 $ 3,225 $ 4,062 Offshore 4,493 4,297 9,789 10,472 Nearshore 35 2,138 171 4,467 Total $ 5,226 $ 8,987 $ 13,185 $ 19,001 Warrant Contra Revenue* — — (2,500 ) — Total $ 5,226 $ 8,987 $ 10,685 $ 19,001 * We do not allocate warrant contra revenue to segments as doing so would distort gross profit.

REVENUE RECOGNITION

REVENUE RECOGNITION	6 Months Ended
	Jun. 30, 2018
Revenue Recognition [Abstract]
Revenue Recognition	12. REVENUE RECOGNITION On January 1, 2018, the Company adopted Accounting Standards Codification 606, Revenue from Contracts with Customers, (Topic 606) . Topic 606 replaces numerous industry specific requirements and converges the accounting guidance on revenue recognition with International Financial Reporting Standards 15 (IFRS 15). Topic 606 utilizes a five-step process, for revenue recognition that focuses on transfer of control, rather than transfer of risks and rewards. It also provided additional guidance on accounting for contract acquisition and fulfillment costs. We have completed our assessment of the impact of Topic 606 and have concluded that our historical revenue recognition, contract acquisition cost, and fulfillment cost practices are in compliance with the new standard. However, we have included additional qualitative and quantitative disclosures about our revenues as is required by Topic 606. Contracts with Customers All of the Company's revenues are derived from written contracts with our customers. Generally speaking, our contracts document our customers' intent to utilize our services and the relevant terms and conditions under which our services will be provided. Our contracts do not contain minimum purchase requirements nor do they include termination penalties. Our customers may generally cancel our contract, without cause, upon written notice (generally ninety days). While our contracts do have stated terms, because of the facts stated above, they are accounted for on a month-to-month basis. Our contracts give us the right to bill for services rendered during the period, which for the majority of our customers is a calendar month, with a few customers specifying a fiscal month. Performance Obligations We have identified one main performance obligation for which we invoice our customers, which is to stand ready to provide care services for our customers’ clients. A stand-ready obligation is a promise that a customer will have access to services as and when the customer decides to use them. Ours is considered a stand-ready obligations because the delivery of the underlying service (that is, receiving customer contact and performing the associated care services) is outside of our control or the control of our customer. Our stand-ready obligation involves outsourcing of the entire customer care life cycle, including: • The identification, operation, management and maintenance of facilities, IT equipment, and IT and telecommunications infrastructure • Management of the entire human resources function, including recruiting, hiring, training, supervising, evaluating, coaching, retaining, compensating, providing employee benefits programs, and disciplinary activities These activities are all considered an integral part of the production activities required in the service of standing ready to accept calls as they are directed to us by our clients. Revenue Recognition Methods Because our customers receive and consume the benefit of our services as they are performed and we have the contractual right to invoice for services performed to date, we have concluded that our performance obligation is satisfied over time. Accordingly, we recognize revenue for our services in the month they are performed. This is consistent with our prior revenue recognition model. According to our contracts, we are entitled to invoice for our services on a monthly basis. We invoice according to the hourly and/or per transaction rates stated in the contract for the various activities we perform. Some contracts include opportunities to earn bonuses or include parameters under which we will incur penalties related to performance in any given month. Bonus or penalty amounts are based on the current month’s performance. Formulas are included in the contracts for calculation of any bonus or penalty. There is no other performance in future periods that will impact the bonus or penalty calculation in the current period. We estimate the amount of the bonus or penalty using the “most likely amount” method and we apply this method consistently. The bonus or penalty calculated is generally approved by the client prior to billing (and revenue being recognized). Disaggregated Revenue In the following table, revenue is disaggregated by segment and vertical for the three and six months June 30, 2018 and 2017, respectively: Three Months Ended June 30, 2018 Three Months Ended June 30, 2017 Domestic Offshore Nearshore Total Domestic Offshore Nearshore Total Vertical: Communications 20,168 13,849 4,163 38,180 29,888 17,297 9,428 56,613 Retail 6,900 1,989 2,856 11,745 6,480 1,534 753 8,767 Healthcare 3,535 597 — 4,132 3,147 259 139 3,545 Financial 1,861 — — 1,861 1,556 — — 1,556 Other 877 290 537 1,704 1,100 254 467 1,821 Technology 223 256 1,176 1,655 386 20 1,271 1,677 Gov't Services 440 — — 440 — — — — Total 34,004 16,981 8,732 59,717 42,557 19,364 12,058 73,979 Six Months Ended June 30, 2018 Six Months Ended June 30, 2017 Domestic Offshore Nearshore Total Domestic Offshore Nearshore Total Vertical: Communications 45,016 28,462 9,554 83,032 61,250 36,194 18,477 115,921 Retail 12,882 4,644 4,977 22,503 13,714 3,272 1,808 18,794 Healthcare 8,912 1,054 48 10,014 6,061 483 302 6,846 Gov't Services 3,726 — — 3,726 — — — — Technology 474 529 2,445 3,448 1,000 20 2,840 3,860 Financial 3,424 — — 3,424 2,917 — — 2,917 Other 1,157 458 1,069 2,684 1,978 518 797 3,293 Total 75,591 35,147 18,093 128,831 86,920 40,487 24,224 151,631

WARRANTS

WARRANTS	6 Months Ended
	Jun. 30, 2018
Equity [Abstract]
Amazon Transaction Agreement	13. AMAZON TRANSACTION AGREEMENT On January 23, 2018, we entered into a Transaction Agreement (the “Amazon Transaction Agreement”) with Amazon.com, Inc. (“Amazon”), pursuant to which we agreed to issue to Amazon.com NV Investment Holdings LLC, a wholly owned subsidiary of Amazon (“NV Investment”), a warrant (the “Warrant”) to acquire up to 4,000,000 shares (the “Warrant Shares”) of our common stock, par value $0.01 per share (“Common Stock”), subject to certain vesting events. We entered into the Amazon Transaction Agreement in connection with commercial arrangements between us and any of our affiliates and Amazon and/or any of its affiliates pursuant to which we and any of our affiliates provide and will continue to provide commercial services to Amazon and/or any of its affiliates. The vesting of the Warrant shares, described below, is linked to payments made by Amazon or its affiliates (directly or indirectly through third parties) pursuant to the commercial arrangements. The first tranche of 425,532 Warrant Shares vested upon the execution of the Amazon Transaction Agreement. The remainder of the Warrant Shares will vest based on Amazon’s payment of up to $600 million to us or any of our affiliates in connection with the receipt by Amazon or any of its affiliates of commercial services from us or any of our affiliates. The exercise price for all Warrant Shares will be $9.96 per share. The Warrant Shares are exercisable through January 23, 2026. The Warrant provides for net share settlement that, if elected by the holders, will reduce the number of shares issued upon exercise to reflect net settlement of the exercise price. The Warrant provides for certain adjustments that may be made to the exercise price and the number of shares of common stock issuable upon exercise due to customary anti-dilution provisions based on future events. Vested Warrant Shares are classified as equity instruments. Because the Warrant contains performance criteria (i.e. aggregate purchase levels) which Amazon and/or any of its affiliates must achieve for the Warrant Shares to vest, as detailed above, the final measurement date for each tranche of the Warrant Shares is the date on which performance is completed. Prior to the final measurement date, when achievement of the performance criteria has been deemed probable, a reduction in revenue equal to the percentage of completion to date will be recognized. The fair value of the Warrant Shares will be adjusted at each reporting period until they are earned. The initial tranche of 425,532 Warrant Shares vested in the first quarter 2018. The amount of contra revenue attributed to these Warrant Shares is $2.5 million .

AEGIS TRANSACTION AGREEMENT

AEGIS TRANSACTION AGREEMENT	6 Months Ended
	Jun. 30, 2018
Business Combinations [Abstract]
AEGIS TRANSACTION AGREEMENT	14. AEGIS TRANSACTION AGREEMENT On March 14, 2018 we entered into a Transaction Agreement, which was subsequently amended by the parties on July 3, 2018 (as so amended, the “Aegis Transaction Agreement”), with CSP Alpha Midco Pte Ltd, a Singapore private limited company (“Aegis”), and CSP Alpha Holdings Parent Pte Ltd, a Singapore private limited company (the “Aegis Stockholder”). Pursuant to the Aegis Transaction Agreement, we, Aegis and the Aegis Stockholder agreed to, among other things: (1) the sale of all of the issued and outstanding shares of the common stock of Aegis by the Aegis Stockholder to us; (2) the issuance of 20,600,000 shares, as may be adjusted for stock splits, consolidation and other similar corporate events, of our common stock in consideration of such sale; (3) the amendment of our Restated Certificate of Incorporation, as amended from time to time, in order to effect such issuance; and (4) in addition to the transactions set forth above, the purchase at the closing of 166,667 additional shares of our common stock by the Aegis Stockholder, for $2 million at a price of $12 per share, subject to adjustment as set forth in the Aegis Transaction Agreement. The closing of the transactions contemplated by the Aegis Transaction Agreement occurred on July 20, 2018. As a result, Aegis became a wholly-owned subsidiary of us and the Aegis Stockholder holds approximately 55% of our outstanding common stock.

SUBSEQUENT EVENTS

SUBSEQUENT EVENTS	6 Months Ended
	Jun. 30, 2018
Subsequent Events [Abstract]
Subsequent Events	15. SUBSEQUENT EVENTS On July 20, 2018, we closed the transactions contemplated by the Aegis Transaction Agreement. In July 2018, we received correspondence from the Canada Revenue Agency regarding our notice of objection on the reassessment of income taxes related to 2012 and 2013. The letter indicated that the file is under preliminary review and concluded in our favor on a number of items. We have until September 17, 2018 to respond and are currently attempting to gain clarification on some of the conclusions. At this time we are not able to accurately assess the impact to tax expense or whether we will pursue further action. Therefore, we have not accrued any tax expense in the second quarter.

BASIS OF PRESENTATION AND SUM21

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	6 Months Ended
	Jun. 30, 2018
Accounting Policies [Abstract]
Use of Estimates	Use of Estimates The preparation of our consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes. Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.
Revenue Recognition	Revenue Recognition On January 1, 2018, the Company adopted Accounting Standards Codification 606, Revenue from Contracts with Customers, (Topic 606) . Topic 606 replaces numerous industry specific requirements and converges the accounting guidance on revenue recognition with International Financial Reporting Standards 15 (IFRS 15). Topic 606 utilizes a five-step process, for revenue recognition that focuses on transfer of control, rather than transfer of risks and rewards. It also provided additional guidance on accounting for contract acquisition and fulfillment costs.
Business Combinations	Common Stock Warrant Accounting We account for common stock warrants as equity instruments, based on the specific terms of our warrant agreement. For more information, refer to Note 13, "Amazon Transaction Agreement."
Recent Accounting Pronouncements	Recent Accounting Pronouncements In February 2018, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2018-02, Income Statement - Reporting Comprehensive Income (Topic 220) (“ASU 2018-02”) , Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income, which allows for stranded tax effects in accumulated other comprehensive income resulting from the U.S. Tax Cuts and Jobs Act to be reclassified to retained earnings. The guidance is effective for fiscal years, and interim periods within those years, beginning after December 15, 2018. Early adoption is permitted. We are currently evaluating the impact of adopting the new standard. In August 2017, FASB issued ASU 2017-12, Derivatives and Hedging (Topic 815) ("ASU 2017-12"), Targeted Improvements to Accounting for Hedging Activities. The amendments in this ASU better align an entity’s risk management activities and financial reporting for hedging relationships through changes to both the designation and measurement guidance for qualifying hedging relationships and the presentation of hedge results. To meet that objective, the amendments expand and refine hedge accounting for both nonfinancial and financial risk components and align the recognition and presentation of the effects of the hedging instrument and the hedged item in the financial statements. The guidance is effective for annual reporting periods beginning after December 15, 2018, including interim reporting periods within those annual reporting periods. We do not expect the adoption of ASU 2017-12 will have a material impact on our consolidated financial statements. In July 2017, FASB issued a two-part ASU, No. 2017-11, I. Accounting for Certain Financial Instruments with Down Round Features and II. Replacement of the Indefinite Deferral for Mandatorily Redeemable Financial Instruments of Certain Nonpublic Entities and Certain Mandatorily Redeemable Noncontrolling Interests with a Scope Exception ("ASU 2017-11"). Part I of this ASU addresses the complexity of accounting for certain financial instruments with down round features. Down round features are features of certain equity-linked instruments (or embedded features) that result in the strike price being reduced on the basis of the pricing of future equity offerings. Current accounting guidance creates cost and complexity for entities that issue financial instruments (such as warrants and convertible instruments) with down round features that require fair value measurement of the entire instrument or conversion option. Part II of this ASU addresses the difficulty of navigating Topic 480, Distinguishing Liabilities from Equity, because of the existence of extensive pending content in the FASB Accounting Standards Codification ®. This pending content is the result of the indefinite deferral of accounting requirements about mandatorily redeemable financial instruments of certain nonpublic entities and certain mandatorily redeemable noncontrolling interests. The ASU is effective for public business entities for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2018. For all other organizations, the amendments are effective for fiscal years beginning after December 15, 2019, and interim periods within fiscal years beginning after December 15, 2020. In conjunction with the Amazon transaction agreement, we adopted this ASU for the first quarter of 2018. Adoption resulted in treatment of the warrants as equity in our consolidated financial statements. In May 2017, FASB issued ASU 2017-09, Compensation - Stock Compensation (Topic 718) ("ASU 2017-09"), Scope of Modification Accounting. The amendments in this ASU provide guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in Topic 718. An entity should account for the effects of a modification unless all the following are met: 1. The fair value of the modified award is the same as the fair value of the original award immediately before the original award is modified. If the modification does not affect any of the inputs to the valuation technique that the entity uses to value the award, the entity is not required to estimate the value immediately before and after the modification; 2. The vesting conditions of the modified award are the same as the vesting conditions of the original award immediately before the original award is modified; and 3. The classification of the modified award as an equity instrument or a liability instrument is the same as the classification of the original award immediately before the original award is modified. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods. We adopted this ASU for the first quarter of 2018. A modification to the share-based payment award plan also occurred during the first quarter of 2018; modification accounting was not required because the the modification to the plan did not result in a material impact to our consolidated financial statements. In January 2017, FASB issued ASU 2017-04, Intangibles - Goodwill and Other (Topic 350) ("ASU 2017-04"), Simplifying the Test for Goodwill Impairment. To simplify the subsequent measurement of goodwill, the amendments eliminate Step 2 from the goodwill impairment test. The annual, or interim, goodwill impairment test is performed by comparing the fair value of a reporting unit with its carrying amount. An impairment charge should be recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value; however, the loss recognized should not exceed the total amount of goodwill allocated to that reporting unit. In addition, income tax effects from any tax-deductible goodwill on the carrying amount of the reporting unit should be considered when measuring the goodwill impairment loss, if applicable. The guidance is effective for annual or any interim goodwill impairment tests in fiscal years beginning after December 15, 2019 and early adoption is permitted for interim or annual goodwill impairment tests performed on testing dates after January 1, 2017. We do not expect the adoption of ASU 2017-04 will have a material impact on our consolidated financial statements. In October 2016, FASB issued ASU 2016-16, Income Taxes (Topic 740) ("ASU 2016-16"), Intra-Entity Transfers of Assets Other Than Inventory . The purpose of ASU 2016-16 is to simplify the income tax accounting of an intra-entity transfer of an asset other than inventory and to record its effect when the transfer occurs. The guidance is effective for annual reporting periods beginning after December 15, 2017, including interim reporting periods within those annual reporting periods and early adoption is permitted. We adopted this ASU for the first quarter of 2018; since there have been no intra-entity transfers of assets, there has been no impact on our consolidated financial statements. In June 2016, FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326) ("ASU 2016-13") , Measurement of Credit Losses on Financial Instruments. The standard significantly changes how entities will measure credit losses for most financial assets and certain other instruments that aren't measured at fair value through net income. The standard will replace today's "incurred loss" approach with an "expected loss" model for instruments measured at amortized cost. For available-for-sale debt securities, entities will be required to record allowances rather than reduce the carrying amount, as they do today under the other-than-temporary impairment model. It also simplifies the accounting model for purchased credit-impaired debt securities and loans. This ASU is effective for annual periods beginning after December 15, 2019, and interim periods therein. Early adoption is permitted for annual periods beginning after December 15, 2018, and interim periods therein. We do not expect the adoption of ASU 2016-13 will have a material impact on our consolidated financial statements. In February 2016, FASB issued ASU 2016-02, Leases (Topic 842) (“ASU 2016-02”). These amendments require the recognition of lease assets and lease liabilities on the balance sheet by lessees for those leases currently classified as operating leases under ASC 840 “Leases”. These amendments also require qualitative disclosures along with specific quantitative disclosures. These amendments are effective for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Early application is permitted. Entities are required to apply the amendments at the beginning of the earliest period presented using a modified retrospective approach. We are currently evaluating the impact that the adoption of ASU 2016-02 will have on our consolidated financial statements, and we anticipate that adoption of ASU 2016-02 will have an impact to the financial statement presentation of right of use asset, lease liability, amortization expense, and lease expense. In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606) ("ASU 2014-09"). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2017. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We have completed our assessment of the impact of Topic 606 and have concluded that our historical revenue recognition practices are in compliance with the new standard. However, we have included additional qualitative and quantitative disclosures about our revenues as is required by Topic 606. We utilized the Modified Retrospective transition method. Please refer to Note 12 "Revenue Recognition" for additional information.

GOODWILL AND INTANGIBLE ASSETS

GOODWILL AND INTANGIBLE ASSETS (Tables)	6 Months Ended
	Jun. 30, 2018
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Finite-Lived Intangible Assets	The following table presents our intangible assets as of June 30, 2018 . Gross Intangibles Accumulated Amortization Impairment Net Intangibles Weighted Average Amortization Period (years) Developed technology $ 390 $ 256 $ — $ 134 2.36 Customer relationships 7,550 3,069 2,279 2,202 3.31 Trade names 1,050 568 — 482 2.46 $ 8,990 $ 3,893 $ 2,279 $ 2,818 3.12
Schedule of Finite-Lived Intangible Assets, Future Amortization Expense	Expected future amortization of intangible assets as of June 30, 2018 is as follows: Year Ending December 31, Amount Remainder of 2018 $ 350 2019 691 2020 688 2021 564 2022 421 Thereafter 104

NET INCOME (LOSS) PER SHARE (Ta

NET INCOME (LOSS) PER SHARE (Tables)	6 Months Ended
	Jun. 30, 2018
Earnings Per Share [Abstract]
Earnings Per Share, Basic and Diluted	The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2018 2017 2018 2017 Shares used in basic earnings per share calculation: 16,214 15,916 16,204 15,866 Effect of dilutive securities: Stock options — 1,290 — 1,196 Restricted stock/Deferred stock units — 41 — 65 Total effects of dilutive securities — 1,331 — 1,261 Shares used in dilutive earnings per share calculation: 16,214 17,247 16,204 17,127
Antidilutive Securities Excluded from Computation of Earnings Per Share	The following shares were not included in the computation of diluted earnings per share because the exercise price exceeded the value of the shares, or we reported a net loss, and the effect would have been anti-dilutive (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2018 2017 2018 2017 Anti-dilutive securities: Stock options 2,289 35 2,289 58 Restricted stock/Deferred stock units 57 — 57 — Total anti-dilutive securities 2,346 35 2,346 58

IMPAIRMENT LOSSES AND RESTRUC24

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES (Tables)	6 Months Ended
	Jun. 30, 2018
Restructuring and Related Activities [Abstract]
Restructuring and Related Costs	The table below summarizes the balance of accrued restructuring costs, which is included in other accrued liabilities in our consolidated balance sheets, and the changes during the six months ended June 30, 2018: Facility-Related and Employee-Related Costs Domestic Nearshore Offshore Total Balance as of January 1, 2018 $ 9 $ — $ — $ 9 Expense (Reversal) $ 859 $ 31 $ 177 $ 1,067 Payments $ (151 ) $ (31 ) $ (11 ) $ (193 ) Balance as of March 31, 2018 $ 717 $ — $ 166 $ 883 Expense (Reversal) $ 414 $ 72 $ 24 $ 510 Payments $ (602 ) $ (72 ) $ (128 ) $ (802 ) Balance as of June 30, 2018 $ 529 $ — $ 62 $ 591

PRINCIPAL CLIENTS (Tables)

PRINCIPAL CLIENTS (Tables)	6 Months Ended
	Jun. 30, 2018
Risks and Uncertainties [Abstract]
Schedule of Revenue by Major Customers	The following table represents revenue concentration of our principal clients: Three Months Ended June 30, Six Months Ended June 30, 2018 2017 2018 2017 Revenue Percentage Revenue Percentage Revenue Percentage Revenue Percentage T-Mobile $ 14,440 24.2 % $ 23,999 32.4 % $ 32,628 25.8 % $ 46,053 30.4 % Comcast $ 8,721 14.6 % $ 3,655 4.9 % $ 17,349 13.7 % $ 7,457 4.9 % AT&T $ 4,303 7.2 % $ 7,619 10.3 % $ 9,373 7.4 % $ 16,266 10.7 % Sprint $ 876 1.5 % $ 9,516 12.9 % $ 3,683 2.9 % $ 19,771 13.0 %

DERIVATIVE INSTRUMENTS (Tables)

DERIVATIVE INSTRUMENTS (Tables)	6 Months Ended
	Jun. 30, 2018
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Schedule of Notional Amounts of Outstanding Derivative Positions	The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of June 30, 2018 : Local Currency Notional Amount U.S. Dollar Notional Amount Canadian Dollar 8,700 $ 6,800 Philippine Peso 1,504,000 28,254 $ 35,054

FAIR VALUE MEASUREMENTS (Tables

FAIR VALUE MEASUREMENTS (Tables)	6 Months Ended
	Jun. 30, 2018
Fair Value Disclosures [Abstract]
Fair Value Measurements, Recurring and Nonrecurring	The inputs to the valuation pricing models are observable in the market, and as such the derivatives are classified as Level 2 in the fair value hierarchy. The following tables set forth our assets and liabilities measured at fair value on a recurring basis by level within the fair value hierarchy. These balances are included in Other current assets and Other current liabilities, respectively, on our balance sheet. As of June 30, 2018 Level 1 Level 2 Level 3 Total Assets: Foreign exchange contracts $ — $ 90 $ — $ 90 Total fair value of assets measured on a recurring basis $ — $ 90 $ — $ 90 Liabilities: Foreign exchange contracts $ — $ 923 $ — $ 923 Total fair value of liabilities measured on a recurring basis $ — $ 923 $ — $ 923 As of December 31, 2017 Level 1 Level 2 Level 3 Total Assets: Foreign exchange contracts $ — $ 566 $ — $ 566 Total fair value of assets measured on a recurring basis $ — $ 566 $ — $ 566 Liabilities: Foreign exchange contracts $ — $ 175 $ — $ 175 Total fair value of liabilities measured on a recurring basis $ — $ 175 $ — $ 175

ACCUMULATED OTHER COMPREHENSI28

ACCUMULATED OTHER COMPREHENSIVE INCOME (Tables)	6 Months Ended
	Jun. 30, 2018
Stockholders' Equity Note [Abstract]
Schedule of Comprehensive Income	Accumulated other comprehensive income consisted of the following items: Foreign Currency Translation Adjustment Derivatives Accounted for as Cash Flow Hedges Defined Benefit Plan Total Balance at December 31, 2017 $ 1,971 $ (1,441 ) $ 854 $ 1,384 Foreign currency translation 138 — — 138 Reclassification to operations — 66 — 66 Unrealized gains (losses) — (1,332 ) — (1,332 ) Pension amortization — — (142 ) (142 ) Balance at June 30, 2018 $ 2,109 $ (2,707 ) $ 712 $ 114
Reclassification out of Accumulated Other Comprehensive Income	Reclassifications out of accumulated other comprehensive income for the three and six months ended June 30, 2018 and 2017 were as follows: Details about AOCI components Amount reclassified from AOCI Affected line item in the Consolidated Statements of Comprehensive Income Three Months Ended June 30, Six Months Ended June 30, 2018 2017 2018 2017 Gains (losses) on cash flow hedges Foreign exchange contracts $ 95 $ 134 $ 61 $ 245 Cost of services Foreign exchange contracts 6 10 5 6 Selling, general and administrative expenses Pension amortization (136 ) — (136 ) — Cost of services Pension amortization (6 ) — (6 ) — Selling, general and administrative expenses Total reclassifications for the period $ (41 ) $ 144 $ (76 ) $ 251

SEGMENT INFORMATION (Tables)

SEGMENT INFORMATION (Tables)	6 Months Ended
	Jun. 30, 2018
Segment Reporting [Abstract]
Schedule of Segment Reporting Information, by Segment	Information about our reportable segments for the three and six months ended June 30, 2018 and 2017 is as follows: For the Three Months Ended June 30, For the Six Months Ended June 30, 2018 2017 2018 2017 Revenue: Domestic $ 34,004 $ 42,557 $ 75,591 $ 86,920 Offshore 16,981 19,364 35,147 40,487 Nearshore 8,732 12,058 18,093 24,224 Total $ 59,717 $ 73,979 $ 128,831 $ 151,631 Gross profit: Domestic $ 698 $ 2,552 $ 3,225 $ 4,062 Offshore 4,493 4,297 9,789 10,472 Nearshore 35 2,138 171 4,467 Total $ 5,226 $ 8,987 $ 13,185 $ 19,001 Warrant Contra Revenue* — — (2,500 ) — Total $ 5,226 $ 8,987 $ 10,685 $ 19,001 * We do not allocate warrant contra revenue to segments as doing so would distort gross profit.

REVENUE RECOGNITION (Tables)

REVENUE RECOGNITION (Tables)	6 Months Ended
	Jun. 30, 2018
Revenue Recognition [Abstract]
Revenue Recognition - Disaggregated Revenue	In the following table, revenue is disaggregated by segment and vertical for the three and six months June 30, 2018 and 2017, respectively: Three Months Ended June 30, 2018 Three Months Ended June 30, 2017 Domestic Offshore Nearshore Total Domestic Offshore Nearshore Total Vertical: Communications 20,168 13,849 4,163 38,180 29,888 17,297 9,428 56,613 Retail 6,900 1,989 2,856 11,745 6,480 1,534 753 8,767 Healthcare 3,535 597 — 4,132 3,147 259 139 3,545 Financial 1,861 — — 1,861 1,556 — — 1,556 Other 877 290 537 1,704 1,100 254 467 1,821 Technology 223 256 1,176 1,655 386 20 1,271 1,677 Gov't Services 440 — — 440 — — — — Total 34,004 16,981 8,732 59,717 42,557 19,364 12,058 73,979 Six Months Ended June 30, 2018 Six Months Ended June 30, 2017 Domestic Offshore Nearshore Total Domestic Offshore Nearshore Total Vertical: Communications 45,016 28,462 9,554 83,032 61,250 36,194 18,477 115,921 Retail 12,882 4,644 4,977 22,503 13,714 3,272 1,808 18,794 Healthcare 8,912 1,054 48 10,014 6,061 483 302 6,846 Gov't Services 3,726 — — 3,726 — — — — Technology 474 529 2,445 3,448 1,000 20 2,840 3,860 Financial 3,424 — — 3,424 2,917 — — 2,917 Other 1,157 458 1,069 2,684 1,978 518 797 3,293 Total 75,591 35,147 18,093 128,831 86,920 40,487 24,224 151,631

GOODWILL AND INTANGIBLE ASSET31

GOODWILL AND INTANGIBLE ASSETS Goodwill (Details) - USD ($) $ in Thousands	Jun. 30, 2018	Dec. 31, 2017
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill	$ 9,077	$ 9,077

GOODWILL AND INTANGIBLE ASSET32

GOODWILL AND INTANGIBLE ASSETS Intangible Assets (Details) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2018	Dec. 31, 2017
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles	$ 8,990
Accumulated Amortization	3,893
Impairment	2,279
Net Intangibles	$ 2,818	$ 5,557
Weighted Average Amortization Period (years)	3 years 1 month 13 days
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles	$ 390
Accumulated Amortization	256
Impairment	0
Net Intangibles	$ 134
Weighted Average Amortization Period (years)	2 years 4 months 9 days
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles	$ 7,550
Accumulated Amortization	3,069
Impairment	2,279
Net Intangibles	$ 2,202
Weighted Average Amortization Period (years)	3 years 3 months 23 days
Customer relationships | RN's on Call - RNOC
Finite-Lived Intangible Assets [Line Items]
Impairment	$ 181
Customer relationships | Sprint
Finite-Lived Intangible Assets [Line Items]
Impairment	2,098
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Intangibles	1,050
Accumulated Amortization	568
Impairment	0
Net Intangibles	$ 482
Weighted Average Amortization Period (years)	2 years 5 months 15 days

GOODWILL AND INTANGIBLE ASSET33

GOODWILL AND INTANGIBLE ASSETS Future Amortization Expense (Details) $ in Thousands	Jun. 30, 2018USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
Remainder of 2018	$ 350
2,019	691
2,020	688
2,021	564
2,022	421
Thereafter	$ 104

NET INCOME (LOSS) PER SHARE Dil

NET INCOME (LOSS) PER SHARE Dilutive (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017
Earnings Per Share, Diluted
Weighted average common shares outstanding - basic	16,214	15,916	16,204	15,866
Dilutive securities (in shares)	0	1,331	0	1,261
Weighted average common shares outstanding - diluted	16,214	17,247	16,204	17,127
Stock Options
Earnings Per Share, Diluted
Dilutive securities (in shares)	0	1,290	0	1,196
Restricted Stock/Deferred Stock Units
Earnings Per Share, Diluted
Dilutive securities (in shares)	0	41	0	65

NET INCOME (LOSS) PER SHARE Ant

NET INCOME (LOSS) PER SHARE Anti-dilutive shares (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive securities (in shares)	2,346	35	2,346	58
Stock Options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive securities (in shares)	2,289	35	2,289	58
Restricted Stock/Deferred Stock Units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive securities (in shares)	57	0	57	0

IMPAIRMENT LOSSES AND RESTRUC36

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES Table (Details) - Facility Closing and Employee Related Costs - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Mar. 31, 2018	Jun. 30, 2018
Restructuring Cost and Reserve [Line Items]
Beginning balance	$ 883	$ 9	$ 9
Expense (Reversal)	510	1,067
Payments	(802)	(193)
Ending balance	591	883	591
Domestic
Restructuring Cost and Reserve [Line Items]
Beginning balance	717	9	9
Expense (Reversal)	414	859
Payments	(602)	(151)
Ending balance	529	717	529
Nearshore
Restructuring Cost and Reserve [Line Items]
Beginning balance	0	0	0
Expense (Reversal)	72	31
Payments	(72)	(31)
Ending balance	0	0	0
Offshore
Restructuring Cost and Reserve [Line Items]
Beginning balance	166	0	0
Expense (Reversal)	24	177
Payments	(128)	(11)
Ending balance	$ 62	$ 166	$ 62

IMPAIRMENT LOSSES AND RESTRUC37

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES Textual (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Mar. 31, 2018	Jun. 30, 2018	Jun. 30, 2017
Restructuring Cost and Reserve [Line Items]
Impairment losses			$ 3,388	$ 53
Domestic | Facility Closing | RN's on Call - RNOC
Restructuring Cost and Reserve [Line Items]
Impairment losses		$ 181
Domestic | Facility Closing | Sprint
Restructuring Cost and Reserve [Line Items]
Impairment losses		2,098
Domestic | Colorado Springs, CO | Employee Severance
Restructuring Cost and Reserve [Line Items]
Restructuring Reserve	$ 43		43
Domestic | Colorado Springs, CO | Facility Closing
Restructuring Cost and Reserve [Line Items]
Impairment losses		1,100
Expense (Reversal)			346
Domestic | Corporate | Employee Severance
Restructuring Cost and Reserve [Line Items]
Restructuring Reserve	625		625
Nearshore | Corporate | Employee Severance
Restructuring Cost and Reserve [Line Items]
Expense (Reversal)	72	31
Offshore | Corporate | Employee Severance
Restructuring Cost and Reserve [Line Items]
Expense (Reversal)	24	$ 29
Offshore | Angeles, PH | Facility Closing
Restructuring Cost and Reserve [Line Items]
Restructuring Reserve	$ 177		$ 177

PRINCIPAL CLIENTS (Details)

PRINCIPAL CLIENTS (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017
Revenue, Major Customers [Line Items]
Receivables Sold Under Factoring Agreements	$ 4,680	$ 13,429	$ 20,106	$ 48,848
T-Mobile
Revenue, Major Customers [Line Items]
Revenue	$ 14,440	$ 23,999	$ 32,628	$ 46,053
Revenue concentration, percentage	24.20%	32.40%	25.80%	30.40%
Comcast
Revenue, Major Customers [Line Items]
Revenue	$ 8,721	$ 3,655	$ 17,349	$ 7,457
Revenue concentration, percentage	14.60%	4.90%	13.70%	4.90%
AT&T
Revenue, Major Customers [Line Items]
Revenue	$ 4,303	$ 7,619	$ 9,373	$ 16,266
Revenue concentration, percentage	7.20%	10.30%	7.40%	10.70%
Sprint
Revenue, Major Customers [Line Items]
Revenue	$ 876	$ 9,516	$ 3,683	$ 19,771
Revenue concentration, percentage	1.50%	12.90%	2.90%	13.00%

DERIVATIVE INSTRUMENTS Textual

DERIVATIVE INSTRUMENTS Textual (Details) - Foreign Exchange Contract	6 Months Ended
	Jun. 30, 2018
Minimum
Derivative [Line Items]
Foreign Currency Derivatives, Contract Period	3 months
Maximum
Derivative [Line Items]
Foreign Currency Derivatives, Contract Period	12 months

DERIVATIVE INSTRUMENTS Notional

DERIVATIVE INSTRUMENTS Notional (Details) - Jun. 30, 2018 - Designated as Hedging Instrument - Cash Flow Hedging - Forward Contracts ₱ in Thousands, $ in Thousands, $ in Thousands	USD ($)	PHP (₱)	CAD ($)
CAN
Derivative [Line Items]
Derivative, Notional Amount	$ 6,800		$ 8,700
PHP
Derivative [Line Items]
Derivative, Notional Amount	28,254	₱ 1,504,000
USD
Derivative [Line Items]
Derivative, Notional Amount	$ 35,054

FAIR VALUE MEASUREMENTS (Recurr

FAIR VALUE MEASUREMENTS (Recurring and Nonrecurring) (Details) - Recurring - USD ($) $ in Thousands	Jun. 30, 2018	Dec. 31, 2017
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Fair Value Disclosure	$ 90	$ 566
Liabilities, Fair Value Disclosure	923	175
Level 2
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Fair Value Disclosure	90	566
Liabilities, Fair Value Disclosure	923	175
Forward Contracts
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Fair Value Disclosure	90	566
Liabilities, Fair Value Disclosure	923	175
Forward Contracts | Level 2
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Fair Value Disclosure	90	566
Liabilities, Fair Value Disclosure	$ 923	$ 175

DEBT (Details)

DEBT (Details) - USD ($) $ in Thousands	Apr. 29, 2015	Jun. 30, 2018	Dec. 31, 2017
Line of Credit Facility [Line Items]
Line of credit		$ 27,671	$ 19,078
BMO Harris Bank [Member] | Revolving Credit Facility
Line of Credit Facility [Line Items]
Line of credit facility, current borrowing capacity	$ 50,000
Line of credit facility, maximum borrowing capacity	70,000
Increments for additional borrowing	5,000
Letters of credit, maximum allowed	$ 5,000
Borrowing base, as percentage of eligible accounts receivables less reserves	85.00%
Letters of Credit Outstanding, Amount		893
Fixed charge coverage ratio	1
Line of credit		27,671
Line of Credit Facility, Remaining Borrowing Capacity		$ 9,954
BMO Harris Bank [Member] | Revolving Credit Facility | London Interbank Offered Rate (LIBOR) [Member]
Line of Credit Facility [Line Items]
Description of variable rate basis	one-month LIBOR
Monthly unused fee, rate per annum	0.25%
BMO Harris Bank [Member] | Revolving Credit Facility | London Interbank Offered Rate (LIBOR) [Member] | Minimum
Line of Credit Facility [Line Items]
Basis spread on variable rate	1.50%
BMO Harris Bank [Member] | Revolving Credit Facility | London Interbank Offered Rate (LIBOR) [Member] | Maximum
Line of Credit Facility [Line Items]
Basis spread on variable rate	1.75%

SHARE-BASED COMPENSATION (Textu

SHARE-BASED COMPENSATION (Textuals) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017
Stock Awards Activity [Line Items]
Total compensation cost	$ 224	$ 487	$ 301	$ 530
Stock Options
Stock Awards Activity [Line Items]
Total unrecognized compensation cost	$ 536		$ 536
Weighted-average period that cost is expected to be recognized			1 year 7 months 10 days

ACCUMULATED OTHER COMPREHENSI44

ACCUMULATED OTHER COMPREHENSIVE INCOME AOCI (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2018USD ($)
Accumulated Other Comprehensive Income [Roll Forward]
Total - Beginning balance	$ 1,384
Foreign currency translation	138
Reclassification to operations	66
Unrealized gains (losses)	(1,332)
Pension amortization	(142)
Total - Ending balance	114
Foreign Currency Translation Adjustment
Accumulated Other Comprehensive Income [Roll Forward]
Total - Beginning balance	1,971
Foreign currency translation	138
Reclassification to operations	0
Total - Ending balance	2,109
Derivatives Accounted for as Cash Flow Hedges
Accumulated Other Comprehensive Income [Roll Forward]
Total - Beginning balance	(1,441)
Reclassification to operations	66
Unrealized gains (losses)	(1,332)
Total - Ending balance	(2,707)
Defined Benefit Plan
Accumulated Other Comprehensive Income [Roll Forward]
Total - Beginning balance	854
Pension amortization	(142)
Total - Ending balance	$ 712

ACCUMULATED OTHER COMPREHENSI45

ACCUMULATED OTHER COMPREHENSIVE INCOME Reclassification (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	$ 54,491	$ 64,992	$ 115,646	$ 132,630
Selling, general and administrative expenses	6,990	8,171	15,549	16,053
Amount Reclassified from Accumulated Other Comprehensive Income
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Reclassification to operations	(41)	144	(76)	251
Accumulated Net Gain (Loss) from Designated or Qualifying Cash Flow Hedges | Foreign exchange contracts | Amount Reclassified from Accumulated Other Comprehensive Income
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	95	134	61	245
Selling, general and administrative expenses	6	10	5	6
Accumulated Defined Benefit Plans Adjustment, Net Prior Service Including Portion Attributable to Noncontrolling Interest [Member] | Amount Reclassified from Accumulated Other Comprehensive Income
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	(136)	0	(136)	0
Selling, general and administrative expenses	$ (6)	$ 0	$ (6)	$ 0

SEGMENT INFORMATION (Textual) (

SEGMENT INFORMATION (Textual) (Details)	6 Months Ended
	Jun. 30, 2018facilitysegment
Segment Reporting Information [Line Items]
Number of Operating Segments | segment	3
U.S.
Segment Reporting Information [Line Items]
Number of Operating Facilities	12
Canada
Segment Reporting Information [Line Items]
Number of Operating Facilities	1
Philippines
Segment Reporting Information [Line Items]
Number of Operating Facilities	4
Honduras
Segment Reporting Information [Line Items]
Number of Operating Facilities	2
Jamaica
Segment Reporting Information [Line Items]
Number of Operating Facilities	1

SEGMENT INFORMATION (Segment Re

SEGMENT INFORMATION (Segment Reporting) (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017
Segment Reporting Information [Line Items]
Revenue	$ 59,717	$ 73,979	$ 128,831	$ 151,631
Gross profit	5,226	8,987	10,685	19,001
Warrant contra revenue	0	0	(2,500)	0
Domestic
Segment Reporting Information [Line Items]
Revenue	34,004	42,557	75,591	86,920
Gross profit	698	2,552	3,225	4,062
Offshore
Segment Reporting Information [Line Items]
Revenue	16,981	19,364	35,147	40,487
Gross profit	4,493	4,297	9,789	10,472
Nearshore
Segment Reporting Information [Line Items]
Revenue	8,732	12,058	18,093	24,224
Gross profit	35	2,138	171	4,467
Combined Segments
Segment Reporting Information [Line Items]
Revenue	59,717	73,979	128,831	151,631
Gross profit	$ 5,226	$ 8,987	$ 13,185	$ 19,001

REVENUE RECOGNITION (Details)

REVENUE RECOGNITION (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017
Disaggregated Revenue [Line Items]
Revenue	$ 59,717	$ 73,979	$ 128,831	$ 151,631
Domestic
Disaggregated Revenue [Line Items]
Revenue	34,004	42,557	75,591	86,920
Offshore
Disaggregated Revenue [Line Items]
Revenue	16,981	19,364	35,147	40,487
Nearshore
Disaggregated Revenue [Line Items]
Revenue	8,732	12,058	18,093	24,224
Communications
Disaggregated Revenue [Line Items]
Revenue	38,180	56,613	83,032	115,921
Communications | Domestic
Disaggregated Revenue [Line Items]
Revenue	20,168	29,888	45,016	61,250
Communications | Offshore
Disaggregated Revenue [Line Items]
Revenue	13,849	17,297	28,462	36,194
Communications | Nearshore
Disaggregated Revenue [Line Items]
Revenue	4,163	9,428	9,554	18,477
Retail
Disaggregated Revenue [Line Items]
Revenue	11,745	8,767	22,503	18,794
Retail | Domestic
Disaggregated Revenue [Line Items]
Revenue	6,900	6,480	12,882	13,714
Retail | Offshore
Disaggregated Revenue [Line Items]
Revenue	1,989	1,534	4,644	3,272
Retail | Nearshore
Disaggregated Revenue [Line Items]
Revenue	2,856	753	4,977	1,808
Healthcare
Disaggregated Revenue [Line Items]
Revenue	4,132	3,545	10,014	6,846
Healthcare | Domestic
Disaggregated Revenue [Line Items]
Revenue	3,535	3,147	8,912	6,061
Healthcare | Offshore
Disaggregated Revenue [Line Items]
Revenue	597	259	1,054	483
Healthcare | Nearshore
Disaggregated Revenue [Line Items]
Revenue	0	139	48	302
Financial
Disaggregated Revenue [Line Items]
Revenue	1,861	1,556	3,424	2,917
Financial | Domestic
Disaggregated Revenue [Line Items]
Revenue	1,861	1,556	3,424	2,917
Financial | Offshore
Disaggregated Revenue [Line Items]
Revenue	0	0	0	0
Financial | Nearshore
Disaggregated Revenue [Line Items]
Revenue	0	0	0	0
Other
Disaggregated Revenue [Line Items]
Revenue	1,704	1,821	2,684	3,293
Other | Domestic
Disaggregated Revenue [Line Items]
Revenue	877	1,100	1,157	1,978
Other | Offshore
Disaggregated Revenue [Line Items]
Revenue	290	254	458	518
Other | Nearshore
Disaggregated Revenue [Line Items]
Revenue	537	467	1,069	797
Technology
Disaggregated Revenue [Line Items]
Revenue	1,655	1,677	3,448	3,860
Technology | Domestic
Disaggregated Revenue [Line Items]
Revenue	223	386	474	1,000
Technology | Offshore
Disaggregated Revenue [Line Items]
Revenue	256	20	529	20
Technology | Nearshore
Disaggregated Revenue [Line Items]
Revenue	1,176	1,271	2,445	2,840
Government Services [Member]
Disaggregated Revenue [Line Items]
Revenue	440	0	3,726	0
Government Services [Member] | Domestic
Disaggregated Revenue [Line Items]
Revenue	440	0	3,726	0
Government Services [Member] | Offshore
Disaggregated Revenue [Line Items]
Revenue	0	0	0	0
Government Services [Member] | Nearshore
Disaggregated Revenue [Line Items]
Revenue	$ 0	$ 0	$ 0	$ 0

WARRANTS (Details)

WARRANTS (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2018	Jun. 30, 2017	Jun. 30, 2018	Jun. 30, 2017	Jan. 23, 2018	Dec. 31, 2017
Common stock, par value (in dollars per share)	$ 0.01		$ 0.01			$ 0.01
Warrant contra revenue	$ 0	$ 0	$ (2,500)	$ 0
Amazon Transaction Agreement | Warrant
Common stock, par value (in dollars per share)					$ 0.01
Class of Warrant or Right, Exercise Price of Warrants or Rights					$ 9.96
Warrant contra revenue			$ 2,500
Amazon Transaction Agreement | Warrant | Maximum
Class of Warrant or Right, Outstanding					4,000,000
Warrants and Rights Outstanding					$ 600,000
Amazon Transaction Agreement | Warrant | Tranche 1 [Member]
Class of Warrant or Right, Outstanding					425,532
Amazon Transaction Agreement | Warrant | Initial Tranche [Member]
Class of Warrant or Right, Outstanding	425,532		425,532

AEGIS TRANSACTION AGREEMENT (De

AEGIS TRANSACTION AGREEMENT (Details) - Aegis [Member] - Common Stock [Member] $ / shares in Units, $ in Millions	Mar. 14, 2018USD ($)$ / sharesshares
Business Acquisition [Line Items]
Business Acquisition, Equity Interest Issued or Issuable, Number of Shares	20,600,000
Business Acquisition Equity Interests Issued Or Issuable Number Of Additional Shares Issued	166,667
Business Combination, Consideration Transferred, Equity Interests Issued and Issuable | $	$ 2
Business Acquisition, Share Price | $ / shares	$ 12
Sale of Stock, Percentage of Ownership after Transaction	55.00%