Exhibit 99.2
StarTek, Inc.
Operating Results Scorecard
As of December 31, 2008
|
| Q1-07 |
| Q2-07 |
| Q3-07 |
| Q4-07 |
| 2007 |
| Q1-08 |
| Q2-08 |
| Q3-08 |
| Q4-08 |
| 2008 |
| ||||||||||
Revenue (millions) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
US-Base Sites |
| $ | 34.4 |
| $ | 35.0 |
| $ | 39.7 |
| $ | 40.2 |
| $ | 149.4 |
| $ | 37.2 |
| $ | 35.8 |
| $ | 37.7 |
| $ | 38.9 |
| $ | 149.6 |
|
US-New 08 Sites |
| — |
| — |
| — |
| — |
| — |
| 3.0 |
| 5.9 |
| 9.6 |
| 13.3 |
| 31.7 |
| ||||||||||
Canada |
| 23.2 |
| 23.8 |
| 23.4 |
| 25.4 |
| 95.9 |
| 24.6 |
| 23.9 |
| 21.7 |
| 20.7 |
| 90.9 |
| ||||||||||
Makati |
| — |
| — |
| — |
| — |
| — |
| — |
| — |
| 0.1 |
| 0.6 |
| 0.6 |
| ||||||||||
Company Total |
| $ | 57.6 |
| $ | 58.8 |
| $ | 63.2 |
| $ | 65.7 |
| $ | 245.3 |
| $ | 64.7 |
| $ | 65.6 |
| $ | 69.1 |
| $ | 73.5 |
| $ | 272.9 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
Gross Profit % |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
US-Base Sites |
| 21.0 | % | 20.8 | % | 24.4 | % | 24.3 | % | 22.7 | % | 23.0 | % | 18.2 | % | 18.7 | % | 18.2 | % | 19.5 | % | ||||||||||
US-New 08 Sites |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| -8.7 | % | -0.6 | % | 4.4 | % | 11.7 | % | 5.3 | % | ||||||||||
Canada |
| 7.2 | % | 5.3 | % | 2.7 | % | 8.8 | % | 6.1 | % | 5.3 | % | 8.1 | % | 6.1 | % | 1.8 | % | 5.4 | % | ||||||||||
Makati |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| -977.4 | % | -148.8 | % | -215.3 | % | ||||||||||
Company Total |
| 15.5 | % | 14.5 | % | 16.3 | % | 17.4 | % | 16.0 | % | 14.8 | % | 12.8 | % | 12.0 | % | 11.0 | % | 12.6 | % | ||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
FTE* - Quarterly Average |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
US-Base Sites |
| 2,846 |
| 2,970 |
| 3,214 |
| 3,321 |
| 3,089 |
| 3,093 |
| 3,007 |
| 3,055 |
| 3,167 |
| 3,081 |
| ||||||||||
US-New 08 Sites |
| — |
| — |
| — |
| — |
| — |
| 179 |
| 421 |
| 720 |
| 1,115 |
| 611 |
| ||||||||||
Canada |
| 2,313 |
| 2,180 |
| 2,158 |
| 2,125 |
| 2,194 |
| 2,077 |
| 1,982 |
| 1,842 |
| 1,734 |
| 1,908 |
| ||||||||||
Makati |
| — |
| — |
| — |
| — |
| — |
| — |
| — |
| 5 |
| 76 |
| 20 |
| ||||||||||
Company Total |
| 5,159 |
| 5,150 |
| 5,372 |
| 5,446 |
| 5,282 |
| 5,349 |
| 5,410 |
| 5,622 |
| 6,092 |
| 5,620 |
| ||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
# of Agent Seats- End of Period** |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
US-Base Sites |
| 4,364 |
| 4,459 |
| 4,455 |
| 4,457 |
| 4,457 |
| 4,457 |
| 4,457 |
| 4,280 |
| 4,189 |
| 4,189 |
| ||||||||||
US-New 08 Sites |
| — |
| — |
| — |
| — |
| — |
| 992 |
| 992 |
| 1,498 |
| 1,498 |
| 1,498 |
| ||||||||||
Canada |
| 3,343 |
| 3,306 |
| 3,306 |
| 3,026 |
| 3,026 |
| 3,026 |
| 3,026 |
| 2,968 |
| 2,968 |
| 2,968 |
| ||||||||||
Makati |
| — |
| — |
| — |
| — |
| — |
| — |
| — |
| 1,100 |
| 1,100 |
| 1,100 |
| ||||||||||
Company Total |
| 7,707 |
| 7,765 |
| 7,761 |
| 7,483 |
| 7,483 |
| 8,475 |
| 8,475 |
| 9,846 |
| 9,755 |
| 9,755 |
| ||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
Number of Sites- End of Period** |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||||||
US-Base Sites |
| 12 |
| 12 |
| 12 |
| 12 |
| 12 |
| 12 |
| 12 |
| 11 |
| 10 |
| 10 |
| ||||||||||
US-New 08 Sites |
| — |
| — |
| — |
| — |
| — |
| 2 |
| 2 |
| 3 |
| 3 |
| 3 |
| ||||||||||
Canada |
| 7 |
| 7 |
| 7 |
| 6 |
| 6 |
| 6 |
| 6 |
| 6 |
| 6 |
| 6 |
| ||||||||||
Makati |
| — |
| — |
| — |
| — |
| — |
| — |
| — |
| 1 |
| 1 |
| 1 |
| ||||||||||
Company Total |
| 19 |
| 19 |
| 19 |
| 18 |
| 18 |
| 20 |
| 20 |
| 21 |
| 20 |
| 20 |
|
*FTE is calculated by dividing agent hours paid during the period by available work hours.
(i.e.- if there are 65 work days in a quarter, 520 paid hours would equal 1 FTE)
** The Company closed its facility in Petersburg, Virginia on 12/27/08. This location is included in total seats as of December 31, 2008 because it was operating for the majority of the period. It is excluded from the number of sites as of December 31, 2008.